There is something seriously disturbing about the way this practice operates. My best friend had…read morebeen taking her puppy here for the last 6 months, always for routine exams/vaccines, and never had an issue. Based on other reviews, it sounds like the clinic does well for routine visits. But animals get sick, and that's where things seem to go sideways with their ability to treat ill patients properly. She brought her puppy in on Saturday for vomiting, not eating, and lethargy. Having been a CVT for several years, standard protocol for a patient presenting with those symptoms is a physical exam, fluids, cerenia, and X-RAYS. X-rays. This is where this practice failed. They took the puppy back to the treatment area, administered subcutaneous fluids, and a Cerenia inj., all without discussing it with the owner first, but besides the point. My friend even asked about taking X-rays, testing for allergies, infections, etc., and the vet completely wrote her off because the pup wasn't acting lethargic at the hospital, even though they were told that she had not been herself. Any veterinarian should know damn well that dogs get a pump if adrenaline when they come to the vets office and may not present the same way that they have been at home. But listen to the owner, the owner knows the dog better than anyone else. This visit was on Saturday.
Come Sunday morning, the family woke up to their puppy dead. She was 7 months old. Something was so wrong with the animal that it became fatal, but all the vet could be bothered to do was fluids and anti-nausea injection. Had the vet taken the time to listen to the owner, perform the appropriate tests that any other veterinarian would have done, the animal likely would still be alive right now. The puppy was a Christmas gift to a sweet 8 year old boy, who is absolutely devastated by all of this.
As if it couldn't get any worse, when the practice was notified of the death today, they got incredibly defensive, tried to blame the owner for the death, and when asked to refund the money for Saturday's visit so that it could be put toward the pup's memorial, they very rudely declined, and continued to make grotesque insults to the owner. When the owner responded that she would report them to the IDFPR, their response was "yeah okay, that's what everyone says."... everyone? This happens a lot? You have clients routinely experiencing practices that they feel are warranted enough to be reported to the state? Well, after reading a handful of other reviews on here, several other people have had similar experiences bringing their pet in for a medical issue, and the pet has died within days of the visit because the doctor didn't do what they were supposed to do.
Don't take your animal here. Even if your animal is a current patient and you fortunately haven't had to experience something like this, stand up for Marley. Stand up for the 8 year old boy that lost his best friend because of their carelessness. Stand up for all the other animals that have died because of this clinic. This has been a devastating situation, and the finger is pointed at this clinic.
Shame on you. Get familiar with standard care, or close your doors, before you become responsible for the death of another animal.
I'm sure the response to this review is going to be the same defensive, blame shift, and gas lighting that every other negative review they have gets. So, go on.
