We needed a new kitchen Moen faucet installed because the previous one, a sensor touch unit,…read morefailed. Brock Mechanical came the morning after we called and replaced the "touch sensor" faucet with a standard manual faucet of the same style. I was very impressed with their response time, on time arrival, quick replacement and reasonable price for this service. I had the pleasure to recommend them to a friend for a plumbing leak. I will be using them again.

We called Brock Mechanical to assist with the installation of plumbing to add lines for an…read moreadditional washing machine in our basement. Bill came out to perform the service and was extremely professional, detailed and informative regarding what was needed and he also brought some additional items needing to be addressed to our attention. The price was fair, honest, and the work area was left clean. We had done our research before calling Brock Mechanical, looked at reviews and are very glad we chose them. We are new to the area/Michigan, and will be using Brock Mechanical for all of our plumbing needs. Cheryl and Jeff W.

I have had this company do at least $20,000 of work at my house and I believe the only time I have…read morenot have at least one follow up appointment for their work was my whole house generator ... Their crews are very nice with the exception of an electrician I've had over twice for an intermittent issue with a light in my basement ... he asked if the power was out when the light wasn't working - I'm not really handy but I'm not an idiot - I could see if the power was out - next he told me he couldn't trace the electric line to the panel - I can trace the line to the panel and again, I have literally no clue what I'm doing ... he did offer to put in all new lighting in the unfinished part of the basement that is not connected to the light that is giving me issues for no apparent reason - why would I trust someone who can't follow an electrical line to replace all the lights in my basement that are working just fine ... Prior to this a socket in one of my bedrooms stop working after some large scale electrical work - I plugged a lamp in to it and my phone charger and nothing happened - the electrician told me it just didn't work, when it had worked before they did the electrical work ... I had another electrician come out to fix it and they easily discovered that the light switch in that room had stopped working properly, replaced it and the outlet worked fine ... Most recently - as in 30 minutes ago - I went down in the basement to get something out of my spare freezer and went and checked on the light that still works intermittently and discovered that, for the third time, the whole house humidifier is leaking pretty severely ... the first time it nearly made it to the dry wall ... as you will hear in the video I'm about to post, that this is the third time I have had them out for this exact problem - the first time I had them out to fix it this they told me there wasn't an issue because I had turned the dehumidifier off so it would stop leaking and they didn't believe that it had flooded - the second time I took video and they 'fixed it' and this is the third time ... I had another electrician put in two attic fans for me so I'll be switching to them, I've already switched plumbers - due to a warranty I will likely continue to use Mrs. Michael for my HVAC and generator until the warranty goes out ... Just don't even get started using Mrs. Michael - save yourself ALOT of issues ... Update: they are now no longer 24/7 - if you call after hours (which begin right at 5pm, because apparently they think their customers don't have jobs) you get an AI bot who pretends to made an appointment ... I set one from 1-5pm today no confirmation or anything so I talked to the AI bot again yesterday to confirm my appointment for today - it still couldn't do that .,, it's 930am and they are on the way out so I guess screw any meetings I had for this morning ... Update as of 10/19/2025 - checked on the dehumidifier when I was down in the basement for something else and it is leaking again ... I'm gonna see how.hard small claims court is in Michigan - if it is as easy as Texas I'll be doing the paperwork in the next few days ... I will be calling them in the morning since I don't want to talk to the stupid AI bot again so I have some chance of getting an appointment at the time I request ... DO NOT use this company ...

House had no water (not due to the well). Needed emergency…read moreaid. Wouldn't come out for 2 1/2 days.

Thank you Robert. Quick diagnosis, and prompt resolution. I appreciate that you have had a 14 hour…read moreday so far and worked through dinner time. Good job. MLKing

The quote for installing a $23 part in a toilet that took Five minutes was over $600. The guy said…read morethey have a set price list. Did not use. We fixed it ourselves in five minutes after watching a YT video. Ripoff.

Had them install a water softener as well as a water filter system in 2008. Both systems have been…read moreworking great since then. The couple of times I've had an issue (usually because of my own stupid mistakes) they have been very responsive and helpful. I've called and stopped in at the store several times. They are always very courteous and helpful.

I thought they did a great job until 24 hours later my pipe exploded and there is no actual…read moreemergency plumbing service. Everything is via an automated BOT. Very crappy service on their end.

Needed my water softener replaced and Z Plumbers came out and fixed our system to our satisfaction…read morewith a great price.

I love this company!!! My mom has had many plumbers come out to try to fix some issues that never…read moreseemed to get resolved. I Called Z Plumberz and they came out right away. They were able to fix my moms problems. Can't say enough how happy we were with their service. Highly recommend.

My home refrigerator stopped working. Only frost crystals! Moved everything into coolers with ice…read more Went to YELP, found Keitz, called and spoke with Arlene. She fit me into schedule quickly. Shane showed up on time and in 15 minutes found the issue. Took an hour to unclog the defrost line, a common problem. Shane was awesome, highly recommended. They are now my "go to" for appliance repair. He even suggested brands and models in case I need to buy new. For now my 25 year old GE is running great. Thank you. Jay P, Highland, MI

I heard long ago that an old trick is to gain your trust by pointing at rust at the bottom of the…read moreheat exchanger and frighten you into believing that it's leaking carbon monoxide and that your family will die tonight. Kreitz played that game right to the letter. What's actually occurring is (according to three trusted sources) that your A/C got low on freon, this causes water to condense and freeze. When the freon is fixed, the ice melts, which causes a little rust, and it's all perfectly harmless. He also needed a week to replace my furnace (it was 40 years old). I looked up his business address on Google Maps/Street View (try it). I tried repeatedly for four days to speak to someone about cancelling my appointment but could never get anyone to answer the phone. Worst of all, the old man's son was tagging along, so he's being taught this scheme. If we hadn't had to wait so long, or if he would have just loaned us a small space heater to get us through the cold nights, we might have had Kreitz do the job. Instead, I went to Home Depot to buy a heater. While I was there, a contractor happened to ask me as I was walking by, "Would you like a quote on a furnace?" Instead of a one-man home-based operation, I dealt with a large professional state-wide organization. The whole thing was over in less than 48 hours and on a Saturday. I paid more there. But the fact is I need reliable, long-term support and satisfaction for decades to come, not a lowball price. And a reliable furnace. And they gave me a very nice Nest thermostat.

Ac went out on Sunday. Set up an appt for Monday afternoon. Got a call around 2 letting me know…read morethat the tech is on their way. The tech Jon was professional and quick. Determined the part. Had someone run the part to him. Fixed and back up running 100%. I found the price to be comparable to other shops / what I see online for services. The big difference is promptness and good communication. When it is 95 out that is what matters most!

Had a tech out just now to repair my AC, which is only four years old. He couldn't determine what…read morewas wrong and charging me $107 for basically nothing. Told me that the problem was probably dogwood but was going to charge me an additional $99 to clean that out! I called the office for verification and they told me that cleaning is extra. Beware! Do not hire this company they charge way too much for no service at all so disappointed!

Fixed when another company had come and gave an estimate that was outrageous, and had recommended…read morereplacement instead.

Last year, I gave this company 5 stars and now it's 1, but I guess it all depends on who you get to…read morecome out. I just had such a terrible experience with Cummings Plumbing that I will not be using them again. Nick, the plumber who came to my home, was unprofessional and made the whole situation uncomfortable. First, he was cursing constantly while working, very inappropriate, especially with my kids in the house. It was really unsettling to have that kind of language in my house and it left me feeling uneasy as my husband wasn't home. To make matters worse, he didn't even tell me he broke the panel he needed to remove to access the plumbing behind the shower. I only found out after the fact when I saw the damage. On top of that, he removed shelving and clothing rods to get to the panel, but didn't bother to put anything back in place. He just left everything scattered on the floor, including my clothes! It was disrespectful and left me with a mess to clean up on top of everything else. I expected a lot more professionalism, especially for the price I paid. I will not be using Cummings Plumbing again and definitely would not recommend them to others.

Patriot Heating and Cooling came out to help me with my furnace. I ended up buying a new one, which…read morethey installed the next day. Everything went well. They are professional, on time, competative priced, and family owned. They have been in business for 40 years. I highly recommend them!

I can't say enough good things about this company. Keith andwered my call regarding our AC…read moremalfunctioning. He came out that same day, and diagnosed what I feared, our AC unit needed to be replaced. He walked me through the options, helping me to find a unit within my bidget, and was out the next day to install it. PHAC saved our bacon! Thanks Keith :) -Clyde