Team was great. We called last minute and the squeezed us in. Great service! Anthony and the tire…read moreexpert (sorry missed your name) took care of us!

Josh balanced my off-road wheels after Toyota of Fayetteville created a mess out of them. Can't…read morethank them enough! The folks here are great! Also enjoyed waiting with the other customers and the conversations we had. Really cool, laid back country shop that does superior, quality work!

Great, honest customer service. Won't go anywhere else from now on. Found problems Toyota service…read moredid not.

So I needed a brake light replaced, Jason said everyone was at lunch, but he came out and replaced…read moreit himself. Said I needed 2 new tires, he ordered them, made an appt to get them done next week, and he put in the book the price for the tires and the brake light to be paid on my next visit. Unreal service-this place is the only place I will take my cars. Thank you!!!

I stopped at Black's Tire & Auto after picking up multiple nails in my tires, expecting a…read morestraightforward repair. Instead they told me they could only patch one tire due to a strict policy, and then quoted over $2,000 for four new tires. It felt as though there was no flexibility or real effort to help, and the experience felt pushy and impersonal. It was unpleasant during an already less than ideal situation. The staff didn't offer any guidance or alternatives, and I left feeling like the only priority was making a sale. Definitely not the service I expected, and easily enough, I found another local mechanic for me who resolved the problem within 30 minutes for less than $100. Call around first before encountering a scenario like this.

I was extremely disappointed with my experience. What should have been a straightforward tire…read morechange ended up taking almost six hours. There was very little communication about the delay, and I was left waiting far longer than anyone would reasonably expect for such a basic service. I understand that busy days and unexpected issues can happen, but customers deserve honest updates and realistic time estimates. Waiting nearly six hours for a tire change is unacceptable and shows a lack of respect for customers' time. I hope the business improves its scheduling, communication, and overall efficiency so others don't have the same frustrating experience.

I had my riding lawn mower serviced at the Eastwood Service Station last week. When I got it back…read moreI checked the oil and they had put about a half quart too much oil in it. They also worked on my steering and it was worse than it was when I took it in. I have had the mower serviced at the Eastwood Station several times and had been satisfied with the work before. I don't know if they have changed staff or what the issue is but I would not take anything to them to work on again. Had I not checked the oil (took pictures to verify it had too much oil plus it was listed on work ticket) I may have done permanent damage to the mower. I drained the oil to the proper level today and have my fingers crossed that the mower is okay.

This is the genuine article old time shade tree mechanic:! Don Williamson and his staff can fix…read morealmost anything, and the general store has an almost unlimited inventory. Like Ralph's Pretty Good Grocery, "if they don't have it, you can probably get along without it." Don works on cars, trucks, tractors, lawn mowers, chain saws, and anything else you might have mechanical that needs to be fixed. He does prompt, courteous and affordable work.

Took over 3 hours to do an oil change and plug a tire. Staff & technicians have no sense of urgency…read moreor care to get work done in a reasonable amount of time. This is not my first poor experience with Thomas Tire & Automotive

1 Star -- Worst Experience Ever at Thomas Tire & Automotive (Southern Pines/Aberdeen)…read more This has been my third time coming back to this shop for the same problem, and I'm beyond done with their carelessness and lack of professionalism. First visit: I paid for an alignment and balance, but my truck still shook around 40 mph and the steering wheel was off-center. Second visit: I came back to have them redo it, but they said it was "too late in the day" and refused to do the alignment. Third visit (today): I brought it back again hoping they'd finally make it right. Instead, they took my truck for a drive without even asking my permission, and when they came back, there was a strong burnt brake smell. I quickly realized they had driven it with the parking brake still engaged. When I confronted the tech, he said my brakes were sticking -- which is completely false because the truck has brand new calipers and pads installed professionally. I told him the smell was clearly from the rear because the e-brake was left on, and he literally said, "It doesn't matter." That comment alone tells you everything about how little care they have for customers' vehicles. After all that, my alignment is still off, my truck still shakes at 40 mph, and my steering wheel is still crooked. I've now wasted three trips, time, and gas, and they still couldn't do the job right. I'll never bring my truck back here again, and I strongly recommend others avoid this location. Completely unprofessional, careless, and disrespectful.

Great Christian family owned business. They've been servicing in my vehicle for years. From a 1993…read moreFord CF 8000 large truck to my wife's minivan.

The nicest people with the best service. We've brought car and RV here for 3+ years for tires and…read moreinspections.

On Thanksgiving day, they picked up our dead car in under an hour…read more Will be my first call in the future

These guys told me a price per tire to come out and change my 24.5 semi tires. When they arrived…read morethey were 50% more per tire. I told them we would rather wait until the cheap tires become available on Monday. My driver went into the store to use facilities and while he was gone they towed my truck back to their yard and held it ransom. It was unbelievable! I held out trying to fight it and ended up paying storage fees so nine tires cost me $19,000. They are in with the sheriff in town so don't expect any help from them. These guys are con artist and terrible people. I still have lawyers going after them.