I was treated with the upmost response and service was very professional and prompt. The doctors are kind and friendly and very caring with their patients at least what I saw. From young to elderly. This is my second visit and will return. Eduardo Correa read more

I was sent here from the Aurora location, which needs to train the staff here, at this location *eye roll* I came in for an ultrasound, and the tech was VERY unpleasant! My visit was today 7-19-24 at 605pm. If I hadn't had to go to the emergency room, the review would've been written right in their parking lot. I walked in at 555pm. My appt per the Aurora location was for 6 pm. There were 2 people at the front, neither assisted or spoke until I stepped around a couple who had already been seen and were receiving aftercare instructions. I gave them my name and advised that I was sent over from Aurora they said my appt was for 630, ummm no, it was for 6. They said I had to wait. 605 comes, and this lady calls my name with an attitude and takes me back. So why were you sent here for an ultrasound, she asks? Because I'm in pain and need further testing.. I explained the tests that were completed, and she states no, that's not why she said you needed an ultrasound *BLANKSTARE* So if you know why I need 1 WHY ARE YOU ASKING ME??? DO THE ******* ultrasound and stop wasting my time! She continued to ask things that should've been charted. I'm so irritated she asks me is everything ok? I'm not trying to upset you. I'd like to make this right in a snide way. She completes the 2 ultrasounds. No info on follow up care just call Aurora for info. I called Aurora and they're in shock that they didn't provide the qr code to look up my results or provide the aftercare instructions. I ended up in the ER a few hours later. Thankfully, Aurora followed up so that I could be treated properly. The tech Cynthia Avila was rude, abrasive, and condescending, to say the very least! I wouldn't recommend this location. read more

Mark W was not the quality of healhcare professional that I would trust with my privacy or well being. I will be using other urgent care options in the future. read more

This location is very efficient. Did not have to wait long. Dasia was great, super friendly and knowledgeable, puts you at ease!

I've been to this place probably 5/6 times in the last year because i am quite honestly always sick. First of all, I love that most of the staff is female, they really do their best to listen to your considers. I've seen people get super nasty with people at the front during extremely busy times and every time the staff handles it with such care and patience. The Medical field is so hard right now, these people are tired and every time no matter how shitty I leave with a sense of closure and care that I believe is hard to find. Make sure to check in online to make things easier for them! read more

WOW THIS PLACE IS A SCAM. I went in for a COVID test a couple months ago. The girl tried doing other tests on me and I specifically said no. Fast forward a few months, I get a bill for extra tests that I specifically asked not to do nor did I receive. I tried calling Patient Services and Patient Advocate department and no one was able to help me. My husband came in the same day for the same COVID test and he did not receive any extra bills. They're just trying to scam people out of as much money as they can get. If you keep reading other reviews, you'll see this is a pattern with this clinic. DO YOURSELF A FAOVR AND GO SOMEWHERE ELSE. read more

This is one of the best urgent cares I've taken my kids to. They are always very attentive, timely & polite. The Doctor & staff are great with the kids. And most important, have diagnosed the situation correctly every time. read more

This place is terrible. Lost my partners urine test two times!!! Who knows if the third was really hers. Made us drive to Aurora for an X-ray. Said nothing was wrong. Went somewhere else and found out there was a cracked rib. They charged us for all this garbage of course NEVER AGAIN. I can't pick negative stars or else I would read more

This place has down hill, fast. Saturday morning I checked in before arrival and when I get there, I was standing at the front for 5 minutes before the two girls even acknowledged me because they were too busy talking about nothing important. An hour goes by, mind you it's not even busy, finally called in. Another hour later, after being in a freezing room. I see the doctor, she tells me they will take a blood test and someone will be right in. Another hour later the doctor comes back irritated that nobody came to do blood and she did it herself. Clearly, they either forgot about me or thought that going to lunch was more important. (All at once) Total time was 3 hours for this. To make up for it they offered to make an appointment for 5:00pm on Monday to go over the test results. Go in today and waiting over an hour for an APPOINTMENT to make up for it. I walked out and I will never be coming back. If it's busy then get more staff. Doesn't help when the receptionist goes in back for 5-10 minutes after every few patients check in. Also, they only sent one of two prescriptions. When I called they Immediately put me on hold for 20 minutes and then they verified they sent the prescriptions. I got a follow up call apologizing for the wait but clearly they didn't even check when I called the first two times. The only good part about it was the nurse/doctors are friendly but the rest of the staff is rude and clearly doesn't care or can't handle the volume. Used to be my go to urgent care, never again. read more

Great customer service, I'm glad I went there. First I have issue with pain in my leg they help me right away. Second visit I went to my doctor and he told me everything is fine after 2 weeks of pain and swallow face Midwest EC found bacteria in my sinuses and after one day everything almost get to normal. I can work and live normally. read more

An Update here. In their response to my review Midwest Express advised med to fill out the form, which I did. So after I submitted that form the representative from Midwest Express called me back on 4/12/23. However, she could not figure out how to process the refund and asked if she could call me back with an update. Today is June 7th and I am still waiting for that call back and for a refund. Mind that in about a month I will be "celebrating" a 1 year anniversary of Midwest Express enjoying my free money. read more

Brought my kid for fever, keep us waiting 45 minutes even though I scheduled an appointment in advance, and saw the NP for 5 minutes, later I was surprised to know they charged almost $300 for this visit. This is way more expensive than similar visit anywhere else., I called their billing, they told me that they charged $250 for new patient visit, it is their standard. They never released this information in advance. What even worse if that they accidentally overcharged for a STREP LAB TEST they never performed. After multiple calling, they finally admitted that the STREP TEST is mis-billed. What a pain ! Felt to be ripped off, I plan not to go to this place again. I recommend that If you decided to go, please check out cost and be aware in advance. Continued: They replied this post and asked me to leave the contact information on their website so they can contact back. I did follow their instruction and so far a week passed, no one contact me. I don't think it is worth the effort to deal with this business any more. Worst experience ever. read more

This place has no customer service and not welcoming. Don't rely to set up a on-line appointment, it's useless. All it does is put you on a list for the Cattle Call appointments with the walk-ins. read more

These places should really be shutdown. Complete scam and money making philosophy. They could care less about your well being they care about profits. They could be breaking the law by charging $15 for flue shots. If you have insurance it's been written in the ACÁ law that Preventive services should be covered at 100% your suppose to pay nothing. My experience, I wanted to get a blood test for Covid Antibodies. Most places you go in and straight to the lab so you can get your blood drawn. They forced me to have a Dr's appointment. I had no idea why I was getting my blood pressure checked and asked medical questions. I have a Primary dr I simply went In for a blood test. Of course they billed me foe a visit and the blood test. Rip off!!!! Go somewhere else where they actually care about your well being and not your form of payment. read more

Started coming here for COVID tests prior to international travel. This is the first time I came in for something else. Had my typical yearly sinus infection and needed a prescription . In and out faster than my typical doctor and had prescription sent over to the pharmacy to pick up. Felt compelled to review because I was shocked this place had 3 stars. I've always felt they've performed well. read more

Abysmal! I felt chided for suspecting I had a certain illness, was told I didn't have it, but I do indeed have it. I was literally laughed at by the practitioner and hung up on, on the phone repeatedly. No follow up or apologies either for the misdiagnosis. Save your money. Go some place reputable with good care. read more

I just filed a complaint with the Better Business Bureau. I will also be calling my insurance company AGAIN about being charged for a full office visit to get Covid results over the phone. The first time I called, I was given the cell phone number of some person named Melinda, who was driving at the time, and she asked me to text her the patient name and account number and remind her to remove the $25 copay for results. She didn't. I received another bill yesterday with both charges still remaining, covid test and phone results. This is gouging during a pandemic, and cheating an insurance company. Even if I get my $25 back, you're still charging them. I called the 'so called' patient advocate line yesterday and of course never received a call back. You all should be ashamed of yourselves. All of your answers to the people (and insurance companies) you are cheating are 'call the patient advocate', who doesn't answer. Even if I get nowhere with the BBB, the complaint will be out there forever for everyone to read. Anyone else who has been cheated, just look them up at the BBB and send an electronic complaint. read more

I'd give a couple stars for the actual doctors and physicians here but the front office staff completely wipes away any chance off that. I've went here several times and there has never been a pleasant experience. This final experience was the final straw. The front office worker completely lied about not receiving a fax, even though my pharmacy said they'd confirmed it. She then proceeded to laugh and mock me and what I had to say, saying "that's not how this works, so that's funny". I needed a prescription refill of a couple days to bridge the gap between the end of my prescription and my doctors appointment. (Mind you, my other primary required me to visit once a year at most in order to refill), this clinic required me to come in every month, clearly so that they could meet their quota. They didn't care about my time nor the fact that I had to pay every visit. So my usual co-payment of $20 a year for this turned into $240. The front desk staff then laughed when I told them about the rough side effects and said "you should have made an appointment". The doctors are knowledgeable and personable but I have never met a more unprofessional front desk staff in any industry in my life. It's sickening. read more

DO NOT GO HERE! These people are dishonest and highly unethical in their billing practices. They're charging me $217 for a drive-thru covid test!! They scheduled me for a tele-visit I did not ask for. I canceled it and I said to just email me the results. They did email the results but a doctor called me anyway. I told the doctor immediately that I canceled this tele-visit, so we didn't talk for more than a few seconds - BUT THEY STILL BILLED ME FOR A DOCTORS VISIT!! Then I called the billing dept and explained that I never had a doctors visit, only a drive-thru covid test, and they said that they bill the test itself as a doctors visit - even though I NEVER SAW A DOCTOR. I tried to negotiate and said I'll pay the $50 for the test but I'm not paying for a doctors visit that did not happen, and they said they'll send me a revised bill. I just got the new bill and now its for $265. WHAT THE HELL!?! read more

test results were not accessible though the QR code, instead of my test results I received a 50 charge for an entertainment website on my debit car. if this is how they make extra money my family will never go back to them for anything, the emergency room is a better option for the mone. read more

Took the boyfriend here after he complained that his throat hurt. I had just been diagnosed with strep a few days prior, so we were sure that's what it was. The facility was nice and clean, and no one was there so we got in quick. He saw a nurse practitioner, who seemed pretty smart. However, we left the office with no diagnosis, and the strep test came back negative. Two days later, while the boyfriend is suffering the whole time, he went back to a different doctor. The strep test came back negative again, but it was clear by the stuff growing in his throat that he had a serious infection. He got antibiotics, and it took a few days before he started feeling better. Yes, this clinic is nice, but I'm disappointed that we didn't get any medicine to help with what was clearly was an infection. I don't think I would recommend this place. read more

Midwest Express Clinic - TV in the exam room - Urgent Care Near Me - Willowbrook, Illinois

The billing is awful! Double charges. Sent to collections when they owe me for paying twice. Nobody picks up the phone to discuss. Paying online site does not ask for anything except money. Awful! read more

Scheduled an appt to get a covid antibody test, but their website doesn't let you specify. Show up for my appt and they told me they will only do covid antibody testing if I test negative for covid and oh by the way will take 8-10 days to get results. So it would take 3 weeks to get results. I don't understand how this place is running, lack of clarity on testing, unhelpful staff who are super short with you on the phone Bc they don't clearly explain what testing they can actually do. Don't waste your time here. read more

Very professional team members, clean site/ clinic, walk-ins aren't long. Never felt more comfortable being seen at a clinical NP Olga Brezden is absolutely amazing, very friendly and professional! read more

Took a Covid test more than 2 weeks ago and still no results. What is the purpose for the test. Absolute horrible experience

So i waited about 2 months after visiting for the 3rd time to write this review in hopes my tone would cool down and i could write an honest review that is not too heated. Well, thats not gonna happen because this place flat out sucks! The doctor and the receptionist are terrible! The receptionist told the waiting room that their computers were down and didn't know when they would get them back up. After me asking her for how long the computers were down, she replied 45 minutes. So you're telling me I have been sitting and waiting for what for the past 45 minutes. She explained we can all leave, call back tomorrow and re schedule our appointments. After all that madness, I finally saw the doctor for the 3rd time. It was for a respiratory infection. She gave me 2 different medicines previously that didn't help. She toyed with ideas of different medicines to give me. After an in depth conversation with her about a medicine I am allergic to, she still prescribed it to me! I only found out after I went to the pharmacy and luckily they had it in their system that I was allergic to a drug that the doctor prescribed me after I told that doctor I am allergic. Am I the only person with a brain in the place. My suggestion if you are thinking of coming here, don't. There are so many more urgent care facilities and doctors to go see. read more

Took my 2 children here for covid test. Testing went fine, nurses were great. Then I get the first bill for daughter was $52(charge for results). Since when is a result a fee?! Good luck getting a hold of anyone in the billing department after numerous hold wait times of 6 plus hours, I thought I resolved it with billing, NOPE. Get a second statement with a new amount of $165, WHAT? Son's charge is the same $52! How can they get away with this?! Please tell me how you are allowed to bill an office visit charge for a test result??????? read more

On the phone with my insurance company now. My daughter had a covid test done January 14. She called January 15 to find out the results. We received a bill yesterday for $50, copay for each day. She never saw a doctor on the 14th, and they are charging her for a "tele-health" call on the 15th for her phone call to them to find out the results. They are gouging and taking advantage during a pandemic. Covid tests are supposed to be free in Illinois. read more

I would give negative stars if I could. Midwest Express has orrible billing and billing practices. They cannot even do simple things like make a phone call to confirm insurance and coverage. It was a horrible experience. I am covered for my lab test and they won't recognize because they are too lazy to do the work to get the claim money. DO NOT GO TO Midwest Express Clinic. Poor customer service and poor billing dept ! Do not waste your time! read more

This clinic is an absolute scam and I encourage everyone to avoid it. I scheduled a COVID test and upon arrival asked if I will owe any money for this visit and was told no. I later received a bill in the mail for $170 dollars. When I called the billing department, they sent me to patient advocate. Patient advocate then sent me to billing. Nobody could help so I was forced to pay the bill to avoid being considered bad debt. ABSOLUTE SCAM read more

This location has late night hours, until 9PM and no appointment necessary. Price for co-pay was reasonable and they're only charging $25 for school exams read more

This was a very clean environment & the staff was very assertive & the wait time wasn't bad

DO NOT GO FOR COVID TESTING. At first they seem nice and friendly. Until they make you wait 20 minutes past your appointment time. So I came in on Friday 7/17/20 and they told me I would get my results back in 5-10 days..mind you the first time I came they told me 4-5 and I got them in 4. Now it's 7/26/20 and i know it has not been a full 10 days but it's day 9. I called them to see what was going on for them just to tell me it would take up to 14 days for the results. read more

Terrible service. Go in for an annual physical and get lab tests done, get a follow up to come pick up the paper work, was handed paperwork and walk out of the clinic 5 minutes later and am being charged $80 to do so and was told it "was their policy to charge you whenever you come in the door". Have called customer service 6 times to file a complaint, all 6 times have heard nothing back and they have just sent the same bill to me every time. AVOID THIS PLACE AT ALL COSTS read more

I had a great experience. Efficient and friendly staff. Nurse Practitioner, Olga was awesome and did a great job on my daughters physical exam. Parents should bring their kids here for their school physicals. read more

Horrible experience!!! Took three hours and three trips to get a rapid Covid screen. Then, they have the nerve to send a bill. I was referred by a coworker that had been there multiple times and never received a bill. In fact, I knew of NO ONE that was paying for Covid screening in September 2021. What a rip off. read more

After a long search to find a primary care doc who is astute medically & has great bedside manner (amazing how few physicians possess people skills), I found Dr. Palumbo. I feel so comfortable with her; my visits feel like they are with a (very knowledgeable, no nonsense and kind) friend who even anticipates potential fears (like, don't worry when we call you after bloodwork to come in and discuss in person - it's routine and absolutely does not mean you're in for bad news). Highly recommend, so happy with her care. read more

I went here for a COVID-19 test and they charged a $65.00 fee for a 30 second virtual visit to receive my results!

This place is a disaster. DO NOT go here! The facilities are nice but the staff is completely disorganized. My first few visits were encouraging but since then I can tell they are only out to make money and do not care about the patients. They did not even send in a prescription they had told me they would. Walgreens tried to chase them and then I did and they said I needed to come back in as they did not fill the prescription in a proper amount of time. I am sure this is so they can get my insurance to pay for more visits. ALSO they do not bill as a office visit only as Urgent care. They are definitely the money greedy side of the medical industry. I will not be back! Highly disappointing. 10/11 - I appreciate the response Midwest Express Clinic. I believe you could be an option for someone that needs a sprained ankle looked at or needs a flu shot. What the problems is is that your doctors are listed as PCP's on insurance sites when in fact you do not offer normal office visit billing. The challenges still exist that my experience had the following issues. ** Doctor was over an hour late for one of my appointments ** Doctor is listed on the insurance sites as PCPs when they should not be. ** The staff did put incorrect prescriptions and had both me and walgreens chasing them to fill, when they filled it is was the wrong one. I've clearly moved on to a new provider and I liked your doctor as a person but cannot deal with the unorganized chaos that is this place. My expectations were higher than you could deliver. I love the touch of adding TVs to the exam rooms though, that's my positive take away. read more

They assisted me when I needed care right away. Everything was handled professionally and with time for my questions.