I came into the local store at Delaware St in Indianapolis to cancel my deceased dads account with…read moreSpectrum (my dad passed away early 2024) he was on auto pay, so mom wan't aware that the $91+ dollars being deducted from his account was for that service. (He had signed up for a 25.00 dollar plan) To me it seems that their employees need better training, they had a hard time understanding that we needed to cancel a deceased persons account, finally when I though that was taken care of I asked for a confirmation (to make sure this charge wouldn't continue happening) they said they couldn't provide one; that I would have to wait for an e-mail. I got the e mail about 5 hours later, but to my surprise the account number and service address listed was not the correct one!!! LOL!! They cancelled someone elses service!!! ??? I just got off customer service, this person actually helped, (I hope) said that persons service will be reisntated and the he would complete the process to cancel my dad's account. Honestly I wasn't expecting to spend so much time to take care of this.

Is stealing money from my company monthly for equipment we do not have! Technicians have NO CLUE…read morewhat they are doing and actually LIE in their reports after doing a "service call" about what really took place during that visit!

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my…read morehouse on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!!

First I would like to start off by saying 1) I was able to speak with someone on phone when I…read morecalled 2) they spoke to me in a very respectable manner 3) they helped me with ALL my questions and issues in one phone call 4) I got a new phone along with better Internet service in less than 5 days. I feel special

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

I've been a LifeGrid customer for several years with absolutely no issues with their service . . …read more good internet connection at a stable and fair price. But these guys went above and beyond last week to help me! I large tree limb came down on an ATT line in my yard. After spending most of one day trying to find a local ATT office that could get this limb off the sagging phone line in my driveway, I called LifeGrid to see if they run on ATT lines and maybe had a local number. Not only did they have contact with a local office, they set up the removal of the limb! It's not often a company goes out of their way to help a customer . . . this little company is amazing.

I thought i could get better upload speed here than Spectrum. Turns out I was wrong. 1 Mb upload…read morespeed, absolutely trash. Never going back here again.

Aisha is the store manager and she was absolutely amazing. One of the nicest customer experiences i…read morehad with her. However when we walked in we delt with an employee that didnt give us a very good impression. He said, before checking, that the item we are looking for isnt there. And we should go to another tmobile or amazon to get it. When the manager came out she found it within ten seconds. Also, he was in the middle of helping us, someone walked in and he completely stopped helping us and started helping the next guest. Aisha was great. Shed probably have better business with better employees.

TLDR: triple...quadruple check everything before you sign anything…read more It's like Verizon is out to get me, every time I try to upgrade my phone. I came in here to upgrade a phone. My previous experience at a Verizon store near Cincinnati, OH was quite possibly one of the worst experiences I had dealt with (gave wrong phone, charged for insurance without permission, the list goes on...). Due to COVID, there's been a delivery delay and items in stock, so I decided to visit the store in hopes they'd have the phone in stock. First off, I'll say that the person I worked with with very friendly and helpful. The other two staff couldn't have cared I was in the store as they were glued to their devices. We went through the process of device upgrade discussion, etc. We made some changes as per my request. I found it frustrating that most of it took place on my phone...something I could have done it all at home.... I walked out with confidence. Sadly, I got home and reviewed my order email to find out that the they had set up my device repayment for the incorrect months. I had to contact their Verizon customer support, and as anyone knows, it's like talking to an inanimate object - helpless and gets you nowhere. I then was able to get in contact with a chat customer support. They told me that they had to cancel my order and restart. Not a problem. Thought things were good to go. Now, I just logged into my account and noticed that they doubled my monthly charges for my phone plan. It's been a nightmare, to say the least.

I'd give this location zero stars if I could…read more I waited in the store for at least 20 minutes without ever being acknowledged. When I arrived, two sales associates were helping other customers, so I understood there would be a wait. I was happy to be patient. What was frustrating was that during those 45 minutes, multiple employees came out from the back room, looked directly at me, and then walked away without saying a single word. No one greeted me, checked me in, let me know there would be a wait, or even said, "We'll be with you shortly." After waiting that long without any communication or acknowledgment, I finally gave up and left. A simple greeting and a quick update would have gone a long way. Unfortunately, this was one of the worst customer service experiences I've had at a Verizon store. I hope management addresses this because customers deserve to at least be acknowledged when they walk through the door.

I'm a Flight Attendant and was in Indy on a layover when my phone froze up. Luckily this T-Mobile…read morestore was around the corner. Employee Tatiana saved the day and fixed my phone! She was so nice and the store was so clean. Thank you Tatiana for the great customer service!

​"Beware of T-Mobile's phone payoff and porting promotions. Five months ago, I switched to T-Mobile…read moreunder an explicit agreement that they would pay off my existing device balances with AT&T and port my numbers. I provided all balance info, but T-Mobile failed to coordinate the release with AT&T. ​As a result, my numbers were never ported and my phones were never unlocked. For 5 months, I've been paying AT&T to keep my active service while T-Mobile has continuously billed me $281.84/month for completely non-functional lines--totalling $1,409.20 in unearned charges. After endless dropped calls, hours on hold, and broken promises of call-backs, their only solution was for me to pay off the phones out-of-pocket for a 'possible' reimbursement or cancel and owe $1,000+ in device fees. A formal demand letter and FCC/FTC complaints have been filed."

So I had called and try to establish cable tv and Internet to the house I just bought in Greenwood…read moreIN(46140). The people answering phones could not speak English. So I went to a customer service center, and explained, with a diagram of what I need from them. I was quoted 70 dollars for the installation because of the 3 lines I wanted to add. Guy comes out, says standard install if they run the wires around the outside of the house was 40 per line and a dollar a minute if he has to go into the attic. And if I wanted it done professionally, and out on the inside walls (which the cable is already in the attic and their should be no issue), then I would need to schedule another appointment with them for him to come back because he did not plan on the full install? What a load of crap. Then when I told him that is not what I signed up for and that customer service will tell you anything and quote you anything but it's not his problem. I have a copy of the request so I know that it was him being shady. I would be very careful and not get scammed. I have a copy of the order the same one that he tried to inform me that the quote meant nothing. This crew is out of their minds.