My rating is for the Comcast store only, not the service. I have been here three times and the…read morestaff has always been knowledgeable, friendly, and responsive. They have helped me quickly with what I needed and I was on my way.

Waiting for a refund: my 94 year old mom moved and no longer needed her Xfinity equipment (tv)…read more Took it to Xfinity for return in early April. They suggested for time saving , to take to UPS instead. UPS scanned equipment, easy peasy. A month later, her bank account is still being drafted. I do an online chat w Xfinity on 5/4. They confirm return of equipment and assure me they'll refund $$. Then another bank draft! I go to store on 6/4, wait 50 minutes for service. Speak to Jacob, the "lead" at Castleton store who again taps into computer and says he sees previous activity and assures me I'll get a refund. It's now 7/10 and I see no refund from Xfinity. Good news though- not another draft. The best Jacob could offer was a piece of paper w his handwriting and an order number.

We needed our modem moved to another room so we started trying to schedule this with Xfinity…read morethrough the app. Twice this was scheduled and once they cancelled without even telling us, and the second time they just didn't show. Once I mentioned that I would be reviewing them on Yelp we got a tech out within the week. Funny how that happened :) The tech was super friendly and did a great job for us. So while it took some work to get to the real people, once we did, the service was great. Xfinity: REALLY REALLY wants everything to be automated. But it can't. So be ready to blow them UP if you need service. Otherwise they seem to correct outages really fast and communicate well when this happens. Four stars.

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my…read morehouse on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!!

I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

I went into the store because I needed to upgrade my phone. I had been contacting Verizon multiple…read moretimes and they said to go into the store so that I can upgrade my phone. I can't tell you how how rude and disrespectful their staff is the person I spoke to did not have a name tag on refused to give his name. He said that there were no notes in my file regarding changing phones only notes that he said he thought were about using the protection plan. He said that I was lying about what Verizon had told me over the phone so I called Verizon while in the store they confirmed the offer and the upgrade. The person on the phone even stated that they get complaints about that specific store so obviously Verizon corporate is aware yet has failed to take care of the situation and to ensure that their staff treat everyone with respect and dignity one thing I want to reiterate is how Verizon said you are a loyal and valued customer with 14 years and eight months subscriber but after the way, I have been treated I took my 14 years and eight months and changed my plan to another cellular service. I also noticed that there are multiple reviews at state how terrible this particular location is. I wonder how many people have actually gone and switched carriers because of how this particular store treats their customers.

I've been a LifeGrid customer for several years with absolutely no issues with their service . . …read more good internet connection at a stable and fair price. But these guys went above and beyond last week to help me! I large tree limb came down on an ATT line in my yard. After spending most of one day trying to find a local ATT office that could get this limb off the sagging phone line in my driveway, I called LifeGrid to see if they run on ATT lines and maybe had a local number. Not only did they have contact with a local office, they set up the removal of the limb! It's not often a company goes out of their way to help a customer . . . this little company is amazing.

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.