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    Lifegrid Internet

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Lifegrid Internet

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    5 years ago

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    Verizon

    Verizon

    (15 reviews)

    $$$

    I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

    Lazy and inexperienced. Due to personal and extremely horrific events my phone broke and ID was…read morelost. These people at this store would not help me despite being in absolute tears and seeing a picture of my ID. Manager even said "I can see that's you" but refused to service my phone. But somehow over the phone they can help me without seeing an ID. Despicable and lack of human compassion. Even the service associate over the phone could hear how traumatic this whole thing was for me, but not a single employee helped me while I was on their phone. Let me walk out without even an apology. I hope they receive training in compassion.

    Spectrum - I've been next for an hour

    Spectrum

    (57 reviews)

    Mile Square

    Last night (04/24/26) there was a terrible storm and tornadoes, regularly gusting 80mph winds…read more Losing the internet signal and cable was expected as it felt like the houses for veterans at HVAF (206 N. Warman Ave.) were going to hop up and land in Greenfield. A call was made this morning for help and (04/25/2026) in a jiffy our friendly neighborhood Spectrum Technician Anthony showed up, was friendly and clearly knowledgeable and had everything back online quickly, fixed everyone's TV (so important to homes full of veterans) but what stood out was how he handled the visit. Professional, calm, fun, and made it no longer feel like a problem, but like getting a new toy. You could tell he was accommodating and that means a lot to those of us that are disabled, and he could hold his chin up, proud of making 30 of us in 3 homes all chipper. Spectrum should hang onto technicians like this. He was invited to come back for dinner but he was set on helping more people restore their service. If there's a way to request him again, I would. The invite remains open if he can handle us curmudgeons. It was one of those rare times when you leave the interaction in a much better mood than when you started. Anthony should be recognized for his work. He made a meaningful difference for about 30 residents across three homes. If there's a way to request him again, I absolutely would. He deserves at least a cookie. I am thankful we are using Spectrum.

    Is stealing money from my company monthly for equipment we do not have! Technicians have NO CLUE…read morewhat they are doing and actually LIE in their reports after doing a "service call" about what really took place during that visit!

    Lifegrid Internet - isps - Updated May 2026

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