Mike came out and gave a through description of the work. Aydin and Dave did an equally amazing job, explaining what they were doing and kept us up to date. We went from 16 Pci to 0.9, which is half of what the EPA considers safe. And our basement smells much musty. read more

Midwest Radon Services - Radon levels before and after installing mitgation systen - Environmental Abatement Near Me - La Grange Park, Illinois

We had an excellent experience with Midwest Radon. The pricing was fair, and better than what we got from other companies. Carlton and Angel did a great job working with the existing conditions in our basement to give us the best possible situation moving forward. The radon levels in our basement have dropped to almost nothing, so the system is working great. The system was installed in the time promised, and we've had no issues since! Great value and experience! read more

Installed the pipe across our basement window so can't finish the basement without having to move the pipe. We even told them the whole reason we were doing radon mitigation is to finish the basement. We nicely asked them to move the pipes and even agreed to pay extra $300 for them to move it, a mistake THEY made. However, the scheduling was such a mess. Nikki doesn't know how to schedule a "fix" job and sounded so irritated on the phone. She said she was gonna look into it. And then Mike called, and said to ignore Nikki, and there's nothing wrong with the position of the pipe because it's in the soffit. My husband said but it's in the basement, did he call the wrong person? Mike insisted that he called the right person three times, said you are "Ryan Hung" right? Finally my husband was like are you sure this is our address? He paused and hang up. Then finally Chuck called and insisted that they've done nothing wrong, they won't budge on the price or dates for fixing a mistaken THEY made, for all this nightmare and hassle and confusion they've caused us, and their internal scheduling mess is somehow our problem. Pretty shocking to be completely honest. Let's talk about the initial installation. They showed up on time, did the work albeit the lack of consideration when doing the pipe! Our radon level only went down by 1 point but it's something. What's also weird was that we had our own radon measuring device, and they turned it off without telling anybody about it. Maybe it would've been better if someone at least explained that they were gonna touch or turn off our own monitor before actually doing it? Theres a lot of chemical smells after it's first done, which was expected so we avoided the basement for a while and tried to vent it out. Otherwise, I personally have no other complaints about it so far. What a shame that this was the result. My husband was so upset with this business and decided not to pursue business with them any further. read more

Midwest Radon Services - Pipe installed right in front of basement window despite us noting we were doing radon mitigation to finish the basement - Environmental Abatement Near Me - La Grange Park, Illinois

These guys are the best! They patiently explained and coordinated work that required the approval of an owner, HOA and the local building department, which is no easy task! They were always timely in their communication and stuck to the exact schedule, terms and price, that was promised (which is not common among contractors)! read more

Worst customer experience I've had in years - they will make you pay for their mistakes and blame you for their own miscommunication. I had Midwest Radon Services install a radon mitigation system at my in-laws' house on May 29th for ~$2000. The good news is that it worked as advertised, according to our radon detector. Everything after that left a bad taste in my mouth. To begin with, I had explained to the estimator, Mike Torres that we were planning on finishing the basement, which is why we wanted to make sure that the radon levels were safe. We shook hands and scheduled the installation. Surprisingly, when we visited a few days later, we found that Midwest Radon had installed the pipe directly in front of a basement window well. There was just no way to drywall our way out of it, unless we wanted a soffit that extended past the upper frame of the window. I called Midwest Radon to see if they could work with us to move it a few inches up. I was dismayed to find that they were going to charge $300+ to move the pipe. I understand needing to pay your people, but many companies are willing to work with us on any errors or tweaks on recent jobs. Midwest Radon was firm on the price. Technically, we weren't onsite during the installation, my in-laws were, so I was willing to overlook it. A new estimate was sent over and we sighed and paid the deposit. We heard nothing for over a week until we suddenly received an email confirming our appointment on a day when we had a serious medical appointment. I emailed Chuck, the owner, about the conflict. Cue email confirming our appointment on another busy day. There was no discussion involved. I emailed again and Chuck told me to call Nicki in order to schedule. That's where it gets extremely bizarre. I called Nicki, but she was unable to schedule me for some reason and said that she would need to call me back. After we hung up, the original estimator, "Mike" called me, or at least that was the number I had saved in my contacts. He told me that I could just schedule with him and ignore Nicki. Just then, Nicki called back and had to juggle two calls. Nicki again tried to schedule me on the same two days they had suggested earlier. Confused, I switched back to "Mike" to give him an opportunity to explain who I should schedule with. "Mike" again told me that I should just tell Nicki to hang up and tell her I was talking to him and he could get me scheduled. He also didn't know who I was or what I wanted. Then made some statements that made me think he was thinking of someone else, like that he was "just at my house this morning" (which I hope he was not). I told him that he was confusing me with someone else and he _repeatedly_ told me that no, in fact, *I* was the one who was confused. I gave him the address and he started to sound doubtful for the first time. I was getting nowhere with "Mike" who was telling me over and over again that I was wrong so I hung up and tried to call Nicki back again. I explained to Nicki that not only was I displeased with the communication, but my displeasure outweighed my willingness to pay for a mistake that Midwest Radon had made in the first place, so I was going to hold off on scheduling. Chuck called me and I tried to explain that I had a bad experience with the miscommunication. He kept blaming me for it, saying "that's what happens when you talk to too many people." Then when I said that I had been talking to Mike, he told me I was wrong and that I had been talking to him. He also said that they "dealt with a lot of people." I didn't hear an apology for my experience whatsoever, just that I was being blamed for their inability to communicate with each other. I told him that organization was their responsibility, not mine as a customer and he told me that that was "insulting." I tried several times to disengage peacefully after repeatedly being told I was in the wrong. He had lost the sale, so why continue to harangue me? I ended up saying "I hear that you deal with a lot of people - you're going to deal with one less" and hung up. read more

I am selling my house and inspection found high radon levels. My buyer requested I install mitigation system prior to closing. Contacted Midwest Radon Services for quote and install. Took 2 weeks for them to come out just for quote. Then never heard back from them for another 2 weeks. Went with another company that gave me a quote right away and installed within a week. read more

My Radon levels were higher than I liked, so I contacted a couple companies to inquire about a radon mitigation system. Out of the three companies I contacted for a quote only Midwest Radon came out physically to discussed my options. The other two companies just gave a quote over the phone, which ended up to be higher. Mike, the gentleman that came out was very professional. Mike helped me design a system that I would be happy with, and that would work for my home. The day of install, I was contacted by the installers prior to their arrival. Upon arrival they went over in detail the plan of execution of the work to be done. However, we ran into some unforeseen issues so the original plan for my system had to be changed last min. Throughout the process Carlton and Dave were very helpful and honest with their professional opinion with my options, they were very patient and professional and answered all my questions. I never felt pressured to do anything or felt rushed. At the end, the new system actually cost me less than the original system because of less piping. The customer service I have received from this company is out of this world. I believe Midwest Radon genuinely wants to make sure people are safe and happy with their system. The respect the installers had for my property isn't common. I believe the work area is cleaner now than it was before they started haha. I highly highly recommend this company to anyone looking for a radon mitigation system. If you are able to request Carlton and Dave to install your system, you won't be disappointed. read more

Honest company that provides a quality service and informs customers throughout the process. Very neat looking work. Thank you!!! Highly recommended read more

Very professional installation by Aydin and Carlton. They know their stuff. Ask for them by name!

Mike as well as our installers Dave and Carlton were all fantastic. Straightforward and honest company that just does a quick and amazing job. Hardworking and considerate. Even changed a light bulb in the basement in the process. Thank you!! read more

Technicians seem polite and knowledgeable. Chuck handled a misunderstanding with diplomacy and a fair resolution. We ended up not needing the service, but appreciate his continued understanding and customer service. read more

I found this service on Yelp and reached out. Chuck came to the house and quoted us. In the basement we have has a crawl space as well that presented a challenge to insulate, but Chuck came up with a solution on how his team could seal it off. A couple weeks later his team came and completed the install. After everything installed we had the house retested and the results were perfect! I would recommend this service. read more

Midwest Radon Services - After the radon installation - Environmental Abatement Near Me - La Grange Park, Illinois

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Describing my unpleasant experience with Midwest Radon Services. We installed radon mitigation system using Midwest Radon Services on 9/22/2023. When they first installed the radon mitigation system they didn't place the tube that flush my water softening system into the sump! Luckily, I checked the system the next day only to see that almost half of my finished basement was drenching wet. I was late to work since I was trying to remove as much water as I could. When I contacted them they tried to blame it on my set up. Eventually, they sent non-professional people to fix the issue, who told me that i should hire a carpenter if i wanted to have it done professionally. Anyway, they did what they could even though every time i look at it I can not not cringe. At that point, i decided to let it go and not review them badly. But recently, the manometer started showing that the fan isn't pulling vacuum. So, it's not working properly. I contacted them multiple times and left multiple voicemails and still no response. That's my experience, you make your own conclusions about hiring Midwest Radon Services. read more

I called to get an estimate for radon mitigation since my levels are still high even though a mitigation system was installed a year ago right before we bought this house. They basically let me know that I should call the company that installed it since it might still be under warranty. Even though they knew they weren't going to get my business, they still told me how to find out who installed the system and even walked me through how to check on some potentially obvious issues so that I could be more informed when I called the other installers. Being super helpful to someone who you know is not even going to buy something from you is absolutely top tier. I can see why they have so many great reviews! read more

Carlton did an amazing job installing the radon mitigation system at my home. He was informative in explaining to me how it worked and what to do in the event of an issue. I would absolutely recommend this service provider. read more

Thorough, patient, friendly, knowledgeable and best of all MRS saved me a lot of money! A survey of my home was conducted and because of the thorough investigation, MRS discovered that my home was very unusual by the fact that it has five separate foundations. This was an opportunity for someone to sell me five mitigation systems, but MRS was able to figure out a way to mitigate using only one system by using abandoned pipes from the old furnace. I would recommend MRS to anyone in need of mitigation services. If all tradesman were as pro as MRS, the world would be in a much better place! The installation was done nearly a year ago and all is still well. I never leave reviews, but Chuck more than earned this one. read more

Midwest Radon Services - Environmental Abatement Near Me - La Grange Park, Illinois

Chuck was great to work with - I cannot recommend him enough. He was very responsive. He as also very clear in the process and what to expect. He gave a very fair quote that included the permit fees. He was incredibly patient in dealing with our local city building department. Chuck was able to complete the job in a few hours with his crew. They were neat and efficient - you barely would even know they were there. He went above and beyond and helped me reseal the sump pump well too at no extra charge. But maybe the best thing was that he is so technologically savvy - using electronic payments and sending reports with pictures. We passed the retest and had our house sale close a few days later. Tldr: hire Chuck! read more

Mike made the entire radon mitigation process easy for us. Mike was responsive, thorough, and took the time to explain the entire system along with provide recommendations for ongoing maintenance. Highly recommend Mike and Midwest Radon Services. read more

I very highly recommend Chuck and Mike. Every step of the process, from our initial meeting through completion of our radon mitigation system installation and follow-up check, was wonderful and I was impressed with their professionalism and expertise. They went way above and beyond my expectations. Everything was done perfectly. They were even able to remedy an issue I had with a sump pump system. Cannot say enough how great this company is. read more

Great service they were professional and did an outstanding job. Very reasonable on price I highly recommended them!

Chuck set up our radon mitigation promptly and Mike came out to the house for the radon mitigation. Mike was wonderful! Respectful of the house, cleaned up, explained everything he was doing. Cannot say enough of great things about this company! read more