I have built 70 homes over the last 15 years and a large number of kitchen remodels, Kasia is awesome with my customers and I have never had a call back, the installers are outstanding. I highly recommend Midwest Stone for any of your counter top projects! read more

I have purchased granite, marble and quartz tops for kitchens, baths and bar areas. Moved from the NW suburbs so I thought I'd give the job of my new countertop, sink and backsplash to someone local. Gave rough estimates to Kasia, we selected a quartz and waited to have the final measurements done prior to fabrication. No calls, no information we called several times the day before to be told we never confirmed after they left messages. Now we're pushed back a week. We confirmed that we will be home all day, however, again no one shows up! Another week goes by, we call the day before, and that morning and yes, we're on the schedule. They measure, and we'll have new cabinets the following week. Nope no install no calls, only after I call to find out that the piece we selected was too small. When I asked for my money back, because you have to pay in full to get on the schedule, that they don't do any returns but would consider it but it would cost me $250. At this point we decided they already have our money, so we go to select a granite, which Kasia says is cheaper, but still costs us another $100. The cut the piece, come out to install it, (3 weeks later) and on May 10th we get our cabinets delivered and installed. They look gorgeous, however when they measured the back splash flush against our in wall mirrored medicine cabinet so there isn't enough room for anyone to put their hand between the backsplash and the cabinets to open the doors. We call Kasia again to be told that for them to come out remove the piece would be $500 but if my husband removes it, delivers to them they would have it done in 1 day no charge. That was 3 days ago, and it's still not done. I'm even concerned about posting this until I have the backsplash returned, which we have to pick up and install ourselves, at risk of having our backsplash held hostage. I'm only posting so I can possibly help 1 person from making an error in purchasing from them. read more

I can't say enough about how great my experience with Midwest Stone was. They have a very nice selection of granite and quartz and make the whole process easy from beginning to end. Although I primarily dealt with Tina I also had the assistance and guidance from another awesome lady who was very helpful and went above and beyond to help ensure that we picked out granite that would be a perfect fit for our kitchen remodel. Our countertops are absolutely beautiful and I could not be happier!! I was even able to get a window sill made out of the same stone used for my countertops which totally brings everything together. The staff at Midwest Stone are great and a pleasure to work with. They very responsive and passionate about what they do. I highly recommend Midwest Stone! If you're looking to remodel a room in your house and looking for beautiful granite and a great selection to choose from look no further than Midwest Stone. Thank you Midwest Stone for making my dreams come true. Kim read more

This was the second time I've used Midwest Stone (My GF also has used them). My 1st time, all went well. While installing kitchen countertops at my GFs, their dust collectors were broken and her house was covered in a cloud of dust - which management did nothing about. Yesterdays install - I had a 1-5 PM install window - they showed up after 6 PM and weren't done until 10:15 PM, which caused me to miss a 7 PM appointment. That's after I called on their ETA at 3:30 PM, and was told they'd be there by 5 PM. I also purchased 3 sinks (including a SS kitchen sink, which was scratched. Management just said sorry and that can happen, see our contract (which protects them from ANY issues caused by them). The installers were great, but management is very sketchy and really do not stand behind their work or services. I would not use them again or recommend them. read more

We just had our new granite counters installed a week ago. Picking out our granite from a huge selection of slabs is a lot better than looking at 2" by 2" pieces. The pricing beat all competitors and they showed up on time for measurements and installation. I had one issue during installation where the sink was dropped during demo of the old counters and it broke the main drain to the sewers for my kitchen sink. They had the plumber out the next business day who completed the repairs and taught me a couple things during the process. Besides the accidental broken pipe that was fixed professionally/quickly everything was great. The measuring person, installers, and plumber were all very professional and courteous. Best of all the counters look great at a great price. I would and have recommended Midwest Stone to family and friends. read more

Midwest Stone Sales - Building Supplies Near Me - Plainfield, Illinois

My wife and i purchased a new granite countertop (Gray Sky) in our kitchen. We found the overall price to be very reasonable. The office staff were very friendly and knowledgeable. The installation crew was also very friendly, knowledgeable and efficient. If i had any complaints it would be the lack of information they provided to help me install 4 support bracket for the 6' bar section of my peninsula - which i was required to install according to the sales personnel. I struggled with it for a couple days, but it all worked out. A little more instructions would have earned this business 5 stars. read more

Excellent granite and prices. However they did not measure my kitchen correctly, brought the wrong size granite and punched a hole in the wall with a crow bar to fit the granite. The company did return with the correct size and replace the granite after I contacted them with pictures. They did not compensate me for the hole and we had to fix it ourselves. They do apply a discount for cash payments. read more

We purchased a slab from Midwest stone which was white with grey going through it. When they brought the stone to install it was grey with large darker grey lines but had a lot of purple in it. So much purple it clashes with kitchen. The piece we originally picked out didn't have all this purple. WARNING....if you purchase a slab be sure to take a picture of it. They insisted it was the correct slab and wouldn't listen. I think it is a similar stone they had difficulty selling because of the purple and passed it off to us because we asked for a discount. Do not buy sinks from them. I have bought a number of sinks and all came with the center strainer. They said theirs do not. Another expense! We will never do business with them again. Beware! read more

Midwest quoted us $7k for counters that I got done for $4,200 elsewhere including a bathroom and 2 sinks. Female salesperson didn't want to bother with us and we just left. Very unprofessional. I would not send anyone here. read more

BEWARE! * READ THE CONTRACT - THEY DON'T TELL YOU CHARGES UPFRONT * YOU STILL PAY FOR WHATS IN ESTIMATE EVEN IF YOU END UP USING LESS Thought would help business near us.. Found few slabs we liked and made our selections. They asked us to call for measurement when we have built a box for the waterfall island. We called in, and when the measurer came in, he identified that the 60"x35" island not only needed the 1 side 8" support and other two sides 1.5" support but also four 18" support channels in the middle and also a 2"x4" support at the end of the support channels. Not sure why they needed so much of support for such a small island. The measurer then mentioned that he still can't measure it for the island as we don't have the floor yet (due to waterfall sides). So, I had to call them again for measuring after the floor was installed. This time, the measurer says, the island can't be 35" wide but can only go upto 27" thats because the slab has chips and wont cover the entire area. This was a bummer - we had ordered everything else (floor color, cabinet countertop, wall tiles etc) based on the color of the slabs we selected. We couldn't find the slab we picked at Midwest Stone anywhere else. This was a big bummer. We agreed to go with 27" island. The installation was complete. I noticed that the invoice was still at the original estimate and did not exclude the 6+ sq ft of reduction in slab. When I called them they mentioned that there were two measures made and hence that compensated for the difference. I wasn't even aware that they were going to charge for the measurement every time they come in. And moreover, it was not my fault that they have to come in twice - they never mentioned that the floor needed to be in place before they came in to measure. Also, charging $145 for driving to a home to measure which is less than 3 minutes away is outrageous. read more

Love my new granite countertops! Their prices were the best we found in the Chicagoland area. Our salesman, Jack, as well as the granite installers were wonderful. Highly recommend. read more

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I would give 3.5 stars but I don't have that option. I have three components: service, product and install. Product: great selection, great prices. We compared the exact same granite at Home Depot. $75 vs $60 at Midwest Stone. That's huge! Install: Professional and cleanup was meticulous. I read some complaints about cleanup and I asked Midwest Stone about it. They assured me cleanup would be thorough and complete and it was. It smells pretty badly and strongly during install so keep kids away if possible. It's also really noisy if cutting is required. Service: This is where I took back a star or two. Service is functional but not warm nor friendly in our experience. We didn't have any followup. We made a 50% deposit and didn't hear from anyone until the contract needed to be updated (no explanation why) and confirming the install the day before. The window from measure to install was 3 weeks. That needs improvement. We offered plenty of time. The other irksome issue was the window of arrival 9:00-1:00. That's a full day off for people who work. Overall, I'd recommend them. You'll get a great price but pay for it on the fringe. If you're OK with that, jump in! You'll love the finished product. read more

1 star. Midwest stone is a place that I would not go if you expect a professional, speedy completion of your project. They will drag you along just to tell you you are out of luck. read more

There is no reason to shop anywhere else for your countertops. They have the largest selection and are more reasonable than your big box stores! They do all their own install and warranty the work. We had special circumstances that required flexibility on the install date and Tina was able to accommodate our needs and could not have been any better to work with! Remember, this is still the construction business and they are busy! Make sure you know your timelines! Can't recommend these guys any higher than 5 stars or I would! read more

Great selection Everything looks perfect. Love my new tops! I highly recommend!

I never thought I could afford custom granite countertops- boy was I wrong! They are gorgeous and custom!! From my initial consultation to the final install the customer services was amazing! Leo came and measured and asked us all the questions we didn't even know we needed to make sure we got exactly what we wanted. The installers even cleaned up and swept my floor when they were done. I went in with my measurements and they gave me a list of prices for different levels of granite. I walked the yard knowing the price of each piece right up front- no guess work or high pressure sales to get me to buy up- I wouldn't go anywhere else. Best decision I ever made. read more

We purchased a granite slab from Midwest stone. From the time we first went and looked to completion it was only 3 weeks! The staff at the showroom were super helpful and the guys who came to instal were very professional. So happy with our granite bar top! read more

If you want great customer service, I do not recommend Midwest Stone. The measurer accidentally over measured. He admitted to his mistake, but I was ignored at all cost to make the adjustment in the final price. I was treated below par through the whole process. There are many more places with competitive prices and exceptional customer service. I wish I had known before putting down a deposit. Very disappointing! read more

My husband and I stopped in as returning customers, from around 8 years ago. We asked for remnant stones, which 3/4 of the property is covered with them. The sales person wasn't hearing what we were asking for, and directed us to the new full slabs. So we walked around and saw some slabs we liked but we really wanted remnants for cost savings. We took many pictures of remnants that we were interested in. We went back into the office and we were quoted over $1300 for a 43 inch wide and a 69 inch wide counter (26 depth). That is RIDICULOUS!!!! I asked if that was the remnant cost and she said the cost was the same for remnants and new slabs. WHAT stone business sells remnants as the same price as a new slab? This is why 3/4 of the property is full of remnants. Unless you have money to throw away, don't spend your money here. I wish there was a ZERO star option to chose for ratings. read more

Great selection, prices, and service We purchased new kitchen coutertops from Midwest stone in Dec 2012. It was a big job with multiple surfaces. we checked out about 5 places. The prices were similar, but we felt the most comfortabe with Midwest Stone. Everyone was very professional. The guy that came to measure was very thourough and spent a lot of time reviewing the options with us. The installers were excellent as well. we are very happy with our purchase and I would recommend them. read more

Had them pull out old bath vanity and replace it with new, close-out granite. Good price ($1100 for 160" long with backsplashes), easy to do, great work, great quality, easy to work with. I wish I would have done it thru them 10 years ago. read more

The gentleman who came first to do the measuring was on time, courteous, patient and an expert. He made us feel at ease that he knew what he was doing and we were going to get exactly what we wanted. Today the installers came. Moment of truth, and we were elated. They were professional and did awesome work. They were very clean and conscientious. Thank you read more

This place is fantastic. We came to look around and spoke with Melissa. She was very helpful but not overbearing or trying to just make a sale. She took our measurements and explained how pricing would work and then sent us to wander the yard (outside so dress warm if you're going on a cold or windy day!) looking at stone on our own. The whole process was very transparent and accommodating. The measurement process went smoothly as did installation. They brought 5 guys to help carry the stone to our basement bar and did not leave any marks on the walls despite having to go around a tight corner. Pricing was very reasonable and their selection is fantastic. I would recommend Midwest for any size job with any budget. read more

We purchased new countertops and backsplash from Midwest Stone recently. Both turned out fabulous. We love the look. The service: Not so much. The installers tracked dirt and trash all over thre wood floors in our kitchen during both installations. They left a strange white powder that is the side effect of cutting the granite all over our driveway and in our garage. It is impossible to sweep up. We are going to try spraying it with water next hoping that will get rid of it? There are pieces of granite in our yard, in my flowers and all over our driveway. I expect there to be some mess after an installation like this, but we were shocked at the mess they left and so were the other contractors doing work at our home. When we called Midwest Stone to complain, they said they'd address it with the installers, but that was it! No offer to make them return and clean our driveway (I already swept and mopped my kitchen floors after each installation). Nothing. If I had it to do over again, I'd pay a little more and get better service.... read more

See Kasha when you visit this store. She really made our granite search painless. She is the best. Install was by Eloi and was perfect. We have used Midwest Stone for two residences and we were very pleased both times. True professionals who really know their product. read more

Best selection around. They have something for everyone. Loved the ability to see the full slabs. Highly recommend they won't dissapoint! read more

We just had sea pearl quartzite installed in our kitchen and Carrara marble installed in our master bath. The materials are beautiful. Tina was very helpful, and although we had a slight snafu, she quickly took care of it. The installers were friendly and did a professional job. read more

Please consider shopping elsewhere! We chose our granite slab at the end of July, 2017 and the slab was tagged with our name and held for our kitchen remodel. As we viewed the granite slabs in the yard (yes, the slabs are all stored outside), we were told by Melissa that we could not consider any of the slabs that were tagged with customer's names. So we bypassed those slabs and chose elsewhere from the yard. The variety is limited and there isn't much to choose from but I did find a slab that was attractive and was discounted as a green tag sale. Last week, we returned to view the slab and to map out the layout of the granite for our kitchen counters and powder room vanity. When we returned to the yard last week, we walked over to the slab and noticed that it didn't look the same. I took a photo of the slab when we paid our 50% deposit to hold the slab and compared it to what was sitting in the yard. The slab in the yard had large circular rings on it and did not look the same. As we looked closer and moved to the other end of the slab, we noticed a large crack from the bottom of the stone 3/4 of the way up to the top. We pointed this out to Melissa and she said that she could fill it. I told Melissa that this wasn't the same slab we chose and put a deposit on and also stressed my concern that I did not want to purchase a slab that was cracked. This was the only remaining slab with another smaller piece off to the side. Melissa said Mason (one of Midwest Stone's employees) sometimes cracks the slabs when he's moving them back and forth in the yard. I was surprised to hear this and was very disappointed. We went back to the office and I asked Melissa how this could be rectified. She then said she had the same granite slab we chose and it was in aisle 7 but that I would have to pay $1,475 more for it because it wasn't discounted. I said that the cracked slab wasn't my fault and asked if they could just swap out one of the slabs in aisle 7 to rectify this situation. What we believe had happened was our slab that was tagged with our name and the slab I put a deposit on was given to another customer and we were left with the remaining slab that was cracked. As we were discussing this with Melissa in the office, Mason stepped in and said that if we wanted a particular slab, we needed to tag it with our name. This is exactly what we did when we put down a deposit on the slab we chose. He then said that we didn't have an "official viewing." The only solution Melissa offered was to look for another slab of granite. This would cost us anywhere from $1,475 upward, on top of what we were quoted for our entire job. We searched the yard again and could not find anything that would match or come close to our kitchen colors, backsplash tiles and new decor. When Melissa did not offer a solution, I then asked for my deposit back. I was frustrated and was losing my patience with Melissa's lack of professionalism and customer service. I mentioned that I couldn't honestly recommend Midwest Stone to anyone because of what was happening to us and she said that they're not concerned - they have plenty of customers. She also said they didn't have the resources to return my deposit and that I was breaching the contract. Now this was in my wheelhouse as I then told her hat I had worked in the legal field for over 30 years and the breach was Midwest Stone's, not mine. I again asked for our deposit to be returned and Melissa told me that I would need to email Tina, who worked in accounting and runs the business. I asked her if we could speak to her and she said she was in Arizona at a manager's meeting. I hope they're discussing customer service and satisfaction at this manager's meeting because this is a perfect example of the lack of both by the business Tina apparently runs. I again asked for her to call Tina and she did so and left her a voicemail message. I was given Tina's email address and I asked Melissa how soon I would hear back from her. We now had to consider shopping elsewhere and this delay would push finalizing our kitchen remodel back 2-3 weeks. I went home and emailed Tina and did not hear back from her. I called Midwest Stone the next afternoon and Kasia said that she could approve the return of my deposit. I asked why she didn't tell me that the day before, when I was at the office. She said she heard our conversation and said that Tina "doesn't have a good computer or Wi-Fi" and probably couldn't respond to my email message. She did say, however, that Tina contacted her (via Carrier Pigeon?) and told Kasia she could return my deposit if I emailed Kasia. I find it hard to believe someone in a managerial position, who "runs the business" wouldn't have access to a computer or Wi-Fi and could not respond to my email via cell phone either! Midwest Stone is unprofessional, has inept customer service and support and employees who regularly drop granite slabs in the yard. read more

Tina, Kasia & Bob are fantastic to work with. Answered all questions and were as professional as they come. Not to mention their pricing was far better than any of the other providers quoted. read more

We selected Midwest Stone to do the work on our eat our kitchen. After the installers arrived I showed them the area where our eat out kitchen is. I checked on them several times to make sure that everything is going Ok. I also brought them waters. They installed our counter top completely wrong! They did not line up the openings for the the grill, sink, side burner etc. Also, granite overhang was off (shorter on one side and longer on the other one). The installers could have asked me questions if they had any, but yet they just wanted to be done with the job ASAP. When my husband got home he immediately called Midwest Stone. They did send installers back as soon as they could, but even after they admitted to their mistake, they said that there is nothing to be done since the counter-top is already glued on. The only suggestion that they offered was to break the stone and do it all over at a completely new expense. I could not believe what I was hearing! We had to hire another contractor who had to fix their mistakes at OUR EXPENSE! Midwest Stone could have done the same if they wanted to!!! It's a shame that they took such advantage of us! read more

Went there to find a bathroom counter top. Had great selection but when I found a piece I liked that was cut. It was not considered a remnant. They were not willing to work with us. Ended up going somewhere else that did and got a better price. read more

While I feel that they were lacking in customer service in the beginning they made up for it with speedy install and were very flexible with us. This is our 2nd time using them and I recommend them. read more

I always dreamed of the perfect granite island and countertops - my first stop was Midwest Stone and I found the most amazing granite - absolutely gorgeous!! I am so happy with this company. Because this purchase was my first experience in purchasing granite - I traveled to many other Chicago-area companies -- and none could compare with the beauty and quality of granite that now resides in my home. Kasia was absolutely wonderful to work with - she is very professional and straight-forward. I almost lost the slab of granite I initially fell in love with - trust me, you won't find a more beautiful selection of stone. Be sure to be present when your kitchen is being measured - this is critical so you know exactly where the cuts will be and the area covered. Ask questions. The Installation Team could not have been more professional and thorough. Trust me, you will love this company -- and the granite that will eventually reside in your home. I will try to post some pictures. My granite was surf green - just incredible!! Thank you Kasia -- I will be back!!! read more

Ver poor customer service! A good shop will educate the consumer as you move along the process. This company had us pick the countertop from their yard, but failed to inform us the finish we see is the finish we get. They dont re-funish the top, they simily cut it. We would have never choosen that kind if we knew the finish would be pitted and dull. ONe portion of is is actaully sun-faded. What garbage material!! And trust, for their price of $35 per sq foot - I expected much better. I've tried calling the company several times... NO ONE CALLS BACK!. I wouldn't refer this comapny to anyone read more

Just went there. They made it obvious they could not be bothered assisting. Gave us a clipboard and told us to write down what was on the sticker. Many items didn't have a sticker so we took pictures of the tags. When we went to get prices the guy wAs too busy eating lunch to be bothered. He told us he couldn't help us without a sticker, that the stock tag didn't help him. I work too hard for my money to give it to someone who can't be helpful. read more

Midwest Stone has a huge selection of granite and their prices were in line with other granite stores. Also, I thought person who came out to measure and the installation team did a great job giving me a perfect fit. I got the impression though, that this company does so much business with builders in the Plainfield area, they don't need (or want) the one-time remodeling customers like me. The sales person's answers to my question we're gibe and often inaccurate. During installation, I realized that one thing I was told by my salesperson did not happen. I called the sales manager and she was too busy to take my call (she had the original sales person return my call.) I then wrote a letter and she never answered. Since I had my kitchen remodeled, many of my friends used other granite stores and were equally happy with their installations. If I ever have another remodeling project, I will use a different store. read more

Had a great experience getting new countertops for my kitchen. My boyfriend and I were doing some research on where to get new countertops and Midwest Stone was just one of the places we visited. By far they were the one with the best customer service. We brought a drawing of our kitchen and the lady who helped us gave us several estimates depending on the grade of stone we wanted to use. She also recommended we walk around the yard and mentioned that about 40 patterns were on sale so we should be able to find something for us. We did! and it was great to look at the whole slab instead of a small sample. We made the appointment for them to come measure and they even offered to install on Memorial Day so we wouldn't have to take a day off work. They guy who came to measure was very professional and knowledgeable and discovered that there was some support missing one of the the counters so he recommended we fix it otherwise the stone would eventually break. This mean that we had to reschedule installation, they were very nice about it and they came out to measure again once the issue was fixed. The day of installation, the guys who came did an amazing job. We love our new countertops! read more

We ignored the negative reviews on the internet and decided to purchase granite from Midwest Stone - my mom had her kitchen done a few years ago and it went well. My experience - NOT so much. Tina was great, very nice, friendly - up until we paid - that was where it ended. the guy who measured was mean, like nasty mean. I was so uncomfortable having him here, he complained about my kitchen layout, my appliance placement, everything, to the point where I finally said if it is too difficult then we can go somewhere else. That stopped the complaining. Then the installers came - they came at 5 pm - which honestly is WAY too late, they were here until almost 8 pm, which would be fine but they were awful. The granite came in several sections, we have HUGE seams - now we know our kitchen layout is odd, but seriously we had someone else in who said this was the lazy and easy way to do this. Not to mention ALL of the seams are splitting, the filler has fallen out and we have cracks. DO NOT BUY YOUR GRANITE HERE. I tried to contact them about this and NO ONE returned my message. I am so furious and unhappy with this and it isn't like this was cheap. Oh and DO NOT use the plumber they suggest, find your own, the guy is not nice - Tina was so friendly, the rest of the people you have to deal with are horrible. I am so sad I bought my granite here read more