This was my first visit to LA, and since I wasn't familiar with Midway, I wasn't sure what to…read moreexpect. Alex was fantastic--he walked us through the rental process, helped us choose a Toyota RAV4 Hybrid, and even gave us recommendations for places to visit. The vehicle was clean, comfortable, and delivered an amazing 47 MPG. We were in LA for almost a week and still had nearly a full tank when we returned it. The location was also very convenient, making pickup and drop-off easy. Excellent customer service, a great vehicle, and a great experience overall. I highly recommend Midway. Thank you, Alex!

Once again, I had an excellent 5-Star experience at Midway Car Rental LAX this week. Adam Garcia,…read moreand the LAX Managers, made a long-term stay effortless when I had to extend my car rental due to special circumstances in Los Angeles. Adam's concern, and personal attention to my situation, were incredible. I always rent at Midway Car Rental LAX, because the staff and service are amazing, and the rates are excellent! Midway is a short walk from all terminals, thereby avoiding shuttle buses when arriving at LAX. On the return flight from LAX, following rental car return at Midway, Joe's Garage provides free shuttle to all terminals at LAX. Midway Car Rental LAX is the best!!

Over an hour to pick up a car, staff is totally disfunctional. Then they put me and another…read morecustomer in the same car. When it was resolved, I ended up with a downgrade....not happy!

Never again. Our flight arrived at midnight and by the time we got to the offsite lot, we had to…read morewait in line after line and could see that there were no cars in the garage. We had already paid at the counter so we had no choice but to wait. There was only one worker and 100 people waiting. What a nightmare. Three hours later, we were finally able to secure a car. Some people did not. It was absolute chaos and fights were breaking out. We've never seen anything like it. We've never had this bad of an experience with Costco rentals. Bottom line - stay away from Budget.

Renting a car in Los Angeles, California…read more.. My friend, Dan O., gave me a tip that I still use to this day: Autoslash.com I feel like I get the best deals here. That's how I decided to rent a car from Fox Rent A Car. I caught the free shuttle outside of Terminal 6 at LAX. It did seem like other rental car companies had more shuttles pass by, but not a huge difference. The clerk that helped me was friendly and efficient. I found my assigned car fairly easily and rode off uneventfully. So far so good! I didn't even have to fill my tank up yet. Haha! I will fill it on my own instead of paying $5.99 per gallon of gasoline of they fill my tank. I'm quite sure that I can find a lower price than $5.99.

Do not rent from Fox. I was given a 65,000 mile SUV which had multiple tears in the tire. I wasted…read more3 hours waiting for roadside assistance to call me back and another 3 hours at the tire shop. Could not get a tire replacement because they said it was my fault. I paid for repairs out of pocket and will have my insurance reimburse me. NEVER rent from these criminals. Also, the tank of gas that was supposed to be $5.70 a gallon turned out to be $7 per gallon due to "city taxes" and miscellaneous fees. They should be sued.

Alexzander and LaNette were such a light! Thank you both for helping us, especially after a long…read moreday and a long flight delay. We appreciate you both and thank you for the wonderful experience!

Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

Went LAX to take a friend to get a car. Got caught in the brand new building. We could not get out…read moreof there. Luckily Ricky Davenport came to our rescue. Wonderful gentleman. So helpful. Big thanks to him. He would not even take a tip!

Avoid renting from Hertz at LAX. No matter who you choose for car rental in LA, all is now…read morelocated at a central facility. So, I can't blame them for bus experience. You arrive and get dropped a decent walk with bags. Little to no signage. You go to level 5. Massive line at Hertz. NO signage that if you are Gold you go to Level 3. We figure that out. At Level 3, big Hertz board and 1/3 of pre-assigned cars say "See Desk". So, NO advantage there. Another line. After a wait and standing at the desk for a good 15 minutes only to discover that the car we rented was there, in the pre-assigned spot. It took an HOUR to get car as a 5-star member. I simply can NOT recommend Hertz in LA.

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

Saying I hate enterprise is an understatement- these people don't even deserve one star. CALLING…read moreTHEIR CUSTOMER SERVICE DEPARTMENT GETS YOU NO WHERE-I AM PROOF. Their branch in Miami airport is a flaming dumpster fire (have called customer service 5x no resolution ) - Miami gave us a broken car with a faulty engine - and the enterprise at LAX isn't any better. I lost a custom dog collar in the Range Rover we rented. Immediately called them and filled a form online. Got a message hours later that they didn't find it- a month later got a call from a guy saying he found a dog collar in the Range Rover as he'd accidentally dropped his credit card between the seat . He was kind enough to contact me and send it to me via mail (what was left of it) What I got back was basically a few stones and my dog's tag. Some certified a hole ripped up the collar, made a piece of jewelry for themselves with the clasp and then dropped the pieces they didn't want back in the car. I hope you go to hell. So, not only does enterprise not do their job when it comes to lost and found- either the employees themselves or the people renting cars are kleptomaniacs and steal valuables. Humanity is in a sad place if someone doesn't have money to buy a necklace and steals a chain made for a dog. Enterprise is a disgusting organization and anyone who works for them is inept. A bunch of criminals work here. Truly the worst of humanity and low IQ. Oh and their lost and found doesn't have a phone number. I can't even imagine the things they've stolen from customers / had stolen by the people that rent their cars due to their inability to do their job. This corporation is a subsection of the worst of humanity. * Also in response to Nellie- what a liar. You guys aren't going to do ANYTHING. No one has reached out to me I keep having to chase to get help or a response. LIARS. "Be prepared to share" - what a joke

Great customer service, good cars and ver reasonable one-way dropoff rates…read more Give them a try - we are happy we did.

Disappointing customer service and vehicle maintenance…read more I had a highly frustrating experience with this location regarding vehicle safety and communication. We were leased a rental car that, upon closer inspection a day into driving it, was found to have two damaged tires. This is a significant safety oversight that should have been caught during a standard pre-rental inspection before the car was allowed on the road. When I brought this to the attention of the branch, the manager, Nathan, assured me he would follow up with his senior manager to resolve the situation. Unfortunately, that follow-up never happened, and communication completely stopped on their end. Fortunately, our credit card company reviewed our photographic evidence of the pre-existing damage and fully resolved the dispute in our favor. While the financial side is taken care of, the lack of thorough vehicle inspections and the unfulfilled promises of management mean I will be choosing other rental options in the future. Inspect your vehicles carefully before leaving this lot.

The drive from the airport to the rental facility takes around 10 minutes, although keep in mind…read morethat LAX traffic can make the return journey longer. The facility itself looks quite new and modern. Once you arrive, you need to go up to the 5th floor following the signs to the rental counter. It's a bit of a walk from where the shuttle drops you off, so keep that in mind if you're traveling with luggage. There are both elevators and escalators available. Once I reached the counter and was helped, the actual rental process took less than five minutes. One thing to be aware of is that the rental clock starts when you sign the contract, but you then have to go all the way back down to the 1st floor to pick up your car, which takes additional time. Almost 20/30 minutes of people in line waiting to get a car. Drop-off was incredibly easy. Just follow the Budget signs, and attendants guide you through the process. You simply leave the keys in a little basket inside the car, and cameras scan the car as you drive in. I'm still impressed by how they somehow knew the car had been returned with the correct fuel level and without any new damage. The rental time stops as you drive into the return area, which takes away some of the stress if you're cutting it close to your scheduled return time. The free shuttle back to LAX takes around 10-15 minutes, but allow extra time for traffic. The shuttle operates on the lower level only, which is the Arrivals level--the same level where you'll be picked up when arriving at LAX. There are plenty of shuttles going back and forth.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

Traveling for a family emergency is stressful enough, so I was incredibly grateful for the…read moreexceptional service I received from Ms. Green at Avis LAX. My original rental had a check tire light on, and instead of sending me on my way or making the process complicated, she quickly found me another vehicle and handled the exchange with professionalism and genuine care. She saved me from having to deal with tire pressure, air pumps, and added stress when I had much more important things on my mind. The replacement vehicle was exactly what I needed, and the exchange was smooth from start to finish. Ms. Green was respectful, efficient, and compassionate throughout the entire interaction. Great customer service can completely change a travel experience, and that's exactly what she did. Thank you, Ms. Green, for turning a stressful situation into a smooth one!

I recently returned a rental car and was told everything was good to go (my mistake for not asking…read morefor a receipt). Later that day, I was shocked to see I had been charged late fees and an extra day because the vehicle was never properly checked in. When I went back to the Fast Break counter, they weren't able to resolve the issue. Thankfully, I met DJ outside, and he completely turned the situation around. DJ went out of his way to personally locate the vehicle, investigate what happened, and make sure the rental was properly closed out. It turns out the original check-in was never processed. DJ showed exceptional customer service, professionalism, and genuine care. He didn't brush me off or pass me along, he owned the situation and fixed it. Cristina also assisted and was helpful throughout the process. Because of DJ, what started as a frustrating experience ended on a positive note. Employees like them make a huge difference. Thank you again! 5 stars for DJ!

Nice upgrade from a midsized car to a Jeep when our first car already had a driver sitting in the…read morefront seat. Oops!! Still, the Jeep worked out well to explore SoCal on a long Fourth of July holiday weekend.

9:21 PM at LAX on Wednesday night. Payless car rental shuttle driver, drove recklessly--flipping…read moreoff multiple people out the window. Completely unprofessional. I would never use this company