1. MiFiber

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    Newport, WA

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    3 years ago

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    Ask the Community - MiFiber

    TDS

    TDS

    (75 reviews)

    I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

    My wife and I recently moved over to TDS for internet and mobile services, as we could no longer…read moreafford all of Spectrum's overpriced and technically challenged and inconsistent services. We had a successful porting of our Spectrum data to TDS on our iPhones, thanks to Dana at the TDS store in Coeur D Alene, ID on Ramsey. Dana is extremely knowledgeable and competent with the complexities of this process. In addition, she was very patient, thoughtful, and an absolute pleasure to work with! We wish to recognize Dana for her outstanding customer service in taking such good care of our mobile phone needs. Top marks to Dana!

    Spectrum

    Spectrum

    (90 reviews)

    People don't tend to rave about telecom companies--but I'm about to change that…read more I've used Spectrum cable services since moving to the Coeur d'Alene area, shortly after they acquired Time-Warner. My internet has been consistently fast and stable, and customer service--while increasingly automated--is still easy to access. With a few clicks, you can reach a real person, and those agents have always been courteous and helpful. Recently, my connection became spotty: frequent Wi-Fi drops and frustrating buffering. Suspecting my aging router, I visited the local Spectrum office and was assisted by Jessica, who was outstanding. I ended up switching to a Spectrum router and signing up for Spectrum Mobile. When the issues persisted, Jessica promptly scheduled a technician. Jake arrived right on time and quickly diagnosed and repaired faulty cable connections. He was knowledgeable, communicative, and took time to discuss my home's layout and connectivity needs. Within an hour, everything was running smoothly. Many neighbors switched to fiber when it came to our area last year. I stayed with Spectrum--and I'm glad I did. From what I hear, some of those who switched now regret it. Technology isn't perfect, but customer service makes all the difference. Spectrum's pricing is competitive, but more importantly, its support is reliable and professional. I couldn't be more satisfied. This company has earned--and deserves--my loyalty.

    Cancelled service and brought my old router and modem to return and they insisted I take a number…read moreand wait in a line of people that were making timely purchases and petting up phones. After 15 minutes of no progress being made whatsoever I decided to turn my stuff in at the UPS Store which is an option. I should have dropped the box on the lobby floor and just left! So stupid

    DISH

    DISH

    (2 reviews)

    I seriously hate these giant conglomeration companies that treat their customers like a used doggie…read morebag. We have been having signal problems for the last few days. So they promised to send a technician (Mason) today, Sunday, between 8:00am and 12:00 noon. This morning, i got a call that narrowed it down to between 11:15 and 12:30. Then I got an email saying between 11:45 and 1:00. Then ANOTHER email a little later saying between 12:30 and 1:45. Then I called them and they said between 2:00 and 3:15! Now I am waiting on hold, and the only solution they can offer is either keep waiting, or re-schedule (so I can waste ANOTHER whole day!) Well, where the heck is he? I'm sorry, but at this point, they have ruined this beautiful Sunday for me and my family! Their final solution was to give me a credit on my bill for $5.83 and give me three months of HBO for free (but if I don't cancel then it continues at $15 per month). Not sure what to think, but I wish I could give DirecTV a call right now!

    I have had Dish for 4 years. My receiver is broke and needing to replaced, I called and was told I…read morehad to pay $99 plus shipping for a new one. But wait, I still pay a mnthly fee for it. My bill keeps going up and I lose channels, if I want them back I have to pay for them. The customer service is rude and to do anything to my account there is a cost. I am leaving and will be going back to cable for at least they are regulated. Dish sucks

    MiFiber - isps - Updated July 2026

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