Shanise McGill was an absolute gem. when I started this process of looking for an apartment she was…read morevery helpful in putting together my list of recommended properties. During my process of searching I had a family emergency that completely derailed my search and once Shanise learned what was going on, she continued to work behind the scene and asked me to check in with her whenever I can during that time. what really made this process special and unforgettable was Shanice's concern about my sister. Whenever we spoke the first thing she did was ask about sister and her her recovery or just being a listening ear and offering advice and encouragement during my ramblings of confusion on what was going on with my sister. I found myself giving her updates du our conversations about me visiting properties. I even messed up a time or two and went to properties that Promove was not working with but I didn't want her work to go unnoticed so I made sure moving forward I would check with her so she would get her credit once I made a decision. I just was to really thank Shanise for treating me and what I was going through as a person and not just a transaction. Shanise, I am forever grateful I had you as my agent during this process, thank you again, your friend Gary B.

I contacted PROMOVE while trying to find safe housing for my family due to serious habitability and…read moremaintenance issues at my previous residence, including concerns that impacted my child's health. Instead of being treated with empathy or professionalism, I was spoken to in a very rude and dismissive manner by Chanel Douglas. After explaining my situation, I was told she could not help me, could not refer me to anyone else, and that she "worked for herself" and did not have a supervisor. My concerns were not simply about wanting to break a lease. I had already documented unresolved maintenance issues, including heating and flooding concerns, and ultimately had to vacate the property because the conditions were no longer safe for my family. I later received a response from the company stating they reviewed my file and that the conversation was related to lease obligations. However, that completely missed the point of my concern. My issue was the lack of compassion, professionalism, and willingness to assist someone dealing with a difficult housing situation involving safety and medical concerns. Clients reaching out for housing assistance should be treated respectfully, especially when they are already under stress. Based on my experience, I did not feel heard or supported.

They steal packages here and the leasing office says they have no security cameras (I think this is…read morea coordinated theft ring but that's just a theory based on what I experienced). You will DEFINITELY need a doorbell camera if you want to receive packages. Controls around who can get in the building are pretty weak; all sorts of random people in the hallways and I have gotten scared a few times. The building reeks of weed, not just coming from apartments but in common areas like entrances and elevators. There are nice amenities here if you are into communal amenities. The gym looked usable and the pool looked nice (never used them though). The renovated apartments are nice but the walk-in closet is small (if you are into clothes and shoes like I am, you will suffer and your quality of life will be diminished). Beware of what they call a 1brm; it's really a junior 1 bedroom because the room doesn't have a true door ... just a sliding wood thingy that doesn't provide much privacy. If you think you can have a guest on your couch and partake in adult bedroom activity, think again; it's just not going to happen. Food options are slim if you are the type that wants to walk to get dinner. There's stuff about 7mins drive away on Howell Mill Rd but you gotta drive. Overall, it's ok. I am not booking staycations in my apartment but I am not fleeing for the hills.

Update: Just so you understand the type of shady people you are dealing with here at the Sync, my…read morebrother (also my roommate) recently received a job offer here in Atlanta, so we decided to stay in the area. The Sync won't renew our lease now, even when we offered to sign for a full year instead of the requested 10 months. A disabled vet who pays his rent on time and just wanted some solutions - guess the sync doesn't like it when the truth gets told! Good luck future renter (and can't wait to see what/if they write a response to this!)

I was fortunate enough to have spoken to the owner of my leased apartment in Atlanta. I originally…read moremet with the realtor, but waited hours. I was coming from California, and she had our appt. on Pacific Daylight Tine when I was meeting her In Atlanta, Ga. I mean what was that? I waiting over an hour, I contacted her. I ended up taking the place, which I really like. I was never given any info as one needs on moving. I had a bad experience with my mover- resolved. I've had a couple of issues. with thing in the apartment , they always respond. I have ( I believe resolved the issues) but with no help from them I cannot say that m y experience with this company has been a happy one.

If I could give this place 0 stars, I would. This company and the individuals representing this…read morecompany, Amit Bhakta, Lorna Champagnie, and Janelle Pride are entirely and utterly unprofessional. While staying at one of their rental properties, not only did they communicate ineffectively, causing me to locate the owner of the property to request assistance, and break a contract by putting the house on the market in the 10th month when the lease clearly stated the home couldn't go on the market until 60 days before the end of the lease, but also during renovations last summer, we lost the use of our bathrooms and the rent was not prorated. Leo Prime attempted several times to avoid using the owner's warranties to reduce charges. Instead, they told us we'd have to use our rental insurance (which we could not) to cover the charges of leaving our home due to the maintenance repairs. Our bills increased due to the loss of installation and pipe concerns during repairs, we lost the use of several parts of our house, and we were still charged for our stay (even when we couldn't stay there). Like Eric, Lena, and Rachel (all ratings with 1 star), I strongly recommend against doing business with this company. The maintenance specialists will take forever to come if they do, and by the time they arrive, the hope is that the problem has not progressed. We have now moved out of the property. The owner and I requested itemized receipts days ago, but we have yet to receive them. I have documented communication where the owner informed the company to return our security deposit, but Leo Prime sent a check with their desired amount instead. Leo Prime listed all these charges in the move-out inspection after we left, but I took extensive videos and several photos of the property before leaving to ensure they could not add anything. Still, they managed to add insane cleaning charges, handyman charges, and all kinds of nonjustifiable charges. Again, where is our itemized receipt? We will contact HUD, the BBB, get testimonies from previous tenants, and any other organization that can help escalate this matter if it is not resolved immediately. If we have to take additional action, we will. Leo Prime, this is outrageous and completely unacceptable. Return our funds now! You broke a contract and ignored the demands of the owner. Also, how unprofessional, unethical, and illegal (I'm sure) it is to post other tenants' personal information in their contracts online. I hope no one lived in the home when you posted this because it is hostile and petty. If this is how you respond to your tenants, I fear for the relations with the owners of the properties and your employees.

If I could give zero stars, I absolutely would. In just one year, I've encountered an overwhelming…read morenumber of issues. My experience with this company has been extremely frustrating and stressful--to the point that I've made the decision to sell my home for my own peace of mind. I would not recommend this company or any organization affiliated with its name. There is a clear lack of accountability and urgency when it comes to addressing homeowner concerns. Communication is poor, and response times are unacceptable. Homeowners are expected to pay HOA assessments on time, yet that same level of responsibility is not reflected in the service provided. Basic expectations such as safety, transparency, and timely resolution of issues are simply not met. The common areas are poorly maintained--the tennis court is littered with trash, has damaged or missing nets, and lacks proper lighting. The gate system is unreliable and rarely functions as it should, and the pool has been closed indefinitely with no clear communication or resolution. Additionally, there appears to be no meaningful accountability for board members, including instances of retaliatory behavior toward homeowners raising valid concerns. This only adds to an already frustrating and inequitable experience. I truly hope Georgia Senate Bill 406 passes soon to bring greater accountability and oversight to situations like this. Save yourself the frustration--if you come across this company, I strongly encourage you to look elsewhere for a more responsive, reliable, and trustworthy management team

This is a terrible management company. Just as others have stated. No transparency, no property…read moreimprovements, and lack of communication.

The worst comoany in history. You have been warned people. Chris compton, adam, and Marry Grace…read more Rented me a roach/rat infested property with termites. Bad plumbing a rotted roof. I had to call code enforement on AAPMs. Chris Compton this just because someone pays 895.00 the. That Means that maintenance should not be done. His words "this is not buckhead yoy only pay 895.00" not worth the stress. CAUTION DO NOT RENT FROM THIS COMPANY!!!!!!

Initially they seemed very professional, but as soon as I requested to talk to the direct property…read morerepresentative the service dropped dramatically. Not only did it take them about 2-3 days to respond to my initial request, but then he did not make our initial in person appointment (without a call back). Finally I had to call and email back to not hear anything back for over 5 days - honestly, that's worst than dealing with a good tenant. Not worth the trouble. And they definitely don't walk the talk.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

This review is mainly for the LAZ parking at the Metropolis building on Peachtree. Do not park…read morehere. LAZ parking are scammers and will charge an exorbitant amount for parking. Demon Davis had a chance to fix my problem and refused.

Condos are in an excellent part of the city with so much to see and do close by. The condos are…read morewell appointed with great views of the city and great amenities like a pool with a fabulous hang out area for grilling and lounging, a nice fitness room, and many public rooms to gather or have meetings. There is a 24/7 concierge and you need to badge in to enter so there is a feeling of safety. Everything is clean and the tenants have easy access to trash and recycling. It was fairly quiet during my stay. I could hear people outside my door and above me on occasion but usually the other tenants are quiet and very friendly. When entering the elevators, everyone is very nice.

i have only the highest of praise for the hard work, dedication, and integrity of Jim Flock of…read moreForum Management. He took over management of a small shopping mall several of us own together, which had been virtually run into the ground by the previous management. Jim worked nonstop to turn it around, and was successful in bringing in a new tenants and retaining existing ones He is also very responsive to owner questions and respectful of owner concerns. Highly recommend

I am still swooning. I loved every moment at the Alpaca Treehouse in the Bamboo Forest. it was…read moreindeed magical. Not only was it so fun to pet and feed the alpacas and llamas -- perhaps even more amazing was Kara the human who founded this, created it and cares for these animals so impeccably. This remains with me as balm to my soul. I want to clone her!!!

A fun adventure with lots of laughs and unique experiences! Go for it! It's a stay you will rememberread more