The place looked nice enough but there is one problem. They advertise RV storage constantly on…read moreCraigslist and when you get there they don't have any but will put you on a forever long waiting list. Great but underhanded way to keep their storage lot full. Just more Craigslist flakes.

Christine at Windsor Storage is awesome. She's gone above/beyond to help us. Terrific service,…read moregreat prices, convenient location right off 101 @ Arata exit. Highly recommended.

Wonderful people at this Storage Pro. At one point, because of my careless stacking of storage…read moreboxes in my unit, one fell and jammed the door shut, and it was stuck, stuck, stuck. I tried for an hour to get it open, an employee, a big guy, brought his tool box, and he tried, using brute force and multiple tools, and then Cathy, the manager tried. Cathy is very small, probably 105 lbs soaking wet, but she examined the situation carefully, thought about it for a minute, and then MacGyver'd that door open with no tools in about about 30 seconds. It was a wonder to behold! Afterwards, she just casually dusted her hands off and acted like it was no big deal, but it was actually amazing. Both Cathy and the other employees at this facility are nice, helpful, and efficient. I have never had a negative experience with anyone at this Storage Pro; they are all really good to deal with.

I went to StoragePro in Windsor CA and was greeted by Hurley who was amazing to work with. He…read moreprovided me with all of the information I requested. Also, Linda was there and was very helpful with providing me information. Both Linda and Hurley were very professional and helpful. Hurley walked me to the storage unit I was interested in renting. The unit was very clean along with the office and grounds. I would recommend that anyone who is looking for a storage unit check out StoragePro.

Easy move in and super friendly assistance with the Manager Ed. Better rates than other storage…read morefacilities!

I rented a 10 x 10 at this property the first part of 2020 i found the manager Ed to be very…read moreprofessional and made the move in very easy and fast. I recently lost my keys and he was very kind and pleasant at cutting my lock. I would and have recommended this place to a number of people the guy is great and has been there a long time, every one should be so lucky to have some one like Ed running there business i hope he stays for some time to come. Thanks for everything !

We want to recognize Terry and her staff at Security Public Storage in Santa Rosa for their…read moreprofessionalism and guidance to select the right storage for our needs. We have been storing at the facility off and on for years and will continue to store there with confidence that our stored treasures are taken care of in every way. Thank you Terry!

We are sad to be leaving after 9 yrs of wonderful, no drama service. We never felt that are storage…read morewasn't secure even through the 2017 fires. We were blessed that our unit was still standing after the fires because it was the only thing left of our family stuff. Terry and team were thoughtful and kind during those times. I would have no concerns to come back if I needed to. I highly recommend this storage location if you are looking for secure, clean, kind facility. They also have U-Haul trucks available for rental if needed along with packing supplies.

Originally when I moved in I gave this place a five out of five but by the time I moved out they…read morehad sold their management to another company. Horrible! The only thing good about this place is the one person, Erica, who works at the front desk understands what a disaster it was when they sold the management. At this point I wouldn't recommend them at all. I've moved my Storage to Cloverdale; I'm paying less and I'm definitely appreciated as a tenant.

Manager Erika is great, as everyone seems to note. But the corporation seems to raise the rent…read moreabout every 3 months and probably counts on people being stuck there without a viable option to move stored items to a new location. My experience was that rent went up about 25% in 21 months. That type of price increase is a bit shocking and you can't help but feel victimized.

Damian and Laurie were very considerate and helpful. I am most impressed by their customer service…read moreand positive attitude.

Raised rates multiple times over two years…read more Pro rate charge to move in Full month Charge to move out on the 3rd.

I needed to store a few things during a recent move. They were clean, and none of my stuff got…read moredamaged. In my book, that qualifies as a positive experience where self storage is concerned. "...the capitalist mode of production must continue to exist unchanged, but nevertheless "the so-called propertyless classes" are to be raised "to the level of the propertied classes." However, it is an unavoidable preliminary condition of the capitalist mode of production that a really, and not a so-called, propertyless class, should exist, a class which has nothing to sell but its labor power and which is therefore compelled to sell its labor power to the industrial capitalists." - Friedrich Engels, The Housing Question

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

The proprietors of Hopper Self-Storage are the kinds of people I've found few of in the storage…read moreindustry. They make an effort, they really care about your needs, your stuff, ensuring that you know the in's and out's of how to access your unit, and I even left with the impression that they cared about ME! I was pleased to discover that their facilities are very close to pristine. There are multiple measures in place to make the move easy for you such as: HUGE elevators, complimentary use of wheeled carts, and a generous time frame for access to your belongings. I have visited Hopper Self-Storage at different times, in both the day and evening, and felt safe and secure. Overall, you won't find a better value than Hopper Self-Storage in Sonoma County. Plus, they have an adorable kangaroo as their mascot!

I inquired about a unit with Karen. She was extremely personable, helpful and professional…read more The facility was very clean and safe. I will be referring Hopper Self Storage and Karen to my family and friends that need storage in the future.