Best around! The inside driveways are wide making access great. Lois is a gem. Security is a huge plus.

We've been here a few times for different Uhaul rentals and have always had a great experience. Recently we moved which included many box purchases and different Uhaul rentals, and each time getting to work with Claudia was great. Talk about the greatest customer service! She always remembered us and was sooooo helpful with each and every one of our visits/rentals! Could not recommend this place and her enough! read more

Recently needed to find a spot to store an RV. Called at least Five different facilities none of which impress me a bit until I called Russian River Covered RV Storage. Lois was extremely accommodating got me into a spot right away at a very fair price. Porn rival with the little Richard help get me set up in place. The facility is super clean and looks very secure. They are not only store RVs but I saw classic cars boats all kinds of the different vehicles there And they also offer small storage pods or like big sheds we could lock stuff up on site. I don't leave a lot of reviews but when someone goes out of the way and does a fine job I feel obligated. This is a great facility and I hardly highly recommend it. Eric S. read more

Not only are they expensive for their moving supplies, but their inventory is low. Worst of all there is a sign that says Masks required and when I walked in either employee had on a mask read more

Stay away from Russian River storage U-Haul rental. It was the Absolute worst U-Haul rental and customer service encounter ever. Everything started out fine, but then we experienced problems at every step of our trip. Once loaded with furniture, the truck had a two tire blowout and we had to wait over six hours for roadside assistance. Granted that we were in a semi-remote location, but we stressed that we had no food, or water and an 82 year old traveling companion. No matter. We contacted the originating rental facility, Russian River Storage, and they said they could not help. We finally received assistance, but were so delayed that we had to drive through the night and incurred unplanned overnight hotel and meal costs. When we finally completed the round-trip excursion and returned the truck, we were later charged with unfounded extra fuel costs, higher per mile fees, an extra day rental, and an absurd cleaning fee. When we questioned the fuel and cleaning fee, they did not produce a photo of the gas gauge and sent a photograph that showed the truck had been filled with dirt that they had clearly planted after the fact since we had only moved furniture. Let me be clear... This is not an indictment of U-Haul corporate, but rather the rental facility Russian River Storage. Russian River storage subsequently and repeatedly attempted to charge my 82 year old friend $800+ in fees when we had previously agreed on a ~$500 round-trip fee. The only saving grace in this whole sordid experience was my interaction with U-Haul corporate. The regional Manager, Bret, was very empathetic and investigated and resolved the situation quickly. Other corporate U-Haul team members were also very responsive, supportive and helpful. In the end, corporate U-Haul made everything right. And I appreciate that. At the same time, I cannot dissuade people from dealing with Russian River U-Haul and specifically the assistant manager, Michael enough. read more

Although I've only just started storing my rv with these folks (2 days), let me tell you about the process of getting started and set up with them. I first spoke with Lois via phone about renting space. I live in another state, but am temporarily stationed in the Bay Area, and plan to have my newly purchased vintage rv renovated before returning. Lois made the transactions very easy, emailing me a contract to fill out, sign, and email back. She talked to me about paying extra for insurance (very low and reasonable) until I can get my rv registered and insured in my home state. When I arrived with my rv, the gal behind the counter (so sorry I don't remember her name) was very helpful with the process of signing a few forms for policies, liability issues, etc., the usual things you would expect. They offer different payment choices (automatic (or not), reminder emails (or not), etc.), which you don't usually find anymore (everything automatic). The office and the grounds are spotless, well-maintained, beautiful landscaping. I mention this because other places look little more than an afterthought rv graveyard. This place has gated entry, perimeter fencing, 24-hour cameras, and a lot more. In other words, they care about keeping your rv safe, instead of just making money. Yes, it does cost a little more than some places, but it is well worth it. You get what you pay for. Lastly, I need to give a good shout-out to Mark! He was the gentleman who took the time, and has the patience of a saint, to show this first time rv owner (who'd never even towed an rv before that day) how to back my rv into my space. I was already in such emotional state from nervously towing it 30 miles from it's former location, then I ended up getting stuck when I tried to back it in myself (YouTube videos are great, but nothing like practical experience). He walked me through it, never losing patience, and explained the rational behind how to move the trailer with what seems like a counter-intuitive way to move the steering wheel (at least for me). This is a busy place, especially during Labor Day weekend, but he never once made me feel like I was wasting his time. The customer service at Russian River Covered Rv Storage is outstanding, and after having researched other businesses and finding you get what you pay for, I'd recommend RRCRS without a doubt. read more

Don't go to this rental yard if you actually want to rent something at your scheduled time of pick up. They don't keep a careful log of the comings and goings of their inventory. Extremely disappointing to expect to pick something up at the designated time only to be told "sorry someone forgot to write down that the truck wasn't going to be available". It was moving day for us with NO vessel in which to transport. read more

I used them for several years and they are a very safe facility and the staff is always helpful

It's a pretty simple analysis for me. It's an excellent facility with great staff. And it is expensive. I don't think it works for a long term storage at these rates. read more

They reel you in with introductory rates and soon enough your paying $240 a month to have u hauls blocking your way in and out of your site, leaking roofs and picking the lovely new asphalt out of your tires and off the side of your vehicle. Update: conveniently they raise rates to $256 a month just after the Sonoma county fires. They claim it's due to rising costs. The only thing rising is they're rates. The storage fees will almost be more than most tenants RV payments. read more

We rented 2 spaces for 2 vehicles while we waited for our house to be rebuilt. What a great experience! From the day we signed the contract to the day we closed our contract (got our garage back!) we had such a pleasurable experience. The owners were friendly and extremely helpful - especially when one of our vehicles needed a jump. They tried to help jump the vehicle and when that didn't work they went out of their way to continue to try to jump it with a battery charger. All in all - a very pleasurable experience - including the dogs! read more

I agree with other posters that this facility is always clean. But clean does not equal customer service. Here's where they go wrong. The owner (female) has multiple dogs. One of these dogs has 3 legs, jumps and hops all over people, tries to get in your car when you show up (yes, he roams the parking lot free), and will stick his face in your crotch when your standing, nearly knocked my eight year old over on one visit, who I stopped bringing to the place of business, after she would run and hide from the dog whom she began to be afraid of. Despite this awful nuisance, the owner doesn't care if customers are bothered by the bad dog. She actually lied to my face, saying her dog never jumps, which is ridiculous since all a 3 legged dog can do IS hop to begin with - in this case, you're talking about a hyper-hopper/jumper. Since I have 4 witnesses (from multiple trips) who have seen her bad dog, I can only say, if you like a clean place run by a liar, go here. If you prefer an honest business owner, go elsewhere. In my experience, if a person lies about one thing that they are so clearly wrong about, they will lie about other things that are more important, too. I used to go here anyway DESPITE the dog but no longer. The last time I visited, the owner told me that I CALLED the dog over to me on a prior visit. I never in my life would call her horrible dog over to me on purpose. I AM polite and I DID once pet the dog after it shoved its face into my body. That certainly doesn't mean it's okay, acceptable, or professional to have a wayward dog roaming the parking and causing a disturbance. After today's visit, I'll never return. I had my dog in my own vehicle. When I tried to exit my car, her dog was trying to get INTO it! How would you like that? Well, she can kiss my money good-bye. I came in to spend a few hundred dollars but I ended up spending my money elsewhere. She doesn't want to attract more business. So, let her have less business then. The fellows that work at this place are nice and friendly - but they don't run the show. This awful woman who owns the place does - and is always there WITH HER DOG. Despite being reported to her area manager, the behavior has not improved. I know of one person who will not go there. When I told him of the dog, he said, no way would he go there. He's afraid of dogs. So, not only is it a hassle to be there, but the owner doesn't care about the feelings of the customers. I say, go somewhere else. There is plenty of competition that offer exactly the same level of cleanliness and same services - MINUS the harassment of a constantly angry woman who lies to her customers and her equally annoying dog. The Uhaul company compensated me by allowing me to return an item I was going to return to her place at another Uhual site for free... Sadly, that's not enough to convince me to ever return. I'm not sure I'd even help her if she was broken down on the side of the road... You get what you give... Good-bye and good riddance! read more

Clean, safe, accessible. What more can be said. Friendly staff, and covered storage makes this place tops. Plus security surveillance to ease my worries. read more

This is a VERY well maintained storage - LOVE that our motorhome is covered and well secure. Very friendly staff. It is only 15 minutes from our house, which is a big plus - with easy access right off Hwy. 101. read more

The overall transaction was OK - not great. When I inquired about the breakdown of costs while finishing the transaction the agent was not as friendly / helpful as she could have been. She didn't ask how the truck performed or anything related to this customer's experience. She just grabbed the keys and ran out the door to check-in the vehicle. In a hurry with somewhere else to go and my experience and repeat business potential were clearly secondary - as it was 10 minutes until closing time. My pleasantry upon final payment was not returned by this agent. In the end - that is what I'll remember most about this location. Owner follow-up helped my overall impression of this establishment. read more

Simply put- this is a first class establishment. Covered, very secure storage. Great access hours, extremely helpful and courteous staff, grounds well lit and kept very clean, reasonable pricing. Lots of room to manuever boat in and out. I carefully evaluated the competition before deciding to store my boat here and Empire was the obvious choice. read more

Not a good experience here with the uhaul rental. Poor customer service. Also claimed that we didn't return the truck with enough gas and charged us unwarranted fees, which I disagree with 100 percent. I gave them the opportunity to make it right but they would rather lose a potential life long customer read more

This storage facility is by far the most pristine and clean facility I have ever seen. They have great security system, gated yard and a nightly security guard. The covered space we use for our boat is perfect, so we don't have to worry about the weather damaging our boat. Great location right off the freeway, so we can head right out to the lake. read more

The "BEST" storage facility I have seen. Clean, secure, and plenty of room to manuever. Easy freeway access. No sense looking at the competion as there is NO competition. The staff are the greatest !! Need parts for your RV? On site parts store. read more

This is a well-maintained boat storage facility with easy access right off Hwy 101. We particularly like that spaces are covered by a roof. This is by far the best place we have ever stored our boat. read more

We moved our motorhome and boat to Empire from an inside storage company in Santa Rosa. Why, because the service and ease of use are so much better. Empire is customer focused! We can get (and return) our vehicles any day of the week without having to call someone first. They have propane and supplies on site, and the location is next to the highway. The prices are very competitive....but we mostly appreciate how easy they make the whole process. My wife and I highly recommend Empire Boat & RV Storage. read more

Covered storage in a great location. Friendly, helpful and courteous staff. Easy access; clean and secure.

Would definitely recommend Empire Storage. Staff is very helpful and friendly. Facilities are immaculate, well run and safe.

I needed to return my Uhaul truck & auto-trailer back to Empire on a two day rental. It was the day before the morning I needed to get it back and due to my job I got back into town at 5:30 when they close at 6. I attempted to re-hook-up my trailer and as I went to fill up the gas tank, somehow the trailer came off and was dragging on the ground. By this time it was 5:50 and I called frantically, filling them in on my situation and how I needed to get it there tonight, but I needed to figure out how to re-attach it and I would be there. He agreed to wait for me, but after attempting and failing to fix it myself and fearing for a serious accident on the freeway, I called back and asked if there was any way he could help me out. Michael, was an absolute savior. He came out and met me at the gas station (only about 1.5 miles from the place, but I was too nervous) and hooked it up for me, which I had done entirely wrong, thus saving my life and other lives that would have been behind me on the freeway. Michael was so kind to come out and help me out, taking an extra half hour out of his evening to escort me back and get me set up. Thank you Michael! read more