Charmaine was professional, informative and knowledgeable…read more Just got my perfect color ponytail and bangs -can't wait to wear them. The customer service was superb as when Charmaine couldn't find something in the back, the other young lady went back to give a 2nd look - all this assistance for a $4.00 wig stand - that is above and beyond!!! Love the feel and look of the pieces I purchased!

I rarely leave negative reviews, but my experience with The Hair Shop has been extremely…read morefrustrating. This was my third attempt to chase down a refund for a returned item. Each time, I was asked to provide the same information, despite prior chats and confirmation that the return had already been received. I was told I would get an update within 24 hours--days went by with no communication. Only after reaching out again was I finally told the refund would be processed. While I did eventually receive confirmation, I was disappointed to see that shipping was deducted, even though I had already paid to send the item back. After all the delays and lack of follow-through, that felt like poor business practice. Customer service should not require this level of persistence just to get a resolution. The lack of communication, repeated runaround, and having to chase my own refund made this one of the worst customer service experiences I've had. I would not recommend this company based on this experience.

An inviting flatiron salon with attentive and good service at good prices . Definitely recommend !read more

Great salon! Looked for a new person for 2 years and I found them at Aerea after 2 years of…read moresearching! Highly recommend!!!!

Ian Fland is special. I have a long history of extensions and had no idea how natural and…read morebeautiful extensions can look. Ian is truly an artist, but more importantly he listens and really strives to make the client happy. I am not easily impressed these days with the hopes and promises of "natural looking" extensions, but Ian has left me speechless with how amazing my hair looks. Ladies or gentlemen, this is your guy.

Lior is the best hair stylist I've been to in NY. I started to go to his salon 2 years ago after…read moreswitching hair stylists constantly and feeling frustrated i was not feeling satisfied from any of them. Lior is super professional, knows exactly what he is doing and very patient, which is a quality many hair stylists are lacking. I highly recommend him for any type of service!

I cannot recommend Davida Salon enough! As a New Yorker who used to commute to Long Island to get…read moreher hair done, I am a tough critic! Adrianna is very talented and I cannot wait to come back!

From beginning to end it was truly a positive experience. Making the appointment in person was…read moreeasy. Gabby at the front desk is super bubbly, nice, and helpful. On the day of my appointment I felt welcomed and well taken care of. My stylist, Elle, was attentive and made me feel confident with the haircut we went for. The location is clean and well taken care of. I'm excited that I found this place and can't wait to continue going back for all my hair needs!

I went to Catherine in dire need of a miracle. My hair was severely damaged from too many…read morehighlights ( and hormones) and the breakage had left my hair looking wispy, jagged and thin. I didn't think much could be done so had nearly resigned myself to a bad hair year. A friend suggested extensions and I went to see Catherine after reading great reviews about her work on Yelp. From the start, she was so warm and encouraging. She found hair that perfectly matched mine in color, density, thickness (blond, thin and fine) and created a beautiful halo that looked natural. I feel like me again! I was a little worried that I'd be able to pull it off (I am relatively low maintenance) but Catherine worked with my patiently to answer all my questions and to make sure I was happy with the way it looked. Brilliant work that even this beauty novice can pull off with confidence. Even boyfriend and mother can't tell the difference.

All hail the Hair Extension Queen of NYC!…read more I had been wanting extensions again for a while. It had been ten years since I had them last and I was a little bit traumatized by the experience of getting them out, as it had left my hair horribly broken and damaged. That said, they were done with synthetic hair. Real hair makes all the difference with the extent of damage to your own hair. Catherine only uses high quality hair and is an expert with weft extensions (in the past, I had pinch braid style). She works out of Uliana Hair Studio these days, a lovely salon in the East Village (I reviewed it separately). You go in for a consultation and discuss options, which include tape, sew-in or halo (non permanent). I went for sew-in as I wanted something semi permanent. My wedding was several months away and I wanted to get used to this hair thing before then. If you choose this method, you need to go in and get it maintained every 4-6 weeks to keep it looking good. The hair is so seamlessly blended with your own that you will forget that you don't actually have that perfect, thick long hair! It's so natural that you'll get more of the, "wow, your hair has grown so long" types of compliments. When I'd tell people that they were extensions, they couldn't believe it. Man, I wish my hair was this thick and healthy! I've had thin, lousy hair since I was like 11. Years of dying, flat ironing and blow drying hasn't done it any favors either. Prices are extremely fair in comparison to other salons, not only in NYC but across the country. Yes, this is an investment, but you pay for quality. It was worth it. I decided after my wedding that the sew-ins and the necessary maintenance weren't for me anymore. Catherine made my 2 wefts into a halo that I wear occasionally (OK, rarely. I've been digging the easiness of my shoulder length hair, especially in winter when long hair keeps getting caught in coats and scarves). Note that my hair was not really damaged at all after having the extensions in for 7 months. Incredible. Catherine is awesome. I appreciated that she was willing to work with me and what I needed as far as the length and thickness of the extensions (initially they were a bit too "much" for me, so she shaped them up and thinned them out a bit). I enjoyed talking to her and getting to know her on each of my visits. Oh and she is also great when it comes to dying your hair!

Went there yesterday for a keratin treatment. The staff was extremely welcoming and helpful…read more They explained in detail the various keratin treatments . Their prices are fair and has gone up this year. Anne did my hair she explained the process as she did it. Haven't washed my hair yet as they recommended , so far so good PS the salon has been freshened since I was there in the fall

It's May and my hair is still suffering from that awful "keratin' treatment. STAY AWAY!read more

I am blown away by how amazing my hair is after going to Icebabe. They understood how I wanted my…read morehighlights perfectly and my hair has never looked this good. The salon is super cute and fun, too, which makes sitting there for hours go by fast! Thank you so much, Icebabe! I am so happy with my hair. I will be back!

I wanted to reach out and share my disappointment with my visit today. Prior to my appointment, I…read moremade sure to send a photo of my natural hair so that the correct texture could be matched. I specifically came to your salon because I saw you offer curly hair extensions, and I was under the impression that you'd have something compatible with my texture. Unfortunately, when I arrived after traveling over an hour from Staten Island and paying $70 for parking, I was shown wavy extensions that clearly wouldn't work for my hair. I was told there were no other options available. This experience was incredibly frustrating -- especially since I took the time to provide the necessary info in advance and trusted that you would be prepared for my visit. I feel that my time and money were wasted, and I genuinely hope this feedback helps improve communication with future clients to avoid similar situations. I sent this message directly to them and got no response. They "permanently closed" on google to avoid all the negative reviews. Beware and do not waste your time or money.