Its never a fun project tearing out and old floor (due to water damage) and putting in a new one. That is exactly what we did in our home in 2022 and we barely had it in when nearly 1 year to the date the following year we had another water and had to repeat the same arduous process. This is where I will introduce you to "Noel" our representative at Mike & Sterling's. He was absolutely fantastic throughout the entire process. He was very educational, answered all of our questions, secured the best pricing on the product we chose, worked tirelessly with the "goofy" contractor we selected and was always maintained great communication with us throughout the remodel. I cannot say enough good things about this company and the way they have stood behind their product. I highly recommend them, and ask for Noel when you go in for your first visit. read more

Mike & Sterling's Flooring America - Entry - Carpeting Near Me - Bountiful, Utah

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These guys are the worst!!! They were supposed to meet us at our house to give a bid. We called them and told them we would be 5 minutes late and to please wait in the drive. Well, my front door was unlocked because other authorized workers were carrying supplies in. The representative from Mike & Sterlings , without permission, let himself in my house. No one--not even another worker--gave him permission. No one should enter someone's house without permission. He opened the door and asked another person what the address is. So that's what they do open a door and ask what the address is. The other workers did not stop him because it's not their job, but told me someone was in my house. I yelled where are you, found him downstairs, having opened several doors and gone into my private storage with all my valuable. The guy was at my house to give me a bid to refinish my wood floors, and my wood floors are on the main floor where he entered, and where he took no measurements. I have had probably 100 workers meet me at my house over the years none crossed the line by illogically entering. I called the police and reported him, they came to my house interviewed the other workers and called the culprit. Here I am posting a picture of the guy who entered my home and his car. If you for some reason decide to work with these guys stay away from him. He did not appear to have stolen anything, but you dont find out this stuff till much later when you go through your belongings. I could never do business with a company like this and hope you don't. I currently do not know if anything is missing. read more

Mike & Sterling's Flooring America - Carpeting Near Me - Bountiful, Utah

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We have always had a very good experience with this company. We have had carpet and our wood floors refinished by them. Trustworthy employees who don't make you feel uncomfortable, with excellent service. We had a situation come up where a different contractor did not finish their work when they said they would, and our flooring guy was very accommodating and came back the very next day and arranged all the rest of the other jobs they were to complete as a result. I didn't have to do a thing. Highly recommend them!! We have met both Mike and Stirling, and they are great guys! We will be repeat customers for sure! read more

They installed Carpet, Laminate and Vinyl in my house. The carpet and laminate was perfect. There were some problems with the vinyl glue which got tracked into the carpet but Sterling came buy several times to clean it up and just make sure all was well. I have worked with other flooring companies and in comparison Mike & Sterling's has been the best to work with. I would recommend them for all your flooring needs! read more

We have used Mike & Sterling's numerous times over the past 18 years. They carpeted our home and two rentals for us. They have also installed cork flooring. We have worked with both Mike and Sterling and have received top-notch service. Scheduled install has been fast and well done. read more

The carpet/laminate men are pretty good, but the ​wood flooring team is not very good.

Honest. Many products to choose from. High Quality. Easy to work with. Competitive prices read more

Very happy with our carpet install. The install crew installed the whole house carpet in one day as promised. We have about a 2100 square foot home. Minus the kitchen, and three bathrooms the house was done. Very precise work. read more

Mike and Sterling mis-measured our house. They made us pay half of their mistake: $800 of the $1,800. There was no compensation for the inconvenience of waiting a week with our house torn apart until the rest of the carpet arrived. read more

Had used them previously years ago and was happy with the products and services. However on a current project...well 2 years ago....it was horrible. I have been battling problems with the installation from the start and ever since. Incorrect material order, wrong color, wrong plank thickness, delay delay delay on the start date. Problems with loose boards ever since. Have had it corrected/repaired 3 times and still a problem. They are no longer returning calls or answering e-mails and avoiding me. I DO NOT recommend. read more

This will be a first for me. I have never written an unfavorable review of any company before, but I truly feel that I need to let people know about our experience at Mike and Sterling's. My wife and I received a bid from them to install hard wood floors in a little over 700 square feet in our house. We found the wood that we wanted to use, and like any savvy consumer we looked to see if we could find it anywhere at a cheaper price. Unfortunately for Mike and Sterling's, we did find it remarkably cheaper at a store in Houston, TX (even with the added shipping). However, we still wanted to give Mike and Sterling part of the business because they had been so good to us when we first came in. We decided to buy all of the trim and the built-in wood vents from Mike and Sterling (approximately $300 worth of material). We were told by an employee to come into the store and she would be happy to help us with it. When my wife went to the store tonight to order and purchase the pieces, she was sent to be helped by none other than one of the owner's, Mike. Mike was friendly at the beginning until he heard that we had ordered the bulk of the wood from another store. He quickly turned nasty and told my wife that it wasn't worth it to him to handle such a small order and told her to call someone else. My wife was clearly frustrated after being told to come in and hauling our one-month old to the store with her. Mike told her that he was a small business and he would rather not help her. When I heard of the experience and heard my wife almost in tears, I decided to call and speak with Mike. When I asked him about it on the phone he told me that, "I probably should have handled that a little better." I agreed and told him that no customer should be treated that way, and asked why he would ever turn away business. Little did he know, we have another 1200 square feet of flooring we need to order and would have likely gone through them in a couple months. I told him that I was really ticked, to which he replied, "You can go ahead and be ticked, I'm running a business here." To that, I simply let him know that I would be sharing our experience on any available review site that I could find and that I would be telling people about it. Mike cut me off and said, "Oh, now you sound like a really great guy!" His inability to help a customer and drive business for his own store is unbelievable. We will NEVER step foot in Mike and Sterling's again. If you are looking for flooring, please visit Kay Riley. They carry better quality flooring at much more reasonable pricing and are located in Bountiful as well. They know how to treat customers and would never turn away a sale no matter how small or insignificant it may seem. read more

Mike & Sterling's Flooring America was unprofessional, disrespectful and dishonest. Zero stars if I could. I contracted with them to retile my bathroom shower and floor and paid a substantial down payment, over $1,000. Work was scheduled to begin several weeks later. However, the individual scheduled to do the work, Levi, never showed up. I had to contact Mike & Sterling's the following day to tell them. They rescheduled the work for three weeks later. A second time, Levi simply did not show up. Mike & Sterling's never contacted me. I had to contact them again to inform them that Levi had not come. After discussions with Gina, the sales person, we rescheduled the work for another 3 weeks out and I was told that due to the delay in the job, I would not be charged for labor. Work began at this third scheduled time however, the individual doing the work, Lazaro, broke my shower glass fittings, making them unusable. I had been told I could replace them and in fact paid, upfront, the reinstallation fee to do so. Lazaro also left a 2 inch wide, 7 foot high, strip of bathroom wall with no covering other than a black adhesive. In addition, he broke a hole in the bathroom wall and left a gouge in the entryway wall, which were left unrepaired. He also broke a shelf that had been attached to the wall. In the end, Mike & Sterling's sent Gina, the sales person, to tile the strip of wall that had been left bare, said they would not take responsibility for the broken shower glass fittings and lied about why the work was delayed twice without notice. Sterling told me that Levi did come to my home, tore out the floor and found there was damage. Sterling said that it then took extra time to find someone experienced enough to finish the work. This was a blatant lie. Levi NEVER came to my home and certainly never tore out the floor. Sterling told me that he would only give me credit for the "work Levi did," (Levi never showed up so did NO work), and agreed to deduct only $88.00 from my final bill. Mike & Sterling's Flooring America was unprofessional, disrespectful and dishonest (yes, I realize I said that previously). I will NEVER do business with Mike & Sterling's again. read more