I purchased a LG washing machine from Lowes with installation, parts and service. My existing LG…read morewashing machine was about 12 years old and the motor and motor control failed. The replacement machine arrived safely and on time. The installation crew was polite and conscientious. They quickly removed the old machine as I had purchased recycling service. The BIG problem occurred when installers refused to install the new machine on the LG drawer pedestal( that was under the failed machine). They claimed it was against company policy. That means that the nearly 200 lb washing machine would have to sit on the floor. This placement made it nearly impossible for us to use with our back problems. Also there was no way we could even pick the heavy machine up and place it on the pedestal ourselves. My wife was prepared to have them box it up and return it to Lowes. After a bit of a cool-down, we decided that though Lowes installation policy was incompetent, we would accept the delivery and hire someone private to help us mount the washer on its pedestal. WARNING: If you must use Lowes installation services, consider grilling the installation department on all aspects of a what is performed with installation service prior to purchase or look at other vendors carrying the same product.

I shop here often - too often. I always need plywood cut down to fit in my car, and 50% of the…read moretime, the panel saw is not working. I have driven there to many times just to find out i cannot get what I need. Lately, I call ahead to see if the saw is working, but the last two times, (after the recording asks if I want to know about the lumber inventory in Charlotte) the phone just rings and rings. This time, after 15 minutes, I just drove out there. The saw was of course broken. It was hard to find anyone to even ask. I need to find a better store.

Very fast and concise, great service! We just needed someone to respond fast to fix our fridge and…read morethey came through quickly.

Alex was so easy to schedule with and his rates for the diagnostic and repair were very fair. He…read morewas polite and professional when he came to diagnose (he tested every single part of the oven to figure out exactly what was wrong) and repair and explained fully what was happening. I appreciate his work!

The scheduler has a very nasty attitude. This was supposed to be a follow up visit to replace a…read morepart on my dishwasher. He gave a 7 hours arrival window and when asked to shorten that window to at least 4 hours, I was met with a very dismissive and condescending response. Very poor customer service. My warranty company was made aware and I was assigned a new appliance service provider with a much higher rating after we shared with them that this company has 1 star reviews across the board. The company's manager called me back and apologized on the employees behalf, but I would never allow this company back into my home after the way the scheduler spoke to me. Beware. Read the reviews.

Horrible service!! Not recommended at all. Technician could not locate the door dell, knocked…read morelightly on the door and left !! I get a message stating that no one was home!!

my unit through Stephenson is a year and 2 months old. They have come out roughly 6 times to look…read moreat it. 4 of the times all they did was fill the refrigerant and not look for the leak. then they eventually found the leak and replaced the coil. Any time my wife calls she gets disrespectful employees and calls me to call them. Now after getting a second opinion from another company, our drier filter has a leak which is supposed to get replaced when they do any work to the system ie: replacing a coil and flushing the system. All Stephenson did was complain about the drive to our location, give unacceptable service, and bide time until the warranty ran out.

I recently found out I needed to replace my heating and air conditioning unit. I was given a very…read morefair estimate and also found out that the best unit is American Standard who just happens to own Trane. My unit was installed quickly and all of the old stuff was carried away. The best part is that they installed a new thermostat that communicates with my cell phone, which will allow me to control my home temperature remotely while traveling. This business is great! Great people and great service! They even registered my unit for me to get the warranty!

Very nice tech who diagnosed problem quickly and took care of the problem…read more Xxxxcccccccxxxccccccccccc

Contacted through Yelp. The chat was quick and to the point and they got me on the schedule for the…read moreday I needed help with my dryer. They gave me a 3-6pm window for arrival and I was told they'd let me know when the tech was on the way, and they didn't. He just showed up and I didn't really appreciate that because I have pets to get out of the way. But the work was done quickly and done well. I'd call them again if needed!

Jack Fogle, the last remaining owner of this company, is a thief. Paid him for parts ($191.53) and…read morehe never came back to install them. Lots of excuses around his schedule.... I then asked for the physical parts we paid for so another service company could install them ... but all he could provide was more excuses on why that was too difficult. I then asked for a refund. Jack claimed yet MORE excuses, and then he just stopped responding. Obviously, he is a liar. DO NOT USE.

Took almost $600 for parts for repairs, made many excuses to delay the work and ultimately walked…read morewith my money and no repairs. Will be filing a police report.

The gentlemen was very nice. The part on my dryer was replaced and all was good. I am invoiced for…read morepart labor then and $134.95 "travel charge" was not disclosed upfront. Yhat is very deceitful which is very common in home repair / appliance repairs / basically the service industry these days. I gave the 2 star due to the "travel fee" not disclosed upfront. On invoice it's listed as other. Gee wonder why!!!!!

Do not hire! I cannot recommend any outfit that handles the situation as they have…read more.. I called them to repair a refrigerator ice maker...On the very first visit I share with the technician that another local appliance repairman had tried serveral things and was unable to get things to work and recommended that I contact JennAir for certifiied JennAir Technicianl...this is how I ended up with this outfit. After 3 unsuccessful visits, they schedule a 4th visit just send the technician to tell me that they are "washing their hands of this one" because someone else had attempted the repair before them! They knew this on the first visit!!!! (By the way I felt sorry for the technician...who sends their technician into face a customer with this message??...the owner should have picked upt the phone and contact me directly with an explanation.) Of course they were more than happy to collect multiple trip fees even though they never got anything working! A definite "never hire" recommendation from me!

Davis did a good job fixing y GE washer quickly. Even better, he diagnosed the repair for my LG…read moredishwasher and recommended replacing instead of repairing since the cost was similar. I really appreciated that. I'd work with PINS again

Very accommodating and helpful. Good service and a very nice technician. A good value for the…read moremoney. Since I wrote this review, I have had my dryer and washer serviced and it went very well. I