Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

John was very responsive, on time and very professional. He explained how to do it and the tool he…read moreuses. Very reasonably priced too! I highly recommend this company.

I had no idea! After replacing the burner unit twice and the belt on our dryer, It never occurred…read moreto me that it may be the vent system until a coworker heard my story. She asked me when was the last time I cleaned the dryer vent with in the house. What?!? John taught me what to look for going forward. He was able to clean my unit out which was pretty extended of 33 feet, due to the way the house was constructed. John said that we made the top 10 list of the amount of lint and dog hair that came out of our system, over a 5 gallon bucket!!!!!!!; which consisted of Over 21 years of not knowing, the longest we have ever stayed in one house, many dogs, two kids and an active family life. John was professional, and personable. He provided more education on how often to clean, signs to look for if cleaning is needed sooner. He was very comfortable working while I watched. I'm looking forward to seeing John in two years and hopefully we will be off the Top Ten List with our new knowledge of what to do.

Did a wonderful job of cleaning the air ducts and explaining everything. Reviewed with pictures…read more More expensive then other options, but as a person with bad allergies it was worth it.

Bravo to Dan and his crew. I just want to say we are so pleased with the service we got today from…read moreDan. Dan showed up this morning for service and he showed up promptly at 10am. He is very courteous and knowledgable. Real impressive with the care they took to perform a full Air Duct and AC Cleaning. He is also certified through NADCA. When you hire Capital Clean Air you won't be disappointed. I will recommend them to all my neighbors and anyone who need air duct cleaning. Keep up the good work.

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

good experience, they came and thoroughly cleaned the ducts, and not much more to say about itread more

Wayne, William, and Ryan recently came out to my house for a full HVAC cleaning. Wayne was very…read morefriendly, personable, and did a great job. William and Ryan both worked hard and were polite and professional. Wayne also took the time to answer several questions I had about the cleaning before I scheduled them to come over. He took his time to explain things thoroughly in a way that was understandable. I recommend these guys for your HVAC cleaning needs. Imagine how much dust and allergens are built up in an HVAC system that is 5, 10, 20 years old. Call these guys to clean it out for you and you will surely be breathing better indoor air.

We had a need for extensive duct cleaning. Christopher was late due to an accident, but kept…read morecommunicating his status. Once at the site, he did a great job cleaning a very dirty series of ducts and explaining the issues faced to both me and the residents. Overall, a good experience and I would use this company again.

From the owner: Owner operated, I have over 100 references from contractors and home owner that can be reached…read moreupon request. Same day service.. more than reasonable prices. I'm 608 certified and OSHA trained my credits are posted on my profile. Complete HVAC system cleaning as well

Eddie came by today to clean our carpets and was INCREDIBLE. Not only was he beyond kind and…read moreprofessional, he also shared some really helpful tips on carpet maintenance. We love supporting a local business - I would recommend Steam Giant to anyone looking for a quality, local service! Sorry, Stanley!

Mike did the best job I ever had done at the best price Very…read morepunctual polite and careful with our possessions

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS