I had an A/C unit that wasn't blowing cold air. Dodson Heat and Air responded quickly to my Yelp…read moreservice request and showed up in a couple of hours. The technician Jacob was friendly, professional, diagnosed the issue, gave me a couple of options, and fixed it quickly. Now it is nice and cool. Highly recommend

From the owner: We provide the BEST customer service by exceeding customer expectations while using honest,…read moreprofessional and highly trained team members.

He canceled 2 scheduled appointments, last minute and through text. I prefer using local, small…read morebusinesses, lesson learned here!

Josh is knowledgeable in what he does and overall amazing!! He's transparent and goes above and…read morebeyond in all he does. I cannot recommend him enough! Don't waste your time going to other HAVC companies cause J Brack HVAC is on point!

Excellent service. They have techs to you quickly and are not extremely expensive. Service techs…read morewere very professional.

I had to take off of work early today to meet with Hillenburg Heat & Air at 4pm for a quote for a…read morenew AC unit. Unfortunately, the general manager Chad Watson did not want to do his job. Instead of ringing the doorbell and allowing me to answer it, which I was inside, he pulled in my driveway, placed a business card in my door, and drove away. After calling the office they suggested I find a business elsewhere as this was "out of character". It's hard to be out of character when you have a Ring doorbell camera with time stamps and footage that the doorbell was never even rung. It would be nice if they had employees who wanted to work. I would not recommend them to anyone.

A very unethical business! Job wasn't done right which caused damage on my end. $10,000 dollars…read moreworth of damage. Company denied doing anything wrong.

Had them come out and service both AC units and do a tune up and had them service my tankless water…read moreheater also. Jake who serviced the AC units took the time to check everything over and make some adjustments to airflow to make the house more comfortable. Very pleased with the experience. Same thing with the tankless heater explained what they were going to do and even fixed a drain tube that had come off. This is the second time they have serviced my tankless heater and first time doing the AC I signed up for the yearly maintenance program while they were here.

Comfort Concepts was called to check my air conditioner. Told me they'd be here at 8am. No show,…read moreno call nothing. So I called them. No answer. Called again, again no answer. When I finally did reach them I was told they'd be here at 1pm. By 2:15pm still no tech. Called again, several times, no answer. The office girl finally called me. When I asked if they were coming she said they were running late. I told her it would've been nice to be made aware, simple customer service. She didn't like that and told me "your shit is not getting fixed today" and hung up on me. Don't even bother with this company. Completely unprofessional and very rude.

WARNING COMES BEFORE DESTRUCTION... CUSTOMERS BEWARE…read moreAbsolutely the WORST by far. Comfort Concepts received the claim from my home warranty company, First American Home Warranty. Chris Slaton (Owner) came as expected to service and complete a diagnostic on my a/c unit. He was very customer friendly. Well, some weeks past due to a catastrophe in the area. When things were back at a norm, I called to schedule an appt to install a new a/c unit for 5/4/2023. The techs came as scheduled. They ended up destroying the a/c unit's door panel and base board. At the end of the end of the day, the techs declared that Comfort Concepts ordered the wrong part(s) for the a/c unit and would need to reorder replacement parts. Well, a few weeks lapse and I heard NOTHING from this company. Mind you it's May 2023 in Arkansas which can be HOT. I finally called Christie (Ofc Rep) in the office being assertive with her due to the extremely poor communication from this company. Christie informed me that Chris was in search of this part for the a/c and will be picking the part up this day 5/18/2023. Christie also exclaimed that she would call me back later in the day to schedule a time to come by. No one ever called. Now I'm extremely angered. On 5/24/2023, I called Christie and she contacted Chris, begging him to close out the repair ticket and mentioned that he FORGETs a lot. An appt was scheduled for 5/25/2023. Let's see what happens with this unreliable company. This company needs to be reported to Arkansas' Attny General. The amount that I owed that was uncovered by Insurance was $1650, which had to be paid in full prior to the service. How about $1650 was paid in full. The company NEVER issued me a professional receipt of payment. They were given $1000 in cash and $650 via check. No receipt. I was promised a receipt via email by the end of the day, 5/4/2023 and still waiting on it today 5/24/2023. If I could, I'd give this company a 'Minus 3' on stars. CUSTOMERS BEWARE of this Company..... Warning comes before destruction..Hint Hint. UPDATE: 5/25/2023- Comfort Concepts' techs reported to complete their assignment as scheduled. The guys were not customer friendly after the job was completed. One of the techs had the audacity to tell my spouse, "Tell your wife THANKS for the review, and GOOD LUCK with the repairs." What was the tech insinuating? Did I lie when I wrote the review? It's one thing to be truthful and another to lie. Any way, goodbye and good riddance. Thanks for completing your assignment after 3 weeks and all was paid up prior to the service.