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    Mike Klein Motor

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    9 years ago

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    Fred Haas Toyota Country

    Fred Haas Toyota Country

    2.3
    (448 reviews)

    Uggh! On the journey to find a new car. I hate this process! However, Blake helped me by answering…read moremy questions in regard to EV vehicles as I consider them to be the unknown! He was patient, and helped provide me with information as I am still between two types of vehicles. They separate new vs used vehicles which was slightly interesting. They are open on Sunday which was great!!! They definitely have slot of staff and vehicles to meet your needs!

    Horrible service experience…read more I took my truck in for a routine oil change/inspection which took over an hour. After that, the service rep suggested I get my windshield wipers replaced, hydrogen carbon cleaning, and AC flush. I asked how long that additional service would take which she responded about 20 minutes. Since it was quick I decided to have them do it. One hour later, I check back with the service rep regarding the status of my truck which she checked with the shop and stated they are having an issue with flushing my truck. Well, as she was explaining why it was taking longer than what she originally told me, I see my truck being pulled in the shop stall, indicating that they were just getting started with the additional service. It then took about another 20 minutes for them to complete my service. If it was going to take that long for the additional service, I would have opted out of it and get it done at a later time. I was there for 3 hours for services that could have been completed in half the time. Also, why lie to me that they are working on it when clearly they haven't even started working on my vehicle. I spoke to the service managers afterwards and they were apologetic, but that was pretty much it. If this is how Fred Haas treats their customers who pay a premium for service, I'll definitely be taking my business elsewhere.

    Fred Haas Nissan

    Fred Haas Nissan

    3.0
    (184 reviews)

    I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

    I had used another Nissan dealership in Conroe to get a lease on a Pathfinder that they absolutely…read morescrewed me on 2 years ago. When it was time to either buy the lease or turn it in, I knew I had to find another dealership to help me that could be trusted. My dad called around and found this dealership and set an appointment with us to meet with sales representative, Star. She was so helpful and caring and advised me to not buy out my lease as it was not a good deal. So we decided to shop around with her for a new vehicle. I saw a 2026 Rogue on their website that I really liked and decided to test drive. It was love at first sight, and I knew it had to be mine. My dad negotiated with Star and got an awesome deal. This truly made up for the previous dealerships issues. I could not be happier with my new Rogue and with the service and kindness from Star. She is the best! My dad can't wait to come back and get a new car from her for himself! Thank you Star!

    Mike Klein Motor - car_dealers - Updated July 2026

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