I took my ford F-150 platinum in today for them to take a look at the issue with my locking…read moremechanism due to a robbery. they gave me a quote for $1400 which seemed pricey because I got an entire door replaced for the same price, so I told him I wouldn't continue with the service. then when I called to see if I could come pick up my truck and when I called I asked him a very simple question over the phone, but he wouldn't answer clearly so I tried repeating myself to clarify, and when I did he just became very hostile and noticeably irritated. when I walked in to actually pick up my truck Tom immediately confronted me with attitude and extremely rude . Now they did unintentionally fix the door without realizing so I saved myself $1400, but They have TERRIBLE customer service especially for a customer service buisness I'm so very disappointed.

We brought our 2012 Acura TL with a bad fuel pump (trash in fuel) in Aug 2023. Auto Care USA…read morereplaced with aftermarket Delphi pump (100% markup by the way) that failed immediately after we drove off with fuel gage error. A known issue for Delphi fuel pumps we found out later from others. Also, the radio instrument panel did not work afterwards. To their credit they replaced the pump and somehow got the panel back on, but with another Delphi fuel pump. Later (earlier this year) we found out during an emissions alarm diagnosis (at a different shop specializing in Acura repairs) that the fuel pump had failed again (cracked and leaking). We chose to go with a genuine Acura fuel pump replacement and during removal discovered that the Delphi fuel pump was incorrectly installed by Auto Care USA as it was missing a key gasket resulting in the pump cracking and leaking. We told Tom at Auto Care. He requested an invoice from the repair shop and we offered to bring him old part. Tom did not dispute the failure and oddly did not want to see the old part. Since we had not heard from him, we asked for an update and he just said you should have brought it back to us. No refund. Now why would I have brought it back to Auto Care as they would have given me another Delphi to fail AND would they have missed the key gasket again? Do the right thing and refund us our invoice for the original repair. We will leave the cost of the emissions diagnosis out. Simply admit you made a mistake, which was an error and omission, not a defective part; and don't use 'part warranty' as a reason not to pay us. And in the future don't use cheap highly marked up aftermarket parts for critical components like fuel pumps. Their website says....Superior customer service, honest advice and fair prices, as well as performing high quality work are of the greatest importance to us. Not in our case.

I went for a state inspection so I really didn't get any major work done but I was very pleased…read moreabout how professional, polite, and prompt my inspection was done. As soon as I walked in, it was nice to see how clean and spacious the establishment was. They have a TV, a drink area, and comfortable seats. They also have a mini desk if you want to take your computer and get some work done. I was greeted by Ignacio who was friendly and polite to me. He offered me something to drink and told me to make myself comfortable and that my inspection wouldn't take long. I kid you not, I made me a coffee and sat down for like 3 minutes and Ignacio came out saying it was done, just like he said. That's how fast they were!! I left with a good impression of this place and I know that next time that I need my car serviced, I know where I can bring it.

When I first came here, Eli made me feel like I was at home. I really like their customer service…read moreand honest opinions. I didn't feel like they are trying to cheat me or up charge me. They fixed my belts and I noticed a squeal still, came back and they tweaked it right away. When I had a flat tire he didn't only just fix it but told me what was wrong and how I can go fix it by contacting the manufacturer. I've also listened to Eli talk to other people and help them out and it's all great customer service! Check them out with your car is

The kid took his car over to get and oil change. There were some issues that required a monetary…read moreoutlay for repair. This was not due to anyone's fault but the technician who worked on the vehicle and is no longer employed at the shop. I was met with absolutely no resistance to the claim and both Thomas and and the owner showed great integrity. I will be sending the kid back to the shop in the future. They've earned our trust. Things happen. It is how you deal with them that makes your mark in this world. These gentlemen made a lasting impression. In fact, it was a teaching moment for the kid to learn how to conduct himself professionally, honorably and with integrity. Our military will be lucky to have him.

I've been going to this Kwik Kar for years. Great service and really nice people. I'd highly…read morerecommend them for minor oil changes and other engine work. They have worked on several of my cars. Very trustworthy

Ive been to this meineke for several years and service has been good, but today i came twice, 1st…read moretime maybe due to lunch so their gates was closed, so i went online and book an appointment for 3pm, i rec confirmed email and everything, i came 10 mins early, and the front office lady told me everything is booked and she has only 1 person do to oil change told me nobody can do it, she was chewing her food while she was talking to me. she showed me her schedule and doesn't have my name on it. i showed her my confirmation email she said she sorry it happened to me she doesn't know why and thats it. if its all booked why the system let me book appointment, when i book the appointment there were a-lot of after 3pm slots open. wasted half of my day off for this.

Took too long to respond. I received message my review was…read morenot long enough. I will say that I received a reply days after my posting.

THE BEST EXPERIENCE ever! Matt and his team are extremely professional and nonetheless. My entire…read morefamily only go to Legacy for small or major fix. Very reliable and knowledgeable. I'm 1hr from their location but will be happy to make the drive anytime I need my car service. You can tell when a mechanic holds value and integrity in their work. Thanks, Legacy team!

Matt and his team did a great job. Got my daughter's car in quickly and was able to get it back to…read morenew within a few days. Looks like nothing ever happened. Wonderful service!! Very pleased the work.

I am so grateful for AutoZone. They go above and beyond in their services…read more A few years ago, an employee replaced a headlight in the pouring rain. Tonight, once again, in the pouring rain, an employee replaced my car battery. Anytime I have a service they can provide, I'm coming back because I know I can count on them.

Evin was a huge help and so was the other young lady working today. I am so glad they were…read morescheduled. They helped me find what I needed and verbally instructed me on how to use it. I am so grateful

I brought my car in for a routine oil change and left impressed. Not only was the oil change quick,…read morebut the team also went above and beyond by checking on the overall condition of my vehicle--tires, brakes, fluids. They gave me a detailed list of the condition of my car which included a few things I should keep an eye on in the future. It's clear they actually care about their customers and the health of the vehicle, not just making a quick buck. I'll definitely be coming back :)

After using another local area family owned mechanic shop for the last 5 years, they began to take…read moreadvantage of me, so I decided to take my son's car to Parkway Chevrolet, but they said they no longer had the computer system or software to work on my son's car. Beck & Masten GMC also gave me the same answer when I tried to give them my business. I then received a mailer for First Tire & Automotive as being a new business in my area, and gave them a call. The gentleman I spoke with said he was positive they could fix our issue that was causing a check engine light to come on, and to bring the car in for diagnostics and testing. We left my son's car for testing and was then contacted with the results. A technician at First Tire & Automotive stated the issue was a Turbocharger Pressure Sensor, and would run $300.00 for the new part. The charge for diagnostics and testing was $199.00 and they recommended that we have the coolant system flushed and the brake fluid system flushed, at a cost of $200.00 a piece for each service. I agreed to all charges and we picked up my son's car a day later. I drove the car for the next 2 days as First Tire & Automotive advised to put 100 miles on it. At 116 miles the check engine light returned, so I took the car back to First Tire & Automotive. They kept the car for a day and then called to tell me there are 3 main engine sensors on my son's car, and they cleaned the other 2 sensors with some kind of MAP Sensor cleaner and it was running fine with no check engine light on anymore. So we picked up the car and they once again advised driving it for 100 miles to make sure everything was fine. I drove the car for the next 2 days, and the check engine light came back on at 156 miles. So I returned my son's car to First Tire & Automotive again, and let them know it still wasn't fixed. After a few days they called me to recommend the replacement of the Barometric Pressure Sensor at a cost of $350.00 to which I agreed. Once the job was complete I picked up the car and drove it over the weekend, and the check engine light came back. On Monday morning I took my son's car back to First Tire & Automotive and explained the car still wasn't fixed, after spending almost $1,200.00 so far. I was then told by a technician that most likely the final sensor of the 3, a Manifold Absolute Pressure sensor would need to be replaced, at a cost of $350.00 but they would need to do diagnostics and testing again, which would run me $199.00 again, even though they had already done the diagnostics and testing, and charged me for $199.00 for it, and the original problem still wasn't corrected. I'm out of money at this point and really don't know what to do, so I left with my son's car, check engine light still on, and it's still not repaired after all the money I've already spent. It's really sad because we own 4 vehicles between my wife, myself, and my 2 sons, and we would have given First Tire & Automotive a lot of business over the upcoming years; had they not made me feel like I'm getting the run around, and not following through with any type of warranty or guarantee on the work I paid them for. In summary, don't take your vehicles here for repair or service, unless you want to be ripped off and sold down the river.

Highly recommend! Don't let the amount of reviews steer you away. I had my rear brakes replaced and…read morethe quality of work and customer service can not be beat. Oscar is a one-man army and still remains responsive, punctual, and efficient.

Oscar has performed a number of repairs in my vehicle including;…read more Replacing alternator, Replacing sensors, Replacing blower motor, Diagnostic work on engine and transmission,. Oscar communicates well and performs the repairs in a timely and efficient manner. Oscar also charges very reasonable rates.

Absolute integrity beyond belief. Highly skilled European Specialist trained by Mercedes Benz with,…read moreBimmer, Mini, Range River Rolls, Bently and many other European brands serviced. Unbelievable domestic capabilities and Asians too, excellent diagnostics. Always advise priorities for repairs based on safety related first and necessary now, have time and sometimes it's graveyard, Their expertise is sought and even get ones that others cant get right including dealer referrals, huh yeah. Straight shooting and recognized by their2000+ loyal regular customers even those from out of state that have been told by the Houston friends to bring their car here, Prices always fair and they give you a 24k/24mos warranty for their work. Race, speed and performance requests get continuously advised as to how much do they want to go fast at their expense, Cars seen in the shop include every brand: MB, BMW, RR, Mini, Bently, Rolls, Jag, Nismo, even a McClaren plus every Domestic and Asian out there and a wonder on trucks. companies bring in their work tucks that others screwed up, Be prepared to know about you than you ever wanted to if you get to talks to Mario or Nathan and Jim with his 40+ years in the business knows just about aver basic, Nick the new kid on the block is insuring accuracy and facilitating speeding things up and ensuring the right parts that are needed are getting there . Also noted for doing some performance mods for the blue and brown boys out there. You will not out run them. This is the 5A team of the Houston metropolis ,.The only ones my 7 cars go to. He will install your parts but you will pay for all down time when it has not been VIN matched and he will not warranty, Experience has shown most parts brought in do not work so you just bought you a down bay,

Jim and Nate have been working on my cars for the past 10-12 years. I first found them to replace a…read moreclutch in my mini cooper s. They are always very knowledgeable no mater the car type. I actually do most of my own car repair but rely on them when it is out of my scope of ability. Would trust them with any car I ever own. I have many friends that use than as well and have heard nothing but great feedback from anyone who has ever used them. They are trustworthy and do great work.

Great experience from start to finish. Needed a service A done for my GLC, googled places nearby…read moreand Lucas Auto Care popped up. Booked online for Thursday, for a service on Monday. They confirmed via text. They also had availability as soon as the next day but I wanted to inquire about pricing. They were very reasonable. Arrived today about 5 min before my scheduled appointment and they asked if I needed a ride. Other reviews mentioned they've gotten them Ubers or a ride back home. However, I had a ride back home already. Good to know though for future services. The people at the front desk were friendly, as well as a few of the techs I got to interact with. Service was completed in about 5 hours, they even cleaned up my car for me(car wash, wiped down/vacuumed interior). Totally unexpected but greatly appreciated. Picking up my car and paying was an easy process. Again, everyone there was friendly. Will definitely be using Lucas Auto Care from now on.

The convertible top stopped correctly. Sometimes it works now , sometimes not. Just happened after…read moreI was in for another service. Can't guarantee it wasn't as a result of other work done . Sure they would deny it anyway .