I started using home serve as a plumbing insurance as recommended by sjw...makes me wonder if they…read more(sjw) gets paid for doing this...it's a company with just 2 stars and seems to be a bit of a rip off. They bid me double on an issue even though all online indicators say that it should not cost more than xxxx....double which then exceeds my limit so I have to pay....something is fishy here. Water rates are ridiculously high...not at all helpful that the utilities commission charges a few...leaving California and all this craziness behind

I am extremely disappointed with San Jose Water Company's service and billing practices. My water…read morebill has been outrageously high despite barely using any water. The amount they charge, along with all of the added fees, is becoming completely unaffordable for people who live in this area. What made this experience even worse was having my water shut off. I paid my past due balance just two minutes after the technician left my home. I immediately called customer service, expecting that they would simply contact the technician, who was literally just down the street, to restore my service. Instead, I was told they would create a work order and that it could take up to 24 hours to have my water turned back on. How is it acceptable for a customer who has already paid their bill to be left without running water for up to 24 hours? That means no access to drinking water, no ability to shower, cook, or even flush a toilet. It is hard to believe this is considered an acceptable level of customer service. Once a customer has paid the amount owed, restoring an essential utility like water should be treated as a priority. Waiting up to 24 hours is unreasonable and shows a lack of concern for customers' basic needs. Between the excessive bills, outrageous fees, and incredibly poor customer service, my experience with San Jose Water has been frustrating and unacceptable. The company needs to reevaluate its billing practices and implement a much faster process for restoring service after payment. No one should have to go without running water after they've done what was required to get their account back in good standing.

Had a sewer block and called an un-named company out (not Roto-rooter, used them very satisfactory…read moreabout 8 years ago before main was replaced) and they cleared the blockage, then rec run camera in line and showed what appeared to be splits in a cast iron pipe and rec hydro-flush and install a epoxy liner inside pipe for 23k, decided to get second opinion. As an engineer I searched internet and found Nu-flow pipe repair with a very well put together animation video of their process on their website and contacted them for their Bay Area representative. Trench free contacted me and I arranged for them to come out to give a quote. They were on time and very prompt and professional, the technician Carlos, who has been in the business over 20 years, arrived and ran the camera in 15 minutes and there was no iron pipe or cracks on his screen, not sure what other company was showing me, but the camera was very clear and showed PVC pipe for whole length of pipe. He was totally forthright and honest and said he doesn't see anything that needed repairing. The house is from 1949 but the sewer lines were replaced on 2 sides of the house in the 1980's to eliminate the septic tank and the final main 80' foot long clay pipe was replaced in 2019 to the street. We are a very satisfied US Air Force Veteran and will recommend them to all we know for future work. Carlos saved us from a very expensive repair. He did comment we have a shallow drop on the long pipe line and may need to send extra water down to flush debris out.

Installed a 2-way sewer cleanout. These guys are great: -…read moreThey tell you what work you do *not* need. Always a plus. - They do a complete guided tour while they are doing the work, and explain everything step-by step. It's quite interesting. - They are really fast. They did the cleanout install in under 3 hours. - They have good schedule availability; They came out within 2 working days. - They use an SMS-based scheduler that streamlines the booking and scheduling process. Very convenient. They are tech-savy. - They have top-of-the-line professional equipment. Always a plus.

Alright, we all have our issues with PG&E. For me, it's mostly the price / kWh…read more That having been said, they were fantastic today. We had an issue where our power was behaving strange. Power would lag, then return to normal, lag again, return to normal, and repeat. I called PG&E and they had a guy named Henry come out within 1-2 hours. Henry spent 5 minutes looking at the line from our pole to our house and spotted a frayed neutral wire, worn by a tree branch over the years. He let me know that it was a serious safety issue and killed the power to our house. A few hours later, Nate's Tree Service showed up and cleared a path for a new power line. Shortly thereafter, PG&E returned with a squad of guys who pulled a new power line from the pole to our house with a larger capacity. It was a minor inconvenience for us that could have been much worse. PG&E came out and fixed a serious issue quickly. We appreciate the team's great work.

Would give zero stars if I could. PG&E is beyond unreliable. The power of my neighborhood goes…read moreon and off even if the weather is just fine. They never give a reason why The rates are just far too high for the quality of service they provide.

Once you find the right number (directory lists several where no one picks up) they are very…read morehelpful and get techs out quickly when they hear might be dangerous. Rats ate a wire running to my house from a pole. A crew came out and replaced wire. They mentioned a way to hinder rats from using the wire with a guard but didn't have one in truck. 2nd guy came out a week later and trouble shot with me- he went out of his way to research and find a pice of material rats/squirrels slip off of. No more critters using the route! Every time they come to trim redwood away from wire they are professional and above and beyond service.

I contacted their office after my house's connection was disconnected, which had the potential to…read morecause a fire. I called their emergency line, and someone assured me they would be out shortly. Six hours later, I saw the truck and a guy with a flashlight. When I went downstairs to greet him, he was already gone. I called again, and they said it was too early to see any notes. The following day, I called again, and the technician couldn't even tell the difference between a coaxial cable and their own neutral wire. Extremely unprofessional and disappointing service.

Elias from PGE just knocked on my front door and needed to get into the side yard to read the…read moremeter. He voluntarily showed me his PGE badge, and was super astute and nice. I enjoyed our few minutes (while I unlocked the gate), and would appreciate PGE recognizing him for his professionalism. Great job Elias!

Not that we have options, but for such a critical service, their customer service is abominable!…read more Our power went out on a 97 degree day, about 45 minutes before it was to get dark. I want to know if it's coming on soon, or if I have to rush around during the limited daylight minutes left, and see if I can find a decent hotel to stay, in order to keep an elderly parent cool, and with the tools she needs to stay in good health. They want you to use AI, their Virtual Assistant, or use up the remaining battery power of your phone, so that it is cheap for them, and they don't have to pay Customer Service Reps. THEIR VIRTUAL ASSISTANT ASKS QUESTIONS, TELLS ME THERE IS NO OUTAGE, AND TO CALL BACK DURING THEIR NORMAL WORKDAY HOURS TO SPEAK TO A REPRESENTATIVE!!!!! 1) YOU ARE WRONG! 2) You better have Customer Service when your services fail, and people's lives may require assistance 3) Don't give me cheap AI assistance, when it is completely unhelpful, without any actual service! I did call back, and went through the lengthy questioning from their AI Virtual Assistant, and would not answer the questions, and kept stating I needed a Real Person. I finally got there. She differs from their virtual system, and acknowledges there is an issue that they are fixing, but does not have any other info. She asks if I want automated updates. My phone is full on memory, so I say they can call with updates, since I don't know how long this will last, and need to plan. I agree they can call past 9 p.m., since so much is unknown. They did not call that night, even though power came back on after a couple of hours. However, the next day, I find my voicemails full of messages. I received 5 messages from PG&E, after power was already restored the night before, stating that power would be restored by 9 a.m., then in another message, by 11 a.m., another message by 5 p.m., and another by 11 p.m., and then another stating they shut off power for an urgent repair. Similar to the weather bureaus, PG&E's service updates are completely false, untimely, and useless. You cannot rely on their service, their Customer Service, or their information. How are they allowed to operate in this manner? We are paying outrageous amounts each month, with costs rising higher and higher, for completely incompetent service! This needs to change.

I had an issue with my online account not grating me access to to the payment center so I gave…read morecustomer service a call. A nice gentleman answered and let me know that they were doing a system update and emailed me a new access code. He even stayed on the phone while I tried to access my account again! So, on top of the prices being significantly less than PG&E, Silicon Valley Power has great customer service! I'm only giving four stars though because there is a downside to a smaller city having its own power source -the website doesn't always work correctly. I can't access my online account right now so it looks like I'm going to need to make another call to get access again...

The water meter is to be manually read each month. This is not happening. Customer service insists…read moreit is, but at the end of the last 2 summers a massive sudden increase in water usage occurs and then magically goes away the next month. Appears to be a scam.

I don't often write reviews, but I feel compelled to create one now. I just had an incredibly…read morepositive experience with Joanne, a representative of SJWC. She came over to our residence to assess the sprinkler system and reprogram the sprinklers. She was timely and friendly- she offered explanations as to what might be going on and identified possible leaks. I sincerely appreciate her easygoing manner - she made me feel comfortable and understood. She is an an absolute gem, an asset to SJWC. Thank you, Joanne!

Horrible new payment platform. NOT user friendly and I am very tech savvy. To add, the phone system…read moreto make a payment is ridiculous. I was calling from out of the country to make a payment (only checks offered - really??? In 2025?!) and the phone prompt wouldn't even take a check payment for no reason provided. The AI recording states unable to make a payment and indicates call back to make a payment, but doesn't indicate operating hours. Who the heck developed this new site?? One would think a company located in Silicon Valley which has implemented a new payment platform in 2025 would have a better system than what is posted on their ridiculous "SJ WaterHub" platform - pathetic for what we are all paying for!

Did a great job of installing a wireless controller to my HVAC unit. Quick and professional.read more

I requested a review of my existing Hvac heatpump system. Miguel sent me an email 30 minutes before…read morearrival so I could be prepared. Miguel was very professional and explained what he was going to do then promptly began the work. The inspection was thorough and Miguel presented me with pictures of all the potential issues. As we reviewed the pictures we discussed remedies and time frames to consider for mitigation. I received 3 plans of attack and the associated costs. There was pressure to select one immediately so I have adequate time for evaluation. Added touch was Miguel even asked to sweep my floors so that he left it cleaner than it was when he arrived.

A total sham! Their results missed a gas line, a sewerage line - which were cut during trenching…read more They indicated services where there were none. They endangered the lives of four workers doing the trenching work. No follow-up photographs were ever sent, showing marking, as were promised. I have requested a full refund of $750 for less than an hour of their time.

They mis located a direct burial power line for me in Concord. I had the intersection excavated per…read moretheir locating. It wasn't in that area. I call Robert and he said they would come back at an additional $2,600.00 to re locate. I did use my personal locator prior to calling Amaya and wasn't comfortable going on my findings. However the owner called in another location g company and it was found two feet from my markings. I reached out to Robert again and was told to get over it. Here's another thing while locating he asked me if I had my RD8000 and A frame I told him no his response was "I wish you did because yours is better". This mistake in locating cost me $2,600.00 in locating fees and $5,000.00 in patching of the street intersection. Again after asking him the reimburse me for 1/2 the locating fee and the patching of the street his response was "get over it". Everything I've mentioned is the truth, I will spread this experience to any all all my contacts in the South county. DONT US THIS COMPANY

Highly recommend - reasonable pricing, thorough explanations, quick response!…read more We had a bad clog in our sewer line which another plumber was unable to unclog after spending 2 hours working on it with a snake. They said that it would require a hydrojet, equipment they didn't have. I found Jose on Yelp since he offers hydrojetting. He came to take a look the same day for a free estimate. He re-analyzed the situation and said he thinks it can be snaked, cautioning that using a hydrojet in this case may cause flooding. His crew came out the next day and cleared it in 40 minutes. The pricing was reasonable and what he estimated.

They are reasonably priced and does the job as discussed. Of the 3 different quotes from various…read moreplumbers, they are the only ones that sent me a written estimate. We requested for a permit because it's a main water line. They took care of the permit process, including meeting with the inspector. I am happy with their responsiveness and work. They also clean up after each job.