These guys.They do excellent---impeccable---work. But that's not all. This family-owned body shop is laser-focused on the customer experience.
Their customer service is like no other. Steven, my point of contact, is just a great person. He is genuinely sincere and committed to making the "after the accident" experience the best it can possibly be.
I was gun-shy when I pulled into the shop because a few years ago I was getting the same car repaired due to a major freeway accident. It was at another Chandler auto body shop that was the worst experience---a living nightmare with zero customer service, in fact, the owner was rude and rigid. I hoped Mike's Body Shop would be different and that hope turned into a refreshing reality. When I told him about my previous experience, he smiled as though he had heard this before from another customer, and assured me that he had my back. And he came through on this promise, 120 per cent!
When I walked into Mike's Body Shop and began talking with Steven, I was relieved. He is a guy who understands the auto body business but is just as focused on making the customer have a great experience. He's smart, knows what he's doing and would do anything to make the customer happy.
Steven communicated with me throughout the repair cycle, managing my expectations. When he said he'd do something, he followed through. And in terms of how long it would take, he delivered.
And the work. You should see my car! It is gorgeous! He made it look brand new! In fact, the other Chandler auto body shop I previously mentioned, had left a paint drip on the front passenger door. Steven was kind enough to fix it at no charge! The car is pearl white and the paint and finish are exquisite! Beautiful. Just beautiful. My car was badly damaged and while I can't even fathom the work that went into repairing it, there was never a complaint or anything negative said about how long it would take, or "we're too backed up." In fact, when they saw the challenge of my accident, they got a little excited to tackle the job.
Just so you know, I LOVE my car. I want to keep it until it can no longer move. When my daughter picked me up from Mike's, I had a smile on my face and felt very comfortable with Steven at the helm of my repairs. I had zero reticence and all the trust in Steven and his crew.
I can't tell you how many people have told me, "It looks brand new!"
If you live in the East Valley or anywhere, really, remember Mike's Body Shop on Chandler Blvd, near McQueen, just in case you have a fender bender.
While Steven would rather not to have to meet you under the circumstance of an accident, he's the person you want to see. Don't leave your body work to a shop that doesn't provide an impeccable finished product and a hug. It makes all the difference and provides great peace of mind knowing your car is in very capable hands.
And being treated like they appreciate your business, always putting your needs first, is a breath of fresh air.
Recommended without an ounce of hesitation. read more