Worst experience ever for my son, a first-time car buyer!…read more The day my son signed papers with the dealership, his car that was just purchased from Doggett was hit in the parking lot by one of their employees. He literally backed into his car and damaged it. My son called me as soon as it happened and I heard their employee apologize and admit that it was totally his fault and that he would take care of it. Well, of course he hasn't so my husband went to the dealership to try and get this resolved and the GM acted as if there was nothing he could do, which would be understandable had their employee not been in uniform, on their clock and in their parking lot! They've offered no help whatsoever, not even an apology! This is very disheartening due to the fact that this is my son's very first car purchase that he obtained with his own funds and excellent credit that he worked hard to attain. We are also long-time customers and have purchased several cars from your dealership, but this will most likely be the last purchase you'll receive from our family as well as other associates who do business with you all. We tried going about this the proper way but if legal representation is necessary that will be our next steps. Not cool at all Mike Smith/Doggett, you all need to do better!

They attempted to align my bronco for their crooked body shop and it's still all jacked up. Now I…read moregotta pay to have it redone.

My experience at Mike Smith Honda Honda was amazing. We…read moreDrove all the way to Houston Tx from Beaumont Tx. We purchase our 2024 Honda Accord from Mike Smith Honda November 22 2024. The experience was amazing. Two young men that were brothers along with my stepson together helped us with our purchase and the experience was awesome. Thanks for the great customer service guys. This was the best day ever. Definitely enjoying my new car

I'm just learning the 2022 Honda civic I bought from Mike smith Honda was involved in accident I…read morefound this out when I was thinking about selling it and community Honda of Baytown informed me the carfax showed an accident I thought that was their way of low balling me but same thing happened again at Honda cars of rockwall a few months ago when I look at carfax it doesn't show but today I had carvana give me a price quote on my car they also said showing accident. Since Mike smith Honda is no longer in business and doggett Honda owns them where would I start in recovering any damages in a misrepresentation situation?? Any help would be appreciated or attorney info

Some EV chargers. A 21-kW charger and two ChargePoint 6 kW chargers are on the north side of the…read moreSales building. Some chargers are blocked by parked vehicles! While these chargers could be used to charge other vehicles, management only lets BMW users plug in. They let my colleague charge his rental BMW in the 21-kW charger. I had a rental Toyota, and they sent me to the Doggett Jeep dealership

Just bought a BMW M4 and dealt with Jace Call. I usually get annoyed at the constant attempts at…read morenegotiating the saleperson tries to do. This time was different. Jace was communicative, listened to what I had to say and we came to a deal quicker than I ever have before. It was simple and easy.

I had a new Mercedes in Houston waiting for me. I was on the I-10 in Beaumont going to Lake…read moreCharles for personal business reasons in my well maintained C250. My light came on stating I was 1 quart low in oil, it scared me and I stopped at the MB in Beaumont. I went in and waited ten minutes while a person cleaned their desk to ask the question about the express service, they do not have it. I can stop at any MB in Houston and get topped off. Their concierges in the front just stand around, no customer service. I found a private oil change place which told me bring them the oil they would put it in for free. This is not a dealer who provides the Mercedes Benz experience.

I do not recommend this dealer. My suv needed some module replaced, so the service department…read morecalled me when the module arrive to scheduled repair. After about 2 hours they told me they had the wrong part. I rescheduled when the new part arrived. Driving towards them I called to verify and they said they did not have me on schedule. Drove 3 times from Houston. Another issue was I bought my vehicle cash and after 2 months I started asked them for my plates and all they said was it was taking long. Called them every 2 weeks after asking for my plates and they began to ignore my calls and emails. I even contacted 2 managers that never responded. After the 4 month I called and they said my plates had arrived. This dealer did not send the registration until 4 months after purchase per date on the registration. No one and I mean no one ever gave me an explanation when calling. The finance manager rudely said "I thought you were talking to ----?" when I asked for my plates. He said " I'll call you back" which he did not.

Great experience here, highly recommend…read more I would highly recommend them for vehicle service. I live about the same distance from most Volkswagen dealerships in the Houston and Beaumont areas. I read the reviews from previous customers and decided to make the drive to Beaumont (67 miles) to have a Check Engine Light evaluated on my VW TDI. I got there at 0730 Monday after driving through some nasty rain. First, I was able to drive into the service area, out of the rain and was pleasantly greeted by Andrea who said they would try to work me in since I didn't have an appointment. I was able to wait comfortably in their well stocked waiting area. I had internet, tv and a quiet place to relax. There were several customers who had appointments that were promptly taken care of. I was glad to see that they were taken care of quickly. Everyone there was super nice to me while I waited. I had settled in thinking I was going to be there awhile but Andrea approached me after about 2 hours and said my car was done, they had replaced 2 glow plugs which were covered under warranty (2012 Jetta) and there was no charge. This experience made my early get up, nasty drive and not knowing what the problem was very pleasant. I would definitely go back for service and will plan on shopping there for my next Volkswagen.

I went to there to buy at 2021 Jeep Wrangler Sport. I told NIck Sorenson that all I needed was GAP…read morebecause I did not have it on my current vehicle that flooded, I was upside down and would probably have to pay 2 car notes to keep my credit straight. NIck came back and told me my note would be about $520 I asked him if he added the GAP and he said no it would probably go up a few dollars. After a while I was called back to sign paperwork. I was told I was given DOTS to tell my car insurance and that I had oil changes too. I signed where I was told to sign and went home. I checked my paperwork again because I did not understand why my note was higher than I expected and I had put $3500 down. That was when I saw I was not GIVEN anything, I paid for it. They put all these extras on my note before I was shown my paperwork because my note was already high and nobody asked me if I wanted anything. I was given Appearance protection for $1495, Data Dots for $995, and a car care maintenance plan for $1500 on top of my GAP that I said was all I needed. That's an extra $3990 of fluff that I did not want or need. I called Thursday to talk to the Sales manager Devin about the extra $3900 in services I was GIVEN and he never called me back. I would have to be SLOW to agree to all these extras knowing that I put $3500 down, that ate up my down payment plus $400. I have not purchased a vehicle in the Golden Triangle since 2008 when I bought at 2007 Camry from Philpott. Since then I have driven to Houston to get a vehicle. The first time I get a vehicle from this area for convenience I am baboozled. I do not care to hear back from Doggett unless they are willing to redo my paperwork minus these un necessities. It cannot be buyers remorse when you did not know you are buying it. They have to paperwork put together where you sign saying you know you are buying these services but nothing was highlighted for you to see. I did not know what I was paying for and I did not want nor need these at all.

I've bought two cars and had excellent experiences. Highly recommend Austin or Phillip!! Nothing…read morebut great experiences in service too. I usually wait for my oil change even tho there's a ride to take you home if you want. Owen takes my keys with a smile and Misty has always taken care of the service I need done. Nothing but good things to say about the people and business!

Found a vehicle they have online for 31,000. I asked what the drive out was. They tried to tack…read moreon $2000 for some BS recon fee. So my response was its not 31K its 33k, no no its 31k but we add 2K to all our vehicles. Its a shame I was ready to purchase as I am trying to replace a totalled car. Thanks for nothing wasting my time. I hate these scams. Price it good on Auto Trader ETC. just to get people in and then screw them, screw you.

In late May, I wanted to charge my EV rental, so I came here. The charger was switched on, so I…read moretried to charge, but it gave an error. An employee said that it has not worked in months! Please fix it, put a sign on it, switch it off, or remove it. Would it be OK if a gas station left gas pumps out of order for months?