When I visited their store in the 5th Street Arcade yesterday, I was in awe of all the different styles of hats. I was just going to get a gift card for my friend's birthday, but when Gavin, told me about a Hat Party they do, I was like, what an awesome gift to someone who just loves, loves hats! So instead of just a gift card, I will also purchase a Hat Party! I can't wait to go with our group of friends. WHAT A UNIQUE AND GREAT THING TO DO WITH YOUR BESTIES!!! GAVIN, you're the best! Thank you, and will be seeing you soon. Brenda read more

Wonderful selection and super friendly staff. I love the pricing and deep selection they offer. A must visit for hat enthusiasts

This hat shop is the real deal. The owner is knowledgeable and very helpful. I've purchased about six hats there. Great brands and selection. If you are into hats or want to be/ go there! read more

Mike the Hatter - My winter hat collection. - Accessories Near Me - Cleveland, Ohio

I ordered a hat that I couldn't find else where and thankfully these fine gentlemen had it in stock. Shipped with care. Shipped with lighting fast speed. I'd support a small business for my hat needs and this is the place I'd go. Very helpful and kind customer service. I added an item over the phone and that was even a breeze. All in all I'm happy with this location. Thanks guys! read more

I found this place by accident while my wife was in Cleveland on a business trip. Mike The Hatter is the real deal, the guys are professional and extremely nice. I purchased a long sought after Homburg (Godfather) hat and it is the real deal. If you truly love hats like I do this is the place to go in Cleveland. Once you make a purchase these guys provide you with a hat box and even provide the old school string which is tied perfectly around the box !! Enough said I will stop right here. read more

Dissatisfied customer , I called 4 days before I came in town from Kentucky looking for a red bottom hat which whom ever I spoke with said ,"we have plenty." Arrived Friday April 7 , didn't have my size but found a nice hat I had made up to my liking got plenty compliments on it . I asked the manager about when I called some one said we have plenty red bottom hats , manager said , we where busy with customers was I not a customer ? You should've ordered online you cannot if your not sure of your size ,I go by # not lg , xl and so on ,I've ordered over phone before no issue , I buy quality hats 200.00 and up and have bought hats from this company many times an service was much better . Young lady across the hall was very helpful and if I'm not mistaken the guy was a manager not sure about next time spending my hard earned money with MikeThe Hatter !!!!! read more

In business in Cleveland for more than 30 years. Largest selection of Kangol hats in the US. Knowledgeable sales persons. Also cleaning and stretching hats to fit. read more

Sept 11, 2019 on a Wednesday afternoon I had a very bad experience with an African American dude over the phone. I don't remember his name but will call him out when I talk with his boss. My complaint is how ugly he came across on the phone to me after I called him out when he screwed up my order with a light gray hat which had to be black for a present. I specifically told him and the other guy before him how it had to be black no other deal possible it was going straight to the party to get opened. Well guess what it was light grey when she got home. It's my daughters fault as well for not listening to me when I said make sure it's black before you leave. I offered the guy an email of exactly what in needed but he wasn't interested cuz he had this! He was super cocky and it seemed to me that him being in the hat selling business was not his calling cuz his attitude was after I griped him out for not listening and throwing some old gray hat in there. My daughter drove 30 minutes to pick it up she's ur typical 20 rear old millennial and she definitely got her a good chewing let me tell you. None the less my husbands birthday present was a dud! Not to mention my mood at the party! The first is what the sales guy sent home with my daughter after specifically stating I needed the second picture. He didn't care enough to hear or listen to my order I specifically had requested two times before that day. The first guy had actually said he had the hat and only one left and he would put it on hold as I wired my daughter 200$ for her effort to go and pick it up and for the hat purchase. there is no reason I should have ended up with my order getting confused . I got my money back but because the other guy was so crappy to me with his know it all but really don't know attitude Mike the hatter lost my business and $100 that day not to mention my word of mouth experience that might help someone who really needs great customer service won't get it there. read more

Mike the Hatter - Accessories Near Me - Cleveland, Ohio

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in french; "chat - chapeau" in spanish it's "el gato in a sombrero" Stopped in yesterday at the new location in a nondescript strip in Broadview Hts. I'm missing the downtown location, but what can you do. At least it is close to a Swenson's. Anyway, the store is nicely laid out, the service as good as ever. I have always had a hat fetish. Used properly, they are an aesthetic statement and an attitude as well. They give one opportunity to use hat etiquette. It will set one apart from the hipsters with porkpies and bros with ball caps. Gentlemen, remove your hat in an elevator when a lady enters. Remove it when indoors. Remove it for the fairer sex. Tip your hat to another gentleman. Use it with style, grace, and aplomb. And please put it squarely on top of your head, or tilted forward if feeling especially brooding or rakish. Do not wear it tilted back or risk looking like Tom Sawyer or such. Carry on... read more

Mike the Hatter - Just one corner of hat paradise. - Accessories Near Me - Cleveland, Ohio

This place is like stepping back in time to a time before President Kennedy decided that he didn't really need that hat for the inauguration. Whether you need a cowboy hat, a dress felt hat, a straw hat or a beret, they have it all. They are very knowledgeable and will help you to identify which style will work on your head shape. The prices are pretty reasonable. My only complaint is that they have a ton of inventory but it tends to skew towards the lower end. If you want a Stetson, it will probably have to be special ordered. read more

This place is like walking back in time. Kind of expertise and service of days past. Massive selection of hats for all styles and sizes. What I was really interested in was a repair. Ray was able to stretch my hat to size and fix the band in ten minutes time. These guys are true craftsman, glad to see these types of tradesmen still exist. Note - their storefront is a bit hard to find, it's actually wrapped around to the side of the building. Well worth the trip. Will def be back. read more

I bought my first hat from them in 1975 on Prospect Avenue in downtown Cleveland. Good service over the years. Until this week. The customer service consisted of having to make three trips to the store and ending a phone conversation with a representative screaming at me for 5 minutes and hanging up on me twice. What these folks do not realize is that with today's technology, I can also order a hat from the manufacturer just like they do. The only thing they actually sell is service. And I am not buying it! read more

Great experience with Mike the Hatter. I live in Colorado and have been trying to find a Stetson Open Road in hemp for months, which Stetson and everyone else has been sold out of. My wife saw it on Mike the Hatter's website and suggested I email them to see if they had any in stock in my size. Stephanie responded (on a day they were closed even), and said they had some Open Roads and would check which sizes the next day and get back to me. They didn't end up having my size, but she said they could stretch one of the sizes they did have and get it as close as possible. I took her up on that and about a week later I received the hat (which is super-fast considering they had to stretch it and ship it to me), and it fits perfectly. Really awesome customer service, great product, totally satisfied customer. read more

Ive had my Tweed Flat Cap for almost four years now and over that time it had built up a substantial amount of grime and smoke damage so I figured it was way over due for a cleaning. These guys did good, the cap looks practically new and had no signs of any shrinkage. The shop probably has one of the better hat selections around and the prices arnt bad. If youre looking for a different hat Id say check them out, just call to find out if they are still in downtown Cleveland as they are about to move. read more

Outstanding work. My fedora was structurally sound but very, very dirty. I thought it maybe could get clean enough so that a person with mediocre vision wouldn't notice the stains in artificial light. They got the hat completely clean, so that it actually looks new (even in sunlight). Took about two weeks or so, including time on its way to and fro. Not cheap, but an excellent price/value ratio IMHO. read more

I have been going to Mike the Hatter since the 1980's when they were in downtown Cleveland. Going to the store is a pleasure in itself. Fair prices, great selection of quality merchandise, and six stars out of five for the customer service! read more

Wow. What an exceptional customer service experience. We went to get a hat for my wife and Sam was incredibly friendly and helpful. They seem much stronger in men's hats than women's but were very accommodating. They make you feel like family. Highly recommended. I will only go here for hats from now on. read more

Terrific selection, service and price. Thoroughly enjoyed my visit and purchase. New loyal customer

I was in Cleveland on vacation and found this place by accident and Marlon (Mike) answered the phone when I called and gave me directions and took excellent care of me-I left a very happy customer with my hat that I wanted and great prices-Marlon will get you exactly what you want-Diamond read more

Great customer service. Went in, got shown the exact hat style I was looking for, and left as a very satisfied customer with a cool new hat. read more

Where to begin?! I was looking for a distressed top hat. I found 2 online but couldn't decide which to order and both were small for me. So I began my online search for a company that could possibly stretch either hat. It was then that I found "Mike the Hatter". I called with 101 questions, everything from the amount of stretching they could do on a hat, how much it would cost, the turn around time, the shipping cost and even their opinion on which hat they thought was the best find! Can you believe it? He said sure send me the 2 pictures and I'll give you my opinion! Talk about customer service! Marlon (Mike) was the most pleasant person to work with. I live in San Diego but if I ever was in the area I would definitely drop in to meet the guy! I can't begin to say enough about my experience! read more

I worked with James on having him clean my favorite hat. James was very helpful and responsive . My hat came back better than ever and even smelled nice as well . I will be using there service again the future. read more

Worst experience ever! I've been investing in and wearing top of the line dress hats for 30 years. So my wife ordered a hat from here as a Christmas gift for me and the nightmare began! The hat came slightly bent out of shape but the packaging was intact so I called on Tuesday the 22nd and spoke to one of the guys and he proceeded to tell me that the hat was "good" when they shipped it and became argumentative. He was rude and arrogant like it's impossible for them to make a mistake so I was done with him. I asked to speak with a manager and spoke to Marlon. He assured me that he is a hat connoisseur and they're the best in the Midwest. I told him that his employee was disrespectful and the hat was bent and too small. He apologized and assured me that he would get a new one, stretch it to my size, expedite shipping on Friday the 26th and refund the return shipping cost as soon as we emailed him the receipt. We shipped the hat the same day and emailed him the receipt and tracking #. I called them repeatedly for tracking number for new hat and confirmation of refund but got the run around, "leave us a call back#" no call. I called again, "the girl that does the numbers us not in, I'll text her and call you back" no call. After I called them yet again they finally gave me a tracking# but for a package already delivered somewhere in Ohio, I'm in California. I called back on Monday the 28th, they gave me the right tracking# and said they received the return. Fishy, I'll get to that. I finally get the new "stretched" hat and it has the bend in the exact same spot! Coincidence? The hat still did not fit because it has a flexible wire band internally (to adjust the brim) around the entire hat that doesn't stretch as it doesn't allow the felt material to stretch. He KNEW that all along because I called yet again and told him it still doesn't fit and he said "Yeah the wire band doesn't stretch much." It doesn't stretch at all. SHADY! My wife investigated the ship dates and found that they shipped the second hat on Tuesday the 29th a day AFTER they received the return when he promised me he would ship it as soon as we emailed him confirmation of return. LIAR! Needless to say that it's taken over 2 weeks for them to process the return shipping reimbursement and they just processed it today for an amount LESS than the invoice states. JEEZ! What an experience. These guys have no integrity and no class. Waste of time. I usually shop online at Hats Plus in Chicago, excellent service! Marlon the manager tried to trick me with the same hat I sent back. I'm sending the faulty, defective, not stretched hat back and we'll see how long it'll take for them to refund our money read more

The manager, James, helped me tremendously. I have a XXL hat size so it's hard to get anything cool but I left Mike The Hatter's with 2 great hats. James rolled the brim on one more for me and steamed another one a bit larger for a perfect fit. Huge selection, good prices, and great customer service. read more