John is a great guy. I have used him for years for appliance repair. Our oven went out and I made…read morethe call to Mr. Gilbert. He only comes to Austin on certain days. Great service at a reasonable price. He is not based in Austin but if you are in Spicewood, Marble Falls, Horseshoe Bay or Granite Shoals he is the man. John is a first class fishing guide working Lake Travis and Lake LBJ. That is another story. Check johngilbertfishingguide.com

When you fridge goes out on a Tuesday night and you are trying to find a repair guy go to John…read morefirst. He was able to come out the same day and he worked around our work schedules to get the parts here. Unfortunately it took two trips to get the fridge fixed but that has to deal with our fridge model. Thankfully as a new home owner, you always wonder who to call for appliance repair and now we know

The technician was friendly, knowledgeable, and helped me find the best price for the part I…read moreneeded. I would definitely recommend Top Notch for appliance repair. Most other places would not have helped a customer find the most affordable option.

am giving this company and big thumbs down when i called i said it was a new dishwasher when the…read moreguy comes out and says u need a new motor and we don't do warranty work! that will be 95$ thank you !! all i could say was wow i did tell him and the lady on the phone that i had just purchased this yr!! well hope this review gets reviewed by potential customers to warn y 95$ mistake and i guess they will tell u "we don't do warranty" after the service call !!!

I called for service but Rick mentioned that I was out of his service zone. He then proceeded to…read morewalk me through the steps of unclogging a drain from my speed queen front load washer using FaceTime. Everything he recommended helped and I unclogged the drain! I am blown away by Rick's generosity and kindness to help me free of charge and on a whim. I am so grateful for him.

Took my money for parts he was supposed to order and labor but never returned to do the work…read more One excuse after another. Never got my money back either. $140.

Ron's Appliance responded online very quickly to my initial requests. His questions and…read morestraightforward responses were concise. Ultimately he discovered that a replacement would likely be better than the cost of repairing with unavailable new parts. No actual work performed but my interaction with him does encourage me to do business with him in the future.

So, I mistakenly gave the wrong repair place a high rating. I'll have to go back, find it and…read moredelete it. This is the business that I wanted to boast about. We woke up early and found our refridgerator had stopped working. It's a Samsung Bespoke purchased exactly 2 years prior to me making this call. We had already contacted Samsung and they said they could not do anything without a receipt or delivery proof. We have neither. I called and the Owner answered. I explained what was happening and told him this was a Samsung with what Samsung had told us. He explained that his was a known issue and that I should call Samsung back. He was still willing to come out and look at it and when his very reasonable fee, we were right on the cusp of calling.. But, I decided to call Samsuny myself and the technician was able to direct us on how to get it working once again. This was a $4000 fridge when we bought it so that it was not working already, it was very frustrating. My wonderfuld kudos and high recommendations go out to his business. His personality and willingness to help was outstanding!! I will definitely continue to recommend him and will call him if anything else comes up with any of my appliances! Thank you so much, William!!

I am updating this review. When I came on Yelp and left a review, William the owner, sent me a…read moremessage that I shouldn't have taken the discount claiming I have "taken money and left him a bad review." Let me be VERY clear about he operates. He does not tell you before coming out that he is going to offer you two separate prices. He tells you that it is a $99 fee for him to come out, but if you use his services he applies that to the payment. So once he is there, you are obligated to $99. This is a pretty typical arrangement for appliance repair/maintenance. That was not an issue. Once he arrived and looked at the issue, THAT is when he says, okay this is how much it is. BUT if you leave me a 5 star review I will give it to you for THIS amount. I have shared screenshots of the interactions. Now ALSO I want to be clear that when I agreed to leave a 5 star review, he sent me a link to review him on Google. And I DID leave him a 5 star review there, which I still have not edited at this time. So I 100% did what he directed me to do. How fair is it though that you are roped into a 5 star review for a discount, even if you feel the experience was not worth 5 stars. Who is going to say, well okay, let me just pay you more so I am free to leave an honest review of your service. That is ridiculous. And he mentions something about waiving taxes. If he did that, it was on his own accord. All I said was that if he took $50 off it would not be the quoted amount because the invoice he originally sent was more than $50 over what he said it would be if I left a 5 star review. Reviews are NOT an advertisement. Reviews should be UNBIASED reflections of customers' experiences. And to box customers into 5 star reviews by charging more if they don't leave you 5 stars is VERY dishonest. Customers often rely on reviews when deciding where to do business and spend their money. If I had known this about this company, I would absolutely not have done business with them. So I am sharing this on YELP, because I kept my commitment and left a 5 star Google Review) so that others are able to avoid this experience as well. Oh, and guess what - he was out in March, we are now about 3 months out and my dryer has stopped heating AGAIN because he never actually fixed it properly to begin with. We will of course reach out to another company for service - one that does not pay for their reviews (because let's be honest, that is what he is doing).

I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven…read more(that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to allocate the entire day to stay home. The day before they texted me with a time range, so narrowed it a bit. On the day of the appointment the repair guy called me when he was on his way, which was helpful. The repair guy was very nice but didn't strike me as being terribly knowledgeable about our particular oven. However, he suggested that it needed a software update (which required first connecting the oven to our WiFi). He gave me a phone number to Whirlpool support who could assist in connecting the oven to our WiFi and downloading the update. He barely touched the oven, other than to look at the current software version on the display. But for that helpful little piece of advice about needing a software update I was charged $162.36 by Appliance Express. They could have just told me over the phone, before someone ever came out, to try that solution first. I got the oven connected to our WiFi (I'm a retired IT guy and am very intentionally judicious about what I connect to our home network as I'm very aware of the security and performance/bandwidth implications of connecting devices willy-nilly). Once connected, I had trouble getting the update to install. The repair guy watched for a little while and then left. I called the Whirlpool number and they were very helpful in getting it sorted out (it turned out there was something they had to initiate on their end). After the software update I have had no problems with the appliance (other than I think it's stupid that an oven requires Internet connectivity and software updates to function). So, in the end Appliance Express identified the likely problem so that I was able to take care of it myself, but they charged me $162.36 for that little nugget of information. They could have just suggested over the phone that I try that first before they came out.

When i called for service, i spoke with very knowledgeable experienced employee. After scheduling a…read moreservice appointment for my extended warranty, i received ongoing messages for times and tech arrival. Since they had washer make and model, he brought the right parts. It only took about 15 minutes to repair my 22 year old washer. I would highly recommend Appliance Express. Every business should be so well run and professional. Cyndi in Leander