Some time has passed since this incident, in part because our family has been dealing with the…read moreafter-effects - but it's important to share this because the impact of tow truck operator Tim's actions has stayed with us, and moments of real integrity deserve recognition. Over Labor Day weekend 2025, my son was involved in a very serious accident while towing a horse trailer. A car several lengths ahead of him suddenly stopped on Hwy 126 after missing a turn, and my son made a split-second decision to veer right instead of continuing straight - preventing a much worse outcome and possibly saving lives. Two people thanked my son at the scene for his quick thinking. The driver who caused the accident drove off. My son's truck was totaled, and the horse trailer ended up several feet into the rear of the truck, creating a complex and unsafe recovery. AAA was called, and no drivers were willing to take the job - until Tim stepped in. Tim went far beyond a standard tow. He helped remove the trailer from inside the truck, then towed the vehicle to Bend late on a Friday evening, knowing everything would be closed until Tuesday. When we arrived, there was no after-hours drop-off available. Dispatch told Tim he could leave the truck - and me - there, but he refused. Tim would not leave the truck to be towed by the city, nor would he leave me stranded in an unfamiliar place. He helped find a safe alternative, and I stayed overnight in the damaged truck to protect my son's work tools until we could return with a U-Haul. Even after all of this, Tim went back to where my son was staying with the trailer - in an area with no cell service - just to make sure he knew I was safe. That was care he did not have to give. We tipped Tim generously, but no tip could reflect the integrity, compassion, and humanity he showed. While many people have moved on from the accident, it's something my son still lives with. It brings us comfort to remember that, in the middle of chaos, Tim showed up with heart. Santiam Towing & Recovery should be incredibly proud to have Tim.

Lady on the phone was a delight. So helpful and caring . On November 8, 2024 I was broke down with…read morea bad starter after getting a new battery. They hurried to take great care of this disabled VET. Great people and service. Thank you USAA for connecting us. Mark L.

Needed a large company truck towed from a crowded parking lot and delivered to a local mechanic…read moreshop. The entire experience was flawless and professional; I was truly impressed by the skill of the driver who effortlessly snatched and loaded the vehicle. While it looked like magic watching the entire process the driver definitely knew his trade well. BC Towing quickly responded, took care of the issue, and texted me when the truck was delivered. They will be my go-to for all future towing needs. Thank you so much for making this process painless!

I was made whole, in less than four hours…read more My car was towed recently, by mistake (no fault of BC Towing), and upon the details being exchanged by relevant parties, it was returned to me. I cannot express enough how painless this has been, after the initial shock of my car missing. I was treated with kindness, compassion, and the professionalism.

Hoyt location: The worst work and the slowest work I have…read moreever received!! Had my truck for three and a half weeks and wasn't even fixed completely when I got it back. Took it back and it's been sitting there not touched for two weeks and no one thought to call to tell me there was an issue. Went and picked it up today. A hose was dangling from the underneath. Nice. They told my insurance company it wasn't safe to drive. Then why did they send it home the first time saying all repairs were complete?? I took it back to them because they didn't fix the bumpers or the windows or the running board. My claims officer called them and asked why all of a sudden it wasn't safe? They said that was incorrect information. Super mad! I'll go somewhere else for the rest of the repairs. The office ladies are very nice though, the only positive thing I have to say.

The work itself seems OK, but the shop is very disorganized. I scheduled an appointment for repairs…read more(insurance) about a week and a half in advance, but when I showed up to drop my vehicle off, they didn't seem to be expecting me and told me they'd call back later that day to let me know when to expect my vehicle back (I had earlier been told it would take 2-3 days because the damage was fairly minor). No one returned my call, and when I called back the following day, they told me it would be at least 2 weeks to get my vehicle back. Only after threatening to take my car to another shop, they "fast tracked" me and got it done within the week. To top it off, the woman at the counter does not know how to wear a face mask properly. Needless to say, I won't be returning.

Mr. Robert was great to work with, we had two flat tires, after hitting something in the road. He…read morecame and got the car and us and brought us to Sublimity shop. very pleasant conversation on the way down. did a great and quick job getting the car hooked up and unhooked, quick service/ride to the tire shop. Highly recommend if you ever need a towing service abs you are up by Detroit and have any car problems.

I have used this service in the past and was totally happy with their service...NOT today!!! $218+…read morefor a half mile tow and charging from 16 miles farther away than their website says they are. Totally unacceptable. Opted to go elsewhere. Hiway robbery in my opinion

Martin got me in quickly, had parts on hand that ended up being the incorrect part inside a box…read morelabeled with the right size and he got the right part and finished the job quickly, efficiently and he was very nice and very fair on his prices and didn't charge me or gouge me. I highly recommend this shop they did a great job and I would happily get another service from them. As I am looking to get a few things fixed on my car separate from the service of the past. I've reviewed you twice!! I really need another repair on my serpentine belt and a tuneup, text me or send me a message. I'm serious this time around bc my car seems like she's getting cranky.

Told me a month ago he could fix my car, then proceeded to tell me he found the parts but refused…read moreto order them. Sprung a random deposit on me that was never mentioned in person or text message when addressing the payment for my vehicle repairs. Now is refusing to take any calls or text from me after i was told the parts were ordered for my car. Good luck to anyone that tries to work with him.

Excellent service and very fair prices! I took both of my Mustangs here, and they are very good at…read morediagnosing everything your car needs, good communication, and very fair prices.

Always very honest and fair. I recently told them what Salem Honda wanted to charge for a job. They…read morequoted a third of the price

Manuel has been our mechanic for 2 different vehicles and he listens and also gives advice. He's…read morebeen very helpful, friendly, and personable. He doesn't try and upsell. He finds what's wrong and gets to the point and also has been rather quick on getting our cars repaired so we can get to work. We appreciate his help every time. They are bilingual in Spanish and English.

Had to get my gasket replaced twice because they failed the first time and now I go to change my…read moreoil and there's another leak, along with my transmission which also was "repaired". Don't go here unless you don't want to see your car for three weeks and nothing will be fixed. Also broke my dash and will not replace the side panel and has dodged me for 5 months

I have been taking my vehicles to Lee (owner) since moving to this area in 2022. He is an excellent…read moremechanic with over 40 years experience on seemingly all makes and models of cars and trucks. His shop rates are very reasonable with absolutely no inappropriate labor charges. I think he gives 110% to every job he does, along with standing behind his work and his word. Evan though he doesn't advertise doing body and paint I have seen some of the vehicles he has painted and they all have been beautifully done. These days it is hard to find a "do right" right mechanic but that's what you will find with Lee! Beth Gardner, Gates, Oregon