This shop is not one I've driven by on my regular commute and it's kind of tucked away, but I am SO…read moreglad I took my car here. From the very first phone call, I felt so much relief. Nobody wants to have to have to undo body damage to their car, but when I called and took it in and handed over my keys I felt less stress immediately. Everyone was kind, and Melissa was absolutely amazing. Her communication throughout it all and her quick assessment of what this process would look like helped ease my mind. It was also done SO quickly, and even over a holiday weekend! I was worried about the paint matching and they nailed it. The affected areas look better than before the accident. I hope to never have to get body work done again, but if I ever do, I'm definitely bringing it here.

The experience from first call to service being completed was wonderful. They were able to get me…read morein weeks faster than any and all other places I called. Everyone I spoke to during this process were nothing but kind, patient, and incredibly knowledgeable. The woman who answered the phone was so kind and helpful. Matt kept us up to date and informed every step of the way. He called with updates when he said he would, he was very professional and he was super helpful. Great service and great people, I couldn't be happier with the process because of this place and the people working there, I highly recommend.

Great service. Told me what would happen, able to keep to time estimate, and kept me in formed…read morewith texts at every step. Great work. Got insurance to pay for the whole thing. No out of pocket.

Everyone was very helpful. They had to keep my car longer than originally planned due to additional…read moreparts that had to be ordered. They kept me informed throughout the process. Thanks!

Peter and McKenna were great. They were very patient explaining every detail about how the process…read moreworked (being my first collision repair) also Peter went above and beyond to make sure my repair was done as quick as possible for my upcoming trip . Communication and updates were great. I would definitely recommend and return there if needed . my entire experience was great! Highly recommend !

My experience with Caliber Collision was excellent, I was in an accident and they went above and…read morebeyond to help me through it. they even out a tow truck to me when my insurance was giving me the run around. Customer service was professional and top knotch. They provided me with consistent updates on the progress of my truck from start to finish. I would highly recommend them to anyone needing auto body services.

I had my car taken here for auto body work(collision) pit up on time the 6th was very impressed…read morewith the work they did. Looks brand new!! Whitney is the best and kept me informed through the whole process and even gave me a cupcake for my birthday (on the 16th) I will definitely recommend them to anyone who needs their car fixed..

Received an estimate, a time to complete of 3 days and the promise of updates. Did not receive…read moreupdates, I had to call. Long story very short, the repair took twice as long and the final cost was 38% over the original estimate. I can understand some additional cost, but 38%? Was also quoted $312.50 for an additional service that only a dealer could perform. The final cost was $396.00, also 27% over what I was told. I would not recommend them as you won't get your vehicle back when promised and you can count on the final bill being much higher than originally told. I will not return to them in the future

Mark is a good guy who does good work. He does a great job for a fair price. His staff are polite…read moreand professional. The project was extremely fast which is a huge bonus. His wisdom and expertise is evident by the results. I highly recommend this shop for classics or modern vehicles. Thanks Mark! Services: Body & Trim, Painting

From the owner: Auto body paint & collision repairread more

Pete does amazing work. He takes the time necessary to do a perfect job. We have had him repair…read moremajor and minor damage to our daily vehicles and have always been very happy. The first vehicle he worked on for us was our 1967 Mustang convertible in 1988. The body and paint is still perfect today and the car was has won many trophies. If you give Pete the time he needs, you will be extremely pleased.

The low quote should have been my first tip off, but it wasn't. They told me because the person…read morethat referred me was someone they do a lot of business with, they were going to take care of me. I didn't want to go through my insurance because the repair was only going to cost $100 more than my deductible and I didn't want to chance a rate increase for $100. What they meant was we are going to do shoddy work, make it look good on the outside, and hope you never notice. And I didn't notice... Until I got in an accident and the shop I took my car to then pointed out a few BIG things... Like using galvanized house-type screws to screw my fender back on when the clips were broken. No one ever told me the brackets weren't usable or gave me the option to pay more to have it fixed right... They did ask me if I wanted another little ding fixed, told me they would just charge me time, and I said no. They fixed it anyway, without charge, which was nice. But when I get told by a reputable shop that whoever did the work on my car screwed me over, that's not a good sign. The front fender still won't line up flush and the new shop told me that unless they pulled that fender and replaced it, it never would. I needed to drop my car off the night before my scheduled repair because I was leaving on vacation and they had me leave my car keys in a planter box by the front door. Now it's albany, but that made me really nervous. Nothing happened, luckily. Be careful, you look for cheap and you get cheap. Spend a few bucks more and have it done right.

Another great job from Albany Auto Body. There is just no one else I would trust to work one of my…read morerare cars. With the job quality this shop provides and prices far more reasonable then anyplace I have considered, they are great. The damage repair to my 1958 British roadster is above reproach and well within a reasonable cost. The look better than the day it came off the show room. The present plans are to show it off in the 2015 Albany Veteran's Day parade in 4 days. There less than 100 of these cars left in the world and that is why only Albany Auto body is allowed to touch this car. They have more than earn my gratitude for a job well done.