Matt never emailed or text back an estimate after he was here. I text him a week later to ask him…read morefor the estimate....no response after 3 days.

Matt came was very professional and friendly. I would recommend him to anyone. I am selling my…read morehouse and he steered me in the best direction. A 5 star experience through the whole process.

Don't get me wrong, I love the smell of a campfire...in a campground...near a tent. I'm not a huge…read morefan of the entire fire smelling like a campfire every time we fired up our wood stove. So, we called Village Chimney Sweeps to find out why the stove wasn't drafting as well as it should. Now, there was a little mix-up in what time our appointment was. It got moved up but that seemed to get lost in the shuffle, but I'm not going to count that against the business. Didn't ruin my day and shouldn't ruin theirs. However, if you find they're running late, you might want to call to make sure everyone is on the same page. Once the chimney sweep was here, he was neat, courteous and very good with our curious dog who seemingly was entertaining a career change into chimney sweeping that day. He found an abandoned squirrel's nest in the chimney, took photos and showed them to us. Then, he went to work clearing the clog and left the house just as it was before despite having a bunch of equipment set up and the soot he sucked out. Before he left, he made a few recommendations to consider over the long-term to keep everything working well but didn't put on a hard sell. Even though I hope we don't have to meet under the same circumstances, I wouldn't mind if we did.

Just had an entire gas fireplace built and installed in our condo. Gary and Austin started the…read morebuild from scratch in an open corner in our den. We are very, very happy with the install and service we received from them. They were punctual and also precise with their design and workmanship. Couldn't have asked for more and highly recommend Village Chimney Sweeps in York .

Alex came to my townhome today (during a snowstorm!!) and did a fantastic job cleaning and…read morerepairing my gas fireplace. He even painted both the inside and outside for me!! It looks and works great now. I will be using him for additional work as well (installing a fan in the fireplace). The price was also great. Swell guy overall.

On time, proficient, covered the floor, cleaned upon completion. Good job. The repairman did…read moreeverything I expected.

Horrible company. Not only downright terrible customer service and support, but when you do have a…read morecomplaint and are ignored; they will lie; YES - outright lie after you post about your problem. In my 80 + years; NEVER saw a company openly lie to shift blame onto a customer! Their leadership has to be very remote from everyday issues with customers Readers... ignore my warning of this company at your own High Risk. They will take your money, and clap about ever increasing profits at their company meetings

We had our fireplace cleaned and checked by Ian and Matt B. and were very satisfied with their…read moreservice. They presented themselves in a professional manner and were knowledgeable about our unit. They were also friendly and courteous and finished the job in a reasonable amount of time so I would highly recommend them. Don F.

Jack is one of the best people I know. He is fast, efficient, and cleans up after dirty work. He…read moresold me a Osburn woodstove insert that I can't keep from smoking. If the flue is cold after not running for 2 days it smokes my whole house up until the flue gets warm and draws a draft. I have had Jack out several times and he can't make it work. This woodstove is nearly useless as I can't fill my entire house with acrid smoke every time i let the flue go cold. I have tried everything and am ready to throw out a $7,000 investment.

Fast and professional service. Contacted me within half hour of arrival.Priced right. Highly…read morerecommended!

Dan Neisser came out and scoped the chimney to our one fireplace. Dan's scope showed in real-time…read moreany deficiencies in the chimney. A few days later we received a very reasonable quote to repair the chimney. We had another quote for more than 2x the price Dan quoted us, which we knew was ridiculously inflated. Dan and his helper were very professional. They took great care to protect our floors and furniture from the dirt that comes with a major repair. They answered any and all questions, reviewed the work they were going to do, and showed us the finished work. We are so happy with our experience with Phoenix Chimney Service.

From the owner: We are a family owned business here at Phoenix Chimney Service our goal is to ensure the safety of…read moreour customers. All of our techs are CSIA certified and we are equipped to handle all jobs big or small. Some of our services are Relines, rebuilds , restoration, wood stove installation and Chimneys sweeping .

Great Service - even after the sale! Walter came out to give me a quote on installing a stainless…read moresteel chimney liner in my 123-year-old house. Oksana kept me apprised of the date of installation and ETA. They were on-time, and polite, took photos of the materials and final installation on the roof and hook-up in the basement, and sent them to me. That evening the boiler never came back on so I texted the installer (Walter's son) and he put me on a Facetime call to help me find the switch. When that didn't work he called Walter to report the problem and then let me know that Walter would be here in about 45 minutes ... they wanted to be sure I had heat overnight. Walter arrived at 9:15pm and quickly rectified the problem by finding the "reset" switch. The boiler immediately started up. Within two hours I was blown away by how quickly my old 2-story house had gotten toasty warm!! I've put a lot of money into repairs in this house but this investment showed an immediate improvement in energy efficiency! Thank you for a great job!

Honest and Reliable. After inspecting my chimney, Walter said it didn't need cleaned. No charge for…read morethe visit. Nice to find honest business owners!