My Grandma used Tire Tread services recently. She has been a loyal customer for the past 40+ years,…read moreand I have never once heard her complain about how they treated her before this most recent visit. I am not sure who "Danny" is that works there, but he embarrassed my sweet Grandma so unacceptably on multiple occasions, I would be surprised if she ever felt comfortable or safe using their services again. He tried to take advantage of her by quoting her over $800 for a $250 auto part. When she tried to question it and advocate for herself, he put her on blast and argued with her, causing a scene in front of multiple other customers. Now, I don't typically give negative reviews, I love supporting local businesses, but when I hear that an innocent person was taken advantage of by a supposedly "specialized professional", I find it severely disconcerting. We are supposed to be able to trust these individuals to take care of our loved ones by providing the best care possible for their automobiles and make them safe and reliable to drive. At the very least, I would have expected my Grandma to have been treated respectfully and professionally. I was shocked to hear otherwise. I won't encourage others to avoid this business just because my Grandma was victimized by a single employee, but I do hope that a certain level of accountability will be maintained within their staff moving forward.

These guys are top notch. Ordered a new lawn tractor tire and got a call the next day it was in…read more Dropped off the flat and waiting an hour got a call it was ready for pickup. This is my new Tire shop.

UPDATE 2020 THERES AN ALL NEW TEAM HERE AND THEY ARE awesome…read morenow. OLD 2018 REVIEW Took my car here for a diagnostic and some brake work. My car is on its last legs, so I know they can't fix everything. Interesting part is they charged me $220+ (that's after they refunded $80) and I had to take it to another place only for them to tell me I need an alignment and rotation and balance. They will say that it was all labor, the only work they did which is questionable is they supposedly replace my emergency break. Where are the parts they took off my car, they never even offered to show them to me.

I recently visited Little Tire Company with a few questions regarding work that had been performed…read moreand to puck up and pay for my vehicle and unfortunately the customer service left a lot to be desired. When I walked in, I expected a professional and welcoming environment. Instead, I was met with an attitude that made me feel as though my questions were an inconvenience. The young employee behind the counter seemed far more interested in his cell phone than engaging with a customer who was simply seeking clarification about services provided. Rather than taking the time to answer questions courteously, his demeanor came across as dismissive and uninterested. What stood out most was the contrast between the level of customer service I expected and what I experienced. A customer should never feel like they are bothering staff by asking reasonable questions about work they have paid for. Professionalism, communication, and respect are just as important as the work being performed, and unfortunately those qualities were lacking during my visit. I also couldn't help but notice that the shop appeared much quieter than I remember it being in years past. Seeing employees sitting in the bays and on their phones while receiving such a cold reception only reinforced my impression that customer service is no longer a priority. I hope management takes this feedback seriously. A more welcoming attitude and a greater focus on customer interactions would go a long way toward improving the overall experience.

Mario was the best! Replaced my TPMS sensors and reprogrammed my system. Will definitely use…read morethis business when I need new tires or alignments on any of my vehicles.

RNR is a throwback to when customer service was at its best. I've been a loyal customer for over 5…read moreyears Over the years, and through several vehicles, the staff has always been attentive, efficient, and very knowledgeable.

Amazing service definitely! I will be coming back soon.Thank you again! I just moved to the area…read moreand this is my place to visit when car issues.

We got a flat tire on Carl D Silver Pkwy this evening at 5 pm. Pulled into NTB and the crew took…read morecare of us. Turns out we had two nails on the inside wall of the tire causing it to go completely flat. They had the tire in stock and put the car on the lift and did the work right away. A big shout out to Jonathan and the rest of the guys for helping two senior citizen women in a serious situation. Thank you for your help tonight!

Our trusted repair shop and state inspections! It seems like other shops are using the state…read moreinspection to drive profit (fail items to get you to spend money on repairs) but not ATA! They're very honest and trustworthy. Would highly recommend!

I've only lived in Fredericksburg for about 2 years. ATA is my always my first choice! I've…read moreactually been genuinely disappointed when they don't provide certain services that I needed fixed on my car because I have SO much trust for them. ATA has had multiple opportunities to get over on me in terms of payment and pricing but have always chosen to be upfront and honest. To be more clear, they quoted me close to $700 once and we told them to go ahead and do the repairs, in less than an hour they called me saying my car was finished and that they made a mistake, ending the conversation by letting me know it would only be a little over $100.

This review is for the Baltimore location…read more I recently hit a curb with my car and need some curb rash repaired. I called Wheels On Site because they come to your house. I called and made an appointment for only two days away. The representative called me the day of the appointment when he was on his way. He arrived, removed the damage wheel and repaired it in my driveway. He painted the entire wheel so it wouldn't look patched. He did an excellent job. I can't find on the wheel where the damage was. He was pleasant to deal with and the whole process was first rate. I highly recommend Wheels On Site. Ken W.

Beautiful job fixing wheel scratch on Toyota Rav4 by Chris. Looks brand new! Very polite and…read moreprofessional. He even worked in the drizzle. Took about 60-90 mins.

Wow just got off phone with someone , wanted a full synthetic oilchange , including 5…read more quarts , my truck takes 6 quarts,they want to charge 33.50 cents extra for the 1 quart extra plus oilfilter $$$$101.00 mind the special is $$$ 59.95...........ripooffs at best , i told the lady no wonder you all have bad reviews ............Id never take my vehicle here..............

Jessica is fantastic. She is customer-focused, knowledgeable, professional and courteous.read more