This company has assisted us a couple of times this year. Our old furnace went to its final resting…read moreplace after 20 year run, just a few days before Christmas. Thankfully, we had a new system installed the very next day, and we are grateful for all the help they provided with the financing.

Jesse was right on time, on a Sunday with a smile on his face!! Excellent service and…read moreprofessionalism. We will definitely be using him again in the future!

was quoted that there would be a charge for emergency service on weekend which was very steep. was…read moreNOT told there would be any additional charges. After the service person was here for 15 minutes max he left and said that a charge would come via email. He never mentioned additional charges. we got the email invoice and was charged more than $200 for his untangling a chain. we called to dispute this charge and were told too bad. They agreed that they never mentioned additional charges beyond the quoted $350 when we spoke. They started yelling about how long it took to get here fighting traffic even though they arrived within a half hour of our original call. Very disappointing that we were charged $555 for 15 minutes work. I do not recommend this company. Was paying invoice and was told the cc service charge was 4% even though service person said it was 3%. Scam.

Okay - venting... I called a few companies for an annual contract for my heater & a/c. Since…read morethey're less than 3 years old, I just wanted a cursory check & filter cleaning for the a/c in the spring & the furnace in the fall. I decided to go with TLC, a small, local company rather than a large business. I spoke to Patty at TLC last April and was quoted a price for what I thought (since I asked for annual contract pricing) was for 2 visits and a lower price should I need any additional service. The a/c check went fine and I paid $325 thinking it was for an annual contract. Yesterday was my furnace check. I called at 10am and was told a service person would be here by 12:30-1:00. Well...it was after 2:00. No big deal. Sean cleaned the filter & checked my gas fireplace (2 years old). It took about 1/2 hour. He then asked me for $325. I couldn't speak. From my spring phone call with TLC, I thought I had an "annual" contract that included the spring & fall visits for a total of $325 - not $650!!! Totally outrageous. $325 for 1/2 hour?!? I could have done this work myself. Live & learn. Oh - when I looked at the contract emailed to me in the spring, it had expired, so I couldn't even review the original paperwork. Make sure you get the contract mailed to you. Don't let TLC rip you off. And Sean (service guy) even solicited side jobs for himself, saying he moves outdoor furniture for TLC customers and helps with small jobs. No thanks! I work hard and am so upset with having to pay so much for such a small job. It's crazy.

Herb arrived on time and fixed my AC unit in a timely manner and at a great price. Highly recommend.read more

I called him several times and he couldn't be bothered to return my call, even just to tell me he…read morewas too busy to do my job.

I had two technicians Brian and Ariel and they both did a wonder job servicing my splits. I…read moreappreciate their attention to detail by cleaning and servicing the ENTIRE unit. they were courteous, and left no clutter. very friendly and respectful. this is the second time I used them for maintenanc and I recommend this company without reservation.

they have been going down hill since clay sold, most of the techs left, all rookies that do not…read moreknow what they are doing. never answer phone it goes to the answering service, terrible corporate stuff, nobody cares

we have been blessed to know Pat from Grace Mechanical. We live out of state and Pat has always…read moreprovided superior and affordable service . Hands down there's no one like him. He's simply the best . Debra and Dom R

Unreachable, Broken Promises, Subpar Work…read more I hired Pat from Grace Mechanical through my contractor last year for plumbing work. Despite having a clear scope and agreement, the contractor's delays meant that one item was left incomplete. We paid approximately $5k for the services rendered and agreed to complete the remaining item this summer. While most of the work was satisfactory, Pat failed to properly seal my sink drainage during a conversion from two drains to one. As a result, water and food shoot up from the drain when I use the garbage disposal. This year, I've reached out to Pat almost daily via call or text for over a month. He rarely answers the phone and occasionally responds with vague promises to call back, which he never fulfills. He contacted me once, stating he needed to check his calendar and would call back to schedule a time. That was weeks ago, and I haven't heard from him since. I've attached proof of the shoddy sink drain work and examples of the unprofessional communication I've experienced. As a paying client, this treatment is unacceptable and highly unprofessional.

On the coldest day of the year (so far) my heat quit... I did not expect to be back up and running…read morefor a few days at least, so I made preparations and called Mac's Heating & Cooling. To my absolute surprise, Joe said he would be there within 2 hours. When he arrived, my problem was diagnosed in 10 minutes. Joe gave me the options he could accommodate; we talked about them and the payment options available, and he got to work immediately. I had heat again before my baby girl's bedtime! Joe and his assistant were clean, quiet and thorough. He exceeded my expectations in every way. I would recommend Mac's for any emergency OR routine maintenance. He's earned a customer-for-life in me.

very pleased with the service I received. in no time my heater was up and running. Great…read morerecommendations also to keep it running well. l recommend them highly and would call them again. I believe I received excellent and value with my service call.

Cannot say enough good things about Ambient Comfort. I have dealt with them for over ten years…read morewith HVAC for commercial sites I am involved with and my own home, without issue. Recently a heat wave pushed my central AC to the brink, my home maintained a balmy 80 to 82 degrees. I attributed it to the ac being old and temperatures near 100. (truth be told we have been contemplating a new unit) After two brutal days of this, I called their service department. Now we are in a heat wave, I know they are busy, but they showed up within 24 hours. The office actually diagnosed the issue on my initial call, more on that later. I was given a window for the service call. The technician texted me they were enroute and the text had the technicians name and picture. 5 minutes after the text, the technician calls me to discuss the issue and talk to me about what they had on file about my ac as I have two units. In short he was saving time on site by getting the background so they could get right to work upon their arrival. They gave me an ETA and once on site they hit the ground running. Within 20 minutes, the issue was found, which is exactly what the office told me was the likely cause. You may think this story sounds like a normal repair call, but it had 5 star attributes. The company was on point with their appointment time, they contacted me twice within 1/2 hour of the appointment time to let me know they were on their way and to discuss my issue. The technicians pulled up in a labeled Ambient Comfort service vehicle and both technicians wore company branded apparel. At no point did it appear that this company was anything less then professional. Their iPad documented their site findings and photographed aspects of the system. I compare this to some business that pull up in an unbranded truck or a truck that looks like it was lucky to be road worthy. It doesn't sound like much but when you want a company to show up, you want to ensure their vehicles and equipment are functional. Cost was reasonable, and somewhat priceless considering the situation. Truth be told I expected when I called to be told that they are days away from showing up, their 24 hour repair was much appreciated.

Ambient Comfort's services came along with the newly-remodeled house we bought less than two years…read moreago. All this time, we've been purchasing "Gold Membership" service contracts from them for our approx. two-year-old HVAC system. Ambient had just done a regularly scheduled service call two months ago and certified our AC ready for summer. Midday, during last weekend 's heatwave, we couldn't get the house lower than 77°. We called Ambient and they sent out a serviceman. He checked out our system for two hours and said everything looked okay to him and Ambient charged us $180 for his visit on top of our $200 Gold Service Membership contract fee. The next two days, the air conditioner was doing the same thing during the afternoon hours, even though the outside temperature had dropped by 20 degrees. The house was uncomfortably warm and it's a small house. The fairly new AC should have been able to handle it. We called Ambient back and told them that we were still having the same issue and they told us that our air conditioner is "doing the best that it can and that it's typical in this heat for an air conditioner to stick in the mid to upper 70s range and that there's nothing wrong with our system." What!? When we told them that none of our neighbor's air conditioners were doing that, and that we've never experienced that in any other home during any heatwave ever, during 40 years of home ownership, they called back to say that they were canceling our contract, returning our money, and didn't want our business anymore. No problem. There are plenty of other HVAC businesses around who we're sure would appreciate our cash. Moving on. Heads up. We definitely DO NOT recommend Ambient Comfort!

Mr. Kerner has serviced our heater twice (unrelated problems) this winter. Very happy with his…read moreservice. Prompt response to calls and quick service. Thorough and knowledgeable. Explained issues when repairs were complete. Service fees very reasonable. Highly recommended. Barry, Woodbine, NJ