Saw the top post was a 1 star which shocked me. I came out of Covid and had my dentist office close…read moreon me. So I took the first appointment that I could get at Gentle Dental which is now Great Hill Dental in Needham. They immediately ripped me off and told me I had to get a crown when it wasn't actually needed. You go into a dental office and expect them to be honest with what your need for care. This wasn't the case. I then went to Failla & DeFrancesco Family Dentistry and had my charts sent over. They told me based on my charts, the crown wasn't actually needed. I could have had a filling done. And for a fraction of the cost. I've been going there ever since. Never an issue. Very professional. The people are nice. They don't try to rip you off. It's the kind of place that people should be going to.

Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

I'm a longtime patient and have always received professional and timely service both at the front…read moredesk and in the chair. highly recommended!

As have been my past experiences, thoroughly professional services from Dr Piskor and his staff. I…read morehave been his patient for decades and am basically a very critical individual. I make an effort to commute from Cambridge to Lexington because of the quality of his work.

The dentist seems ok. I only met him once. His staff, in my opinion, is a mess. They could not…read moreget out of their way in order to do their job. We had to leave and find another dentist.

Dr. Pallotta took over this practice. He's a great guy, but unfortunately the practice has…read moreslowly declined with frequent staff turnover and front desk issues. Plus the office itself is cramped and there is no parking. Can't recommend.

We love the doctors and staff at Lexington Dental Associates! It's always been a warm and…read morewelcoming environment, wouldn't go anywhere else!

This is an excellent practice for the whole family. We have been coming here for three generations…read more Dr Ryan and his associates are top in the field and care about their patients. Always friendly and always on time with very comfortable accommodations.

wonderful experience at that dentist. kind professional and skilled…read morei will receive all my dental care here from now on

Rachel and Dr Langston I by far the best dental team I've ever had in my life. They are so funny…read moreand just so chill I think it just changes the Dentistry game in there. And that's not to say anything about the people that have been doing this for so long but changing the dynamic and the dentist office actually doesn't make it so terrible to want to go to. I'm not sure if they do Children's Dentistry but if they did this will definitely be a place that I would want to take my kids don't make kids aren't kids anymore because if they're that caring with me I can only imagine what they are to their little patients. I don't see myself ever seeing another dentist office again

I discovered Dentplant and Dr. Brendan in Somerville about 10 years ago And I am very glad that I…read moredid. Through the years they have taken good care of my teeth. I only regret that I did not take better care of them myself when I was younger. Some of the things they have done for me: cleanings , cavity repair, tooth restoration, crowns and dental implants. I have always been completely happy with their work, their friendliness and professionalism. This is true for everyone including office personal. I like these people and I think you will too. Larry

This will teach me to check the age of reviews before going somewhere. They ran over half an hour…read morelate first thing in the morning, and the technician who did my intake hadn't read any of the forms I filled out beforehand. That meant that I had to waste *more* time going through my history. Worryingly, the technician initially misrecorded multiple of my medications in dosage and name, not great for medical records. Zero signs of PPE in the office, none of the equipment was wrapped in plastic (dangerous since they were exposing myself and others to bodily fluids when taking X-rays in this way) and the 20 year-old X-ray machine looked especially poorly maintained. Left my skin tingling. Speaking of which, I had to pay +$100 for X-rays that were in no way necessary to what I was there for, I guess just padding the bill? The doctor himself was...fine, I guess. Wore his mask below his nose and told me nothing that I didn't already know about my condition. I will say he did provide me a pretty accurate estimate of how much my potential surgery would cost-except my insurance provider then gave me a different number that was almost $1,000 cheaper! Don't walk, run away from this office. Pretty bummed out because I think they provide care to underserved communities and I wish the standards were higher.

Regarding dentistry, he and his staff are okay. No, it's not good, just ok. However, there is a big…read moreproblem with billing along with shady billing practices. For example, they bill for two cleaning on the same day. This is outright fraud.

I had a regular cleaning with Dr. Tom. He rushed and was impatient. I bled a lot and he didn't…read moreplace the suction cup at the right place. As a result, I swallowed much blood and it was a terrible experience. After the cleaning, while exhausted, I still thanked Dr. Tom as I understand things could happen. Unfortunately, he started blaming me for not taking care of myself seriously (which is not true). From my perspective, he was just trying to shift the blame even though I was trying to be polite and reasonable. I hope if anyone reads this, you might want to consider other dentists. At least, my family and I will not go back anymore.

Dr. Brenda Nishimura is one of the best dentists I have ever had. She is thorough and skilled and…read moreshe completely stands behind her work. A couple of years ago I foolishly bit into a piece of hard candy and broke off a repair she did and Dr. Nishimura fixed the tooth again for free. She has a state of the art Cerec machine too and I have had her do both filling and crowns for me, always done perfectly well and without pain too. She is very attentive to her patients' comfort. Her staff is excellent too - Both Emily and Donna are superb hygienists who also do thorough and exceptional work while being sensitive to patient comfort. The office administrator Casey is delightful to work with as well. My wife and I have gone to Dr. Nishimura for almost eight years now and I would highly recommend her for anyone looking for a new dentist. As strange as it may sound, I actually look forward to my dental appointments.

Don't let the friendly staff fool you. When I started as a new patient, the patient billing…read morecoordinator was very helpful and communicated regularly. Trying every which way to find another benefit code they could use to pay for things. But all the communications stopped after tapping out my dental benefits it all stopped. I felt like just a piggy bank for them. Don't go to Dr. Nishimura if you want a dentist that listens, truly listens to your concerns. She'll patronize you and and be dismissive and do what she wants anyways despite your concerns. But it's worse than bed side manor. I stopped going after she left my teeth in worse condition than when I started. I went to two other dentists since then and both told me it would cost over $20K in braces and other dental work to fix it. I have been so bummed about dentist and afraid to go to any more. Run, don't walk, from this place. You have been warned.