I just wanted to give a HUGE shout out to Mentor Pro Hardware! They are extremely reliable,…read moreprofessional, dependable and treat you with much kindness - exactly what small businesses need to be in this day. Yesterday, I was greeted as I walked in with a broken screen that I had waited nearly 3 weeks (after being processed less than a day) to be fixed from Ace Burger Hardware. I was immediately taken care of and less than 24 hours later, I was called to be told it was fixed. It was fixed to perfection! Thank you so much Mentor Pro Hardware, I will be back time and time again!

This store is always a pleasure to go to, the owners are friendly & helpful. Joe does the little…read moreextra things to make the task you dreaded much easier. Much better than going to a big box store that has employees that don't have the hands on knowledge.

This ace hardware might have the best customer service I have experienced. Staff is always so…read moreattentive on the floor greeting customers and asking what they are looking for to avoid wasted time searching the store. Especially today with most stores having staff distracted on phones and the customer having to approach first this is not the case here. Ace's staff is ready to help!

I can't stand this hardware store and vow never to return. Some of us enjoy the hardware shopping…read moreexperience but they jump on you before you can even begin to look. They used to have pleasant and knowledgeable young people manning the aisles but now it's just a bunch of grumpy old men. I can't even comment on the selection or value because I can never look around at my leisure. The quart of Benjamin Moore paint they mixed for me last year did not come close to the color already on my wall. So sorry I feel this way since I'm a believer in supporting local small businesses but I'm afraid I'll be going to the big box stores exclusively going forward.

My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!

I absolutely love this place. I'll start out with my one gripe - which is their hours that they are…read moreopen. They're not really convenient they close early on Saturday and I don't believe they're open on Sunday. However everyone there knows where everything is, they have helpful hints and suggestions, and they're willing to negotiate sometimes even cut you a deal. Now places like Lowes and Home Depot also have a place but if you need something quick without going into a monster store without waiting in line and even when I hear the cashier make a joker too, Crile Road hardware is where you want to be

The day after x-mas, I drove to this store in order to have a piece of glass cut for a picture…read moreframe that I built for a customer of mine. I had always wondered why the parking lot was always empty and after my first and final visit, I know why! I was met by a very short, older man who had a very bad attitude. I told him that I needed a piece of glass cut for my picture frame and he sort of grunted and extended his hand towards the frame, so I handed it to him. He proceeded to grab it by one corner while dragging the opposite corner on the floor. I immediately asked him: "PLEASE, do not drag my frame on the floor, it is for a customer of mine" to which he gave me a sideways look and stormed off towards the back of the store. I followed him and took a few steps back into the room that he took my frame, just far enough to peek around the corner and see him toss the frame onto the workbench without taking any precautions to protect it. He looked at me and told me to leave the area and I did. After about 15 minutes, he brings the frame out with no glass in it, stating that he was unable to cut a piece of glass to the dimensions of the frame and he told me what he got when he measured it and those measurements were nowhere close to the required dimensions. Afterall, I know what the dimensions are since I BUILT THAT FRAME! While I was waiting, there was a pregnant girl spreading epoxy onto an old dirty tree stump. I am not sure about who manages that place but to allow a pregnant person to handle and breathe in those chemicals, is totally and completely irresponsible. I ended up taking my frame to Joughins hardware on State St. in Painesville and they actually knew how to cut a piece of glass, unlike the "little person" that didn't know how to, at Crile hardware, it fit perfectly and it was cut from a standard sheet of double strength glass. If you want a professional and knowledgeable staff to deal with in the hardware business, go to Joughins and don't waste your time at Crile road. After repairing the damage done to the frame that was caused by the "little person" at Crile road, I finally delivered the frame to my customer and he was very happy.

New to the area we used to use the Lowe's in Willoughby, but this one's just closer. Staff was…read moreextremely friendly when above and beyond what they needed to do they even helped me load all of my lumber when they really didn't have to nothing bad to say thank you for the veteran parking by the way.

I bought a convection oven less than a month ago and it hasn't worked correctly. They will only let…read moreyou return it for 48 hours. Be aware of this. It has been a bad experience. I don't want my new oven to need repaired less than 30 days after purchase. Every person I talked to was very rude. No help.

I was in an isle ALL by myself for 10 minutes + ......sweating in my mask so i took it off while I…read morewas staring at the mess of fitting etc. in a MINUITE all of the sudden a EAGER employee appeared from nowhere wanting to help? and then of course hit me with the mask issue.....really, security called you cuz i dropped my mask? Had I known i would have assistance in a NY second I would have lower it in garden, where no was to be found, or lumber where i walked up and down the isles 3 times looking for help ?

I ordered a washer, dryer and 2 pedestals=$2,192. When the delivery company, Neliza Last Mile…read moreInc.,Nick specifically, removed the 2 old pedestals that I told him I wanted to keep. I called him within 15 minutes of him leaving my house and he never returned my call. Many texts emails and phone calls to the delivery company and Menards. Wednesday in an email to corporate office they told me to contact delivery company...I have Einstein, they will not communicate! Menards cares NOTHING about their customer service! Today I contact the insurance claims department, Menard or Neliza Last Mile owes our agreed upon $200!!!

Went there the suggestion of my plumber, and there were several people in the showroom and not one…read moreperson said hello. No one asked if they could help me... What I was looking for... I was completely ignored. Customer Service is definitely not their forte! I did get some good ideas of what I'm looking for, but I will not be buying from them

I've been into several of their stores and always had a good time chatting with the employees. They…read moreknow their stuff. Recently stopped into the new shop in Macedonia and was amazed at how well it was laid out. The guys there were helpful. They have free hot dogs too! What else do you want?!