This is pathetic. It's a Saturday night, and they have 5 people working and a line out into the street. If the workers aren't standing in the corner texting, they are just standing around doing absolutely nothing. All these girls are playing around with their hair and immediately touch people's food after. One of the male employees is sitting in the corner. He's been making waffles for 45 minutes straight. One of the girls has AirPods in. Their hair isn't even fully pulled back. The store is also a mess! Trash everywhere! Would not recommend. read more

Unfortunately, cannot review the ice cream so the one star is for customer service. Read about the ice cream while visiting and was very excited to try it. Came out of our way to visit the store. Arrived at 10:10 PM knowing they close at 11 PM and the doors were locked. Several others trying to get in as well. We called while walking back to the car to confirm what time they close and she said "10:50" so we walked back (arrived at 10:15pm to try again) but still did not unlock the door and just made awkward eye contact while standing behind the counter at the people trying to get in. Very strange and disappointing. read more

If you're looking for a unique take on ice cream this is your place. The nitrogen ice cream is sooo creamy! They have toppings that pair nicely with each ice cream flavor. The ice cream is not overly poweringly sweet which is perfect for all the sweet toppings. The bubble cone makes it a little more savory, so delicious. Definitely a great photo for that Insta story or snapchat! read more

Milkcraft - Vietnamese coffee with Nutella (left) - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

We have been to several locations and the New Haven is by far the worse. The staff working on 1/14/24 were extremely rude. We ordered our ice cream and after paying we were told it would be about a 10 minute wait. No problem! We then asked to use the restroom, the woman behind the counter responded "ummmmm, no." So we respected that and asked if it would be okay if we popped out to the local restaurant next door to use the restroom and she said "not really, you need to be back in a timely manor or we will give your ice cream away." My husband stayed at Milk craft so I could run across the street to use the restroom. Once I arrived back our ice cream was ready and 3 people proceeded to use their bathroom. Another patron asked if he could use the bathroom to a 2nd employee and she also responded no. That customer also said he saw several people use the bathroom and she informed us "they weren't supposed to." There is no consistency in the way this place is run. The staff was rude to the kind customers and didn't stop anyone from using the bathrooms whatsoever unless you were kind enough to ask to use them. We love coming here for a sweet treat but the staff's attitude made us not want to come back. I know many people say that and the staff definitely does not care whether or not we return but they are the sole reason we won't be back. read more

We have been to Milkcraft a couple of times and each time it has been a solid experience. It's a very clean shop with some seating. It's fun because they make the ice cream in front of you (so no sampling) as you order it. It's super filling so unless you have a large appetite, this is the perfect place to share! We've never had a problem with service or waiting a long amount of time. It is a bit pricier but being in a city, it's somewhat expected. Be prepared to look for street parking. read more

Milkcraft - S'mores Ice cream - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

I had the best experience at milkcraft today! The ladies were so sweet and kind to me and my friend. It was my friend and I's first time being here and the ladies were more than happy to explain everything to us! The ice cream was great and the music was a good vibe!! I feel so bad because there was no online tip option and the ladies really deserved it! It was also very hot in the building and it didn't feel like there was any air-conditioning on, so I hope the workers are able to stay cool especially in this hot summer weather! Overall it was a great experience and I will definitely be coming back! read more

I'm not exactly sure what the hype is about regarding Milkcraft (I'm hating because I'm lactose intolerant) but I wanted to get my nephew ice cream so we popped in here. The young lady behind the counter was pleasant and took our order quickly. We just got him a regular chocolate ice cream as a few items they had were not available. Although it took a while for us to get the ice cream (they have a whole process in how it's made), he really enjoyed it. As far as their precautionary measures, they enforce social distancing, staff wear masks and gloves, they don't allow anyone to dine inside and they limit the number of people in the creamery at a time. read more

Wow. I almost paid $10 for a single scoop in a waffle cone. I was torn between 3-stars vs 4-stars, but I ended up giving 4-stars for a few reasons. First, there was clear communication about the fact that making a waffle cone would take a few minutes. Second, the cookie butter blue is literally blue, but it also tastes what I imagine 'blue' would taste like. Don't judge, it's my favorite color. I like it. Finally, I still haven't eaten dinner because Milkcraft was my dinner. It was a pretty hefty amount of ice cream. It could have been 3-stars mostly because Arethusa is less than a 3 minute walk away. Milkcraft is great, but it exists in a fiercely competitive ice cream scene in New Haven and it appears ice cream is going through what pizza did here many years ago. read more

Place is busy but really disorganised. Rarely a line, but two of our four orders took almost 25 minutes last night after being told "the waffle cones will take 10 minutes." The manager seemed nice but in over his head, and the place was dirty--stuff on the tables, floor sticky, just really needs a thorough cleaning. After the entire ordeal the ice cream was nothing special. Would have been one star except the manager refunded two of our waffle cones because of the wait. read more

I finally had some time to get over here and see these Insta-worthy cones in person. It definitely takes some time making a quick stop nearly impossible. Almost always a line and at times straight out of the door of the shop. The day I was there was no exception. It was about 40 minutes until I got to the counter to place my order. This is due to a combination of the popularity of this spot and also the effort to create these concoctions. Although I had all this time to think about it, I struggled to make a choice between a few. I committed to the Bourbon Breakfast though, in a bubble cone of course. It does contain alcohol. Not overwhelming, but you now that it is there. Despite all of the work and effort, I was not wowed though. I thought it was ok and was actually disappointed my bubble cone was cone. For some reason, I was envisioning it to be warm and a little crispy. Not sure if this is also because they were so busy and they needed to keep them pre-made. This was all after waiting almost an hour in total for my single scoop as well. The staff were working so hard though and that equipment with the liquid nitrogen is no small feat. Although I may not be running back any time soon, I respect the hard work for what they are all putting out. read more

Some of the best ice cream we've ever had! We enjoy going around and trying different desserts from all over. Top of the line here in New Haven! read more

Milkcraft - Campfire Ice Cream - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

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Popularity waxes and wanes. Fads fade, some slowly others quickly. Milkcraft seems to be fading slowing. On our most recent visit, the store was hot, humid and uncomfortable. Only one staffer present who seemed overwhelmed by the patronage. Tables, chairs and floor were sticky. Aggressive homeless panhandling inside the store when we visited. The whole place needs a deep clean. Ice cream was ok, too. Melted quickly given the atmosphere inside the store. read more

Oh my goodness! Literally were my first words when this beauty landed into my hands This has got to be one of my new favorite spots in New Haven! I order the S'mores flavored ice cream topped over a Red Velvet Cone and I tell you...it looked so good I couldn't even tell if it was REAL?! I'm shook! Ahaha The flavored bursted in my mouth and I found myself indulging in it so much I would be saying "Oh my Goodness" through every bite. The ice cream was churned on the spot! From liquid goodness to the frozen fluff. Might I say whoever decorated my cone is an amazing food artist! I'm definitely coming back! You have to Treat yourself! read more

Milkcraft - Smores Ice cream on top of a Red Velvet waffle cone - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

Only reason to go to this place was the hydrogen ice cream and they got rid of that. Employees are clueless and ice cream is blah. No reason to go to this place. It rapidly went from a trendy concept to a place without a purpose. read more

Delicious ice cream made with nitrogen. It's just super creamy ice cream. I ordered bourbon breakfast which was tasty with a tiny hint of bourbon topped with cornflakes. 1 cup was almost $7 with tip. Really rich and delicious. Parking stinks though. read more

Milkcraft - Wall mural - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

An ice cold yummy surprise during the hottest summer on record. I'm glad they're open. This place has great artwork and a very NYC theme inside with the subway tiles and varied styles with the antique ceiling and modern seating. Most importantly the ice cream is great. They have a variety of specialty flavors. Cant remember what I got but it had corn flakes on top which was fun. You can't eat inside right now due to covid but the neighborhood is still a beautiful walk. I think it was slightly pricy but the flavor varieties are worth it. read more

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Four stars that could be a five star review of delicious ice cream in warm soft waffle cones if only there was again motivated staff to keep a restaurant clean! We found parking with no issue, which is amazing since that is always a hit or miss in New Haven. The store is the same as it's predecessor location in Fairfield offering the same delicious ice cream frozen and whipped up in front of you as well as on a bubble waffle cone made to order. Rich, creamy, dreamy ice cream. The store was gross sticky tables, trash, floor dirty, even the counters near the ice cream set up were gross looking. The manager just needs to set some expectations that the young staff will follow, then for sure 5 star ice cream read more

Milkcraft - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

Did we catch them on a bad night? Heard good things so we came to check it out. Waited forever for our order; two one scoop servings. One finally came out and the other one didn't so we had to ask for our order. Other people before us never received their order. People who just walked in got their order. Overpriced ice cream. Don't waste your time or money. Plenty of ice cream places out there. Needless to say we won't be back read more

My family and I came here out of curiosity as people we know had tried Milkcraft ice cream and said they really enjoyed it. When we arrived there was quite a line up but the line up moved quickly. There are 14 flavours of handcrafted ice cream made with the use of liquid nitrogen. A single scoop is $4.95, $6.95 for a double scoop, and $8.95 for triple scoop but they must all be the same flavour of ice cream otherwise you get charged for single scoops for each of the different flavours. Hong Kong style waffles are an additional $4.95. The texture of the ice cream is custardy and has a characteristic pull or stretch quality. Our family got the following flavours: strawberry sorbet, toasted almond butter, Vietnamese coffee, and choco de leche. Of those flavours, I enjoyed the Vietnamese coffee as it had a strong coffee flavour and was the least sweet of the ice creams we ordered. Choco de leche had a rich chocolate flavour but was very sweet. Also I found the salt topping to be excessive. I liked the crunch of the Marcona almond topping on the toasted almond butter ice cream but would probably find it quite sweet if I had more than a couple of bites. Overall all of the flavours were overly sweet for my taste. Milkcraft is very instagrammable and worth trying at least once as it offers a unique option for Hong Kong style bubble waffles and made to order liquid nitrogen ice cream. But as for me, my preference is still for Arethusa's ice cream when I'm in New Haven. read more

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I had a craving for ice cream and was told this was the place to check out for off the wall combinations and creamy goodness, both of which were accurate descriptions. My boyfriend and I both ordered the waffle bowls and he got the s'mores and I went with the sea salted caramel. The s'mores definitely tasted like a s'mores and they even toasted the marshmallow on top! The salted caramel was definitely salty. Usually this flavor combination you get a hint of salt but every bit had a power salty bite to it. The uniqueness of this combo was that it came with popcorn on top and a caramel drizzle. Both ice creams were creamy and smooth, the waffle bowls tasted great, and I can't wait to go back and try several of their other flavor combos. read more

Milkcraft - Top - S'mores Bottom - Sea Salted Caramel - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

My ABSOLUTE FAVORITE ice cream place in all of New Haven. I've tried all of the top New Haven ice cream places, and this is my favorite if you're looking for something creative, great texture, and fun toppings. The red velvet and blue cookie dough cones are my favorite. Don't forget to get the bubble cone - it's my favorite, and really tastes like a fresh waffle! These ice cream cones are perfect to split for 2 (they have spoons for such). The consistency of this ice cream is like no other - so creamy and light. read more

Milkcraft - Red Velvet with Bubble Waffle Cone - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

I had huge expectations for this place. So much hype with the signs "coming soon" and "now hiring" plastered all over. I finally arrived and I'm so pumped, reading the menu and seeing all the options. Something catches my eye: ice cream and bourbon. Who in the what now? Yes please. Spoiler alert - they don't have a liquor license so get ready to be disappointed if that's your choice. So I end up picking the milk and cereal as it seemed like a viable option. After losing my hearing from the loud jets of liquid nitrogen, I finally got my ice cream. The flavor wasn't bad...but it literally tasted like melted ice cream. The texture is just no bueno. Honestly for the price, it's just not even worth it with Arethusa literally around the corner. But who am I to judge? Maybe some of these hipster kids that think it's sooooo cool and perfect for the gram will love it. read more

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Service was really bad, extremely slow for a Saturday night. Not friendly. They had the entire store closed off despite a giant line of people piling up. This was at 10:15 when store closes at 11. It's an ice cream shop, you should expect to be busy on weekend evenings as the weather is getting warmer... I ordered a large, pretty sure I got a small, although I think the amount of ice cream I got really would be considered a "mini." I was charged over $9.00 which I'm pretty sure is not a small... my friends did not like their ice cream either. Wouldn't recommend. read more

New Haven's latest attempt at appropriating East Asian cultures in a hip, instagram-worthy dessert spot only leads customers to disappointment and confusion. Ecstatic about more Asian (inspired) food options in New Haven, a group of friends and I excitedly decided to rendezvous at this recently opened bubble egg waffle spot. Confused that this propped up so quickly despite having waited years for a simple Korean restaurant (no, Bon Chon and bb.q Chicken do not count), we decided to give it a try. As another reviewer mentioned, the menu panels, though artsy, pose many issues. The different menu offerings are unclear, as are the steps, and everything is listed in a somewhat disorganized manner. I found it jolting that they listed this Hong Kong bubble egg waffle specialty next to a soon-to-come Korean fish cone item (with Japanese matcha soft serve?), while incorporating elements of Taiwan. It gave me the impression that this menu attempted to fuse very distinct East Asian cultures into one seamless experience. Additionally, the menu has stars denoting which items may cause issues for individuals with special allergies, which is nice to have; however, no legend exists to tell the customer what the stars mean. Also, I ordered a churro egg waffle with blue cookie butter ice cream, but nowhere on the menu did I see the additional $1 charge for the churro option for an already overpriced and disappointing experience. My friends also ordered an original egg waffle with the vietnamese coffee as well as an original egg waffle with the cereal milk ice cream flavor. For all of us, the texture of the egg waffle fell nothing short of flat, disappointing, soggy (to be expected when ice cream is inside; however, the outside edges still somehow felt soggy), and unpleasant. The ice cream had a very thick consistency and tasted extremely artificial, but I guess that's what I expected since I ordered the blue cookie butter flavor. Aside from the ice cream, the overall experience felt all too over-stimulating, as well. Since they make everything after the placement of the order, making the egg waffles while making the nitrogen ice cream led to long wait times and inefficient order completions. My order came 10 minutes after that of my friends (I was number 75), and by that time, they had already called out numbers 82 and 90. Additionally, the loud music prevents any conversation from taking place effectively, all confounded by the loud nitrogen tanks that keep shooting off. I hope that this review helps the managers think more critically about their assembly line process and to consider a more holistic consumer experience. I'm not sure what the target audience is, I'm sure the business will do well for the instagram/coolness factor. It seems to cater to people who tend to appropriate culture and look for the next aesthetic spot to pose in. I, on the other hand, am extremely disappointed and do not plan on returning any time soon. read more

Bleh. Definitely made for Insta first, tastebuds second. While very pretty and photogenic with some showmanship at the counter, everything here is just overly sickeningly sweet. The waffle cones always seem sort of stale. It seems like a very popular spot, just not for me. For true ice cream fans, Ashley's and Arethusa aren't far. read more

I am a firm believer that something about nitrogen ice cream is so much more creamier than regular ice cream! Not only is their ice cream made with nitrogen, but it's also then put into a warm, fresh Belgian-waffle-type bubble cone. Having a waffle cone this way is a TOTAL game changer! The line gets super long right after dinner time on weekends, so be strategic about what time you visit. The line does move fairly fast though, for its size. I highly recommend the red velvet nitrogen ice cream, which is topped with chocolate sprinkles, whip cream, and a chunk of red velvet cake. WOW!! You can pick between three cone flavors and lots of different ice cream "styles," as i call them: like s'mores, red velvet, Cookie Monster, etc. Another great choice is churro waffle with a scoop of coffee nitrogen ice cream that is drizzled with sweet and condensed milk. Watching the nitrogen ice cream get made is a really cool experience for kids. This is a great place to go for both kids and adults alike! read more

Milkcraft - Red velvet cone - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

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My friend thought it was cool to see ice cream getting scooped using liquid nitrogen. It was he who led us here. We didn't get to see them using liquid nitrogen as it was probably pre made. The servers were not very helpful in getting our questions answered. I did not like the ice cream I got, neither did any of my friends. They don't seem to have many diary free alternatives. read more

Perfect example of a hipster gimmick that goes to great lengths to stand out while failing the fundamentals. First of all, their menu is at the front of a crowded line so everyone takes a good minute to figure out what they want. Had to speedread the whole menu while keeping everyone behind me waiting. Staff was helpful with ordering and super fast so that's a plus. The Bubblecone© looks exactly like Hong Kong style cones, but even fresh its gummy and useless. You might as well microwave an eggo at home and put it in your pocket till you get here. It's a warm cone so of course you expect it to melt the ice cream a bit but they handed me a large amount of blue sludge right from the rip. Should've guzzled down it like a milkshake while watching the liquid nitrogen smoke show oo la la They put it in a paper holder which was hilarious because it's open at the bottom and I started leaving a neon blue drip trail right after walking out the door. I'm not even angry I feel like I paid 10 dollars to get pranked or something. I'm really not a fan of writing bad reviews but please save your money help yourself to a great double scoop sugar cone at your local mom & pop shop. #eatbettericecream read more

What's interesting about Milkcraft is that they make their ice-cream fresh right after you order. As in, the ice-cream is made using liquid nitrogen which mean it's super creamy and the flavors are really potent! The generous portion size of the ice-cream with the bubble cone (definitely order them together) really makes this closer to a meal rather than a snack if you're thinking of finishing it by yourself but it makes it plenty to share with a friend (though I and a friend each ordered our own and finished it in good time...). They have plenty of unique flavors to choose from making it really hard to decide what to get. I ended up going for the Strawberry Balsamic in a Bubble Cone and it was so so good! Even though they make each ice cream and cone individually the service is quite fast and there's usually enough seating during the day. read more

Milkcraft - Strawberry Balsamic in a Bubble Cone - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

Joseph made this experience so special for me. He has great customer service and was very patient. If you're reading this Californians, love you. read more

Milkcraft - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

After a wait of 22 minutes, being the first person in line but waiting for the 10 orders that were place before me, I had to downgrade my review. I cannot be mad at the employees. There is only 2 people on duty and I understand labor cost but got to do some analytics and see your busy times and schedule another 1 or 2 extra people during those times. However Kelsey gets a 5 from me!!! She always does a good job on the ice cream and is always welcoming... so good job on the hiring but we need more people because the lines get ridiculous! read more

Milkcraft - Cookie Butter Blue!!! Deliciously delicious! - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

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It's very hipster and cool but forget all that buzz. It's what you come for and if it's mind bending great ice creams then you've come to the right place. Clean fun and cool but it's ridiculous great ice creams. Enjoy !! read more

Milkcraft - Salty caramel with popcorn - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

A nice little shop. Being that they make the ice cream as you order it, can be a bit slow. The ice cream is delicious though

New opened fancy "Ice cream" shop. The feature product is fresh made ice cream by liquid nitrogen in a fresh made Asian style soft waffle with toppings. The store is fully packed by teenagers becuase this is a "Marketing by Instagram" business. You need to wait for 5 to 10 mins to get your "Craft" ready. So cremy, so beautiful but so pricy. I may not come back again because there is another famous ice cream shop one block away, and the price is about half. BTW I recommend staff wear eye-protection glass when they operate liquid nitrogen. read more

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Bravely generous. Just simply outstanding service. Never in my life have I left an ice cream establishment with that big of a smile on my face. 10 stars. Also good popcorn. Per say? read more

Milkcraft - Pop corn. - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

Valid food however, the tall girl with the goggles threw me an outrageous attitude. It was... shocking per say.

Nothing special here. The ice cream is rich and heavy. The waffle could be a full dessert course on its own. Flavor-wise, I prefer Arethusa just a block over. The ice cream there is creamier and you get more for your buck but don't feel as bloated eating it. However, if you do come to Milkcraft, the variety of flavors and toppings is broad and the process of making your ice cream is a fun experience here as well. read more

My daughter and I went here tonight for dessert after dinner I am very glad that we did. Probably some of the best ice cream I've ever had .. creamy and delicious with yummy toppings. read more

Milkcraft - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

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Stopped by because it looked like a unique ice cream parlor but my husband and I were disappointed. I ordered the red velvet cake and it was bland ice cream dyed bright red with the texture of frozen whipped cream. Advertised toppings were missing and the ice cream was just way too thick/sweet so I did not finish. My husband ordered fruity pebbles cereal and milk, which was a little better but both desserts were overall bland/way too sweet and waffle bowl was extremely chewy and difficult to eat. Ice cream was very overpriced for what was served. Service was okay, just one person working there at the time and she was nice. There was loud reggaeton music playing which I don't mind, just a little too loud to enjoy sitting inside. We won't be back unfortunately. read more

I like it! It IS a bit pricy and gimmicky BUT it's actually quite delicious. I have tried only a few flavors and can't bust away from the blue cookie butter. I also have my fingers crossed that I may end up with some sort of superpowers given the way too unnatural color. Contrary to many complaints, I also enjoyed the bubble cone. Yes, it's not super crispy, but who says it needs to be like a traditional waffle cone? It's delicious. The ice cream is super sweet and many of the toppings are unnecessary in my opinion. It's not Arethusa but it's not trying to be. It's a good alternative to mix things up. Tasty. read more

Milkcraft - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut