My mom had stroke back in 2003 and have been at Linda Mar a few times for rehabilitation. She had…read morebeen there before COVID, during COVID and currently staying at Linda Mar Rehabilitation since July. Over the years, my mom condition has gotten worse and is currently under long term care. We chose to bring my mom back to Linda Mar because we have had many good experience ... friendly staffs, clean environment and good support system (ie: insurance, dietician, social workers, physical therapists, etc). COVID has changed many senior care centers in how it operates. Linda Mar Rehabilitation is no different ... requires all visitors to be vaccinated, provide proof of Rapid COVID test and temperature taken at the time of visit. Linda Mar Rehabilitation also limit number of allowed visitors at a time. Such precautions may seem extreme to some but we feel it is necessary and it makes us feel at ease that our mom is in a facility that takes safety and precautions seriously. Although visitations are limited due to COVID precautions, communication is still quite efficient. At any time, we can request a conference call with the staffs to go over the care that our mom is receiving and progress of rehabilitation. We are glad to have found this place many years back and would recommend for anyone looking for rehab center.

My Father was there for only 2 hours before we had to call 911. The reason why he was there was…read morebecause of extensive leg surgery and needed rehabilitation but also has COPD...the facility was well aware of his COPD condition it was something we discussed before hand and made sure they would be able to deal with it. He ended up having a major COPD attack and we told the staff he needed a nebulizer albuterol treatment asap (we were told they had that available if needed) but apparently they didn't have it! The staff had no idea what to do so we called 911 immediately as he literally couldn't breathe. The doctor came in for a minute misdiagnosed my Father and he was not listening to me when I told him all he needs is a treatment! He then became very flustered, argumentative towards me then walked out of the room as my Father is still gasping for air! Never in my life have I encountered a doctor like that! I was just praying the paramedics would get there and what felt like an eternity was a few minutes before they arrived. It ended with him getting a albuterol treatment (like I said) and taken to the hospital by ambulance! This is a common condition and if the staff just listened to me in the first place it wouldn't have ended that way....worst experience of my life and very scary! If I can give this place -5 stars I would.

my son just spent 2 weeks at the San Bruno SNF. it was his 3rd time staying there over the past few…read moreyears. When we came in I was amazed how many staff came into our room and remembered him ! When we walked the halls, staff from every department would greet us, it was sweet. ok, now about the care... Like all SNF's San Bruno is crowded with clients and staff can only do so much. But, I found that from the cleaners to the nurses, skilled or unskilled, the staff genuinely try their best to give every client the attention they need. Some need much more than others . I was there 5 to 10 hours a day, and got to see how things work. I found that clients with family to assist probably got their needs met quicker. And, the families are encouraged to visit their loved ones. I was welcomed at 7:00AM no restrictions... the outside visiting areas are relaxing. There are lots of airplanes but it's San Bruno so you expect that. I like this facility because it is a family of staff, all working together to help the clients. Even when we were leaving one of the aids came running up to us saying good bye, and she wasn't even working our room ! And, if there are issues Joe and his team do their darnedest to get it resolved. So go team San Bruno SNF , we'll probably see you again !!!

In my opinion, this place may have mistreated and thus lead to the passing of my grandmother and…read moreshould be shut down. The nurses are awful and the facility is under funded, at best. She went into this slum of a facility after her stay at Stanford, where they told us she was suffering from back pain and a UTI and was having some mobility issues due to her back pain. When she was transferred, we attempted to check if she was getting proper medication for said UTI and they told us that they didn't see it in her paperwork and refused to treat her for it. We didn't realize the facility was so bad but now the voicemails of my grandma calling us crying and saying she is scared haunts me to this day. My grandma went into septic shock and died of what they deemed "heart failure" inside of this place. Again, she went in for back pain. Not issues with her heart. NEVER let your loved ones be treated here, if you value their lives.

I'm genuinely surprised the overall review isn't in the higher 4 - 5 range!…read more Every member of the staff, from medical to non medical, exhibits not only professionalism, but a high degree of empathy and care. At every point, the staff was quite responsive to concerns brought up from self-reported pain, particularly when they would be quick to adjust her when she expressed discomfort while laying on her back. Special shouts out to Ali, Kat, Angelique, Evelyn, Elaine, Bobby, Gabby...I know there are more, so forgive me as I press on... This social workers were also quite extraordinary and supportive - warm hugs to Catherine and Auggie! If you've never brought a loved one to a care facility before and you have any trepidation with PNRC, please allow our overall exceptional experience to assuage your concerns - your loved one couldn't be in better hands

While this review is long overdue, I wanted to take a moment to recognize the wonderful care my…read moremother received at this rehabilitation center following her knee surgery several years ago. The staff was compassionate, attentive, and genuinely invested in her recovery and well-being. They treated her with kindness, respect, and professionalism every step of the way, which gave our family tremendous peace of mind during her rehabilitation. My mother received excellent care, and we will always be grateful for the support she received during her recovery. Based on our experience, I would highly recommend this rehabilitation center to anyone seeking quality care for a loved one.

When a loved one of mine was admitted to this facility I was a bit hesitant as to how the staff…read morewould treat my family member. For the weeks spent at the facility our loved one was very well taken care of. From the front office to the CNA's and nurses staff was great, Very attentive, warm, welcoming and efficient. The activities here kept our loved one entertained. The facility was clean and looked well organized. The stay here was comfortable and made sure our loved one was healing well up to a speedy recovery. I hope no one would have to stay here, but if so. I would definitely recommend this place. For the cleanliness and the wonderful staff. Thank you all again!

My mother was admitted here and she was well taken care of and we had great communication with the…read morestaff. The Kaiser team specifically Ann was extremely helpful with navigating my mother's health and the healthcare system. All the CNAs, RNs, NPs, PT/OT team and various staff were attentive and great. Shoutout to Magdalene and Winona as well, thank you!

I am truly grateful to the entire team at Belmont Healthcare Center for the care, kindness, and…read moreattention they have given my Nanay (mom). The admissions team has been very helpful and has guided me from the very beginning. I honestly would have been lost without their guidance and support. Whether over the phone or in person, everyone has been welcoming, compassionate, and always willing to listen to my concerns. What I appreciate most is the communication and teamwork among the staff. I recently had a care plan meeting with the whole care team, with Nanay included in the discussion. It gave me so much reassurance knowing that everyone is working together toward the same goal...her recovery, safety, and overall well being. The staff have been patient with her, encouraging her during rehab, and attentive to her daily needs. As a daughter, it means so much to know that when I am not there, she is surrounded by people who are willing to help, and care for her. I also appreciate how approachable and helpful the staff and management have been. They go above and beyond to answer my questions, guide me through her care, and keep me informed. Caring for an elderly parent can be overwhelming, and having a care team you can trust makes such a big difference. Thank you to everyone at Belmont Healthcare Center for everything you do, not only for my Nanay but for all the residents and their families. We truly appreciate you all. Happy Anniversary! Wishing you continued success and many more years of doing such a wonderful job!

Excellent staff. The kitchen welcomes suggestions. For example, I asked for extra salt and pepper,…read moreand they included it with my meals going forward. If you don't like what is on the menu today, you can ask for a substitute. There are RNs and CNAs 24 x 7. There are two, sunny patios. So you don't need to hang out in your room. They have a large staff of physical therapists and occupational therapists, so every patient can receive therapy every day. As is usually the case, half the staff are Filipinos, but there are also staff from Indonesia, Nigeria, Mexico, Malta, Fiji, Lithuania, China and the Caribbean. One individual was even born in California!

*Disclaimer: This facility is no longer "St. Francis Heights". Goes by a different name owned and…read morerun by a different company. Generations Health Care (HQ in southern California) operated Saint Francis and my rating pertains to them, not to the current ownership, which took over within a year after COVID-19 was officially declared a pandemic in the U.S.* ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Situated in a quiet corner in a fairly quiet neighborhood but also with easy access from Highways One and 280 is this care facility. Saint Francis Heights was very good for patients from Daly City or coming from the western/southern districts of San Francisco, who needed skilled nursing after a hospital stay. Some of those trying to recover end up requiring 24-hour nursing care long term. The building is at least a few decades old, and rooms don't have the newest shiniest advanced equipment, but it is kept very clean and mostly functioning fine. Staff did their best in caring for patients and residents. Nutritionists did what they could to provide individually tailored meals, but bottom line, the food and beverage were average quality hospital type fare. The pandemic posed the most enormous challenges, with regard to just trying to retain staff and keeping the virus at bay -- a virtually impossible task at any care facility. Many services and amenities were continually postponed or stopped altogether. And unfortunately COVID struck many here, patients and staff alike. Heights administrator communicated to families in a timely manner and heeded guidance from the County, even with constantly changing rules. By the way, St. Francis Heights is not to be confused with St. Francis Pavilion, the two-story structure next door. It's a separate building with a separate administrator. Still, both facilities are under same ownership and utilise laundry and kitchen facilities located at Pavilion and on occasion they share staff. Special thanks to former administrator Kordell, former nursing director Jessica, social service manager Nelai, nurses Carmen and Mary Lou, CNA Carmen and Neil, and Michelle of business office, for all their efforts. Patient care, attention to residents and family briefing were all markedly better when Generations Health Care was operating St. Francis Heights, before it was sold to an east coast company that runs nursing homes.

My mother was there for six months... She was diagnosed with dementia while she was there. I was…read moreshocked at the employees on every level and their response to people with dementia. No training in this department I assume. It just wasn't my mother. I watched a patient screaming in the hall at a nursing assistant who was screaming back at her. 100% unprofessional. their Covid knowledge was absolutely abysmal. They roomed Covid positive people with healthy people, and tried to say that was normal and OK. There were a few times that I observed the nursing assistance sitting in my mother's room, reading a newspaper or watching TV while my mother was sleeping and not caring for her at all. But that was not the majority. But there are bums collecting a paycheck in every occupation. On the flipside, MOST of the nursing assistance really did try. They're overworked, underpaid, understaffed. They don't have to be charming or sweet or entertaining but they do their job. BIG ISSUE! I did draw attention to the on-site nurse, the pharmacy nurse that would pass out medication. They did not watch medicine being taken. I found a collection of pills under my mother's tissue. The pharmacist swore up and down that he had watched my mother take the pills. Had no answer when I presented a handful of them. Nor was there an apology. But I sincerely think most of the people there try hard and an overwhelming job. the food was not cuisine, but it was edible and decent.

Highly recommend. My Dad has stayed there multiple times and experienced great service from their…read morephysical therapist Erick. Also, shout out to Rosa who is incredibly caring. Having been at a high end skilled nursing facility by Stanford I can say if your loved one needs PT this place offers the best. They well prepared my Dad ,Fred for his return home. The staff followed up with me after he was released to ensure he was getting the proper home care. Thanks Team Carlmont Gardens

The staff are very hardworking and courteous here . I came to take a friend out and help out .read more

My experiences at the Avenues is great. The staff are so helpful, have so much fun with the…read moreActivity Staff, a lots of activities. They serve a good food and alternate menu is available so resident can order food that they enjoy eating. Great place to stay. I have been a resident here at The Avenues. I'm grateful to tell you about my experience on our new Kitchen Manager/Supervisor Ate Monaliza D. She's a kind and very friendly. Every morning she will greet Good morning to the Residents and staff. Ask does the residents enjoy and how the food is. She makes the residents happy and smile. Brighten the day. Very happy to have her as a TA Staff team. Thank you Miss Mona keep up the good job. Ms. Dalielah J. She's spontaneous, friendly. When you need a friend to talk too I strongly recommend to talk to her. Lovable and warm hearted. I'm proud to have her on TA Staff team. Thank you Dalielah keep up the hard work.

Poor communication between staff and family members. In my experience, it is borderline negligible…read moretreatment to their patients. My grandfather was here for just 2 weeks and contracted COVID from another patient in a room across the hall. The staff did not inform us and we only discovered this when we walked in during a visit to see him get tested (it was positive). Because of this, we've had to refrain our visits. The next time we came to visit, it was clear that he had not eaten in over 1 day and he didn't have proper clothing. Again, they did not communicate that he missed any meals. His blood pressure was 66 over 30 and he had to get escorted to the ER immediately. They only agreed to test his blood pressure after our constant requests. Please be careful when admitting your loved ones and speak out. It is easy for those who can't speak up to get taken advantage of.