July 2024 As my husband saw Dr Harrison for a split second, and he was A NEW PATIENT, not much to say about her other than got charged for COMPREHENSIVE EXAM. Their office was closed several days without any explanation. The answering service did not even know why! Finally got them. The office manager Lisa is a very rude unhappy person. AT NO TIME did this office tell us they had called to verify benefits, even though we had asked repeatedly for them to do so. The final straw came today. I called Lisa, office manager, as to why they had not confirmed benefits so we could make an appointment for needed work. She stated it takes 3 to 4 weeks to get an estimate. I informed her that other dentist called and got the info immediately. I then listened to her berate insurance companies as being untruthful and not paying the claim as estimated. I disagreed. After listening to her ranting for so long, I informed her not coming back again! I have never seen a person try to loose business as she did. You don't belittle the patient's insurance company and argue! Reported this to the insurance company! Good luck if you have to deal with this office :( read more

We've been going there many years. Dr Harrison and her employees are the best for sure and are very caring for their patients.

I came to Millennium Dental in June, 2022, having had two teeth pulled and needing partials for replacement. It is now 3/28/23. Having had two general cleanings, one deep cleaning, one new filling, one new crown, there has been no placement of a partial. All of these procedures were with this same practice. The reason that I came to Millennium Dental has not been addressed. It's really difficult to chew a steak when you are missing two teeth. It seems that I am meeting the practice's needs by them getting payed, but my needs are not quite being met. I have complained about this with every visit I have made to this office, and, 10 months after the fact, I have very little to show for it. Approach this practice with caution. read more

Dr.Harrison and her staff are great. They're gentle and don't give you a hard if you need noxious for cleaning or any procedure. She's been my dentist at least 15 years. I highly recommend this office & Dr Harrison. read more

I contacted Millennium as a New PT and wanted them to make 100% sure we were in network before sch appointment. They verified and my spouse went for cleaning and a treatment plan made for crowns. We got approval from insurance for crowns and called because they never called for appointment. They said they didn't have pre treatment approval from insurance and instead of the office getting from insurance ( which is easy) they had us drive over to the office to take to them. They sch appointment at that time for crowns. Right before appointment they called and said they were no lane ne'er in network ( what ? ) Now we had to find a new dentist and have to pay OOP office visit since that procedure is annual Lazy office wasted time and didn't seem to care they debacled our benefits for the year. Huge thumbs down ! read more

I've been coming here for I think 3 or so years. I've had cleanings and a filling. I love the airy feel of the lobby and the staff at the desk is friendly. They do have a cool saltwater tank to stare while you wait to be called. Usually after I arrive I'm called in within 5-10 minutes. They have TVs to keep you entertained and give gas when they need to drill. They have always been professional, welcoming and polite. Dr Harrison is super sweet and makes me feel important when she sees me. I really enjoy coming here. They are detailed and explain billing so you know what pricing is and there are no surprises. Sometimes I get caught up with work and their hours of operation don't coincide with my availability. I wish they did rotate maybe a Saturday or a late evening. My other suggestion is to offer disposable shades when a patient has to get work done (other than cleaning). That way we can zone out on the TV, not focus on the sights/sounds (I hate drills) and relax while they go to town. Lastly I think the website needs to be updated. Finding just the opening hours is cumbersome and it's not up to today's look. She offers many services and has won numerous awards. The site doesn't reflect her expertise and amazing practice. read more

Millennium Dental - General Dentistry Near Me - Plano, Texas

Dr. Harrison & staff are above and beyond awesome! They show genuine care for their patients. Dr. Harrison is great with handling emergency dental care! The dedication she puts into her practice is unremarkable. My children love her & never fear going to the dentist!!! read more

Dr Jana Harrison has been my dentist for over 15 years. She is fantastic and so is her staff! They always get to you right away, no waiting. I'm always impressed with how they periodically check in with you while you're sitting in the chair for a cleaning or a procedure, just a very nice, "how are you doing, are you feeling okay?". They genuinely care and that just feels good. I have healthy teeth and they've made it easy. You schedule your next appointment before you leave the office, they send you an e-mail so you can add your next appointment to your calendar and then they remind you when you a couple of weeks before your appointment. It works, I wouldn't change a thing. read more

I loved everything about this office! Everyone was friendly! The hygienist Stephanie was personable and very enjoyable. Dr Harrison was very patient and informative to every question I had. I've been bouncing around dentist officer every year because I do have such high standards regarding the dentist, office and how I'm treated. Millennium Dental truly met all my standards and more!! Thank you for the amazing service!!! read more

I am so fortunate to have had such great staff working on me at Millenium Dental. I had Zoom Whitening and I'm thrilled with the results! They made me aware of the procedure and risks and took great precautions to minimize any adverse reactions. I appreciated the phone call the next day from Dr. Harrison to check on me. I had what I called zingers. My teeth aren't typically sensitive but during and after the procedure it wasn't pleasant. Thankfully, when I woke up the next morning the zingers had stopped. My teeth improved 4 shades! read more

I never really had a chance to experience their dental capabilities because they canceled my routine check- up and cleaning appointment at the last minute. To make it worse, I took a day off from work to make this appointment. I made the cleaning appointment well in advance and they made up some BS excuse that they did not know I needed a cleaning and needed to schedule 1.5 hours for that. They said they only scheduled me for one hour and they needed 1.5 hrs because I was a "new patient". Wrong! I am not a new patient. In other words, it is my fault! Unacceptable! I know this is BS because my wife and son had their annual check up and cleaning done the week before my appointment and it took them only a one hour block of time to do so. They obviously overbooked and found it necessary to make up a BS lame excuse to cancel my appointment. I think this dentist is more "all about the money" instead of providing professional dental services. I'm all for good, competent and honest dentists making great money, but I don't believe they should do so while lying to their clients. I have fired Millennium Dental and I will take my business and money elsewhere. read more

Dr Harrison's work is good and I don't regret any work she has performed but she does not have the best "chairside" manner. She seems more concerned in making her job easier and quicker than making the patient comfortable. She insisted on putting a huge bite bloc in which opened my small mouth to a painful point. She then got frustrated when I asked for a break because I was uncomfortable and refused to finish the procedure unless I agreed to sedation which I will admit made it easy but I have managed to make it through dental procedures my whole life without it. She is a little too free with the Novocaine which left my entire face dead for several hours. She even tried to give Novocaine when doing a final crown fitting which was unnecessary and I refused it. I'm sure this would have been billed to me and my insurance. Dr Harrison also tends to recommend unnecessary services. In my case they told me I was in early periodontal disease and required deep cleaning. They refused to do a normal cleaning until I got that deep cleaning which I didn't do because it made seemed unnecessary. I have had two dentists (due to relocation) since and both have said my gums are perfectly healthy and a deep cleaning was not necessary. Based on some other reviews here I can see this is a normal practice and I consider trying to corner patients into unnecessary procedures fraud. Like I said, her work is good but if your a nervous dental patient she may not be the dentist for you. I would also question any out of the norm procedures she recommends. She will milk you and your insurance for every dollar, necessary or not. She give Dentists a bad name and since I have been afraid of them. read more

Love them. Been going there forever and Dr. Harrison is very outgoing and knowledgeable. She is conservative in treatment that may need crowns or root canals, meaning she will go other routes first before having to result in those two. Her staff is very outgoing and attentive. They are especially sensitive to your comfort which can be shaky at the dentist!! read more

The only dentist I will ever have! The staff is friendly and warm from the time you walk in until you are smiling on your way out. I love the new office, and watching Tvs that are mounted on the ceiling made time go by even faster. read more

Well I had my first appt here yesterday. The hygienist Sherry was fantastic! She and Dr. Harrison were both very gentle. I enjoyed seeing all the new tech and camera shots which showed issues which needed addressing. Dr. Harrison and staff seem caring and I did NOT feel like just a number. Although I don't really enjoy any dental visit, this office and the people there help with my desire for dental work. I'm sure it's a matter of time the rest of my family are stopping back as well. read more

We love Dr. Jana, the hygienists, and staff.

Dr. Harrison is the best Dentist ever. I have been going to her for the last 8 years. I always had problems with my teeth since I could remember and also had anxiety going to the dentist until I found her. From the time you walk in everyone in the office is so professional and nice that your visit is so relaxing. Also They are always on time. When I first met dr Harrison she was so professional and educated. She was super nice and helped me get the best results without spending a lot of unnesserary procedures on things that I didn't need. She spent a lot of time with me and listened to my concerns. I no longer have the issues I've had in the past with my teeth. I recommended her to all my friends and family and everyone is also super happy. read more

Went in for teeth cleaning only, which was done. The problem is that they charge and bill for periodontal maintenance, which is a much deeper cleaning below the gum line. I find it very unprofessional thinking that a patient would not understand the difference. I will take my business elsewhere so as not to contend with their misleading arrogance. read more

My husband and I have been seeing Dr. Harrison for several years and now have both of our children (8 & 3) seeing her as well. The office is relaxed, the staff has gotten to know us well, and the treatment is always quick, efficient, and painless! We have never felt sales pressure, and we trust what Dr. Harrison recommends. Even my kiddos enjoy going to the dentist! read more

Best dental office in town. The staff is kind caring and always concerned about my well being. It's a great environment and this comes from one who hates dentist visits!! They calm my fears and treat with gentle hands!!! I've been a patient for nearly 20 years. read more

I have been a patient here for many years. Dr. Harrison's service is world-class. In addition, her staff is always super friendly and highly accommodating. Last week I had x-rays and teeth cleaning with Stephanie and got a clean bill of health from Dr. Harrison. Dr. Harrison has a fabulous bedside manner and is the NICEST person. I also love Stephanie and the perfectly clean, sparkling teeth she gives me every 6 months. I HIGHLY RECOMMEND IT! read more

I would NEVER use Jana Harrison again. Her work caused me to put crowns on both of my kids teeth. They had small cavities that she overfilled, which caused them to crack. When we talked about it, she blew it off like it was no big deal while talking to me with such deep concern. Total crap!. My insurance wouldn't pick up the cost because it was work on the same teeth in the same calendar year. She was the WORST!!!! read more

Dr Jana is the most unprofessional dentist I've ever met. She does not treat you like a customer or patient. She act like a spoiled princess, either her way or no way! Went there for my first visit and I am done with her! If you know about your needs and wants at all, do not go to see her as she will deny you with no reason, just have to follow her way, full mouth x Ray, deep clean, root canal as much as she could to get out of your pocket ... read more

I was a customer at Millenium Dental for several years up until this past year. I enjoy the fact that the office is conveniently located close to my place of work and Dr Harrison is very friendly. However, my last cleaning visit did not go well. I was told I would need a deep cleaning which I was ok with however the staff insisted I would also need a "laser" procedure which is not covered under my insurance. Unless I consented to get this laser procedure the staff refused to proceed with further treatment. I did not consent and ending up leaving without any treatment even though I had prearranged my work schedule to come to the appointment. I did my own research and I came to find out the procedure is not even FDA approved, probably the reason why it is not covered under dental insurance which raises huge red flags. What I did not like also was that the hygienist was tooth shaming me into getting this procedure done which is not professional. My husband who was also a patient here left for this reason. Since then I see a new dentist and during the preliminary evaluation the dentist informed me that even a deep cleaning is not necessary. I can't help but imagine that financial interest is a primary reason why some of these treatments are pursued. read more

If I could do 0 stars I would. My family has been going here for some time so I decided to join in. I always felt like things were rushed and seems they always had more work to add to my bill no mater what they had just cleaned or worked on. My mouth always felt worse after leaving them and recently i had them knock out my whole right side. Here i am a few month later unable to chew or drink out of that side with an awful taste and now having to get the whole side re done and potentially root canals because of their awful performance. Needless to say they will be happy to charge you and do the bare minimum quality work. I am now worse off for having visited this dentist office. Don't let their fake smiles ruin yours.... *they probably get their own work done somewhere else* Id also like to state i floss daily and brush 2x a day for the record. Pay $800 now to pay $5000 later to have it fixed. read more

Use Dr. Harrison at your own financial peril! I had a bridge installed and they informed me my portion, after insurance, would be approximately $1300. Acting in good faith, based on their information, I went ahead and had the procedure done. After the procedure, i paid my portion and went on my way. Approximately three weeks later, I received a letter from Dr. Harrison's office advising me the procedure was in fact, not covered under my insurance and i would need to pay an additional $1100+. How is it possible for a dentist office to make that large of a mistake and not be able to inform the patient in a timely manner. How is it they did not know the procedure was not going to be covered so I could decide for myself if I wanted to go forth. My guess is they knew in advance the procedure was not going to be covered but elected not to inform me the procedure was not covered until after the procedure was completed. I did not pay for three months due to my anger with what I felt was less than honest practices on the part of Dr. Harrison's office. It was as a minimum, shoddy insurance determination processes or else it was much worse where they knew it was not covered, but refused to let me know. I eventually paid them the difference but let this be a warning. You have to decide if you wish to subject yourself to possible much larger financial outlays due to the failure of Dr. Harrison and company, when there are too many dentists here in the Metroplex to select from. read more