I came into Flow MINI after looking at a preowned car they had listed on their website. The team (4…read morepeople) I met and dealt with were super nice and above-board. The vehicle was in great shape and the purchase process was easy.

I can always trust that when I pull my Pepa up under the Flow Mini Winston Salem service center…read moreawning he is going to be ok. I walk in and I am greeted by Ryan who was pleasant for an early morning serving. Ryan pulled up my reservation and confirmed my requested service and happily added an additional requests for me. Ryan gave me the anticipated total and I was off to the waiting area. The seating is actually pretty comfortable which helps when you have to hunker down and spend a couple to a few hours with them. There is a TV and a beverage bar, but I am usually super happy looking at the newer MINIs or sitting down rocking out to the iHeart radio playlist. Mixture of 80s 90s with a sprinkle of current. I pretty much know every song that comes through. lol The customer service team comes in and most speak when passing by the waiting area. Not offended, but it would be nice for everyone to at least acknowledge. They KNOW we are spending a pretty penny here (thanks BMW ). Aaaannnnnyyyyway!!!! I have zero grievances with my service. I trust that the technicians know the vehicle and will do what is best. Which leads to a very nice touch which is the technician's personal video uploaded to you via text----introducing themselves to you as the one who has serviced your vehicle and they begin to show you recommended areas for repair opportunity . They take the time to actually show you and explain the issue telling you whether it is urgent or can wait until next service. To me, that service is invaluably top notch. I've never encountered a run around with my service, never had to return the vehicle because something was not done properly. As long as the service remains consistent, I have no reason to seek out another service center. Kudos for taking the BEST care of my Pepa Flow MINI Winston Salem!!!!

This was my first time ever buying a vehicle, and I'll be honest: I walked into the process with…read morezero experience. I'm a single mom with two kids and this car purchase was literally my entire savings, so the stakes were extremely high for me. I bought a 2019 Kia Soul from Bob King Mazda. A few days after purchase, I noticed some issues with the car and ended up taking it to Bob King Kia for diagnostics since it's a Kia. They discovered a pending check engine code related to the O sensors and replaced both sensors. The invoice showed the repair would have been around $850, but thankfully they covered it and I did not have to pay. I want to be very clear about something: the people I dealt with were great. Billy at Bob King Kia was very helpful and reassuring when this all started. Randy at Bob King Mazda was also great to work with. But the real MVP was Josh in the Mazda service department. Even when things were confusing behind the scenes, he stayed patient, explained things clearly, and treated me with respect the entire time. His people skills alone would make me consider returning. They also provided me with a loaner vehicle while the issue was being addressed, which I deeply appreciated and absolutely made a stressful situation easier. That said, I do have some concerns that I think future buyers should be aware of. When I first purchased the car, the coolant was extremely low and the engine air filter was completely clogged with debris. It was obvious those things hadn't been checked before the vehicle was sold. That's what ultimately led me to discovering the other issue in the first place. After 10 days of diagnostics and repairs, the jerking sensation I initially noticed while decelerating is still present, although it is not nearly as severe as before. The explanation I received was essentially that the vehicle has over 100k miles and sometimes cars just have their own "personality." Maybe that's true, but as a first-time buyer, I was hoping for a clearer mechanical explanation. To be fair, the dealership did step up and handle the emissions issue at no cost to me, and they treated me respectfully throughout the process. I genuinely appreciate that. However, I would strongly recommend that the dealership implement a more thorough mechanical inspection process on used vehicles before they're sold. A quick inspection by a technician could likely catch things like low coolant, clogged filters, or pending codes before a customer drives off the lot. At the end of the day, the staff treated me well and the issue I didn't know about was addressed. But as someone who spent their entire savings on their first car purchase, this experience was definitely stressful and could have been prevented with a more thorough pre-sale inspection. For now, I'm hopeful everything continues running well. Time will tell. And as a first-time buyer who learned a lot through this experience, I'll definitely be paying very close attention going forward.

Absolutely horrible! The worst rip off! Fraudsters! Avoid! Avoid! Avoid!…read more I had my car towed to this dealership for service. My extended family used it and kept the key. So, I needed a new key. I knew that there was something wrong with my key. A young man comes out, introduces himself as Z'Kwan and says quietly that my key is fake and invites me into the office. Another gentleman is seated behind a desk-Chris. Chris hasn't even seen the car, yet he starts with the story of "this is the worst thing ever in history-recall with no remedy! Price tag for the key $1,000" I just came from the airport. I have luggage, a cat. The recall with no remedy is repeated to me like a broken record over the next twenty minutes. Chris pulls out a piece of paper and starts his sales pitch-monthly payments, pro's and cons, features. I keep declining. Chris shows $345 payment and we go for a test drive. The car is Kia Forte 2019. Chris leaves the room, comes back with papers and announces "I am reading direct from CarFax-no accidents!" He doesn't show me CarFax. Later the CarFax is one thing missing from my envelope with sales paperwork. I manage to get a copy from the dealership and the dealership employee signature is not Chris, not Z'Kwan or the sales manager. It is some other employee. Chris also tells me that extended warranty is included in the price. The finance manager keeps covering up the papers and prevents me from reading or asking anything yelling that she has to leave. I sign and Chris suddenly calls my name as I am loading things in the car and as I turn around camera flashes. He took a shocked face picture of me by the car-no permission requested. I drive home (live in California at the time) and the first repair $1200 less than a week after arrival. I parked too close to the curb scratching front bumper. The shocker is as I drive on expressway loud explosion sound and something flies from underneath the car. All the lights come on the dashboard. I drive to my local Kia service and told that inspection which is not included $280, and shocker-extended warranty service contract DOES NOT COVER REPAIR! I call Bob King Mazda from my local Kia and Chris says "I told the customer the repair isn't going to be covered" into the speaker phone. Liar! Cheater! Fraudster! Save your money! Avoid at all costs! I'm currently in the market for a new car and that's the reason I finally took the time to write this.

Disgusting customer service. PLEASE READ! If you don't want to be called an EFF Face…read moreGot called an Eff Face while visiting this established by the manager (Yes you are reading this correctly) So I visited this dealership to look at two cars I was interested in and the treatment I received was absolutely HORRIBLE and APPALLING! Background Story: I had visited this dealership before taking a look at one of there cars and the salesman was so nice and helpful when I came. He said his name was Woody and if I needed anything to hit him back and he would be willing to help me further. Present-day: I walked onto that same lot to further my research on two Mercedes Benz that I am interested in, in either trading my BMW 550i for or just buying straight out. Upon arrival a salesman named Kenny greeted me and he was cool. He asked if I needed any help and I asked could I see Woody since he was the person I originally worked with and called two days previously to come and speak to about my purchase (as he had requested I do 1 year previous to this visit). So long story short I was asked to come in to speak with Woody (I'm thinking to myself GREAT! I get to work with the guy that was so cool before with this purchase) This is where the S! Hit the fan I walk into the dealership and Woody greets me with the same smile and welcoming spirit that I was used to. So after we get past the pleasantries The transcript below will express my frustration of how south the conversation went. Woody - "Are you here to buy or socialize". *Body language was reading why are you here and GTF outta my face Customer (Me) - Excuse me! Woody- Are you here to buy or socialize? *Body language read. "Why are you here and the GTF outta my face" Customer - I am here to discuss possibly trading in my car or buying a car straight out. But why are you question abrupt and rude? Why are you speaking to me in this way? Woody - You can leave. They have plenty of cars out and around this town, so go there to purchase them. *He position seemed as if I was wasting his time and he clearly didn't want anything to do with me. Since I was a person "To him" that he felt like didn't have any money and wasn't seeking to buy TODAY! I was worthless to him. *MY EYES WERE AS BIG AS SAUCERS NOW *Me* Absolutely disgusted with his tone...I responded Customer - Why are you talking to me in a tone that I don't appreciate. (Kenny) Give me my **** license I'm ready to go. I turn to woody after feeling underappreciated, embarrassed and cast out., I say "You done F*cked up". (Thinking how dare you to talk to clients this way it doesn't matter whether I have 2cents or 2 million dollars in my pocket I did nothing to deserve to be treated and talked to like that) Woody - Leave. Leave now! It is not going to be GOOD for you if you stay. You're a little boy! Go on get outta here, YOU FUCK FACE! (As he slams his hand on the desk; now standing and appears to be ready escort me out with his own hands) End of Transcript! I was spoken to as if I were the scum of the earth for inquiring about a purchase. Whether I was there to purchase or socialize that is your job as a car salesman to SALE CARS and part of that means helping the customer make a decision on buying. I was disgusted with the service I received from the same guy that asked me to come back when I was ready to buy. Here is the list of things that I received as a result of this interaction: 1. Condescending questions as if I were an imbecile 2. Idle Threats 3. Acts of Aggression (slamming his hand on the desk, telling me to get out) 4. Criticism 5. Treatment as if I were no better than a piece of trash Don't ask any questions, Don't Ask to drive the car, don't ask anything. In fact, I want you to come in here, give me your money, and SHUT THE F** UP otherwise YOU CAN GO AND BUY A CAR FROM ANY OF THE OTHER DEALERS AROUND HERE is this Dealer's mentality. Don't believe go and ask for WOODY! You will see for yourself.

I buy cars often and this experience has been one of the easiest transactions. Woody was our…read moresalesmen. We are going to love our new Lexus 460

We didn't actually buy a car from here because the car we were interested in had just sold, but the…read moredealer we spoke with was great. A really down to earth, no-BS kind of guy who was knowledgeable, friendly and no pressure. There are a lot of bad dealerships out there and a lot of sleazy salesmen, but this is not one of them, we got a great vibe off them and would be happy to buy a car from him.

Sparks Auto Sales delivered, without question, the best car-buying experience I've had in my life…read more From the moment I inquired about the 2015 Ford Expedition Platinum on Facebook, I felt like I truly mattered. Travis was responsive, knowledgeable, and genuinely welcoming--taking the time to answer every question and walk me through the vehicle in detail. Living over two hours away in Clover, SC, my wife and I were hesitant at first, but after speaking with Travis throughout the day, we felt confident enough to make the drive. What really stood out was their commitment to customer service. Even though they closed at 6 PM, they offered to stay late so we could come see the vehicle. Before we even arrived, I spoke with AJ, who went above and beyond--carefully inspecting the entire vehicle over the phone and giving a thorough, honest walkthrough. That level of effort is rare. When we arrived right at closing, both Travis and AJ greeted us immediately. The Expedition was exactly as promised--clean, ready, and in outstanding condition. After a test drive, it became clear there were zero issues. In fact, the vehicle exceeded expectations--it looked even better in person than described or pictured. Once we decided to purchase, Yousef stepped in and made the paperwork process seamless. He was efficient, detail-oriented, and took the time to explain everything clearly. We were in and out quickly, with complete confidence in the process. The entire team at Sparks Auto Sales made us feel like we weren't just customers--we were friends. The atmosphere was relaxed, welcoming, and genuine. Honestly, it was hard to stay focused on the Expedition because their inventory was packed with some of the cleanest, most well-selected vehicles I've ever seen. In 49 years, I've never walked onto a lot with that many quality cars. This was hands down the best car-buying experience I've ever had. What is usually a stressful process turned into something enjoyable and memorable. I will absolutely be returning for future purchases. Thank you to the entire team for setting a new standard.

What a mess! I moved to this area recently and decided to get my RDX serviced at Flow, after years…read moreof great service from the Acura dealership in Durham. Scheduled an on-line appointment. Called to ask a few questions and a rather disinterested lady told me to call back later after I found my VIN, then hung up on me! Then I emailed the person named in my appointment confirmation the same questions. Never heard back. I showed up the morning of my appointment and was unsure where to enter for service, as I didn't see any SERVICE signs. Pulled around to the bay in the back and sat there. The door never opened and I could see a person sitting at the counter inside. They ignored me. After a few minutes, I backed out and left. I was so disgusted that I considered making the 2-hour drive back to Durham for future service. On my drive home I passed the Volvo dealership right down the street from Flow. I could clearly see the SERVICE sign and decided to look online for any good deals on a new Volvo. Filled out a form online and Volvo called me within the hour. So, I drove back to the Volvo dealership, met the most amazing staff I've ever encountered at a car dealership, and left with a brand new 2026 Volvo! Flow, let this be a lesson. You lost my business that day. I happily traded in my RDX for another car and MUCH BETTER Customer Service. I would give my experience with Flow zero stars, if possible, and would not recommend anyone do business there.

Called two days in a row to talk to my sales person to see about trading up From a 2025 RDX w/3k…read moremiles on it to a new MDX. Bought it from there. Calling in? First you get a shared line between VW, Acura and another I forget. You then have to tell them what dealer. Then you get transferred to that place. Then you have to enter where you need. Sales. Then you get a receptionist or someone in the media department. They don't seem to know or are sure who anybody is And ask for their extension that I don't Know. So the receptionist...Despite asking for a page, or no matter who I asked for, I kept being transferred to a voicemail identified by a 5 digit extension. No way to tell who this belonged to but lm first day. No response for second day, so called to ask sales manager Jason to inquire. Told the receptionist and clarified I did not want a vm. Several calls asking for my sales guy. Several for Jason. Same receptionist. Guess what I got. That's right. VMsin the abyss. No way to back out of non manned extension vm. So an exercise in frustration. System hangs up. Slipping biz practices In my opinion. Go to Greensboro acura people. These folks are in the anti sales department. You will be sorry you bought there. I wish Vic Flow was still on the switch. This never happened under his watch.

Bought a Jeep Wrangler less than 2 years ago. Drove it off the lot, next day engine light comes on…read more Took it back, owner said it was fixed. I asked what was wrong with it. I got the "IDK our mechanics are MOPAR guys no worries". Every 2 months I have a engine light that pops up. I've changed 02 sensors twice, both cam shaft sensors twice, purge canister, and took it to another Jeep mechanic to change out the same thing that I took it back for in the first place. Went into limp mode three times since I bought it...Valve cover and Oil filter housing/cooler was leaking. Had to get a upgraded part, no wonder they have a fresh air freshener in there. Over $2200 in repairs in less than a year. Just be careful, and ask if you could take the car home and drive it for a day before buying. Don't buy anything anywhere without testing everything out and taking it to your mechanic first!!!

My husband and I are first time buyers with BrookBank Auto Exchange, LLC. My husband has been…read morelooking to purchase a very specific model of truck, a 2018 Ram 2500 Cummins with a manual transmission, for the past six months. He finally found one at BrookBank Auto through an online advertisement. The truck looked to be in mint condition and too good to be true. Living in Pennsylvania, almost six hours away, we were hesitant to make the drive. My husband called Jeff and our fears were put to rest. Jeff was completely professional. He was not at all your stereotypical, pushy used car salesman. He was a pleasure to do business with. After placing a hold deposit, we made the trip down to look over the vehicle. The truck looked just as advertised online. There was no false advertising! A mechanic made the trip with us and took the truck out on an extended test drive. Our mechanic looked the truck over (top to bottom, front to back) trying to find a reason to NOT buy the truck. Consequentially, the only flaw was a cracked a/c condenser. Following the test drive, we brought this issue to Jeff's attention. We could tell by his demeanor that Jeff was genuinely unaware of the issue with the condenser. Negotiations were very simple. Jeff was a reasonable and fair man to do business with. The negotiations were complete and the price was finalized before we even left our home. There were no surprises! However, Jeff agreed to negotiate a fair refund for the cost of repair for the condenser. Receiving the refund was no issue at all and timely. We cannot say enough good things about Jeff and BrookBank Auto Exchange, LLC. We would definitely encourage and recommend friends and family to do business with them. We look forward to the opportunity to buy another vehicle from Jeff someday in the future! Thanks again, Jeff! Katy and Nick Kirsch