Great place to purchase a Gen-II Prius. Very friendly, no hassle buying process, as well as a…read morecommitment to helping with issues that may arise after purchase. I would highly recommend to anyone looking for an affordable Prius.

We were looking for a hybrid car and we came across this place while searching online. We walked in…read moreand there was the biggest selection of well-kept Prius we've ever seen among other various brands. Although we are fans of new technologies we were not particularly Prius lovers nor did we have deep knowledge of how they work; therefore, we were a bit apprehensive about what to expect, how much would the battery last, how much it would be to repair or replace it or other hard to pronounce mechanical components that could go wrong etc...We still wanted a cutting edge technology, gas saver, reliable vehicle to drive long distances and we knew this one had the potential to fulfill all of these. As we were looking around with absolute no "salesman pressure" on the radar we narrowed down two or three models we were interested in knowing more about so we walked into the office and met the owners. David and Melina were the kindest, honest and dependable people we've ever met at a car dealership, they allowed us to test drive all the cars we wanted and answered all the questions we had; that's right, they answered and didn't ask us about anything; well, I just turned 50 and I've always had to do my own brainwash before walking into a car dealership to make sure they don't convince me about buying something I really don't know if I want or I'm not ready for; to my happiest surprise, this was very relaxing and refreshing! I've never experienced something like this. On the technical side, I am not a mechanic by any means but I like to tinker with cars and I've repaired some simple parts on some other vehicles we've had; given this background, I was very pleased to see that the owners actually knew about these hybrid vehicles very well, not only that, they also offer very convenient services for refurbishing or replacing the batteries and other preventive maintenance and they are very open about what any particular car requires in order to keep them in good conditions. So, in other words, this is a place where the owners like and know what they sell, believe in a pressure free are very proud of their service and are prepared to provide some basic maintenance and repairs for a very reasonable price. My girlfriend and I are very happy to have found this place and we strongly recommend it. We bought a 2009 Prius on November 2015, it's running very well so far and if it ever needs anything fixed or maintained, we will go straight to this place.

they are all so nice and great people! I bought and Nissan maxima and I absolutely love my car!read more

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

Came here to get my car serviced, but this is also where I purchased my vehicle almost 5 years ago…read moretoday. Service is always great, quick, and very friendly. If you have a question someone will have an answer for you. If you want quality service and great customer care this is the place to go.

I've had a couple of frustrating experiences with the service department. The work itself seems…read moresolid, but my concern is the trustworthiness of the overall service experience During my most recent visit for an antenna repair, I was billed for two hours of labor even though I was at the shop for less than an hour (my appointment was at 2:30 PM and I was checking out around 3:20 PM). When I asked for clarification, the advisor avoided giving a meaningful explanation. I had to point out that the labor charge of $165 didn't align with the stated hourly rate of ~$80, and that there was no way two hours of work had been performed. After I raised this point multiple times, he stepped away to "double check" my appointment time and then returned with an updated, lower bill. No apology was offered, and the advisor seemed annoyed with me. Overall, the interaction left me with the impression that my concerns were unwelcome and made me question whether the original charge was truly a mistake. This is the second time my bill has come out significantly higher than expected. On both visits, when I asked for clarification, I felt stonewalled. The advisor would simply read the receipt back to me rather than explain the charges. I understand that shops may use standard labor times, but that was never clearly communicated. Instead it felt like I wasn't being taken seriously, particularly as someone who may not appear especially knowledgeable about cars. I had the distinct impression that my husband might have been treated differently for the same issue I'm new to the area and have had consistently transparent, positive experiences with Toyota service departments in the past, which made this especially disappointing. Overall, I'm uncomfortable with the lack of transparency and the need to advocate so strongly just to receive a clear explanation. I don't feel confident that I was treated fairly, and I'll likely go elsewhere for service in the future. I would also encourage others to review their invoices carefully and ask detailed questions

Five star service. Great prices and inventory. The staff was extremely helpful.read more

From the owner: Jeep Ford Mazda…read moreKia Chevrolet Honda Toyota Dodge Hyundai Chrysler Audi Bmw

Best car dealership in town !! I wouldn't go anywhere else !! John is the absolute best !read more

Very friendly and caring staff that went above and beyond for me and my wife to have an actual good…read morecar buying experience which is few and far between now days . Got the car we wanted and the price and monthly we wanted plus gap and warranty . Would highly recommend and I have zero complaints. Enjoy your cruise Mrs Lakeisha was an absolute pleasure dealing with you and to all the other managers as well .

Was in there for a inspection nobody even acknowledged I was there , everyone in there was in there…read moreown world didn't even let me know if someone would help or how long it would be until someone helped.

We have always had stellar service here and you simply cannot beat their prices!! We have…read morepurchased tires and had alignments done with ease.

You know how when you come into a car dealership and sometimes they are really trying to get you to…read morepull the trigger on a purchase well this was not the case ! Carson was the agent that assisted me and even though I didn't walk out with a new car he definitely made me feel at ease with the process. He was very knowledgeable and he answered all of my questions!. I had such a great experience ! Definitely will be back when we are ready to make a purchase! Thank you so much !

Had to purchase a part last minute, Flow BMW fortunately had it in stock. The Parts guys had the…read morepart set aside for me as soon as I walked in. He was super chill and nice to deal with helping to better understand the part. He was kind enough to even provide me a discount since I needed the part to have my car back up and running. Thanks again!

My man Faisal does it again!! My wife's BMW was having transmission issues, I took the car to…read moresomeone I knew would fix the issue, be honest and not over charge me. This is not the first time I've taken one of my vehicles to Faisal and his team. If you're looking to have your car repaired and not worry about getting ripped off or being advised that something needs to be fixed that actually does not need to be fixed, please visit Faisal and his team. You will appreciate the service you receive!!! Thanks Faisal, I appreciate ya!!! Also if you're looking to purchase a vehicle, look up my Faisal he'll take care of you and be fair!

From the owner: Exotic & Foreign Car masters. Custom Tuning . Excellent Repairs at incredible Value…read more State Inspections. Full Maintenance on All Vehicles. Pre-owned vehicles for sale