I would like to give a shout out to some of the people I've had the pleasure of talking with over…read morethis past week. I usually shy away from Yelp reviews but I wanted these people to be recognized for their amazing work, because their actions stood out to me and I will never forget these encounters. I had some concerns about my cat Pretzel, so I called VCA and spoke with a lady named Selina. She was extremely sweet but what really stood out to me was her honesty and helpfulness. She told me that based on what I had told her, Pretzel needed to be seen ASAP. She was even able to fit me in 2 days later. I talked to her about 2-3 different times this day, but each time we spoke, she was very nice and helped me with any questions I had. She was very patient as well (dealing with stressed out pet owners is never fun). I wanted to bring her a present of some sort before I arrived to my vet visit 2 days later, however I was extremely short on time due to work. The reason I bring this up is because I've never had an encounter with a receptionist to the point where I felt the need to get them a gift as a thank you, but her customer service was just THAT outstanding. It didn't end there. Upon my arrival to the vet on Friday, I called the front desk to let them know that we have arrived. Shortly after, I get a call from Martin. Martin asked me some questions, I explained to Martin what was going on, and right off the bat I knew I was in good hands. He was just so easy to talk to. He was also incredibly kind (emphasis on incredibly)! He was extremely helpful throughout this entire process, just talking to him eased my stress. He even asked me questions about how my drive was from LA to the Bay Area. This may not seem like much from the outside, but I'm not really used to people asking me questions like this. It's those little thoughtful questions that make you feel cared for. I really enjoyed our conversations - it didn't seem artificial or forced. Of course, he was making sure my cat was doing well too! I have never seen Pretzel that calm at a vet visit before. Just by the way he was interacting with Pretzel, I could tell that he loves and cares for animals. We shared a lot of laughs and smiles, talking to him just felt like a genuine human experience. Martin is a wonderful guy and I hope that everyone gets the privilege of meeting him at least once in their lifetime. Plus, he has a contagious smile! Dr. Bivens was wonderful as usual. Pretzel and I were moving, so she recommended me a vet to visit in our new area (and even a doctor as well)! We even had the chance to talk about college for a bit since we found out that we went to the same university. I was very excited to hear this because Pretzel has been seeing her since before I got accepted to this university. She asked me about what I studied and other related questions. She didn't rush with our visit, she was taking her time as she evaluated my cat which I appreciated so much. I also did not have to wait long for her arrival. I wish I could say the same about my doctors! It's not easy to be in a good mood when you're worried about your pet, but the staff at VCA have incredible hearts that make you feel like it's going to be okay. They really care about you here. Not only your pet, but you! We live in a chaotic time, so it's moments like these that makes me believe that good people exist, and not all is bad. Even if it's a short encounter, moments like these truly make life worth living. With that being said, thank you to the people I've mentioned for making me and Pretzel feel happy and cared for.

I went to this vet only to find that it was the worst experience ever!!! The vet would not even…read moretouch my friendly dog. She wanted me to scan his ear for temperature, id tag, and to show her his teeth. They charge $300+ for a wellness check but don't check his glands, ears, or mouth themselves. What did I pay for an exam for? My dog had a growth the size of a dime on him and they wanted to charge me $5k to remove, after she did not touch it, see what or if it was filled with liquid, or offer any other kind of treatment. Also, they want to perform surgery to remove it but didn't even tell me it should be sent in for a biopsy. What is with that? I recommend everyone stay far away from this facility. They charge $93.00/shot and the next day after leaving sent me an email saying he needs three more shots??????????????????? Do they know what they are doing there? I seriously doubt it.

The doctor and the staff here are so compassionate and knowledgeable. I like the fact that this is…read morean independent veterinarian business and not part of a franchise because they spend lots of time with you and your pet and don't rush you through your appointment. Their prices are very reasonable as well. My older dog tends to occasionally get ear infections so they cleaned out his ears and treated the infection with medicine (drops). He also received a general check-up and an update on his vaccines. When all was done he received more love and kisses from the staff as well as a delicious dog treat.

Great care for my doggie. I drive 30 minutes out of my way to take my dog for the excellent careread more

Me again. lol. As a reminder I have 9 pets. All go to Alpine…read more Today was Figaro's turn, tummy ache and loose stools for a few days that never let up or got better. Today we saw Dr. Virk. Historically I've always seen Dr. Freeman, unless he's out. Mostly because of the reptile/small critter specialty we've needed, and the trust we've built all these years. Ive had some great experiences with Dr. Virk lately, and he's done a great job for my animals and has earned my trust too. Figaro got some antibiotics, some fluids and a dewormer. I asked if I could please purchase liquid dewormer for my other cats so I can do them all at the same time when I get home. Dr. Virk approved this, which I really appreciated. Made my life much so much easier considering it's a real MF trying to give my cats the dewormer tablets I have. A REAL MF. When the tech was returning Figaro back to me, I heard him singing "Figaro! Figaro!" in the hallway and that made my day. Totally made me laugh. It's the little things .

JUSTICE FOR BABY! VIRK lied about cancer, killed my dog…read morewithout permission. Necropsy proves it! On March 3, 2025, I brought my dog, Baby, to Alpine Hospital because she was unable to urinate and had a full bladder. Dr. Virk examined her and without presenting any diagnostic evidence, insisted that she had a tumor. He told me the tumor he seen on the x-ray was the size of a grapefruit. He said it could be cancer or pyometria but wouldn't know until he got in there to see. Despite my clear instructions not to proceed with euthanasia even if it was cancer, he euthanized her without my consent and without notifying me afterwards. I told him I wanted a second opinion and we were going to do a home euthanasia. He told me approximately six times to say goodbye to her and I refused because even if it was cancer, I was going to pick her back up.. I also have a video of me in the office talking to him I felt so uneasy with how many times he insisted to say goodbye. I have a video telling her I was picking her back up, I promised her. Before he walked out the office he told me "her surgery is tomorrow, if it is bad I'll let you know and we'll make a decision on the table." He knew the answer would have still been NO! I never signed any papers agreeing to euthanasia. Virk didn't even call me to ask and he didn't even call me to tell me she was gone. He offered a free cremation and I refused because that drew a red flag. I picked her body up and A necropsy was performed by a specialist, a very known and respected Doctor, Dr Evans. The results confirmed that Baby did NOT HAVE CANCER. Additionally, her X-rays showed NO tumors, and her bloodwork was normal. Dr. Virk never showed me these results prior to the procedure. Instead, he repeatedly pressured me to euthanize her, falsely claiming that she had a tumor. When she only had an enlarged bladder from not urinating. He even insisted that I take her home that night to say goodbye to her before the procedure, despite my explicit instructions. I left her because I was picking her up REGARDLESS. it wasn't goodbye. Furthermore, Dr. Virk attempted to spay Baby without my consent and left the procedure unfinished. The necropsy revealed a 1-inch hole in her bladder with 3 inches of stitches under it from his work. Which was never in his notes of his findings after surgery nor was ever mentioned to me when I called and demanded answers. There is no explanation for why he would begin an unauthorized spay procedure on a dog that was brought in for urinary issues. Adding to the severity of this case, Dr. Virk falsified medical records by documenting that I agreed to euthanasia, which I absolutely did not. Multiple people, including myself, explicitly told him that if cancer was suspected, he should close her up so we could seek a second opinion before considering euthanasia. He ignored these instructions. After Baby's death, Dr. Virk attempted to shift blame onto me, stating that her condition was due to "neglect" because she hadn't urinated for two days--the very reason I brought her in for urgent medical care. His failure to diagnose and treat her appropriately, his unauthorized medical procedures, and his ultimate decision to euthanize her without consent amount to serious misconduct. I just recently rescued Baby a few weeks ago, as I'm crying on the phone with VIRK demanding answers after I found out he euthanized her, Dr VIRK said "didn't you just rescue her 3 weeks ago?". I'm sorry WHAT!? What does that matter!? That was my baby! I am already requesting a formal investigation into Dr. Virk's conduct and appropriate disciplinary action, including revocation of his veterinary license. I'm taking Legal action and pressing charges. This was not an isolated mistake; it was a deliberate act of medical malpractice, deception, and unauthorized euthanasia. I have supporting evidence, including: * Necropsy report and live video confirming no cancer and unfinished spay attempt. * X-rays and bloodwork showing no tumor or signs of cancer. * Medical records falsely stating that I consented to euthanasia and she in fact never had a tumor. * Witnesses to explicit instructions not to euthanize regardless. * Voicemail from Dr VIRK letting me know she was gone due to bladder cancer that spread. And much more. MANY falsified records from both Alpine and jelly's place. Dr. Virk's actions were unethical, unlawful, and deeply traumatizing. I trusted this hospital with my dogs life, and instead, my dog was wrongfully killed under his care. I urge the Veterinary Medical Board to hold him accountable and prevent him from harming other animals and pet owners.

We were initially anxious about using Vet Tech Pet Care for the first time because we had never…read moreleft our 2 cats alone overnight in the 12 years we have owned them. But my husband and I both needed to travel at the last minute and Vet Tech Pet Care came very highly recommended by a friend's friend who has been using them for years. We weren't quite sure how it would work at first and who would be assigned to stop in 2x/day. But Tomiko was great about matching cat lovers on her staff with the days we needed coverage. Alexa was our cats' "main" sitter but Kaitlin also stopped by a couple of times when Alexa wasn't available. We had the opportunity meet both Alexa and Kaitlin in person before we departed, and Tomiko also came by to make sure everything would run smoothly in our absence. I am pretty organized and had typed up instructions already for Alexa and Kaitlin, but Tomiko had a very detailed checklist that she also went through with me to make sure nothing was overlooked. I really appreciated that. We got texts with pictures and updates on our cats at every visit, which we also really appreciated. Our cats are very shy and skittish with strangers, so we got to hear how they were warming up to Alexa and Kaitlin at each visit. That was such a comfort to us! We would use Vet Tech Pet Care again in the future without hesitation and highly recommend them to others! While they are a service with many different petsitters working for them, it felt very personal and customized to our senior cats' specific needs.

Wonderful experience with vet tech. They checked in frequently and responded quickly. 10/10…read morerecommend!

All of the staff are always so kind, and they and the doctors are very knowledgeable. Thank you so…read moremuch for such great service, and thank you for taking such good care of my kitten.

We had a wonderful experience at this veterinary clinic. The entire team was welcoming, patient,…read moreand genuinely caring from the moment we walked in. They took the time to thoroughly examine our new puppy, answered all of our questions without making us feel rushed, and explained everything clearly. It was obvious that they truly care about the health and well-being of their patients.

My dog has been reactive at vets ever since her surgery so having Dr.Bennet as an option for house…read morecalls is amazing! He's very knowledgeable and kind. I Recommend giving him a call next time your fur baby is in need of care.

Great vet. Very dedicated and knowledgeable. Has always taken well care of our animalsread more

I had a very disappointing first experience with Concord Veterinary Clinic, and unfortunately it…read moreonly got worse after I left. I called the morning of my visit (around 9:00 a.m.) and was scheduled for a 12:00 p.m. appointment for my dog's vaccinations and a nail trim. I arrived on time, was put into a room, spoke to an assistant about my dog needs and waited nearly 50 minutes without ever being seen by a vet, During that entire time, no one communicated that there was a delay or provided any kind of update. I finally had to approach the front desk myself, only to be told that I would need to reschedule. This was especially frustrating since I had specifically set aside time in the middle of a busy workday for this appointment. Had I been informed of the delay, I could have made an informed decision instead of wasting my time. What's even more concerning is what happened after. I requested to be contacted directly by a manager or owner to discuss the situation and determine whether I could confidently return. I also followed up in writing. I never received a call, email, or any acknowledgment whatsoever. The lack of communication during the visit was unacceptable. The complete lack of accountability afterward is even worse. For a first-time client, this experience felt disorganized, unprofessional, and dismissive of both my time and my pet's care. I would strongly caution others to consider this before booking an appointment here.

The employees who work up front don't really know the "policies". We had a health issue with our 6…read moreyear old cat that so far has cost us over $4,000 and EVERY single time we talked to them they gave us different amounts that had to be paid in advance of them seeing our boy. On top of that the mark up they did to medication and a $1 plastic cone for $20 that didn't even work is ridiculous and shady.

This place was worth the drive from San Jose to do the dental cleaning. One hour driving in the for…read morethe dropoff and one hour and 15 min after pickup.

I am so pleased with my experience at The Pet Advocate! I…read morebooked a dental cleaning for my dog, Zero, and needed to reschedule it a couple of times, but the office staff was very understanding and flexible. Once I finally was able to commit to a date, the correspondence I received from TPA was clear and helpful. I was told when to begin restricting food/water, what time to arrive, and the details of the check-in process. As directed, I arrived by 8am and notified office staff. I was quickly greeted by the vet tech, Jill, who was absolutely the best. Jill was warm, patient, and knowledgeable. She let me see where the procedure would be preformed and where Zero would be held, and explained when/why she would call (if blood work was concerning, if it wasn't safe to sedate, if they had suggested extractions). Despite being nervous, Jill definitely helped me feel better about leaving my boy in her care. Since his bloodwork was fine, the next time I heard from Jill was when she called to share suggested extractions. She briefly reviewed the dentition of a dog, explained where there were areas of concern in Zero's mouth, and was able to give me monetary figures when asked. She took time to consider my follow-up questions and I felt the interaction was professional while being empathetic and frank. At no time did I feel that she was trying to upsell me or otherwise get more money out of me. When I picked Zero up, Jill came out holding him. She sat with me and reviewed his bloodwork line by line, his X-rays, and showed me before and after pictures of his teeth. She also provided me with clearly labeled medications. We talked about food and general aftercare, including what I might observe, and I felt comfortable about heading home. We are now at the tail end of recovery and Zero has done fantastic, and I truly attribute a lot of that to Jill & her efforts. Thank you!

My wife and I recently put our cat, Mighty, down and we wanted to write a review of this specific…read moreBanfield. We've been to a variety of Banfields and this is hands down the best location. It's quieter which is great for our cat and they really knew how to take care of Mighty and make him comfortable. We just want to thank Dr. Kassie for taking great care of Mighty and for all of the dedication she put in. Thank you also to Jasmine for always remembering Mighty before we even get a chance to say anything as soon as we walk in. Thank you to the rest of the Banfield team as well for all the care you provided all these years for him. Hopefully we will be back one day once we're ready to have another fur baby by our side.

clean this mess is stink and is not healthy for the public, i been working in this shopping center…read morefor the past three years and is always this full, the entire sidewalk smells like dog & cat poop

The vets, nurses, and staff at All Bay Animal Hospital are literally lifesavers - this is…read moreabsolutely not an exaggeration. Last week my 11 year old cat Salem stopped eating and was hiding under the bed constantly, which is so unlike her. We called around and managed to get a same day appointment on a Saturday here, which was incredible, and once we took Salem in the vet discovered she had multiple teeth with lesions on them that needed to be extracted ASAP. They reviewed all the risks of the procedures and recommended tests to run ahead of time to make sure Salem would do well under anesthesia for the amount of time it took to remove the teeth. Yes, the tests were expensive, but they were also run on extremely short notice for a surgery scheduled 4 days in advance, so we went ahead with them. The vet sent us home with some pain meds in the meantime to make sure Salem could eat while we waited for the surgery. All the test results came back normal and her surgery was last Wednesday. They ended up having to extract 8 teeth, but the surgery overall was a success! Salem came out of anesthesia a little loopy but otherwise in good spirits. The recovery wasn't easy - she was in a lot of pain during the days immediately following the surgery, so the nurse who took care of Salem let us come by at the end of the day to pick up more kitty pain meds for her. The difference now is like night and day. She's back to her old self, wolfing down wet food, cuddling with me, and meowing for attention constantly. I was so nervous about the entire surgical process but the team here could not have handled it better. Thank you all so much for taking care of Salem!!

5 Stars for Dr. Macaulay - she had amazing bedside manner with my dog. This was very important as I…read moredrove to Concord all the way from Sacramento since she came highly referred from a friend. She's very professional and explained things clearly in a manner I can understand and that's why I ended up pursuing all of her treatment recommendations she felt would help my dog with his yearly itching and allergies. Our initial exam ran so smoothly and she was very gentle with my dog. She noticed that he was nervous since it was his first visit but she made him feel comfortable while explaining everything she did as she was doing it. You can tell she has a real love for animals, especially dogs! If you're looking for a veterinarian that truly cares for the well being of your dog, I would highly recommend Dr. Macaulay. For me she's worth the drive from Sacramento if it means my dog is going to receive genuine vet care. I also appreciate that I received a follow up text this morning checking in to see how my dog is doing post treatment care.