Re: Miller's Home Comfort
367 Northumberland Hwy.
Callao, VA 22435
804-529-7838
Miller's Home Comfort in Callao, VA did the water plumbing work on my new home in Heathsville, VA in March of 2024, connecting the water line from the house to the Virginia American Water box out near the road. I moved into my house on 4/20/24.
I noticed my water bill from American Water for 3/2/25-4/29/25 had gone from $19.27 (which is normal) to $35.86 but didn't really think too much about it because I had just had major surgery on April 7 and had people staying with me and people coming to the house for therapy, etc., and thought maybe it was from that. On May 25, my neighbor was down for the holiday to mow his grass and came to the door and told me I had a leak. The water was streaming from the water box at the road to the culvert gully. I called American Water who sent someone out very quickly that day. He showed me that the metal piece at the end of the line coming from the house was separated from the American Water part it was supposed to be attached to and was cracked. The water man looked at me with some amazement and said, "this is new" and asked who had done the plumbing from the house to their hookup. He said, "This should be under warranty for a year, I would have them come out and fix it."
Of course, it was a holiday weekend, and no one was in the office. I left a message with an AI answering machine that told me a technician would be sent. The weekend went by, and not only did I not get a call or a technician, the water flowed on.
On Tuesday morning, 5/27, the office called to say that Miller's work is only guaranteed for 30 days and that they would not make an exception.
Thirty Days!!!!
If I had known no one was going to come, I would have tried to get someone else out. Meanwhile the water flowed on over 2 more days.
I called someone else after my phone call with them who sent someone within the hour. He found that the metal female adapter that screws into the Virginia Water piece had split lengthwise and separated from the American Water connection, as had their technician. He said he didn't know if someone had perhaps tightened it too much, but he showed me the piece split vertically up the center. He then cut out the fitting, replaced it, tested it, and refilled the hole.
I have received a bill for the work done for $420.90. I also just received my water bill for 4/30/25-5/29/25 for $81.04, quite a bit more than $19.
I appealed in writing to the company that I felt this was not right and to please do something to help me. I got no response. Therefore, I would not recommend them to anyone and feel people should know about my experience.
Thank you.
Deborah W. Sears
129 Hampton Place
Heathsville, VA 22473
804-220-2549
804-580-4429 read more
