Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Great mom and pop shop! I scoured the internet to find a place to repair a family music box that…read morewas overwound. I happened to be having breakfast at Little Jerry's and saw this watch shop. Marlene said they could fix it no problem. I gave them my cherished heirloom and about a month later (custom parts had to be ordered) Marlene called me to say it was ready. When I went to pick it up, Marlene taught me how the music box worked. I brought two watches that needed battery replacements and she taught me how to use the tools and do it myself. I never thought I'd be learning how to work on watches and music boxes. What a cool experience! I can't say enough about what a great shop this is and how nice Marlene is. I will be back and be sending everyone I know!

I ended up receiving my clock back but only after the Better Business Bureau got involved.read more

Fixed my dad's old pocket watch and replaced the battery, quick turn around. Very pleasedread more

I took an older 1980's watch in to get new battery and cleaned. The staff was very knowledgeable…read moreand helpful giving me information on the watch. Great service and price.

No wonder they are closing - with customer service like that! I cannot believe how condescending…read moreand insulting. I'm glad they are closing - because I would never go back!!! I spent $15,000 there and they did not help me. They did not even clean my jewelry.

The owner is kind and extremely knowledgeable. It is my favorite jeweler. Their selection is…read moreimpeccable and their prices are good. Van Der Veen Jewelers is definitely the best, and has excellent customer service..

Exceptional service and very knowledgeable. I'm very happy with the repairs to 2 of my rings. The…read morecost is very reasonable and Michael is great to work with and would highly recommend. You won't be disappointed.

My husband and I stopped in today to get our wedding rings cleaned and polished (purchased at…read moreClark's, which was an amazing experience all on its own, see my prior review). He does such a great job cleaning, polishing and in my case throughly inspecting my diamond. It makes me feel really good about not only our original purchase, but about the maintenance they receive there. As a bonus I walked out with the most beautiful pair of sapphire earrings ever. I'd been hinting that I wanted new earrings and these were just waiting for me. My husband is amazing, but so is the selection at Clark's. And the owner makes it so easy and pleasant to do business, truly stressless. It makes me happy to support such a great local business and I'm always thrilled with the outcome of any visit.

We came here because my wife's expensive watch needed a new battery. We were referred here by…read moreMiller's Jewelry. The staff here was friendly and very nice to talk to while the watch maker did the battery. He is only in store Thursday and Friday. I'm not a watch or jewelry guy myself but my wife is. We use to come here years ago for some of my wife's jewelry and have always had a great experience. They have a wonderful selection of jewelry of great quality so give them a try. Thanks Carlsons.

Very nice staff--all family. Spacious, bright store. Style of jewelry wasn't mine and the prices…read morewere pretty high. They do offer custom work and stock many gems and pearls. But I felt the prices were significantly higher than the other jewelers I have shopped at. Like that this is a family business. Definitely prefer this to the mall stores.

Went in to get a battery replacement for my dad's watch. The guy Ended up cleaning the watch for me…read moreand replacing the battery in less than a hour. Thank you for the amazing customer service.

I've been going to Roth (owner) of Memories for watch repairs and batteries for over 5 years. Not…read moreonly is his service excellent, he gives everyone of his customers the red carpet treatment and is extremely friendly to everyone he meets. I highly recommend this store for all your watch and jewelry needs. Thank you Roth. Ed Brilliante

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

Sean helped me with my watch today and was very informative and was an absolute pleasure to work…read morewith. They have a cute little dog named Sam which made the visit even better. I would give Sean 10 stars if I could. Please reach out to them for your watch and jewelery needs