Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Fixed my dad's old pocket watch and replaced the battery, quick turn around. Very pleasedread more

I took an older 1980's watch in to get new battery and cleaned. The staff was very knowledgeable…read moreand helpful giving me information on the watch. Great service and price.

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

When we first came in we were welcomed in and told to wait for an available associate, no biggie…read more We walked around and looked at what they had. Brandon was the first to help us and apologized saying he didn't realize we were waiting. Again, no big deal he got right into figuring out what we had come in for. We said we wanted to look at engagement rights together and wanna see what we like and don't like cause how can you know unless you go try some on. We were then sat down with another associate, Sean. Idk if he was just looking to make only money that day but customer experience was horrible. He was asking what I was looking for I said I'm leaning towards a Dutch marquise but know they're hard to come by so I wanted to see marquise in person on my finger to get an idea if I'd like it in real life. Brandon had already laid out some marquise for me beforehand so Sean showed be them again and then talked AT me and explained what I wanted was an elongated hex... thank you, thats great to know although both are correct. He explained what cut and clarity were. Not something I was confused about but again, thanks. He pulled up some from his source and told us how much they were and it felt as if he was trying to make us leave or scare us away by mentioning the prices. Then he asked for timeline and my boyfriend didn't wanna say exactly what the timeline was in front of me and it's like a switch went off and he just wanted us out of his store. He was like okay well here's my card and lmk when you guys are ready. And then we just sat there in an awkward silence for a moment cause he dismissed us so fast we couldn't even process we were being kicked out lol. Anyway... I would not recommend coming here unless you can be perceived as being loaded, if you get what I'm saying. Horrible customer service from Sean. Brandon however, was great. Really wanted to support a jeweler local to us but I could never spend money at a place that treats their potential customers like this.

Very nice staff--all family. Spacious, bright store. Style of jewelry wasn't mine and the prices…read morewere pretty high. They do offer custom work and stock many gems and pearls. But I felt the prices were significantly higher than the other jewelers I have shopped at. Like that this is a family business. Definitely prefer this to the mall stores.

So far so good! Thought I had a platinum ring to resize and it was white gold! Whew... platinum was…read morereally expensive. They actually called me and enlightened me! That was awesome! Great folks. Waiting till my ring is done now.

Ben Bridge is second to none in the PNW ... we have been to many BB locations over the years for…read morecleaning, maintenance, and new purchases, and Tacoma is no exception to their legacy of excellence. Most recently my ring somehow got "squished" an had taken on a slight oval shape and my primary stone was crooked! I was so worried the stone might fall out and be lost forever. My husband purchased the lifetime warranty 10 years ago and it is worth every penny! I took my ring in and less than 2 weeks later, it was returned to me looking absolutely brand new. I am SO grateful!!! We will always choose Ben Bridge when we have a choice and need a quality jeweler that will treat us with respect and kindness.

Went in for a watch battery change. They really don't like changing batteries, except they are not…read moreupfront about it. An employee told me "we send them to our headquarters in Seattle, is that okay?" To which I replied yes. She then said "it will take 3 weeks, is that STILL okay?" Went to another store, and while I was at it bought an automatic Tag so I don't have to deal with the BS anymore. Moral of the story is you never know that $50 sales you are blowing off might be a $5000 sale you lose.

I had them reuse a necklace I was unhappy with & create a pendant and a bracelet. I'm so happy &…read morewill wear my new pieces happily. Thanks guys. Geri H

I'm so glad I found Tacoma Custom Jewelers and that we have such a wonderful locally owned business…read morein University Place. Every experience I've had at Tacoma Customs Jewelers continues to confirm they are the best in the business - both in their trade and customer service. I've had multiple services done on various pieces of jewelry and each time I've felt heard, my jewelry has been expertly cared for, and the end product is one you can tell they take pride in. I will continue to use Tacoma Custom Jewelers for all my jeweler needs & cannot recommend them enough.

I had to update my review just to add a photo because there has not been one single day since my…read morehusband proposed and put this ring on my finger that someone hasn't complimented me on it. It's absolutely beautiful and obviously one of a kind. I'm still so thankful the staff at Larkin was able to help my husband make that happen.

We went to larkin with a family diamond looking for an engagement ring. I didn't want anything too…read morebig as I am usually working with my hands. What we picked out was perfect. Thank you Larkin for helping me and my husband find the perfect ring.

I have been doing business with Thea and her family at New York Gold (NYG) for over 30 years! Even…read morewhen I have moved out of state, I continued to buy and sell jewelry from her! I have mailed my jewelry to NYG over the years for repair because I trust them, their craftsmanship and I trust I am getting a fair price for the gold. I don't buy real diamonds, I buy CZ's here and know and trust I am getting the highest quality of a lab created stone from NYG. John, Sheena, Thea and Howard have become my family, my aunt and uncle and my sister and brother and I will not do business with any other jeweler anywhere, no matter where I move to! Having a "personal jeweler" is a REAL FLEX and nothing a retail jewelry store could ever compare to with price and service! If you see a piece of jewelry in a retail store, take a picture of it and take it to Thea and ask her to make it for you!!!

Always great customer service, super friendly and very helpful not only do they give you their true…read moreopinion but also make sure that you're satisfied with whatever jewelry you're gonna keep forever ! Been coming here for years !