As always, Delta is doing it right…read more I am a rewards member with them - between Silver and Gold depending on the year and I enjoy the perks of early boarding, free bags, ease of check-in, etc. Additionally, I believe Delta's app has been and is still the best in the business with real-time updates, ability to change and re-book if there is a delay or interruption, maps of airports, updated gate and arrival info and bag claim info. Our recent trip through Indianapolis airport via Delta was easy both coming and going with no issues at all. Thanks Delta!

gave us wrong seats called and they said they fixed it then at arrival to the airport realized it…read morewasn't fixed and told me that I didn't pay for comfort seats what a joke of an airline

Warm nuts and Ol Fashioned and cozy views...best way to travel halfway across the country from…read moreSeattle to Indianapolis

Their instruction video is made completely with dance and song and I can't think of a better way to…read morekick off a flight. Such a smart idea. For once, everyone on the plane was paying attention because the video was so flipping entertaining! There's cool purple lights lining the ceiling and the flight attendant has a ban bun. Everyone was nice and approachable and I've never had problems with my carryon and personal item. You can get WiFi for the duration of your flight for only $10 or can watch their free movies and TV shows if you're on a long flight: New Girl, Full House, The Notebook... so many goodies.

okay look, the fees for a carryon shouldn't be more than I paid for the flight. 100 some odd…read moredollars for a carry on when the flight was about 90$ is criminal. highway robbery. safe flights. comfy enough for the flights. cheap if you don't have a carry on. the staff is nice, and polite and try to be as accommodating as they can. however they do have to enforce the rules of their corporate overlords.

My experience with Frontier was disappointing from start to finish. The customer service at…read morecheck-in and during boarding felt passive-aggressive and unprofessional. Instead of helping passengers, staff seemed more interested in publicly shaming people over bag sizes and carry-on policies. Multiple times, employees used the microphone to call out passengers for having the "wrong" bags in a tone that felt condescending rather than informative. During boarding, staff would interrogate passengers about what type of seat they purchased, as if it somehow justified how they were being treated. The entire process felt hostile and unnecessarily confrontational. I understand that airlines have policies, but there is a respectful way to enforce them. Frontier's staff made customers feel like an inconvenience rather than paying passengers. Traveling is stressful enough without being embarrassed or talked down to in front of a crowd. There are plenty of airlines that manage to enforce rules while still treating people with dignity. Based on this experience, I will not be flying Frontier again and would not recommend it to others.

I think my first time will be my last! I typically fly Southwest or American, but this flight was…read morevery reasonably priced, and I hadn't really heard many negative things about the airline. Overall, the flight to my destination wasn't too bad, but the return trip was a different story. Our flight was delayed five times with no explanation, and when we finally boarded, they were still charging $4 for drinks, including water -which, in my opinion, felt unnecessary. The seats were also extremely uncomfortable. Now that I think about it, I don't think there was any cushioning at all. Lastly, it took over an hour for the baggage carousel to even start pushing bags out at baggage claim. All that said, this airline isn't the worst, but it's definitely a "you get what you pay for" experience.

This is the worst experience i have had with any airline!!! Canceled the flight and left us strandedread more

Flying is miserable, but I had as good of an experience with Southwest as one could hope for. And…read moreflying Southwest out of Indianapolis is good because there are quite a few options.

Today is the day I realize that Southwest is no longer customer friendly and is just business. I…read moreput up with delays, many out of their control, but when I book at a specific fare for a specific itenerary and don't receive that service. There is never an accomodation made to raise the level of experience past that. BASIC FARE customers BEWARE! I booked a roundtrip for my mother, which we had to modify just the front leg of the trip. Southwest cannot accomodate that and requires cancellation of the entire round trip. If I had book two individual one-ways, not problem. This is nuanced games and legalize to make a buck. I really hope to see 1) Department of Transportation evaluate this going forward, 2)Hope some law firm would lead a class action regarding this type of practice and 3) Customers rise up and make sure that you shop for a new airline. I suspect it is the same at many. Southwest USE TO have a friendly customer facing, how can we SERVE business model. No longer! Sad to see this model of business innovation change from "We are not like most people" to "We are just like everyone else." Dont be fooled by your status they hand out, the extra leg room, and the wonderful pistachio gimmicks. I have flown for many years with SW and had become loyal. But, now I will be much more discerning about which flight and airline we will be flying with. To Southwest, Loyalty is only a catch phrase and one way street, it seems. It will take a long time for you to win back your advocates after you alienate them. And, many other customers will now here about the recent times of less than service vs the years of service that exceeded. As Gas Prices Soar due to global conflict, Southwest has a chance to stand out versus be like everyone else. Copy and pasting this to my best 100 friends. Ripples of opportunity to have Southwest make an impact or prove who they are. I am expecting more Corporate Greed. Sad to say that I used to be a great advocate of this company, but today I can no longer advocate for Southwest. Today, they are in my mind... the LEAST Customer Friendly Airline. Business is about creating service that people want, not need. We can do better!!!

Spirit cancelled our flight and caused our family to miss a family cruise that was pre-paid…read more because they labeled it "maintenence issues" the travel insurance is useless. we were forced to stay 2 days in orlando begging spirit to change our flight home to allow us to leave. DO NOT fly spirit!

I decided to fly Spirit airlines for the first time going to Ft. Lauderdale to visit relatives. I…read morecan definitely say that I will not be flying with Spirit airlines again. The airfares are cheaper than the other airlines, but there is a catch. They nickel and dime you for everything from the seat assignment to the baggage fees, and the beverages and snacks on the flight. The customer service is nice and professional from the flight attendants and the travel agents, so I will give Spirit airlines praise for that, but the seats are uncomfortable on the flights, and unless you pay for a luxury seat, you have to pay for a beverage and snack. I did get a upgrade seat on my flight to Ft. Lauderdale which included a free beverage and snack, but the seat itself was not comfortable at all. To sum it up, unless you are willing to pay a lot of money for a flight, do not bother with Spirit airlines. Save your money for something else.

Delay Delay Delay. Plane delayed in Kona due to catering being late. In DFW the gates kept…read morechanging to different terminals. When we finally got to the gate we were told that they had to find an airplane and they did not know how long the delay would be. I'll not be flying American on my next trip!

The worst! I've been flying American Airlines exclusively for 15+ years as an Advantage member but…read moream done with them after our most travel experience, which was nothing short of a nightmare. Long story short, American stranded my wife and kids overnight in Chicago and San Diego (without luggage) while en route from Indianapolis to Phoenix and I had to purchase them tickets on Southwest to get them from San Diego to Phoenix. As a result, it took them 2.5 days to get from IND to PHX and we lost two days of spring break. The worst of it is that American refuses to offer us any compensation, even after filing several complaints with customer service. American Airlines customer service representatives Carla Roman and Chad Brunstein have refused to adequately respond or take my complaints seriously. Find another airline because this one sucks!

I've flown with United Airlines a few times. My experiences have been great. I a couple of times I…read morewas upgraded to First class seating due to my Platinum status in 2022/2023. The crew and customer service agents have all been nice and excited to assist you with smiles. Check in process and boarding have been pretty quick and easy.

I appreciated the flight detail confirmation text and email leading up to my flight with United…read moreAirlines back to Chicago Illinois. The confirmations not only reminded me of the actual time of my flight, but when I could check-in, as well as delays and gate changes. Three days before my outbound flight back to Chicago, I was informed via text message that my flight had been canceled due to FAA-mandated airspace restrictions during the government shutdown. I reacted immediately, booking a new flight which ended up being an earlier time than the previous. It is situations like that where I appreciate updates because I would not have wanted to find out the day of. Now rather than download the United Airlines mobile application, I visited www.united.com where I was able to check-in for my flight early, as well as send my boarding pass to my phone via text in the process. As someone who had just a carry-on bag with me, it allowed me to head straight to TSA rather than to see a United Airlines agent once I arrived at Indianapolis International Airport. As for my airport experience, TSA was not crowded at all despite it being Indianapolis International Airport. I always dread going through security because of the possibility of congested lines, but all went smoothly! The only things I removed from my body were my jacket, and my bracelets placing each item inside either the bin, or my jacket pocket. After that, I was well on my way to locate the gate. The United Airlines gate was easy to find, thanks to posted signage within the terminal; the gate appeared professional with a very well-maintained seating area in comparison to other airlines I have flown out of. I rarely encounter boarding areas with clean seats and no trash left behind, which is just hard to unsee. I loved that there were charging outlets that worked because it gave me the chance to charge my cell phone before boarding my flight back to Chicago. Whether it be the individual booths or the workstations, I was grateful to see so many areas and seats with charging outlets. Boarding with this airline was very painless! Announcements were made which gave me the time to browse around the terminal prior to the time my boarding group boarded. It was by far one of the best boarding experiences I have ever had out of my many times of flying. I feared that my flight back to Chicago would be delayed, but thankfully it was not. With having to change my flight 3 days ago, I was very concerned and glad that it did not happen. As for the airplane interior, I loved that the seat was spacious enough to where I could adjust myself while seated. I had an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. There were no charging outlets within my seat, but thankfully I was able to charge my phone prior to boarding the airplane. While onboard the flight, I got some rest during this short flight back to Chicago, which I am grateful for. Onboard, the only communication I had with the flight attendants was the boarding flight hello, and the airplane departure "thank you" and "goodbye" greeting. In closing, I am very open to choosing and recommending United Airlines to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~ Good vibes coming your way ~ Thomas G

Very poor customer service. Automated responses. Definitely not aimed at pleasing or even…read moreunderstanding their customers. Thank you.