Outstanding and exceeded expectations. Every aspect, from the customer service to the installation crew, was beyond expectation. Kevin demonstrated superb customer service beginning with the initial quote meeting, to the contract signing, and continuing through the install process. The installers were prompt, thorough, clean, and very talented. They were receptive to any and all questions I had and volunteered information to explain every step along the way. They were diligent about cleanliness, from the drop cloth to the thorough sweep after each window. Kevin and his crew should be very proud of the excellent service they provide. They clearly work hard to earn the customer's trust as well as ensure the customer feels beyond satisfied with their return on investment. Great job!
The actual windows they installed (Great Lakes Windows - Comfort Smart) provide a massive upgrade to the thermal efficiency of the house as well as decreasing the decibel level outside. My house is about a block away from a main thoroughfare that I would constantly hear outside my bedroom at night, but now it's as if I'm sleeping in a bank vault. Additionally, the draft and the local areas of cold air that would accumulate near my old windows is gone.
All in all, I am very happy with my decision to employ Mills Window and Door to replace the 12 windows in my house! I got three quotes for the work, of which Mills was second price-wise. However, the cheapest was one of the larger-scale nationwide companies and Mills was only slightly more. I definitely feel that I got the added value not only in the window quality, but also in the outstanding customer service they provided. I will not hesitate to employ Mills in the future and would highly recommend them to anybody! read more