Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

Lidia was exceptional. Very knowledgeable and answered every question I had. With that in mind I am…read morevery satisfied with her service. This made it easier for me to switch insurance companies. And believe me I was with the previous company for a long time.

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Horrible customer service! Our local insurance broker sold his business to Acrisure. Over 4 days…read morehave called and have told I was anywhere from 5th to 31st in line with the average wait time exceeding 200 minutes. I left my phone number for a call back 3 times and have heard back as yet. Clearly they have expanded and made acquisitions that are far beyond their ability to service their clients. I'm now working with Mercury to find a new broker, one that can be responsive to their client.

My family has been very grateful and happy with the insurance policies Mimi has helped us with for…read morethe past 15 years. Not only Mimi able to write the policies with same coverages but at a lower annual rate, she always takes the time to explain to me and my elderly parents what coverages that are most important to them. Mimi is responsible, reliable, honest and fiduciary as an agent and we would recommend her without any hesitation.

I first started working with Mimi over 10 years ago right before getting married. She and her staff…read moreare very friendly, professional, and patient, and I trust their advice on getting the right amount of coverage as well as apply as many discounts as possible. As my family has grown and our insurance needs have increased, Mimi has continued to help us add insurance policies over the years. We have referred her to friends and would recommend her to anyone, and we look forward to a continued relationship for many years to come.

We are long-time clients of State Farm. Patrick is our go-to: he's knowledgeable, responsive, and…read morejust has such a pleasant and approachable style. We meet annually to review our bundled plans, and he never pushes the tough sell... just presents the options and gives us the space to make our choices. I recently had a rock crack the windshield of my leased vehicle. Going through Patrick made the process fast, simple, and seamless. I also direct my clients to him, and he's always prompt and professional. Keep it up Patrick, Candice, and team! Thanks for being so good at what you do!

Candace Kistner's office has always been fabulous. But for the last several weeks they have stopped…read morereturning calls. What is going on?

After paying State Farm for homeowners insurance for 50 years, we recently discovered water damage…read moreand mold in a bathroom. We found that State Farm does not cover water damage or mold 99% of the time. Our claim was denied and Chang's office made no attempt to change the claim adjuster's decision. I'm looking for a new insurance company now

Fantastic service, great turnaround, and quick responses. Used Randy's services for a number of…read moreyears back when I lived in the Bay Area and now that I'm in SoCal, him and his team are still there to support me. Much appreciated and will be sticking with them as long as I can.

Jill has gone above and beyond to help during a stressful time of trying to close on our home loan…read more We urgently needed help and learned that when you purchase Allstate insurance on the website, you're not assigned to an agent so there's no immediate assistance. Updating my information online, it says it would take 7 days to process, which is too long when we're on a tight deadline for closing. Jill was recommended to me and she has been phenomenal. She's very prompt in answering my questions, making me aware of things I didn't know and going above and beyond in general. My policy isn't even under her, but she still did whatever she could to help get my issue resolved. The person who recommended me to Jill literally said that they've stayed with Allstate just because of the excellent service Jill provides.

I had sent Jill a pretty complicated insurance portfolio to quote, and within 24 hours she turned…read moreit around and had some really good suggestions on how I could optimize or improve my coverage for little to know out of pocket. She was extremely responsive and would recommend her to anyone.

Good customer service but the only thing that I didn't like to receive so many marketing calls even…read moreafter opting out, rest overall support and customer service is really nice.

Great insurance office and staff! They were able to fine tune my policy to provide the best…read morecoverage

Andie was amazing. She walked me through all that i needed and when we hit roadblocks she guided…read moreme through. She was attentive and reachable and super nice to deal with. I have my trust restored with insurance companies!!!

Just went to this office for my sons car that I drive. The woman at the window was extremely rude…read more And snotty. And above-it-all. I would have appreciated, 'I really want to help you, but I can't' It would have been so easy for her to say, 'Sorry, I can't help you unless your son is a member.' Instead I got a really snotty attitude - if you don't want to sign him up, go away and don't bother me. There was no one in line behind me. Couldn't she have been at least pleasant about it?? She reminds me of that school teacher that everyone hated.