I'm writing an update to the previous review. Since posting the review, a representative from Kim…read moreYeung Ling PC has reached out to me and provided a follow up service from a senior accountant. Mr. Chow was very helpful and knowledgeable, he answered and addressed my pervious tax questions and concerns. I don't think the first accountant was very experienced, but I'm happy with the service Mr. Chow provided and would return again.

Used them for over 10 years. They get the job done, and have professional & courteous employees…read more Usually have decent turn around time even during busy seasons. Handles more complicated matters like real estate depreciation and such as well. Recommended.

Joe helped me in my role as the executor of my mother's estate. He guided me through IRS letters…read moreand forms in language I could understand. I'm very thankful for his expertise and his professionalism.

Initial conversation (free) went well. Second appointment we met in his office. When my husband…read moreand I arrived we were told that the second appointment was a phone consultation (which we would not have agreed to). I asked if he reviewed our 2025 tax return (one of the key reasons for the visit) having had it prepared quickly by a chain firm I had no confidence in. He stated that not only did he not review the return as requested, but that his computer didn't work. Then he proceeded to make a phone call to deal with his personal auto insurance. I am not one for big fancy offices, but his office was an unorganized mess. You could not even see him from across his desk with all the computers (I guess all non working?) he had on his desk. We left his office once he called his auto insurance company. As the client (well almost) it was clear we were not the priority. He may well be a competent CPA but his actions elicited no confidence. If you are looking for a new CPA, as we are, look elsewhere.

Horrible service, I was working the LP early 2025 on a super important crisis we were having. The…read morefirst red flag was never getting the accountant on the phone. It was always the same excuse, hes away from his desk or hes at a client meeting now but I can take your name and message and he will get back to you.... That wasn't even the worst part - they got the most critical piece of information wrong... It was so blatantly wrong that is was laughable. The incompetence was rightfully there. I urge anyone to properly vet this company and make sure they know what they're getting into.

I'm a bit younger and newer to the work force, so I wasn't really sure with how to go about doing…read moremy taxes etc... I knew I needed some help and didn't feel like doing the online websites. One of my friends parent's recommended giving them a call here to help out. When I called and got in touch with somebody, they were extremelyyyyy helpful! So patient and explained everything I needed to know to feel comfortable. Not sure why you would go to anybody else. At least now I know who to go to each year, thanks guys!

Worst customer service imaginable. Ignoring your clients is the lowest level of service a business…read morecan provide. They don't return phone calls or emails (I'm talking in July- not in April. That would at least be understandable.) When trusting someone with your finances, we expect someone who cares....which is why we chose a smaller Manayunk firm instead of one of the big Philly firms. Somehow, there seems to be no regard for customer care or personalized service...or any service for that matter. Since it seems clear the JEM&Assoc and our "accountant" Brian seem not to value our business in the slightest, we will be taking our business elsewhere. I don't have time to chase people who I am paying to do a service for myself and my family. If you need further clarification of the situation, it's been almost a month since my first email, a week since my follow up email asking if he had an alternative preferred method of communication, and three days since I called his office and left a message. We had to file an extension, so we are-in fact-working under a deadline. This isn't the first time we've been disappointed with their professionalism...but it will be the last.

I was recommended to John McGovern over 10 years ago and have been extremely impressed by he and…read morehis staff's up to date knowledge of accounting and tax preparation. I have also recommended them to friends and family members, and have heard that they were equally pleased.

Best service and excellent communication. I wouldn't go anywhere else! Questions are quickly…read moreanswered!

Gave documents early and he filed extension costing me extra tax. Poor communication. Actually…read moreyelling when I questioned extension.. he was busy and had other clients. Charged more then quoted. Horrible experience.

I rarely give feed back for services that are not up to par, but I am reporting this accountant in…read morehopes to prevent someone else from making the same mistake when choosing the services of someone with very few references. Definitely not a good sign. My husband is self employed and contacted Ms. Sam to help with our business and personal tax preparations. Ms. Sam was responsive to us initially, and as time passed we have yet to hear back from her. We have real concerns with this company and started calling and leaving her messages along with emails to find out where we were at with our taxes. In the beginning we gave Ms. Sam the benefit of the doubt because it was tax season, and one would only assume that any accountant worth their salt would be extremely busy at this tme of the year, right?! Our patience began waring, and as time has passed (Months) we continue to call and leave messages asking her to please contact us. It has been months since our last conversation with Ms. Sam, thus leaving us in a precarious situation with our tax filing. She has all of our financial information which is not cool at all and leaves me contemplating our next step ... This has been the worst experience with someone who has just completely ghosted us for no apparent reason whatsoever ?! Not to mention, her unprofessionalism at it's worst when her business success solely relies on satisfied paying customers, not to mention her reputation as well! If anyone out there has had a similar situation with Ms. Sam, or if someone has retained her services very recently or even knows how to reach her ... please post it. As I review the five other posted comments and see the dates of review ... I have only myself to blame. Lesson learned!

The best in the business!! She is smart and quick to respond to a question. Thank you Sara!read more

I honestly can't even comment on their services because they are seemingly quite unorganized when…read moreit comes to communicating. I was told over the phone yesterday to just drop by. When I did, he wasn't there. I noticed on on their signage it states that they are by appointment so I don't know why they would tell me to just come by. I asked the person at the front deak if I should make an appointment than. I was then told again to just come back later before they closed at 5. I came back at 3:45. Their door was closed and no one was there. I wasted my afternoon traveling back and forth twice. I won't be using their services.

Sorry to hear that someone had trouble connecting with John Galati. We've used him for several…read moreyears. He's been easy to work with. John knows taxes and he manages to keep things simple and straightforward. Very reasonable rates.

Smoke and mirrors. They are there to help but to a certain degree. When things get challenging or…read morebusy you'll never get a call back or help from the person you need to talk to. I had major issues with my balance owed and had added interest from IRS penalties. I called for guidance and assistance, and they practically blew me off. "Upload your IRS notice to the portal and We'll get you a rebate, we'll look into it and call you back" no call backs, two weeks go by and I have to call many times. $600 for the service and I owe over $3000 dollars to IRS with accrued penalties that could've been prevented or explained with some guidance from "tax professionals". I am truly disappointed. I was patient and respectful, they did a poor job at helping when I needed it the most. I DO NOT RECOMMEND. YOU CAN FIND SOMEONE OR SOMEWHERE ELSE CHEAPER TO PUT YOU IN FINANCIAL RUIN.

John Clark My company has used their services for over 12+…read moreyears. They handle my bookkeeping, accounting and tax returns for both business and personal. They are excellent. Layton & Stacey and the team have continued to do a great job for me and my company. I would highly recommend them.