Alright, so here's the deal--I thought I was booking a summertime ski resort experience. You know, something like Vermont in the off-season, where you get all those healthy, mountain-living vibes, fresh air, and maybe even some outdoor activities that make you feel like a wellness goddess. What I got at Minerals Resort? The complete opposite. **The People: Jersey Shore in the Mountains** First off, let's talk about the people. I was expecting fit, outdoorsy types--people who might actually enjoy hiking or, I don't know, breathing fresh air. Instead, it was like the Jersey Shore cast decided to take a field trip to the mountains. Everywhere I looked, there were massive, in-your-face tattoos, blingy gold chains, and bikinis that barely held on. It felt like I'd stumbled into some bizarre version of a beach party, but without the beach or the fun. If I was hoping for that healthy, mountain-living crowd, I was sorely disappointed. **The Facilities: More Run-Down Than Rustic** The facilities were just sad. I was expecting a cozy lodge vibe, maybe a bit rustic but in a charming way. What I got was more run-down than anything else. The steam room was out of order, and the sauna, when it was actually working, smelled like something had died in there. And forget about cleanliness--everything felt dirty, like the place hadn't seen a proper scrub in ages. Not exactly the fresh, invigorating experience I was hoping for. **Our Room: Musty and Miserable** Then there was our room, which was another level of disappointing. I had visions of a quaint, mountain-style room with crisp, clean sheets and maybe even a view. Instead, I walked into a musty-smelling space with faded, ancient sheets and a tub that had definitely seen better days. The kicker? Hair from the last guests still on the counter. Lovely. And just when I thought it couldn't get worse, the people in the next room had a full-on screaming match in the middle of the night. When I called down to the front desk, they couldn't have cared less. I was stuck there, wide awake, wondering why I hadn't just booked a summer trip to Stowe or Aspen, where things like this don't happen. **Locker Rooms: Avoid at All Costs** The women's locker room was no better. Dirty floors, unflushed toilets--it was like the cleaning staff just gave up. I couldn't get out of there fast enough. If this is what they call a summertime ski resort experience, then they're doing it all wrong. **Dining: Absolute Rip-Off** And the food? Don't even get me started. I was thinking farm-to-table, fresh mountain cuisine. What I got were overpriced burgers and chicken fingers that were bland and boring. For what they charged, I expected something at least halfway decent, but nope--just overpriced junk that left me feeling ripped off after every meal. **Conclusion: Never Again** In the end, this place was nothing like the summertime ski resort experience I was hoping for. I wanted that healthy, mountain-living vibe, but what I got was more like a low-rent reality show set in the middle of nowhere. The people were loud, obnoxious, and totally lacking in class, the facilities were falling apart, and the staff couldn't care less. Did I mention the non stop Spanish music blaring from wifi speakers around the pool? Honestly, if you're looking for a relaxing, high-end mountain escape, steer clear of this place. Head to somewhere like Stowe where they actually know what they're doing. I won't be making the mistake of going back to Minerals Resort, and I suggest you don't either. read more

Most disappointing weekend ever. We called twice before booking to make sure the pools would be usable with the capacity restrictions, and were reassured by two different staff that you "book accordingly." We had specifically inquired about this because we knew the state regulations, and wanted to ensure that we would not have an issue, as the pool was the main attraction here. Well, neither Minerals nor Grand Cascades could accommodate a fraction of the long line of guests waiting to use the pools. Only 100 people were able to be in the pool area in a resort that holds thousands. No prior warning from you about this major problem. Also, we called your dining department upon checking in and couldn't get a dinner reservation until 9:30pm. We thought we would get a relaxing birthday trip. We were looking forward to it so much. Instead, we got a lot of moving bags around with sore shoulders, and coming home because we were not going to pay $500 per night to stay in a very underwhelming, average hotel room. Thanks for agreeing to refund us (still awaiting), after a relentless conversation. I think it would be in your best interest as a business to be honest and not mislead people. This was greedy, dishonest behavior. You should have been upfront with us, and possibly arrange some kind of reservation system for the pool, letting people know in advance what to expect. Instead, you advertise all over social media with pictures of your pools to lure people in. To make matters worse, I just posted the above comment on the Crystal Springs Instagram page. I was actually amazed that not only was my comment deleted in less than one minute, but I was blocked from the account for sharing my dissatisfaction! Perhaps, if you paid as much attention to serving your customers the way you filter out and block your online platforms, then I could come back to give your resort another try. I had rebooked for a weekday in March, but now, I will be canceling as a result of the way you handled me expressing my experience. Wish I could give you zero stars. I feel bad for your teams of employees who probably have to take the brunt of the customer disappointment due to these terrible decisions from management. read more

Arrived at this sister resort MINERALS for what was planned to be a girlfriends' getaway as advertised and it was nothing but a stress filled getaway! BEWARE of false advertising as displayed on their website. To summarize the experience, I will provide a list of mishaps that occurred during this awful experience at Minerals. -Front desk was not accommodating what activities were listed on the girls getaway package. There was no itenary as listed on the website showing sample dates of activities available. This is false and misleading. For example, there was no warning that the hike is not something that you can do on your own and that you should be aware there are bears in the area...Mixology class was not a class just a demonstration of how to make a drink. The staff that provided the demonstration was Very kind and professional. -There was no refrigerator in the room and one of the guests I traveled with needed medication refrigerated which was a huge inconvience. -The hallways were noisy with children loudly screaming in the hallways so it made for a non relaxing restless night. -The manager William was UNPORFESSIONAL and RUDE. The staff did not communicate with each other. We were told we would recieve compensation and free dinner and then when arriving there was no one aware of it. -At the very end during checkout time we were told by another more professional manager that we would recieve a voucher and free lunch to compensate for the awful experience and that was in fact misleading and and did not happen as well. The food was poor quality for lunch as if it was sitting there stale. Overall I would NEVER reccomended this place to anyone!! AWFUL !!! read more

My stay at the resort in general was very nice until my moment at checking out I was already like an hour away when my husband and I noticed we left behind a very valuable item I immediately called the hotel let them know what I left behind to please call HOUSEKEEPING TO PKEAS LEAVE IT AT THE FRONT DESK we drove back to the resort to recover our item when they say it's not found it's impossible that's housekeeping did not see a 120gram 27inch Cuban link gold chain under the pillow I had to call the cops file a robbery Verón police department had a detective come out speak to housekeeping employees and the manager and nothing so now all housekeeping has to take a polygraph test this is sad it dishonest of this housekeeping department to say they did not see my husband chain I'm lost in word I was robbed . And the hotel had nothing to say which was worst now when you check out of a hotel if you take even a wash cloth they are fast to charge your account but they steal from you and you stay with out nothing unfair dishonest never in my life will I ever trust a hotel " HOUSEKEEPING " again never and not one person has called me yet to inform me of anything and it's not the value of this chain it's it sentimental value it has for my husband I will take this issue as far as I have to to recover my husband stolen chain news newspaper consumer affairs my attorney what ever I have to do I will do I'm not staying empty like did I was robbed and the hotel "HOUSEKEEPING "should be hold accountable for this issue read more

I recently stayed at Minerals Hotel in New Jersey, and while the spa facilities were perfectly fine, my overall experience was greatly overshadowed by issues with the hotel's management and policies. The most glaring problem was their decision to allow locals access to the pool for just $50 in an apparent attempt to boost revenue. This decision completely ruined the experience for paying hotel guests. The pool, which should have been a relaxing amenity for guests, was overcrowded and felt more like a public swimming hole than part of a hotel experience. The influx of local visitors created a chaotic atmosphere, making it difficult to enjoy what should have been a highlight of the stay. For a hotel that markets itself as a premium destination, this kind of mismanagement is unacceptable. What made matters worse was the apparent indifference of the hotel staff and management. They seemed more focused on quick fixes to fill the pool than on maintaining the quality and exclusivity that paying guests deserve. This lack of care gave the operation a cheap, corner-cutting feel that's completely at odds with what you expect when staying at a place like Minerals Hotel. If you're planning a stay here, be prepared for an underwhelming experience unless management rethinks their approach to guest satisfaction. Until then, I would recommend looking elsewhere for a getaway that actually delivers on its promises. read more

I recently stayed at the Crystal Springs Resort Mineral Hotel for a spontaneous birthday treat to myself, and my experience was nothing short of exceptional--thanks in large part to Rachel at the front desk. From the moment I arrived, Rachel's personable and extremely helpful demeanor set the tone for a wonderful stay. Rachel went above and beyond in every interaction. I witnessed her upgrade a couple's room simply because she sensed their good vibe, which, in my opinion, is a reflection of her own good energy. She extended my checkout time by an hour, allowing me to enjoy my stay without feeling rushed. And let me tell you, I asked her at least twenty questions (some of which I repeated--oops!), and she patiently answered every single one with a smile. The facilities were excellent--the spa, gym, jacuzzi, and pool were pristine and fully equipped, and the locker room was immaculate. Even the breakfast choices at the restaurant accommodated my Daniel Fast dietary needs, which was such a pleasant surprise. Every aspect of my stay exceeded expectations, but Rachel truly was the icing on the cake. Her kindness, attentiveness, and genuine desire to ensure guests have a great experience deserve recognition. Rachel expels the best to those she serves, and she deserves nothing but the best in return. Crystal Springs Resort is lucky to have her! read more

I recently had the pleasure of staying at the Minerals Hotel Resort, and I can confidently say it exceeded all my expectations. From start to finish, the experience was nothing short of exceptional. The front desk staff, especially Sue, Rachel, and Mia, made check-in smooth and welcoming. Their warm, friendly service set the tone for the entire stay. A big shout-out also goes to the servers at Kite Restaurant--Barbara, Conner, and Nick. They went above and beyond to ensure every meal was enjoyable, offering excellent recommendations and making each dining experience a delight. The Elements Spa provided an amazing massage, truly a highlight of my trip. The serene atmosphere and professional service left me feeling completely rejuvenated. The pools were fantastic--immaculate, well-maintained, and perfect for relaxing or enjoying some family fun. The resort itself was impeccably clean, and the staff was always available and eager to assist. The ambience throughout the resort is incredibly family-friendly, making it an ideal getaway for those looking to enjoy quality time with loved ones. Whether you're here to unwind or explore, the Minerals Hotel Resort offers the perfect blend of relaxation and activities. I can't wait to return! Eric and Annette Padilla read more

I recently stayed at the Minerals Hotel in Vernon, New Jersey, while attending a wedding, and I had a mixed experience. Upon arrival, I was greeted by Susan and Blake at the front desk, who were exceptionally friendly and helpful, setting a positive tone for our stay. The hotel offers a variety of activities, which is a notable feature. The pool and gym are great, and I appreciated the fact that they have a track and other amenities that are also available to the local community. This community involvement does create a lively atmosphere, but it also means that the hotel can get quite busy, especially with classes often being fully booked. This influx might explain some of the lower ratings I've seen, as it can feel a bit crowded at times. While the hotel itself is nice, I did encounter some issues with cleanliness. On one occasion, my room wasn't thoroughly cleaned, but since I was in there at the time, it wasn't a major inconvenience. Overall, I would consider staying at the Minerals Hotel again if I found myself in the area, mainly due to the limited options nearby. However, I wasn't overly impressed with my experience, particularly regarding cleanliness and the busy atmosphere. read more

Dishonest .unprofessional. whitecollar criminals.been memeber for years. New magment is terrible 4th of july weekend $600 worth of electronics was stolen from the lockers using minerals locks. Staff said id be reinburst. I wasnt. Spoke to members sales dept. A lady named brenda. What a nasty women. She said its my problem not minerals. My proertt is still gone. Then she made it so hard to cancel. After minerals refused to do the right thing. They dint vaule the ppl that spend money at the place. If you are hotel guest they dont disclose when u book a large portion of the resort is closed for remodling so youll end up spending 300 a night to use a small portion of the the hotel. And if u complain it goes on def ears. Stay away . Go to the poconos for a caction go to any other gym for gym membership unless u wanna pay more get less. read more

There were very few things about this place that we liked. The worst part of our stay was dealing with the incompetent managers and staff of the restaurant (the only one in the hotel). They seemed to be always overwhelmed, even when the restaurant looked empty. They kept messing with our orders and bringing things we never ordered. At some point we got so fed up with the whole treatment we decided to order room service. It took them 3 hours to bring the food, well half of it, they told me at that point that they did not have the shrimp I ordered (I took them 3 hours to realize that). I could go on and on with all of the sad moments at this place. BTW, the rooms are very outdated, we felt like we were back in the 80s. read more

Listen, just don't do it. I've stayed here twice for events. Let me tell you what I think. The room smells like mildew most of the time from the AC, the AC is broken in a good amount of rooms (which when a fix is requested, the don't come for hours), and my charger and 20 dollars was stolen from my room during a mid-stay cleaning session. The staff is rude - from the cleaning lady named "Robin" to the front desk guy. I asked an employee named "Betty" for assistance once and she looked at me, turned around, and walked off. Real nice place, right? Don't do it. read more

The Best trainer you can ask for! He helped me reach my goal for physical wellness. He guides you with his knowledge of nutrition and physical wellbeing. Highly recommended by many others. The spa offers heated outside pool and elaborate indoor one as well. You can't beat swimming outside in the snow. There is the sauna, jacuzzis and a cold water pool as well. Mike highly recommended the nutritional coach as well as all of the amenities that Minerals Resorts offers. For me and my family... Mikes training and knowledge speaks volumes. read more

We had an exceptional Spring break experience at Minerals Resort! The hotel was clean, and we enjoyed a perfect balance of fun and relaxation amidst nature. From the delicious buffet breakfast to the delightful room service, every aspect exceeded our expectations. The staff were not only helpful but also genuinely friendly. Over the past ten years, we've made countless memories here with our kids, and we can't wait to see what adventures await us on our future visits--looking forward to more incredible experiences at Minerals Resort! read more

It's not bad. I went there for a day trip. The place isn't bad but the service? AWFUL. The people are rude, obnoxious and couldn't give a damn about the customers and isnt the cleanest. But the service? Thats what completely kills it. It could be such a beautiful place if the people working there cared. But its not very clean because they simply dont care and if you ask for help? they're awful and unhelpful. too pricy. WOULD NOT recccomend. its too pricy for such bad service when there are plenty other places in the area read more

Worst place I very went to in my life. Go to the Poconos.. The rooms are filty, the service is deplorable and food is disgusting. The restaurant is out dated.. Feels like a time machine to the 70' s Service is bad, food is bad, nothing good to say about.. Big thumbs down read more

My son and I joined the Minerals Resort and Spa gym. We signed up with trainer Mike and are thrilled with the results we are seeing in just two months! Mike's knowledge on nutrition helps us with good nutrition. We are so happy we found Mike!! read more

It's a New Year with New Year's resolutions and an economic RECESSION looming. Minerals is a ripoff. There's plenty of other places offering more for less. Minerals is not good. Have a happy new year. read more

Really do your homework with this one! Read the reviews & ask plenty of questions. I do not have 85 positive words to fill up this description so I will just stop here. read more

Christian the life guard was awesome!!!!! 5 stars if u are reading this we r the boys in the red bathing suit and blue we asked all the questions 5 stars!!! read more