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    Mini Mall Storage

    1.0 (2 reviews)
    Open 9:00 am - 4:30 pm

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    Mini Mall Storage - Cedar Lake

    Mini Mall Storage - Cedar Lake

    (2 reviews)

    I have given Mini Mall Storage in Cedar Lake every opportunity to make this right and they have…read morechosen not to, so I am posting my experience with them so maybe other can be made aware. On April 16th I rented a storage unit to keep our belongings in while we moved out of our old home, and waited for our new home to be ready to move in to. On May 21st we opened the storage unit to get our belongings only to find a lot water had gotten into the unit somehow and damaged and molded our belongings. This only happened on the bottom left side of the unit, so clearly some kind if incident happened. I called them immediately; it was a Sunday, they were closed, I left a message. On Monday I was called and informed a manager was not in, I could email the pictures over and they would call me on Tuesday. On Tuesday I called and talked to the Manager Renee, she said she saw the pictures and I purchased the optional insurance; gave me the info. I called and filed a claim. On June 6th, I was sent a denial letter from the insurance company because it didn't fall into their category of "covered losses" even though they never even came out to look at the unit. I called Renee, told her about the denial letter, she said she would send this to her regional manager.  On 6/9 Renee reached out and said they were having the roof inspected. That is the last I have heard from Mini Mall Storage. I reached out to them on 6/15 with no response. We lost our couch, bedroom furniture, entertainment center and some other miscellanies items. Purchasing the extra insurance was pointless. Renting the storage unit was no better than leaving my belongings outside for the month. They have made no attempt whatsoever to make this right. In the pictures you will see the water damage to the left side of the unit there is even a water line going up the wood beam inside the unit and bottom of the items damaged were all on the left side of the unit (which is not an exterior wall), some how water got in.

    had a unit price kept on increasing. then in September was notified it was going up again. two…read moremonths later up again. when I called and said it just went up two months ago the answer I got was they wanted to be transparent?????? the frosting on the cake was : a special 50% off for three months. not a bad deal however doubling that rate is actually cheaper than my monthly rate.

    Mini Mall Storage - selfstorage - Updated May 2026

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