Unfortunately, these folks are the very worst to deal with. They have an inadequate number of operators on the phone, so the wait for assistance is often interminable. Worse, I have been trying all day to reach them to refill an Rx, but I can reach only a recording that says that their published number (888-545-6464) is out of order. When I am able to reach someone, the operators are rude, demanding and unhelpful. I must agree with the other reviewers who say that if you have a choice to deal with other pharmacies, Mini Pharmacy would be your last choice. read more

I called to check if my address change in the pharmacy because I must receive diabetes supplies, but They hold me a long time on phone. I tired from waiting and no body answers. read more

Was supposed to get diabetic supplies delivered to my house for my daughter and never got them. Kept calling to get updates and all they did was give me the run around and excuses saying either it was something with the prescription or the insurance. I got frustrated so finally transferred her prescription to Walgreens and they were able to fill it the same day. I wouldn't even give them one star if I was able to. read more

Totally and completely incompetent and could not care less about me or my medical needs. I'm forced to use them to distribute diabetic supplies. My supplies, which are supposed to be on auto-pilot never show up. No one notified me to tell me that there was a problem with the insurance, I have to reach out to them. Then they say they'll send the authorization to the doctor and get back to me. Weeks pass, no supplies, no contact. I reach back, they say they're waiting for the doctor...meanwhile, my doctor hasn't received anything. I don't know who is dropping the ball so I press on both. Get the same story for weeks. Finally, today, I hear from my doctor about an authorization request they received YESTERDAY. Only problem is... this isn't my doctor. Hasn't been my doctor in over a year. I call Mini Pharm to ask what's up. She tells me that's the only doctor they have, that I never notified her of a change. I happen to have my email open and refer to the FOUR times over the last 3 months that I've sent her my new doctor's information (Name, address, phone number, fax, etc.). Silence... No apology... just, "Well, I guess I'll call the authorization girl and get her to send them a request." Oh you guess you will?! Gee thanks! If you can help it... avoid this group like the PLAGUE! read more

Just to get a hold of someone on the phone is ridiculous. I called and tried to make a payment over the phone and for 2.5 days and didn't get any answer. I left voicemails and even emailed the company. I left an email on a Thursday and they just called me today (Tuesday). Please improve your customer service, I know I do not need to deal this company, only because my nurse referred me, I can easily call and get another pharmacy. Get it together. read more

They sent supplies promptly and were able to waive my co-pay on unused supplies without hassle even after three months. Friendly service.

Here we go again. They forgot to send me my August supplies. A whole months worth...which they DID remember to bill my insurance for. And now I have to fight to get them to send then because they say i got through the month so i don't need them and they cant re bill my insurance yet. So they want to get paid twice. After being on hood for 30 min. So now Im waiting for the GM to call me. I bet my phone will be ringing any second. Meanwhile I have one day of test strips left. I'm 9 mo pregnant and on 100 mg insulin a day and they don't want to ship my septrmber supplies until tge 24th ..the dat AFTER my due date. Awesome. They need to have their license revoked. They are dangerous. read more

Bad customer service!! They forgot to send me my strips and they didn't let me cancel the order so I could fill them at own pharmacy. They said they already billed my insursnce. Wth??? They billed them for something that was never sent to me? The guy was a jerk too. Usually they ask if you have any other questions or concerns, but he totally remained silent and he just waited until I said, "Ok... bye." Don't waste your time. read more

These guys are terrible. I was forced to use them because I am a patient at CPMC in San Francisco. At 8 months pregnant with gestational diabetes, I really don't need their crappy customer service or the incompetence that they dish out. The reps are mean and ghetto. I was supposed to receive further supplies by mail every 30 days from these fools. Yesterday, I noticed that I started running out of supplies. Per them, they sent me a shipment on 1/7, which I never got. I spent 40 minutes with them yesterday and they told me that they would send a replacement shipment. No surprise-I never got it. Today, I spend another 40 minutes on the phone with them. They finally admitted that they sent the shipments to the wrong address! I asked that they transfer my prescription to my local Riteaid pharmacy. Unfortunately, I wasn't able to get the supplies automatically. This scam of a pharmacy already billed my insurance company and I won't be able to get further supplies until February. As of now, I have transferred my prescription to Riteaid and I refuse to deal with them. Do yourself a favor and do the same. It will lower your blood pressure. read more

They initiated automatic refills and began shipping me unwanted supplies. I had only wanted one order of test strips as I rarely use them. Their billing department was not friendly. I cancelled service with them. read more

Have been trying to get my Libre 2 Sensors delivered. Was told by Mini Pharmacy that they were out for delivery for today. I was given a tracking number for On Time Delivery of 1-952-884-4060. This number turned out to be a number in Minnesota and i was told by them they only handle local Minnesota deliveries. I tried to have my prescription changed to Rite Aid but since the sensors were out for delivery that was impossible according to Mini Pharmacy. I then found the number for DCS (the other delivery service name Mini Pharmacy gave me). I called them gave them the tracking number and was told Mini-Pharmacy had not released the sensors yet. So the person on the phone at Mini Pharmacy gave out the wrong information which kept me from getting a sensor from Rite Aid. After all this run around and time I have no sensors my current one timed out this morning. This puts me in an untenable situation. Being late for something so crucial and being so incompetent about it is basically unforgiveable. If you can avoid Mini-Pharmacy do so. read more

Dealt with Monica on the telephonr today, & she was professional & left me totally satisfird! Giving 5 stars today because unlike in the past; telephone service today was prompt and efficient!! read more

Horrible service. They cliam to set you up with automatic refills but come the date they dont show up. Plan to be on hold for 45mins at least. Ruby is a complete jerk and so unproffessional. The pharmacy for got to send the two types of insulin i needed and sent 1. She argued and said both were sent. I said its one thing if i had called saying I didnt recieve drugs however its another when you depend on insulin for survial. Never got the call back from her. Days later another rep called. By then I had already moved to rite aid instead. Dont go here! They will screw you over read more

After having trouble a few times we called for my mother's supplies, we finally came across Monique!! We she was very helpful and was able to get the supplies we needed quick! Thanks Monique!!!! read more

Only giving two stars because they at-least do not snap back and are fairly nice. Their automated system says something along the lines that they care about patients and having our supplies is what they strive for. Tell me why as a diabetic I waited one month for my supplies .... and they sent the wrong stuff. 4th time calling and wait time is horrible !! Over all what I'm getting from this is that they hire people who do not know what they're doing and are very unorganized. I'm to the point where I wanna punch my wall. Not once have I heard a sorry, always " we will call you back ". read more

Avoid Mini Pharmacy at all cost if you can. I can't avoid it because they are the only suppler my doctor works with. They are very horrible, from customer service, shipping to billing dept., a complete mess. One time I waited for 1.5 hr before finally taking to someone from customer service. Most of the times the customer service lady is very rude and cold. I am usually very tolerant & considerate with customer service because I know they have to talk to hundreds of people every day, but not this place. As far as health industry goes, the way they process your case is colder than some rude restaurants! Horrible experience dealing with this pharmacy. *Sigh* read more

Gloria made everything as easy as possible and made sure I got what I needed, would highly recommend this place to all other diabetics and Gloria as the best worker I've ever talked to!!!! read more

Mini Pharmacy sends sensors and other diabetic supplies quickly and efficiently. They do not, however, answer their phones in a timely manner. Frequently the phone just rings without an answer by a live person. The business cards they send out have several extension numbers, none of which seem to work as they just ring without a recording etc.. When you do reach a person they are actually pleasant and efficient with requests. Please, Mini Pharmacy, please either add people to your phone service - or accept recordings for supplies. read more

Horrible service! I have been automatically enrolled here because of gestational diabetes to receive test strips and lancelets. When I had 50 test strips remaining I called up for a refill. They refused saying that they couldnt refill anything until my billing date. Since it fell on a Sunday they would ship it on monday and it would reach me on a tuesday. Guess what its tuesday and I didnt receive anything. I called again and they said the order had left their facility but they cant see it on their delivery service system and they had to get in touch with the delivery guys to find out whats wrong. Its been 2 hours since I called them and they have yet to return my call with an update. I wish I had read the other reviews earlier so that I could transfer my prescription to my local pharmacy. I would have got my supplies on Sunday itself without the added stress of raising my BP during pregnancy. I will definitely call up Mini Pharmacy and cancel any future orders through them. Never again am I using them again! read more

Save yourself some trouble and deal with another pharmacy. I was diagnosed with gestational diabetes. My OB sent me to a GD program called Sweet Success whom uses Mini Pharmacy for supplies. So I ordered just enough test strips (100) to get me through the rest of my pregnancy. The day I made this order, Mini Pharmacy called me three times. The first two calls were strange and I thought they were just disorganized and just verifying the order. The third call was to tell me they couldn't bill me by mail, they HAD to have a credit card. Fine. Don't know why that wasn't dealt with on the first call. I actually thought to myself that I was glad I wouldn't have to deal with them again. Days later I received my order. It was double the amount of strips with double the charges to my credit card ($200). When I called them, they tried to say they charged double because of the first order made by Sweet Success for the meter, test strips and lancets. I informed them that my insurance company had already paid them for that order. I then called my insurance company and we made a conference call to Mini Pharmacy. I wanted to make sure Blue Shield KNEW that Mini was to refund half the claim (after I returned the product I didn't order). Mini tried to justify the order by the fact that my OB had made the prescription for double the test strip amount than I was actually testing daily. I told them that just because my DR puts in a prescription does not mean that I have to fill it. I then told them that they were NOT authorized to charge my credit card for more product than I actually ordered.The Blue Shield rep witnessed Mini's liberty to making my order for me! This company SCAMS people and takes liberties for the billing opportunity. read more

I don't understand previous reviewers who state that their strips (blood sugar test strips I assume) are mailed to them. For some reason Mini Pharmacy requires that my strips must be personally delivered and signed for!!!! Other medical supply houses send me insulin pump components valued at $500+ via UPS with no signature required!. Mini requires signatures for a shipment much under $100 - ???? HUH! The "representative" states that delivery will occur between 3pm and 5pm, but the delivery person shows up at 8:30pm. And he shows me his delivery order with the notation "deliver after 3pm" - I guess I should consider myself lucky he didn't show up at midnight! Mind you I have to stay at home awaiting this delivery. Had I assumed that the "representative" was telling the truth, and then made plans to go out for dinner after 5pm, the delivery would have failed and I would have been required to stay at home for another day. How do I get my insurance company to contract this service to another company? Mini is a FAILURE - this is the third time this has happened to me. I will be filing a formal complaint with my insurance company, United HealthCare, asking that they contract with some other delivery service in the future. read more

Last couple of days I've been trying to order my supplies. I have spent a lot of time on the phone. Everybody tells something different. It is almost impossible to get right answer. They sent me supplies, missing the syringes and testing strips. I called them and ask when they are going to send the missing I items. The answer was: I DON'T KNOW. How am I gonna give my son his insulin shots? The answer was : get syringes from a local pharmacy. Are you kidding me??????They are rude, irresponsible, not helpful and so on. As of today, I'm switching to a local pharmacy! read more

Only giving 2 stars because I have talked to some very nice and helpful people there. But they need to pull their head out of their butts and actually DO their job. I ordered my refill almost a month ago. I was told I could call and place my refill orders up to 14 days before they were due to be filled so that they (the pharmacy)could put in for prior auth and have plenty of time to get the auth before the supplies needed to be shipped out. This worked 1 time out of 4. This last time I called and put in my refill, called back 2 and half weeks later and ended up speaking with someone who barely spoke English. The woman told me that they were still waiting for auth. So I called my insurance. The insurance had NOT received a request for authorization from mini pharmacy at all. The lady with insurance company called the pharma y herself and asked for them to please send the request and mark it Urgent. She said they did. In the mean time I am completely out of my insulin pump supplies. And I have been on the phone for 2 days trying to ask someone at mini pharmacy what the heck is going on. All I keep getting is "all of our representatives are busy" and then typical on hold music for 20 min. And then an AVIA messaging system asking me to leave a message. Then it just disconnects. I was on the phone for 3 hours yesterday. Just calling and calling trying different extensions and got no where. Same with today. Spent an hour on the phone, on hold because "all of our representatives are busy". I hate this place. California needs something better. read more

Please double check your bills from Mini Pharmacy, mysterious charges appeared on my account for something I did not order. They also did not call to verify refills, either. They did eventually reverse the charges, and only because fortunately my wife kept careful records of everything, including all payment receipts. read more

You would think a pharmacy that caters to diabetic patients would be more efficient and well run. It is in fact the worst I have ever dealt with. I have to constantly call to make sure my son's diabetic supplies are refilled. There have been times due to their ineptitude that my son has had no meters to check his blood sugar. Unbelievably bad service, slow response times, excuses for everything, and sometimes they tell you a problem has been resolved but you end having to call once again to find out status. I would give a minus rating if it was at all possible! read more

Worst pharmacy in the entire world, they have messed up every single one of my nieces orders for insulin, she is type 1 diabetic and needs her insulin to live so it's pretty important that she receives it and they either send it super late and she has to use old insulin until she gets it or she doesn't get it at all. Then you call them and they always have a different excuse every time and they blame you for their mistakes. The manager and the head pharmacist were extremely rude to my sister blaming her for the mess ups and is now refusing to provide my niece with insulin because they had to many insulin transfers to other pharmacy's because mini pharmacy didn't send her insulin and they needed insulin right away. They are rude unreliable and definitely not caring. I do not recommend this place to anybody. read more

We had no choice with our insurance. We live in Chula Vista, part of San Diego. It seems when an authorization is about to expire, I have to do the calling. We have found a couple of good employees there, Carla, and Emeret. I even received an invoice in my daughter's supplies for another patient that lived in Escondido. I called the supervisor and she apologized. Still waiting for my diabetic supplies. I spend hours on the phone with Radys insurance, pharmacy, and pump nurses. It seems each month I go through the same thing each time. It's not like her diabetes will go away. I am a 22 year employee at my job and I have good insurance. read more

First time I have had a problem with this pharmacy in over a year. Called on 07/31/2019 for my refill, was told it would ship the next week, it is now 14 days later and no refill. Have called 3 times today at different times, nobody ever answers once I select the number per the voice that answers the phone. Tried to email them but it could not be delivered. Will keep calling and will try using a different email address. Hope later on I can give a better review. read more

Horrible! I would give them no stars if possible. I tried to cancel supplies with them and they kept sending them to me. I refused the supplies and sent them back unopened, they are still trying to bill me - this has turned into a major headache and is still unresolved! Every time I talk to someone on the phone they tell me they are not able to do anything about the situation. read more

HORRIBLE business. Over billed me and sent extra supplies, that were not needed . I sent back their package to them with the items I didn't need , they said it was never received back to them. Called multiple times and no one knows what's going on . What a MESS. Your better off looking for a different more reliable pharmacy. read more

Worst customer service EVER, though in all fairness to staff , the business is poorly run , disorganized and a mess, so more of a systems and management problem. It has taken five months to get an insulin pump and supplies. Due to my insurance, I am now forced to work with this company.God help me and all of us who rely on diabetes supplies to stay alive and healthy. Wish I could give zero star rating, but yelp app forcing me to give at least a one star. read more

I find it astounding that so many people have had a bad experience dealing with Mini Pharmacy. I continue to have good service and the customer service people I have spoken to are all polite and helpful. read more

Avoid this crap pharmacy at all cost if possible. my wife has had horrendous experience with their process of delivery, not once not twice but few times now. they deliver at wrong address and even after updating address they still do not follow up. They say they will call you with a follow up date of delivery but never happens. they tell you a date of delivery but the actual delivery is not until week or so later. More than likely this pharmacy is either under staff or they hire a bunch of rock for employee's. if you value your health please avoid this pharmacy, customer service is great while you are on the phone with them but that is where it stops. good luck getting your items on time... read more

I have been using this pharmacy for my supplies for around 6 years. I have never had a issue with getting supplies needed. I would get reminder calls at least twice a month. When calling in I have always had courteous and professional representatives. Thank you all for the great job. read more

Only giving 1 Star bc my local delivery agents are great! Beyond that, I don't have much of anything positive to say. I've often waited 30 minutes on phone for cust serv, they're nice enough but not usually very helpful; there's a constant turnover of agents which leads to a lot of confusion when dealing with availability of supplies, sending and receiving of Rx's and ins. authorizations, delivery eta's and follow up of placed orders. The ONLY reason I use them for my diabetic supplies is bc currently glucose meters that work with insulin pumps and CGMs (Continuous Glucose Monitors) by law can ONLY be purchased thru a medical supply that specialIzes in diabetes care! There only 2 options available in CA and I was told they were better than the other guys. I only continue to use them bc I have no choice. read more

I've been. Diagnosed with gestational diabetes. I know!! Boomer!! But my doctor and nutritionist have been great and very supportive. I was told by my nutritionist that this pharmacy was very efficient and people here were nice. I guess NOT!!! I called them on may 7th to place an order and I was promised supplies would take no more than 48 hours to be delivered. On Thursday morning I ran out of my test strips and there is no delivery nor a phone call from the pharmacy. Today Friday 11 I call them in the morning the representative puts me on hold and the just hangs up. I called again to2 different extensions with no answer. I finally get someone to answer after 10 minutes. Then she tells me they have not been able to process my order because my insurance have not approved my order. I had to get help from my nutritionist and they finally call me to tell me my order has been approved and they would send their driver to my home. I told them I would be home after five to receive my supplies. Haha!! I was here since 4:30 and there's no sign of their delivery guy. So thanks!! For making lose my time and wait here for nothing. I even told them I can go to your pharmacy in person if necessary. And they "there's no need for you to come by!! Really?? It was my only day off. I won't have time to go there nor wait at home to see when they'll have time to do what they promise. It's so sad to see people running business like this. You can't play games with people's health. I'll try to switch pharmacy as soon as I can. I see most reviews here are bad now I believe them. If I could I could rate them with "0" stars read more

Horrible Pharmacy! I want give it zero star if I can. I need 120 test strips to test my blood sugar every month. They mail me only 100 and then I called them the answer is I can do nothing but wait. And then I suddenly receive a letter from them said that pharmacy benefit manager stop to provide me diabetes supplies without any reasonable reason. My insurance company and me paid for the bill and I have no any more bills. I couldn't understand why they reject my reasonable request! Really bad experience! DO NOT CHOOSE MINI PHARMACY!!!! read more

I'm new to using this mail order pharmacy. I've had one ordering issue to-date, I.e. they lost track of a fax order I sent them. But, that lapse was wiped away by a recent, excellent customer service experience. They sent my last batch of CGM sensors to the wrong address. Without getting into details, their customer service supervisor, Sandra, listened carefully to my claim, asked me a series of reasonable questions and then promised to get right back to me. In roughly an hour, she called back offering to send replacement product to my current address at no additional charge. She had had to get her General Manager's approval to do this. It was how she handled my claim that most impressed me. She was respectful and sympathetic yet wanted to really understand what might have gone wrong on their end. I'll definitely be ordering from them again. read more

This pharmacy was recommended to me through my doctors office and has been the worst pharmacy I have dealt with. They sent me supplies even after I spoke to a representative and asked them stop sending me stuff, then I was forced to pay for supplies I never asked for or even received. I was on hold over 15 minutes every time I called. Don't use this pharmacy if you have another choice. read more

Billing dept is a disaster. I kept receiving bills that I have an outstanding balance but when I phoned to make the payment I was told that I don't owe anything. To my surprise, they had erroneously created a dupe account with $0 balance and that's what they were referring to. Please note that I was informed about this only after 3 months. Also, When I complained that my charges were incorrect, they responded it's too late. Luckily the difference was immaterial. Stay away from this pharmacy!!! They suck read more