In November 2024, I ordered a 90-day supply of G7 sensors (9 sensors) from Mini Pharmacy. When the box arrived, I opened it to discover that there were only 7 sensors in the box. OK, mistakes happen... I called Mini Pharmacy explaining the issue. They said they'd "look into it". A week later I called them back to see what was going on. They informed me that their "Quality Control" assures that they did in fact ship 9 sensors, and that maybe I should contact Dexcom for a replace of the defective sensors. "Defective sensors?" I asked. "Do you mean the two sensors that don't work because they don't exist?" Eventually they sent me two sensors "as a courtesy" to quiet me down. Fast forward 90 days: I get the next 90-day order from Mini Pharmacy. Nothing's going to go wrong this time, right? That problem with the last shipment was just a random screwup, right? Wrong. I open the box and... 7 sensors! I called Mini Pharmacy and the "Head Pharmacist" informed me that there were 9 sensors in the box. "And yet there were only 7 sensors in the box when I opened it?" I asked. They are now refusing to take my calls. read more

Mini Pharmacy Enterprises - How many sensors do you see in this box? Mini Pharmacy says there are nine. - Medical Supplies Near Me - Los Angeles, California

We were receiving diabetic supplies from Mini Pharmacy for about a year, we had no issues we always kept a six months supplies in reserve. In April a pharmaceutical company bought them out. Mini pharmacy never informed us of them being under a different company. Our diabetic supplies are low, 20 days until we run out. Now we are struggling to find a diabolical pharmacy. Unbelievable. read more

My insurance approved CGM to be provided by Mini Pharmacyi about a month ago. I have Never experienced a more horrible experience in my entire life! I still have not received it and now have to start a new process with different provider. Horrible communication and lack of responsibility for anything read more

I love mini pharmacy!! They have been taking care of my fathers diabetic needs. He is so happy to finally not have to poke his fingers and now uses a arm glucose monitor. Yesterday I spoke to Miss Zac and she was very personable and kind. i truly felt she cared about my dads issue he was having. She went the extra mile and even called his doctor to make sure the refill request was filled out properly. She went above and beyond to solve the issue and my dads monitors are on the way!! Keep this one shes a true gem! Thank you!! read more

This review is specifically for Elva. I manage my mom's CGM supplies through Mini Pharmacy. Any time I have an issue with reordering, Elva always go above and beyond to fix the problem so that I can get my moms refills promptly -- whether it's related to her insurance, delayed pre-authorization from the doctors office or even delay in getting progress notes for continued coverage, Elva seems to know exactly what to do to escalate the problem so that it'll get resolved in a timely fashion. She even calls and provides me with updates as promised. This type of customer service is definitely appreciated and unmatched esp at times it can get frustrated when dealing with insurance/MD offices. Elva... I appreciate you and all your help! read more

I want to leave a massive appreciation for Xinta as well as Carlos. They both guaranteed a phenomenal turn around for my order and went way out of their way to make sure I got my shipment prior to the holiday weekend. Their customer service is hands down the best ever and I made sure to cope t their names because I've had a recent bump with someone there but these two employees are outstanding!! Thank you Xinta and Carlos. I appreciate you both. read more

If you receive Rx from Mini Pharmact, you need a backup plan. Mini Pharmacy delayed my re-order 5 of the last 6 months. Requiring a total of 9 phone calls pleading with them to fill my order. Each time I get the same excuses, 1- we're waiting for your doctor to send a new prescription, odd, I heard this 3 months in a row. 2. We are processing your order and it should ship today (or in the next day, or 2). 3. Your order is out of stock, we should have more ( soon.) None of those answers are factual. Rx is written for multiple refills. Strangely 6 months ago, they canceled order because my doctor sent in a new Rx BEFORE the old Rx expired. I've never heard of a pharmacy that doesn't file a refill Rx until the existing Rx has expired. read more

I have dealt with and complained about MiniPharmacy for years & keep recommending that my Medical Group switch to another source for my supplies so that I actually get what I need and in time. I am having to get my test strips at a Walmart since neither their online order or their phones orders can get it done right the first time - I have to call back anywhere from one to three times to get results. read more

Having problems getting my supplies when I need them. I should have to wait a month go through the approval process every 6 months then be without for a month. read more

I called during the week July 23rd regarding my refill on the Dexcom glucose monitor, and was told they could not refill my prescription until the next Monday, 7/29/24, and was told it was due to my insurance. my current one expired as of 7/26/24. I filled out the form for re-orders when I received the txt message for the re-order, but never received anything. I filled out the form again and still nothing. Over the weekend I filled out the form a 3rd time. it is not 8/5/24, and when trying to call to see what is going on with my order, was not able to reach any live person, and instead waited for a long time before it eventually just hung up on me. Attempted to use the chat box online, and that was a joke. never got in touch with anyone. Very unprofessional! I no longer trust this company and want to seek another pharmacy for my diabetic needs. read more

This is the worst pharmacy as far as their employees attitudes go the women at this pharmacy who answers the phones have the worst attitudes they're always angry I don't know if they only talk to their Black customers like that or if they just have nasty attitudes regardless the worst attitudes I have ever saw in my life of people dealing with customer service the guys are nice they need to let the men answer the phones and talk to people and put the women in the warehouse or wherever they pull that damn medicine from and I'm done with it I've changed all of my medication every last prescription to another pharmacy because I'm tired of dealing with their funky attitudes read more

I usually don't leave reviews, but I really felt compelled to warn others about this place before they start using mini pharmacy.. They will give you false information about why they are not able to send out your supplies. it gets to be very frustrating!!! there were times that I would go between 1-3 weeks waiting for my diabetic supply's to be mailed out !! it was actually my insurance company that told me to go to another pharmacy to get my supplies as they said that they had other complaints from other customers! with my new pharmacy I actually get a 3- month supply and no waiting or hassles read more

Mini Pharmacy is amazing! Just today, I had to go in person to Mini Pharmacy to take a prescription and Elva who I talked to and helped me today, took my prescription and immediately started the process for me to get my prescription. She was very helpful and kind. Overall, great customer service at Mini Pharmacy! read more

I would like to thank the staff and especially Zac for all her help with getting the Dexcom transmitter in a desperate diabetic situation. She was patient, knowledgeable, communicative, and so helpful in our time of need. She prioritized our case and came through for us. Zac is blessing and it's why we continue to use mini pharmacy for our diabetes equipment needs. read more

This is one of the worst places to deal with. They are rude, belligerent, and completely incompetent. Their phone representatives appear to be from a Third World country. I called to try to provide my insurance information, and it's been over three weeks, and they say they're going to call me back, and no one ever does. I don't understand how this company is even allowed to operate in the US; this is absolutely the worst for an equipment prescription company for diabetes. I will check with Dexcon to see if there are other options other than the company. read more

Was initially assigned this terrible pharmacy through insurance. The greatest decision I ever made Was switching to a new pharmacy. I'm not sure how Mini Pharmacy is still operational. For providing supplies to people who depend on them for survival, this place is awful. Insanely long wait times. Terrible customer service. Missed deliveries. Incorrect deliveries. No follow ups. Expired prescription? Forget about it. All diabetics, if you're reading this, and you have the option to switch to a different pharmacy, ANY other pharmacy, please do so. Your teenager niece or nephew operating a pharmacy from their mom's garage will run it better than these guys. Stay away read more

I've been trying to get a refund from Mini Pharmacy for weeks and I never get a true response from them. They keep saying that they're reviewing it and the woman in the billing department agrees with the amount but nothing is being done yet. I tried to talk to other people but they still send me back to the billing lady. They double bill you and don't refund the money. Poor billing and accounting by the company. read more

I called on a Friday to ask about my sensors. They were vert nice and told me that my order was sent out today. I should receive it by Monday. Never received it. I called them on Tuesday and waas told I should receive by today. I finally received my sensors late this afternoon. I can only hope next time it will not take this long read more

WARNING: To all people using this pharmacy for life saving medication or supplies. DO NOT USE THIS PLACE....THEY DO NOT CARE ABOUT YOU, YOUR AUTO IMMUNE DISEASE or DELIVERING YOUR PRESCRIPTIONS IN A TIMELY MANNER AT ALL. This is the most unprofessional pharmacy I've ever used. Already looking into other pharmacies to transfer my prescriptions. NIGHTMARE situation and not an isolated incident. I ordered insulin and diabetic supplies the week of 15th as I always do. At other pharmacies the order is ready either same day or next day. After 4 different follow up phone calls (each time telling me the order is ready for delivery) over the course of TWO WEEKS...the order is still not here. If you DO find yourself needing to use this pharmacy, YOU NEED to follow up with them DAILY....these people are like small, slow blinking children that need to be reminded continuously to do something until they finally take action. I'll post back to let you all know how many days have passed between ORDERING the prescriptions and actually receiving them. I'm guessing it'll be about 20 days! HOT TIP: if you need MONTHLY prescriptions...order your NEW prescription the day you receive your OLD prescription and calll them DAILY so you get your monthly prescription MONTHLY instead every other month. read more

We had trouble with these pharmacy they are never in time my mother has been with out her sensors since last week very irresponsible. ant to top it off the guy who delivers the sensors is rude with my mother I have called and complain regarding these situation, did not do anything on regards you call they keep you in hold for ever and don't resolve anything. read more

I don't think I have ever dealt with such a lousy organization. 1. If you reorder from the website, It acknowledges receipt of the request but absolutely no status on completion of the order unless call and ask. You also have to call to get tracking information. 2. If they can't get immediate approval from your Insurance Company, they just sit on it until you once again call them to tell them to get on it. 3. They express little or no concern that I am now without my supplies for 4 days. I requested that my Insurance Company use a different vendor for me. That took 5 months of running in circles, countless phone calls eventually ending up with these idiots again. And the nightmare comes full circle. I'm going back to old school, sticking my fingers 10 to 15 × a day. It's far less grief. read more

Am a nurse, and I have to send our Optum HMO to this lousy place. They don't even pretend to care. I'd rather go through a colonoscopy again than to deal with them. We are (as in doctors and nurses) writing to Optum CEO so they can terminate the contract with this awful place. They don't even care and they won't even put on an act. F you, Mini Pharmacy, for putting us through this. read more

I am unable to communicate with Mini Pharmacy and receive the FreeStyle Libre 2. I am tired of speaking on the phone to the computer which leads to no results. My doctor recommended Mini Pharmacy, I need to go to this office and hopefully solve this problem. Right now I am back to poke the finger and get a reading. I guess I need to take care of my health myself. Gary E. read more

Dealing with MiniPharmacy is the worst experience I have ever had. Have requested to speak to a supervisor many times but have never received a response. They are just incompetent. It has taken over 30 days to get CGM supplies. Staff told me the website is useless and to call instead. I have tried for months to transfer this prescription without success. They are great with excuses but fail miserably at providing even basic service. read more

AWFUL SERVICE! Rude, arrogant staff! Lost prescriptions and forever hold times! GO ELSEWHERE! look at the rest of the awful reviews! Mini pharmacy, aren't you embarrassed? read more

I had my doctor put in an RX for a CGM. A month later, they still had not filled the prescription. I had to do the work for them and still did not receive. Asked to speak to a supervisor - Letty. She was supposed to call me back and never did. And when I would ask again, she was in a meeting. DO NOT USE THIS PHARMACY IF YOU WANT TO GET YOUR DIABETIC SUPPLIES!!!! read more

Trying to do business with them via phone is a pain. They used to be fairly good at getting me my diabetic supplies but I tried recently to contact them and didn't seem to know who I was or what supplies I needed. It has been a pain trying to get the supplies I need and this used to be a great service but they seem to have gone down the dumper in the last six months. read more

I have had the best service from mini pharmacy. Sandra called me yesterday because she was looking out for my needs. She had anticipated everything I might ask and was preparing my order while we were on the phone. She was delightful! She was knowledgeable, gracious, and beyond efficient. I cannot praise her highly enough. Her supervisor, Diane was also wonderful. I have been a client of mini pharmacy for about six months now and their service has been more than impeccable. I cannot recommend their team more highly. Way to go! Gratefully, Fred L. read more

After getting zero response from their crappy website, waiting on phone for a long time, decided to see what their reputation was on Yelp. Couldn't agree more with their lousy reputation. Ordering test strips shouldn't be like begging for a handout. But they have it worked out with medicare to "allot" 100 strips per 90 days, and the meter requires 21 tests in a 7 day period to get an A1C reading. There is no option to even buy additional test strips from this site. You are basically SOL and forced to pay high retail which is what Roche wants you to do. Very disappointed with the Mini Pharmacy experience and their collusion with big pharma and medicare. Ripoff! read more

Absolute disaster. Block out at least 30 minutes if you need to call them, plan on the first 15 on hold before you talk to someone who can't do anything but transfer you to someone else. Billing is delayed 4-6 months, so it's going to be a couple of orders before you know what they're charging you. Ordering direct from Dexcom couldn't be easier, this is absolutely the polar opposite experience. Unfortunately I live in the US so I have no other options - the insurance company calls all the shots. They second guess my doctors, they won't let me go to Walgreen's because they're out of network and now this BS. Must be nice to be a shareholder, because as a patient you're fucked. read more

This is the first time we have used Mini Pharmacy and the experience was great. My husband's doctor recommended the Libre monitor and sensor about 2 years ago. It took 2 months to get approval from his insurance company. Only to be told that the cost of the sensor was unaffordable. His medical insurance advised me that he could get assistance from other agencies to help with the cost. After speaking with them, they advised that our income did not meet their criteria. It was a discouraging and frustrating experience. So we passed on this monitor. This week I received a call from Debbie Williams from Mini Pharmacy advising us that his doctor would like him to use the Libre monitor and sensors. I explained our situation and the frustration it took just to get approval. Debbie said not to worry, she would follow up with the insurance company. One day later she quoted me the price, which I could not believe; when the product would be shipped and how to use the monitor. To my surprise we received it the next day and was charged accordingly. I have never met anyone that was so professional, kind and willing to help. I look forward to speaking with Debbie in 2 weeks when we order his supplies and will follow up on how it went. Thank you Debbie for making 2 seniors citizen believe in great customer service again ! read more

I'm having the same problems as everyone else. I have filed a complaint here with the California State Board of Pharmacy: https://www.pharmacy.ca.gov/consumers/complaint_info.shtml How they remain in business is beyond me. If everyone here having issues with them would file a complaint with the State Board its possible they may wake the f*** up or be shut down. But as long as their poor performance has been going on I hold out little hope for the former and suggest that the latter would be better for all of us involved. Also, I recommend that you file a grievance with your Dr. who stuck you with this outfit and let your Dr. know you want your RX filled elsewhere. Good luck to all. read more

Thank you Zac! I did not have to pay out of pocket for my son's insulin because of your kindness. I will continue to come to Mini Pharmacy because of their dedication to patients! read more

I am not a customer of Mini Pharmacy, but every month I end up with a package on my doorstep from them. I have called each time to let them know they have the wrong address in their system. I'm sure their customer would really like to receive their supplies in a timely manner. They always pick up the package within a few days and hopefully deliver it to the correct customer, but it has not stopped the packages from being delivered to me in the first place. Last month I caught the delivery guy right away and pointed him in the right direction...the correct address on the other side of town. Today my daughter tried to catch the deliveryman but he got away before she could stop him. I have discussed repeatedly with customer service regarding the need to update their customer's address in the system. He has never lived at this address and I have been here for 5 years now. I know these medical supplies must be important to the guy they're intended for. This company needs to get their act together and hire someone who can do better recordkeeping. Two stars because they are friendly on the phone and do pick up the package when they say they will. UPDATE: So after spending 1/2 hour on hold I finally got someone on the line who says they will come pick up the package tomorrow. She can see I've been calling them since March and says no one ever bothered to update the warehouse with the address. We'll see what happens next month... read more

As of Monday, June 3rd 2019 Mini Pharmacy has yet to respond to my complaint with The BBB. It's been almost 30 days since I filed my complaint Complaint ID#: 697562 Business Name: Mini Pharmacy BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them. read more

Horrible business practice. It's completely unacceptable. I had to get my insurance/employer involved today. It's the end of the day and still no medical supplies AND before closing I found that both myself and my insurance were misinformed/lied to. Tomorrow I will be making calls AGAIN. Fucking bullshit. Get your people on the same page and be upfront. You are working with fucking medical supplies. You don't screw with people with medical supply needs!!! That's messing with someone's health! Horrible Horrible practice. I've had trouble a year ago and now you have topped that incident! read more

I've had to deal with this company because of insurance reasons. Twice I've requested a supervisor. Twice I've been told I would receive a call back. No return call yet. It took 2 months and several contacts from my Dr to get approved for a CGM that I had used previously. It took 8 days to get a simple prescription filled. I would use anybody else if I could read more

I would like to use the website for Mini Pharmacy but it is blocked on my laptop because of riskware. Wait times are so long that it would be great if Mini Pharmacy could fix their website to eliminate the riskware attached to it. The employees I talk with are very nice and helpful so I am not complaining about any employees, just the useless website. read more

Mini Pharmacy Enterprises - Medical Supplies Near Me - Los Angeles, California

There has been ups and downs throughout. But I really have to give thanks to Cristie and Veronica. For helping my patient getting her supplies in a timely manner. They both went above and beyond to make sure her supplies will be there just in time. Also would like to thank Adriana and Cristie for always helping me with anything and always positive when I call with any problems read more

Just want to thank Gloria M. for her excellent follow up in getting my Libre cells shipped out expeditiously. I was in dire need since the current cell ended and I had no replacement on hand. Gloria contacted her supervisor--conveyed to her my dilemma and then called me back to let me know the cells would be shipped the following day. Cudos to Gloria read more