Needed new propane tanks for the same day. Ordered and they came on time, same day. Great service

Always out of stock......................................you're 85 words need to post really sucks. What else? Yeah, they have no propane during snow storms. read more

Great service and price what more could one want? New full tanks were delivered as promised. read more

SO EASY TO USE! Convenient drop off times available. Forgot how much I missed them!! lol

Easy process. Never had a problem with either Propane Taxi or the new name - Cynch. Good communication. They send reminders to put out your tank and a delivery notification. read more

What's better than placing a nasty dirty empty propane tank in your car, having it roll around banging around while you drive to your nearest Home Depot or what have you, lifting it out, waiting in line and carrying a full one back to your car only to have a full tank roll around while you drive home.....what is better? PROPANE TAXI IS 100Xs better! I had a nasty empty propane tank that I needed to exchange. Propane Taxi's website was easy as pie to schedule, placed the empty out on the front step at prescribed time and BAM little while later a brand new clean full propane tank was there.....like back yard grillin' MAGIC! For a little extra they will even hook it up for ya......totally impressed and will Definitely use them again! read more

This is the best service in DC. It's timely. It's cheap. It's convenient. There really isn't much more to say. You could go to the store and lug around your tanks and pay more to have it exchanged. Been using this service for a year and I will never go back to the old times read more

My friend mentioned this service. I looked it up and ordered. Within a few days I have a new filled tank and they took the old empty. This is a wonderful experience and I will not only use again but also spread the word! Gaithersburg-Olney area of MD read more

When I first heard about Propane Taxi I only had one item that needed a propane tank, and the local Wal-greens was literally walking distance from me ( I wasn't walking though. Where they do that at, lol!) But even so I still hated the process of taking it up there, going though the line, waiting outside for some disgruntled employee to shlump his as out there with an attitude because he didn't feel like doing it. But then I went from just a fire pit to a total of 6 items in the backyard that run on propane. That's when Propane Taxi became a no brainer. I've been very pleased with the service. For basically the same price it costs me to take it to wal-greens I press a couple of buttons on the app on my phone and have them delivered to the exact spot on my property that I want it delivered. And I get a discount every single time just for using the app. Next day delivery and installation services are both available for an extra fee. I love it. I'll continue to be a customer as long as I have items that need propane tanks. read more

Cynch just implemented a policy on a tank exchange of disconnecting and removing the old tank but not connecting the new tank. They just leave it next to the grill. Just learned this with today's delivery. No warning or notice. Such a useless offering now because they clearly are afraid of liability. i will never use them again. read more

I have only used Propane Taxi a few times. I placed an order at the beginning of the month. My order included they should hook it up. I had not used it all month. When I went out to use it I realized it was not hooked up. I contacted customer service and they replied in a timely matter and sent someone to hook it up. Even though they made a mistake I was very pleased with the customer service and their actions to fix the issue to make me happy! I highly recommend Propane Taxi. read more

I had multiple tanks delivered 5 days ago. When I went out to the garage a few hours later there was a strong smell of propane gas. Although the valve was firmly on the closed position, one of the tanks was leaking. I determined which one was the culprit and removed it to the outside. I immediately sent an email to Propane Taxi's customer service. No response. I've followed up with three additional emails. No response. Worst customer service ever. read more

I have been using Propane Taxi for a few years and love. No hassle of lugging a tank, dealing with having to meet you outside, and the likes. Well worth it and pricing is totally in line with having to do it yourself. read more

Very convenient and easy. A little more expensive than switching at Home Depot or 7-11, but when you factor in the value of your time and the risk of driving a bomb around, it's more than worth it in my opinion. I got one tank with a jammed valve and after a late night email, a replacement was scheduled for the following day. Not only was the replacement immediate and free, but they also brought it around back and hooked it up at no expense (usually a small convenience fee). Friendly employees in person and online. read more

This is the perfect solution for someone that lives in the city and doesn't have a car. Additionally, I find the prices to be competitive and enjoy the convenience of using the phone app. Chris read more

I have used this service several times and it was decent. When I wrote customer service to change a delivery date they wrote back. However, when they delivered a tank that looked pretty old and beat up I emailed them again. Crickets! Zero interest in trying to right a wrong. Won't be using them again bc of this read more

I wanted to replace my empty spare propane tank. I followed the directions the company provided and left my empty tank at the end of my driveway overnight. In the morning I received a call from the driver that the tank was not at the end of my driveway, someone must have taken it. The driver entered my backyard and took my partially full tank off my grill without my permission and before calling. When I protested they hooked a full tank up to my grill. The driver considered leaving a second tank since my empty was taken but ultimately refused to. Now I am left with one tank that I don't even know if I can exchange locally. I followed all the directions and now I'm out the $30-$40 tank deposit because of it. I would not recommend this service. read more

Propane Taxi was a terrific service. I used them for several years and was always impressed with the service and their delivery people. Unfortunately, they rebranded as Cynch and I think I will never use them again. Terrible communications. Rude delivery person. Add-on fees for nothing. There are better ways to get propane tanks for your grill. Would give them negative stars if I could. read more

Used them twice, and twice the propane ran out very quickly. I grill steaks about 6x per year -this is not frequent. I don't believe Propane Taxi is delivering full tanks to their customers, and that's how it looks like a deal/comparable to HD, but it's not. -Won't use them again, rather, I'll go back to HD or take the tank myself to Suburban Propane (at the gas station) for refill. read more

Bumping up to five stars. Order online and save $2. Order via smartphone app and save $3. Well, that was easy. Ordered a tank on-line over the weekend for a Tuesday delivery. Got a reminder email Monday night to put my tank out (good thing, I would have forgotten). Went off to work Tuesday and got an email during the day when it was delivered. Came home, hooked it up, all done. No hassle with the big mega hardware store, standing in line for customer service, driving tanks around, etc. I saw one person's review stated they did not think they were getting a full tank. My grill has a built in scale and the one I got was definitely full, so no issue there. The only thing I will ding them on is the tank itself. The integrity of the tank (valve, nozzle, etc.) is fine but the tank itself is pretty beat up. Paint peeling off, dirty, etc. The product you deliver is a projection of your image. I think it would be nice if they cleaned the tanks up and painted them once in a while. The one I got could definitely use it. Still, I'm glad I used them and would do it again. read more

Thought I would try again, second time around. Both times disappointed, ordered through the website, two propane to be swapped out and one installed, easy order. However received one propane on my doorstep, missing one propane canister and not hooked up to the grill. Sorry won't order again. read more

They have changed ownership, raised prices and cut services they offer. It's easier to just exchange the tank at Home Depot. And much cheaper too. read more

I ordered my first propane tank exchange from Propane Taxi. It was a very simple process online. The best part is their $10 tank offer for new customers. But not only that, they deliver the tank to your home! That means, I don't have to get the tank into my car, drive nervously and carefully so the tank doesn't roll around inside the car, go to the exchange site, get a clerk to help me, get a new tank in the car, and drive extra carefully again back to my home so I don't get into an accident w/ a fire hazard inside my car. I really did not enjoy the process. But now with Propane Taxi, all I have to do is go to their website, place an order, have my tank ready outside my house for the exchange and I don't even have to be home for the exchange. My wife was home and she said the delivery man just came, picked up my tank and left a new one where my old tank was. Simple!!!! All I have to do is just hook it up. If you don't want to unhook the tank and reconnect, they even offer the service to do so at an additional cost. I'd imagine for some, it's just more convenient that way. How can you beat the service? BTW, they also give you 17 pounds of propane and not 15 pounds that's usually filled by others. Oh, and they deliver mulch too. Quite simply awesome! read more

I've used them for several months now and I love them. Very consistent and reliable. Worth the extra money.

I used this service for the first time. I ordered online last night, the clean and undamaged canister was delivered before noon today. It's a few bucks cheaper than the only nearby tank exchange (Frager's Hardware) and no need to put a dirty used tank into the back of my car. Delivery guy was very nice and went out of the way to find the hard to find alley exit since there was construction blocking the entrance. I'll definitely be using them again. read more

Propane Taxi is a God send! I needed a tank for a big BBQ I had at the end of August. My friend referred me to them and said they were fast, cheap and great to work with. She was right! Not only was the process so simple online but the $10 offer for new customers was one of the best prices I have seen. I normally got my tanks for $20 and had to discard the old one myself or have my Dad do that. So having Propane Taxi deliver to my home and pick up my old tank was so incredibly convienent and took all the stress out of potentially driving witth the old and new tanks. I'm a nervous driver as it is so the idea of driving around with a tank makes me even more nervous. Please hit these guys up for your propane needs-they really know how to treat their customers and have anticipated all our needs! Propane Taxi rocks! read more

My faith in Propane Taxi is restored! Thank you for reaching out to me and exchanging the defective tank! I appreciate your communication & service! read more

The good the bad the ugly. We've exchanged our tank twice. The only access is coming in the house as we have no stair access from backyard. We've exchanged twice using this method of coming in the house, going through our kitchen and access the deck. No issue what so ever. This weekend we had to be at the hospital on Saturday so I sent an email asking what time they would arrive. I was told between 1 and 3. I called right back and said he we have to go to DC can I email around 11 and get a better window of time since it was already 9:30 am. The person checked with the driver and he started early and had planned to be at the house around 1130. So, I canceled for Saturday and rescheduled for Sunday. So, Sunday comes and it is about 1 PM and I wanted to get this delivery over and done with since now I have spent the better part of 2 days getting a delivery. I called and the lady that answered the phone was pretty nasty I explained we had to be home because they have to come through my kitchen. Oh, no they can't deliver that way. Um, well I have had 2 delivers since April just like this with no issue. She continued to argue with me. Even on the order form, I put you have to access my house. And they have done this 2 other times. Needless to say, I canceled my order. If you have a BJ's membership you can go get the propane filled in the tank for penny's. Not only did it take me 10 days to get on the schedule but the attitude and we don't delivery coming inside the home is total BS. If you need a delivery service these guys delivery too and it doesn't take you 10 days to get on the schedule without paying an arm and leg https://tanktaxi.com/products/20lb-propane-tank-exchange So, what did I get nothing for 2 wasted days I just put a dispute in with the bank to get my money back. This company is a joke!!!! read more

My neighbor mentioned this company to me in passing and so I decided to try them a few months ago. Since we have been home a lot during Covid, we have been using a lot of grill time and patio heater time. I have done a few re-orders with propane taxi and I've been very pleased with the speed of delivery and quality of the tanks. I have no plans to go back to a store anytime soon now that I have found a Propane Taxi! read more

Great service today! Thank you for the help! App/website is dated compared to modern apps but the service was as expected. Friendly person in a mask. Service couldn't have been better. read more

Service is extremely reliable. Customer service way above the norm. Have used all summer, will not go back to Home Depot for a propane tank again. Worth every penny. read more

Greatest service ever. These magical people deliver a new propane tank whenever I order it via the app. You can get it for cheaper than Home Depot if you use the app and are willing to wait (I have two spare tanks). Highly recommend. read more

LOVE LOVE LOVE! I was totally last minute about getting a new tank on 4th of July weekend. Propane Taxi was able to get me a new tank ON 4th of July! The driver was professional, courteous, and went above and beyond to make sure my tank was installed properly. The whole process took less than five minutes! The price was totally worth the time I saved by not having to go out and actually find, buy, and transport a tank myself. Highly recommend! Great time saver! read more

Completely hassle free. Outstanding service and customer support. Will use them every time. read more

I ordered a tank exchange on their app last weekend and got my tank today -- just in time for tomorrow's grill out. Apparently you are supposed to leave the tank out front (I accidentally left it out back). The driver knocked on the door and sorted it out with my wife. She said the driver was very polite and friendly! Here's to never exchanging my own tank again! read more

Just tried them for the first time. The tank arrived as scheduled but I couldn't get it open. Called customer service and within an hour they sent someone out to exchange the tank. He even tested it to make sure my grill was working. read more

After 3 of my neighbors bragged about Propane Taxi, I had to join for my next refill. As they all said, it is the greatest. All you do is log-in, place your order, schedule a day for delivery, put tank outside that day and they do all the rest. They even send you an email confirmation once the tank is delivered. It is a MUST service for people not want to lug their old tank around and dealing with the hassle that comes with. I highly recommend using their services. First time with propane taxi get their exchange tank for $10. Can't beat that! read more

As others have stated, it's just simple. Schedule a tank exchange, leave your empty tank out, and come home to a full tank in it's place. Price per pound is just barely more than you'll pay elsewhere (while their prices are a little higher per tank, they give you 17 lbs, where most places only give you 15 lbs of propane, so the final difference in price per pound is actually very small). The only downside is that you may have to wait a few days (unless you're willing to pay an extra fee) for the next available exchange date. If you own two tanks this isn't really an issue. Unlike some other reviewers, I never worried about transporting propane in my car (ignorance is bliss I suppose). I also live 5 minutes from a Home Depot (which I go to at least once a week anyway) so I can easily find an exchange location in my area. However, I hate tracking down the right person in the store, waiting for that person to get around to helping me, and then making sure I don't get an old crummy tank during my exchange. With propane taxi I'm not waiting around for some guy to meet me in front of the store to make the exchange, and I've never gotten anything but nice tanks. Overall, it's just a lot nicer experience. Edited to add: I live out in Leesburg VA, yet this is the closest propane taxi that comes up in Yelp, I'm just assuming this is the location that delivers my propane. I had originally given 5 stars, but I'm lowering my rating to 4 stars. I have a delivery of propane on order as I write this, but I've had to wait about 2 weeks for delivery, which takes a lot of the convenience out of the service. I could have opted to pay more for quicker delivery, but since I have two tanks, and my other tank is full, I didn't need to rush the order. However, if I only had one tank, I would have to pay more for quicker delivery, which increases the cost to the point that it's just not worth it and opting for a local propane exchange location makes more sense. Waiting the additional 2 weeks isn't a huge issue for me, I'm still using them and giving them 4 stars, but if I only had one tank, this wouldn't work for me. I assume the time for delivery is due to distance and volume of orders from my area, so I understand the longer wait times, but it still feel it should be weighed into my rating. read more

I exchange to brand new tanks. I received two old rusty tanks. I left my tanks on my deck to be exchanged while I was at work. I would suggest if you use them be home to check the tanks they leave you. read more

The valves on Two of the last 3 tanks I got from them were left ever so slightly open so they were leaking gas when they left. I let the first one go because I figured it was an honest mistake but this is the second time out of the last three tanks where I could smell the propane from a couple feet away when went to pick it up outside my garage after the left it, and when I checked the valve it was slightly open. Unacceptable, it is already more expensive than refilling the the on your own, it's convenience is its only virtue but that's not worth it if they are purposely or even mistakenly giving you leaking tanks. I will be refilling my tanks at the gas station from now on. read more